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NRT - WLG

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Top airlines flying Tokyo Narita to Wellington

Scores according to KAYAK customer reviews

8.4
Air New Zealand
Overall score based on 2,843 reviews
8.6
Boarding
8.3
Comfort
8.9
Crew
8.5
Entertainment
8.1
Food
Airline reviews

Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"

Pros: "Only a 25 minute flight"
Cons: "Nothing"

Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."

Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"

Pros: ":)"

Pros: "Good quick flight"
Cons: "N/A"

Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."

Pros: "Everything"
Cons: "More food would have been better"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "Amazing crew"

Pros: "Ground staff were particularly helpful"

Pros: "yes amazing crew! thank you so much!"
Cons: "perfect already!"

Pros: "Yes"
Cons: "Nothing"

Pros: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Cons: "Food was mediocre. Coffee and tea were like warm or cold."

Cons: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."

Cons: "5 hours late. Had to go to work on 2 hours sleep"

Pros: "Good selection of movies I thought."
Cons: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."

Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."

Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."

Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."

Pros: "Friendly team on board"
Cons: "Nothing"

Pros: "Snacks and drinks"
Cons: "No plug in"

Pros: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Cons: "Nothing to complain about"

Pros: "Everything! It's Air NZ!"
Cons: "Nothing!"

Pros: "Awesome customer service, I was impressed."

Pros: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Cons: "You can’t sleep to music because each track has to be selected individually."

Cons: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."

Pros: "We did not use the food or entertainment"

Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."

Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"

Pros: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Cons: "Captain's sense of humor."

Cons: "- Crew was ok, not friendly just professional."

Pros: "Cabin crew was excellent"
Cons: "No complaints"

Pros: "Everything, space seat"
Cons: "Nothing"

Pros: "Crew were very human unlike in the industry. Seat next to me was empty, I requested to change the seat Ms. Aimee the crew let me after safe cruising. Best part is, the seat was sky couch or premium economy and she let me use it. If it would be other airlines they would mindlessly refuse it. High level of courteousy and sense of exellent service displayed. All airlines should learn"
Cons: "Food could get better."

Pros: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Cons: "My dead would not recline, but I would not find any fault with my flight even with that."

Cons: "Crew"

Pros: "Not a problem, anywhere. For a long day, that is appreciated."

Pros: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Cons: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."

Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"

Pros: "No complaints at all"

Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."

Pros: "Fantastic crew!"

Pros: "Free cookie!"

Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."

Pros: "Comfortable, clean, helpful crew, charging for devices, good meal, very pleasant experience altogether would definitely fly Air NZ again."

Pros: "They put me on a flight to Auckland and then a flight to Wellington"
Cons: "Well I didn't even get on this flight because the plane haven't even left wellington when it was supposed to have been boarding in Sydney had to get two different flights"

Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"

Pros: "Very nice and polite"
Cons: "Food was not good Movie selection was poor"

Pros: "Nothing"
Cons: "Everything"

Pros: "Crew and comfort"
Cons: "Entertainment & Meal"

Pros: "Helpful crew, good food, professional"
Cons: "FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep."

Pros: "Polite"
Cons: "More selections for movies . Fresh veggies or fruit in meals."

Pros: "Friendly staff"
Cons: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"

Pros: "The crew was amazing! The seats in a business class were very uncomfortable."
Cons: "It’s hard to compare after my recent flight on Emirates which was superb."

Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."

Pros: "Crew were very good"
Cons: "More movie selections"

Pros: "A and A"

Pros: "Great food and drink..complimentary on Fiji Airlines. Economy class seats are bigger than all US airlines!"
Cons: "Late to board d in Fiji due to ‘ operational’ reasons? Late arrival into Honolulu. But overall good flight"

Pros: "Friendly helpful staff. Loved the leg from Nandi to Auckland."
Cons: "Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)"

Pros: "The flight /services"
Cons: "Food was okay"

Pros: "Good service and friendly flight attendants. Check-in crew was lenient and accommodating with weight restrictions on luggage. Bula!"
Cons: "The flight was delayed 2 hours. Several people in my group missed their connecting flights"

Pros: "Sorry the flight was cancelled"

Pros: "I liked the music and movies"
Cons: "I was very close to my neighbor and didnt even feel comfortable to get up and go to the bathroom because I didn't want to wake him."

Pros: "The staff was all very nice and I always felt like they were doing their best to help. the situation seemed out of their control. It was nice of the airline to provide hotel and meal vouchers. (The meal vouchers didn't go very far at the Sheraton where all the food is very over priced.)"
Cons: "My flight was delayed 16 hours so I missed my entire trip to Fiji. This is devastating to me and I feel I should be compensated. Fiji Airways didn't notify me of the delay until I was already at the airport checking in so it wasted even more time and money. I bought this ticket because the flight time was convenient. Then it left at 3:55am which is the worst time to leave because I couldn't sleep beforehand and felt awful the whole evening and during the flight and after. To top it off the airline wouldn't check my bag through to my final destination. I was very unhappy with how this occurred."

Pros: "I traveled with my 4 children and my husband. Out of Honolulu the flight is scheduled very late so i had extemely exhausted children. The gate agents were so very helpful and so compassionate, especially because my 4 month old baby was crying. They stepped up and helped me with my other kids as my husband was out looking for water to make a bottle for him. Awesome awesome service! The crew was very nice and helpful when we were all sleeping. Did not bother us once and they let us sleep. Unfortunately I did not try their food service but my husband said it was delicious. The only thing was that they only offered a couple of movies via some small screen at the ceiling of plane making it hard for my 5 yo daughter to watch anything ultimately relying on their tablets which dies early. Overall, from check in to touch down, it was a very pleasant flight! Oh! And the blankets were so soft!!"

Pros: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Cons: "Boarding"

Pros: "Great food and service"
Cons: "Should have completely flat beds"

Pros: "The people were amazingly friendly and the airport was awesome. Really small and unique."
Cons: "Liked everything about it"

Pros: "Everything was fantastic,,,to being on tine, to boarding and to service thru out the flight. Five star airline!"

Pros: "Crew's service"
Cons: "Better organizing of boarding"

Pros: "Nice food."
Cons: "Planes feel not well maintained, no electric outlets, not enough screens..."

Pros: "Our flight to NAN was delayed five hours ; however, when we came to the check-in desk, they knew immediately who we were and informed us of a change. The staff at the desk [a man and a woman] were extremely helpful and verified a change would be acceptable and they put in all of the work to make it happen - we returned an hour later and they had switched us to a flight from SYD - SFO - LAX on Qantas airlines. Things from there went off without a hitch ; while our departure time was still 5 hours later, we arrived to the US earlier than we would have on the SYD-NAN-LAX flight."
Cons: "The five hour delay ; however one cannot have qualms with inclement weather."

Pros: "The staff was friendly, food delicious, and cabin not too chilly."
Cons: "Nothing!"

Cons: "The food was okay. For a long flight I was expecting more options."

Pros: "Perfect trip. Accommodated my low sodium diet. Professional, efficient and friendly."

Pros: "All good small"
Cons: "Small space"

Cons: "They lost our luggage and did not compensate us enough to replace what we needed"

Cons: "The legroom and my touchscreen was unresponsive - had to press the button multiple times."

Pros: "Great views, fun airport w live music...seeing storm over Auckland"

Pros: "Entertainment"
Cons: "Service was poor. When serving food the flight attendant didn't ask the passengers to move their seats up I had to ask them to tell them. Food wasn't good. Need to offer more water on flights"

Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."

Pros: "crew, service, food"
Cons: "Length of trip"

Cons: "Missed the flight! I find it ridiculous you do not get a "Check In Online" email from Fiji Airways if you do not book directly through them. That, to me, is insane. All Fiji Airways passengers, whether they booked directly or not, should get that email."

Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."

Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."

Cons: "I was not given a meal for dinner. When I asked they sheepishly looked away from me and told me that there would be a voucher when we landed. We did not get any voucher,nor did they make an announcement that they ran out of food and would not be able to feed half of the plane. I am extremely disappointed in how this was handled, as people next to me were given first class meals and I was given one piece of cheese and one cracker. In the morning for breakfast my meal almost didn't come, I had to ask for it. And when it was given to me it was already opened and messed with."

Pros: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Cons: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."

Pros: "It was very good, the crew were amazing, and I didn't have any issue traveling all the way to my destination. Thank you Fiji Airway and the airlines cooperated with you."

Cons: "beware -- your carry on must be smaller than given or it does not go on."

Pros: "FLIGHT CREW ON PLANE ARE ALL SO POLITE HELPFUL. FOOD WAS GREAT."
Cons: "AND HAD TO WAIT WHILE ME AND MY BROTHER SEARCHED FOR ONE. EACH TIME WE BOARDED A FLIGHT WE WERE TOLD THAT IT Won't HAPPEN AGAIN AND IT DID IN LAX NADI AND TONGA. IF MY MOM HAD GONE ALONE WHO KNOW WHERE SHE WOULD BE. HANDICAP AND WHEELCHAIR ACCESSIBLE CUSTOMERS SHOULD REALLY BE TAKEN CARE OF BECAUSE THEY CANNOT DO MUCH."

Pros: "Thanx for the isle seat,/gate agent who checked me in was especially great,calm n patient,courteious n happy!plane was clean and staff were warm n welcoming,,,Vinaka..."
Cons: "My two month trip began leaving LAX jun 11:where YOU had a witch hunt for carry on liggage.In 13 years,my carry on was acceptiable;On that day $120.00 extra was needed for me to travel with my carry on,,no issuies for years b4,or traveling after,B.S..psngr tkt#2607808503000,2260 ,4521, 439746 6,left a nansty taste in my mouth,claimed my bag was just a tiny bit to large.. !When crew was provideing water or other on flight products,they worked from back to front;which made it diffuacult to see the product offered comming!! Also,,this last flight crew didnt seem happy to be traveling,and lacked the GREAT BULA I am used too.. I hop things get beter,.So ta talii ,Tim"

Pros: "Crew was nicest in the air, so friendly, professional, helpful!"
Cons: "Many glitches in the reservations process: my flight records were messed up on 3 flights. Recommend allowing a LOT of extra time for check in if you fly Fiji!"

Cons: "Tiny bumpy plane. Pilot got out and opened door for us lol!"

Pros: "The staff, for the most part, were really friendly and helpful."
Cons: "The seats were very uncomfortable for such a long flight, but this is nothing new."

Pros: "I liked that there was breakfast on the plane"
Cons: "The seats weren't very adjustable or comfortable and there could have been more movie and tv selection for such a long flight"

Pros: "leather sets in buisness class were wide and clean"
Cons: "food was fair and spicy."

Read more about Air New Zealand
COVID-19 information

Safety measures for airlines flying from Tokyo Narita Airport to Wellington

Airlines flying from Tokyo Narita Airport to Wellington have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Tokyo Narita Airport to Wellington

Mandatory masks

Masks required on board, masks provided on flights from Tokyo Narita Airport to Wellington

Social distancing seating

Middle seats unavailable to book on flights from Tokyo Narita Airport to Wellington

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Tokyo Narita Airport to Wellington

Book cheap flights from Tokyo Narita Airport to Wellington

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