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DCA - ZQN

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Top airlines flying Washington Reagan-National to Queenstown Intl

Scores according to KAYAK customer reviews

8.4
Air New Zealand
Overall score based on 2,843 reviews
8.6
Boarding
8.3
Comfort
8.9
Crew
8.5
Entertainment
8.1
Food
Airline reviews

Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"

Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Cons: "Nothing.."

Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."

Pros: "Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight"

Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"

Cons: "We got off an hour and a half late as there was an audio technical problem."

Pros: "Everything"
Cons: "I can’t be more demanding. Everything on the flight were good."

Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."

Cons: "Terrible customer service."

Pros: "the staffs and the boarding experienve"

Pros: "Very friendly flight attendants"

Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"

Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."

Pros: "Comfortable seats"

Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"

Pros: "Great flight with wonderful service."

Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"

Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."

Pros: "Air New Zealand was great, plane comfortable and the crew very nice"
Cons: "$120 to check my 12kg bag! I was outraged! Was sold a ticket that included nothing but a seat and virgin and air new Zealand were not helpful. Kayak should have been more transparent about this exhorbitant fee! I plan to raise a stink when I get back to the states. Was shocked and had no other choose but to pay!"

Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"

Pros: "Quick boarding"
Cons: "Delayed for about one hour."

Pros: "Punctuality. Confortable plane."

Cons: "Narrow isles ment I kept getting bumped the entire flight."

Pros: "Great crew.and service."

Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"

Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"

Pros: "friendly staff, ease of boarding"

Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."

Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."

Pros: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Cons: "Over priced check in bag. Due to it not being according to weight. Ridiculous."

Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."

Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."

Pros: "Everything was ok"

Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."

Pros: "Everything"

Pros: "Everything! It's Air NZ!"
Cons: "Nothing!"

Pros: "Appearance of plane"
Cons: "Attitude of attendant. Worst landing of 4 flights going from USA to auckland"

Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"

Pros: "Everything"
Cons: "Someone sitting in my seat already!"

Pros: "I thought there was plenty of leg room in the standard seats. The flight attendants were cordial. No complaints."

Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."

Pros: "Everything"
Cons: "Nothing"

Pros: "Loved the crew, and entertainment options"
Cons: "Very little space in the aisle and between seats"

Pros: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Cons: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."

Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."

Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"

Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."

Pros: "Staff and the cleaninless of the plane."

Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"

Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."

Cons: "Way cramped"

Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."

Pros: "Had 3 seats to myself as plane wasn’t full."
Cons: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."

Pros: "Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly"
Cons: "Helpful and more smiles will be very useful. Upgrade the entertainment will be great."

Pros: "Seats were uncomfortable,"

Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."

Pros: "Good food and entertainment"
Cons: "Timely"

Pros: "Nothing"
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"

Pros: "Terrible experiences overall and food is very bad."

Cons: "The seats were too narrow and uncomfortable"

Pros: "Not much to like other than access to Cathay pacific lounge at SFO Over booked about 50 seats fights in the aisles security on board blamed on a computer glitch delayed over 2 1/2 hours Business class old uncomfortable seats. After flying Singapore business last week I was appalled at what quantas had for the same price I’m dreading my flight back home on quantas I won’t fly them again"

Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."

Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."

Pros: "Quick!"
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."

Cons: "The seat space is a bit small, there is too less Chinese and Japanese movies to choose from."

Pros: "Love going to Yancey when we are pushed by the tail winds!"
Cons: "Breakfast was dire"

Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."

Pros: "Such amazing service and hospitality on our flight from Jozi to Sydney. Old school 747 looking top class. Cabin crew on point. Simply an amazing experience. Best international flight I’ve been on in years."

Cons: "Delayed sat kn tarmac coming and going. Paid for window seat and did not get it."

Pros: "food was good, great entertainment, crew very attentive"
Cons: "everything was good"

Cons: "Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg."

Pros: "Overall experience was decent. Food, boarding and entertainment was top notch"
Cons: "Super cramped for a long haul flight. Could barely organize myself. Could barely reach down to get a book out of my bag. Thank goodness i was sitting next to my husband because we had to be totally in each others space to be comfortable;((("

Pros: "Handling our expenses during the delay"
Cons: "Changed our seats. We were not put next to each other. Reservations did a horrible job, could not get any information from them on my booking. The rebooking procedures were handled poorly. People with connections should have been handled separately and in a different way. Some people got rescheduled on earlier flights than we were told but did not know about it so many missed their rescheduled flights."

Cons: "Really unnecessary delays."

Pros: "Kind, kept us fed."

Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."

Pros: "Great staff and entertainment."
Cons: "Boarding took forever. Flight was almost 1 hr behind."

Pros: "Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost."
Cons: "Economy class seats are too cramped for such long haul flights."

Pros: "Staff was very helpful and everything moved quickly and on time!"
Cons: "The arm rest next to mine would not stay in the upright position. That is the biggest problem I had."

Pros: "As my partner and I got on board, flight attendants greeted us with a smile. Upon deplaning, each flight attendant we passed by said "thank you" for flying Qantas to Sydney"
Cons: "My partner and I wish we could check-in on the App instead of checking in for flight on the web site via laptop"

Cons: "They do not offer any options to passengers who have allergies i.e Onion and Garlic"

Pros: "Liked service and entertainment"
Cons: "Lack of legroom"

Cons: "Took 2.5 hours to get the first refreshments. While there was some turbulence, when they finally did get the carts rolling there were clearly time management and inventory issues. They recovered and the rest of the trip went smoothly, but not a good way to start a 15 hour flight."

Pros: "Some of the flight attendants were quite excellent. I appreciate that Qantas still makes available a toothbrush and muesli bars, tho the selection of in-flight snacks has been greatly reduced."
Cons: "Seating is far too tight - of course, Qantas is not the only one guilty of this. If there were a true emergency, evacuating the plane would be nightmarish under the "packed-in" scenario we are faced with these days."

Pros: "Fantastic service"
Cons: "Boarding gate was like queuing for a sporting event"

Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"

Pros: "Big, safe plane. The pilot striving to land us close to the originally-scheduled time, even though we boarded the plane an hour late. He did it! A++ to Qantas for providing a spigot at the back of the plane to refill water bottles, thus lessening the amount of plastic used."
Cons: "I ordered vegetarian meals and they were TOO SPICY. Being served a flaming hot tomato curry and spicy potatoes for BREAKFAST was ridiculous."

Cons: "I was surprised that we were flying a different carrier than Emirates"

Pros: "Excellent service from counter to end of flight, well dine"

Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."

Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"

Cons: "Having to pay for food in American Airlines codeshare flight."

Pros: "Appologises for the delay and the pilots attempt to make up time. The care taken during the turbulent period."

Pros: "Quick and easy to board Overall everything was good Food was above average Crew were accommodating and friendly"
Cons: "Headphones poor quality"

Pros: "All good"
Cons: "Nothing"

Pros: "I was fortunate to a e a points upgrade to 1st Class Like a dream"

Pros: "The staff takes very good care of you"
Cons: "The seats are getting closer to each other and you knees touch the next seat. Also the seats are only reclining a few inches.For an international trip it's hard on your back and to be comfortable. Meals are only ok."

Pros: "Staff obliging food excellent on time all good"
Cons: "All good"

Pros: "Nothing! !"
Cons: "Flights delayed for 4 hours. .service poor. .after 14 hours another 25 min waiting on runway. .and 35 min waiting for luggage. Qantas-NEVER AGAIN! !"

Read more about Air New Zealand
COVID-19 information

Safety measures for airlines flying from Reagan Washington National Airport to Queenstown

Airlines flying from Reagan Washington National Airport to Queenstown have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Reagan Washington National Airport to Queenstown

Mandatory masks

Masks required on board, masks provided on flights from Reagan Washington National Airport to Queenstown

Social distancing seating

Middle seats unavailable to book on flights from Reagan Washington National Airport to Queenstown

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Reagan Washington National Airport to Queenstown

Book cheap flights from Reagan Washington National Airport to Queenstown

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26/12
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37h 18m
DCA - ZQN
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35h 30m
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