Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."
Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"
Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Pros: "Good quick flight"
Cons: "N/A"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Pros: "The crew was fine. the seats were not so comfortable in the economy."
Cons: "More comfortable seats."
Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."
Pros: "Ground staff were particularly helpful"
Pros: "All round excellent - great service, food et al."
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Pros: "Good selection of movies I thought."
Cons: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."
Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."
Pros: "Excellent flight, ..."
Pros: "Clean modern plane, on-time, nice Regional lounge"
Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "Friendly team on board"
Cons: "Nothing"
Pros: "Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head."
Cons: "I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane."
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "Awesome customer service, I was impressed."
Cons: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."
Pros: "As has been my prior experience with Air New Zealand, I found the trip to be virtually flawless. The boarding process was smooth and efficient, the crew was great and seemed to genuinely enjoy their job, the food was good, and I had lots of choices on the IFE system. For flying cattle class on a 15 hour flight, I arrived reasonably rested and content."
Cons: "My only complaint is that the extra $60 I had to pay in order to get a window seat got me just that. There was no additional room either length- or width-wise and no other advantages other than the window. I would not pay for that "privilege" again and I'm sorry to see that ANZ has stooped to the level of its American counterparts."
Pros: "everything, crew best. Bit chilly and the FA put a blanket over my name without me even asking! Yummy food, I was late to boarding but easy to get on. Can't wait until they get Wifi!"
Cons: "Nothing"
Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Cons: "Captain's sense of humor."
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "Crew were very human unlike in the industry. Seat next to me was empty, I requested to change the seat Ms. Aimee the crew let me after safe cruising. Best part is, the seat was sky couch or premium economy and she let me use it. If it would be other airlines they would mindlessly refuse it. High level of courteousy and sense of exellent service displayed. All airlines should learn"
Cons: "Food could get better."
Pros: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Cons: "My dead would not recline, but I would not find any fault with my flight even with that."
Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"
Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Cons: "I did not fly from Brisbane to Auckland"
Pros: "They put me on a flight to Auckland and then a flight to Wellington"
Cons: "Well I didn't even get on this flight because the plane haven't even left wellington when it was supposed to have been boarding in Sydney had to get two different flights"
Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Pros: "It was a short flight"
Cons: "You had to pay for 3/4ths of the movies and shows. Kayak didn't specify whether I had a checked bag or not so when I got to the airport I had to fork over $120! I had no choice because I'm not going to leave my luggage behind. I was not pleased with this third party booking."
Pros: "Love the cheap fares and easy check in"
Cons: "So cramped! No leg room"
Pros: "I always worry about Jetstar, bad experiences in the past. Just glad me and my luggage got to where we were meant to be!"
Pros: "tons of leg room in emergency aisle + fast on/off loading of plane"
Cons: "weird boarding via bus that was kinda annoying"
Pros: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Cons: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Pros: "it was delayed"
Cons: "not being delayed"
Cons: "I learned that JetStar was the cheapest option for a reason. Check-in at Narita was a nightmare. Without any luggage to check it was over 1.5 hour wait just to check in."
Cons: "My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland."
Cons: "I didn’t really like the fact that we had to pay for seats."
Pros: "Arrived ahead of time"
Cons: "Nothing really"
Pros: "I liked that they eventually told me I was going to be late."
Cons: "That I was late by a whole 1.5 hours and delayed twice."
Cons: "Was 3 hours late with no reason"
Pros: "The trip was seamless for the most part."
Cons: "The jet star staff at the Auckland airport were rude when checking me and my bag in. Also both the domestic and international Auckland airports are awful."
Pros: "The price of food etc. The norm!"
Cons: "Check in for the flight was a disaster. But we got there only a little delayed from a typhoon."
Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you Australian airports and immigration is a pain, even for an Australian!"
Pros: "On time departure/arrival"
Pros: "Staff were kind and attentive. Got the emergency aisle seat without asking which is always a bonus."
Cons: "Because I booked through Kayak it wasn't clear to me that baggage and in fact meals were not included! I got stung 16000 yen for my bag and was too late to order meal service . I had to grab what I could in departures. I would like this to be clearer in the price comparison on the kayak website. Wouldn't have chosen this flight if I'd known."
Pros: "Be careful. I booked a return flight from Narita. I was NOT prompted in any vidible way about luggage. As qantas FF and based upon ALL past experience i expected an allownace of 25 kgs to be included. I had NO luggage allwoance. I was charged apprx 400 AUD $ for a 22.8kg bag. I asked to redress thsi for the retrun trip and have since discovered that the details have NOT been updated despite paying! So now I need to call Jetstar and worknthrough the issue."
Cons: "I was not not noticeably propmoted about luggae allowances or onboard food ent and beverage costs which ultimately added 55% to the ticket cost, so a reasobale priced tocket ended up an expensive one."
Pros: "unlimited movies because flight was delayed"
Cons: "$100+ for luggage, no blanket or pillows, $4 Water"
Pros: "On time flight lots of spare seats meant could lie down on overnight flight"
Cons: "Toilet was broken and other toilet at back was very stinky"
Pros: "They eventually got us to the destination (24 hours late) but it was an ordeal the whole way."
Cons: "Too many to list! After sitting on the plane for 3 hours with the door open freezing us out, the flight was cancelled at almost midnight. They didn't arrange hotel rooms so everyone had to fend for ourselves in finding a place to stay or getting out of the airport at midnight. We had to wait around for 24 hours until another flight. We didn't get extra legroom seats on that flight and they still haven't refunded the upgrade cost I paid and didn't get to use. Their customer service and ground crew were rude through this whole thing. On the next day's flight, it took hours to even get a water from the cabin service crew. Even the cheap price couldn't help us feel better about the POOR service."
Pros: "Boarding was orderly and quick."
Cons: "Incoming flight was delayed and departure was 1:15 behind schedule."
Pros: "The check in team was very cordial. The pilot did a great job in landing the airplane in difficult weather conditions."
Cons: "Seats uncomfortable. You need a "not applicable" check for things that don't apply."
Pros: "Soo friendly and the discount flight, with a review f the luggage rules, I. Advance, led to a great experience."
Cons: "All good for a cheap flight"
Pros: "My partner and I are very tall, so the flight attendant moved us to an exit row free of charge. It might have been a glitch in the system, but we got to use the entertainment system for free and it had a good selection."
Cons: "Weight limitations for carry on bags. You have to pay for EVERYTHING-- blanket, cup of coffee, food/snacks, even on a 12-hour flight."
Pros: "The cheap fare."
Cons: "I wanted to try for an earlier flight which they were happy to do but they wanted to charge me $80 to do it. The original ticket price which my son brought for me was only $au 89!!"
Pros: "Nothing"
Cons: "Late to board then sat on runway for 2 hours. In 3 weeks I've taken 4 flights with them. All of which were late or horrible service. No respect for their customers."
Pros: "I was charged for checked bags when there was no indication on their website that this would happen. Also there were several tiers of luggage weight with increasing charges. They made me check a rolled-up expensive picture I had bought rather than letting me put it in the overhead bin."
Pros: "Good cabin crew. Clean modern aircraft."
Cons: "When purchasing ticket through an outside website you are not advised that luggage is a $320 option when purchased at the airport. Use Jetstar website only."
Pros: "Check in staff member was nice"
Cons: "No food or drink - at least you could offer complimentary bag of peanuts and orange juice two times during the flight!! Unfriendly crew member on board - she said in a very.bossy way 'Careful of your foor sir' then later intentionally ran into my foot even though I did my best to keep all parts of my body out of the aisle and the offending foot wouldn't have been more than an inch or two at the most into the aisle!! Also the legroom and arm room is very poor indeed - who did you use as your models, pygmies? Also I was charged $100+ for a date change - but I was SURE I clicked the right date, and even if I didn't, you should have a confirmation screen which confirms what the customer is ordering before they finally approve the order."
Pros: "No much, was comfortable enough to make me not completely hate it."
Cons: "You have to pay for everything, checked bags, entertainment, food. I'm used to this on the short domestic flights but a 10 to 11 hour flight that is international is ridiculous. The food I paid for was terrible and not cheap."
Cons: "I arrived for my flight from Narita to Melbourne only to find that I had to walk over 1,000 meters to get to the check-in and terminal even though I was told to go to the Terminal 2 / 3 stop in the Narita train. Once I got to the check-in counter, the line was very long and everyone seemed overworked. By the time I go tot he counter it was getting late. I tried to check in but apparently my eVisa had expired. I have been traveling to Australia countless number of times and normally they process a new visa directly at the airport. I was told by the staff that "this was not possible" and waved me away. They said there was no way to check-in. I stood by the side of the counter and quickly found my own on line service to process a visa. I was able to get my Visa in 10 minutes, and applied for it on my iPhone! My Visa came through, but only just after the cut off time for the flight check in. Despite that fact that flight had not departed, and would not for another 30 minutes or so, they simply closed up the booking counter and left me standing there... They wouldn't even give me any information on what to do or whether my flight would be canceled or credited back. This rates as one of my worst travel experiences. I went back to my hotel in Tokyo, and then decided to fly the next morning on Singapore air. I did not book on Kayak the second time. I don't think I would ever fly JetStar again."
Cons: "Baggage I have to pay it and kayak did not even giving an options during the time I bought a ticket"
Cons: "The flight was freezing. The air conditioning was up way to high. Everyone on the plane was too cold. We were coming from Summer heading to winter and were still in summer clothing. I had a travel blanket, but still was shivering with the cold during the flight. Many people complained, and it was turned down for an hour or so but then it went back to freezing."
Cons: "Check-in was poor, the check-in clerk was rude."
Pros: "Some of the staff were very friendly and considerate and we were compensated with free entertainment after a long delay."
Cons: "There was no communication among staff member and zero communication with customers who were transferring. We were left in absolute confusion, had no idea about our connecting flights and had to depend on the staff of other airlines to find out about our flights."
Pros: "I was surprised how comfortable the seats were and how much legroom there was for a low cost airline to fly internationally such a long distance (Tokyo to Sydney). The crew were friendly and we did receive water and tea for free, which was a surprise. The entertainment selection was pretty good and the screens were the nicest HD screens I've seen on an international flight."
Cons: "Had to connect in Gold Coast before arriving in Sydney. I know this is normal for many international flights, but it would have been nice to have a nonstop Tokyo to Sydney. I guess that is why it is a discount airline!"
Pros: "- Pilot warned of expected turbulence prior to take-off - Complimentary Entertainment package"
Cons: "-Delay to flight due to freight loading - Staff did not notify of complimentary entertainment package - departure staff appeared disorganised"
Pros: "Best crew I've ever had on a flight."
Cons: "Baggage allowance way too small - just didn't make sense"
Pros: "Getting off the plane."
Cons: "No show caused by death. Charged 7000 Yen (~100 AUD) for flight change to a 5 hour slower flight route. Manager told me he had discretion to waive it but "had to make some money on the flight". Disgusting."
Pros: "Boarding at both front and back is great They don't check the weight for your carry on items... On time"
Cons: "Felt more cramped that other airlines. I was on the aisle and was getting knocked constantly by all the passer-bys"
Cons: "Its a discount carrier, so what do you expect except to get nickel and dime to death. Too costly, but they were the only airline that offered a direct flight that took 7.5 hours instead of 16 hours like the other major carriers."
Pros: "Go with a major carrier instead. After all of the fees (especially for baggage - not all of them clearly disclosed) this flight cost me more than a comparable Air New Zealand flight."
Cons: "BEWARE OF BAGGAGE FEES. I live in the US and booked our flight from Auckland to Wellington a month in advance. I did not book a baggage allowance at that time since (1) I did not know the weight of our bags and (2) I did not know if my daughter (who was in New Zealand) would have a checked bag. I didn't think this would be a problem since US flights don't REQUIRE you to book baggage in advance. When I checked in at the airport, I was told that since I didn't already have a baggage allowance, I would be charged $70.00 (!!!) for the first 15 kgs of weight and then $15 for EACH KG (!!!) over that. The total checked bag weight for 2 bags was 41 kgs, so I was looking at a HUGE charge ($460.00) just for checking 2 bags. Fortunately (relatively speaking), the agent saw that 3 of us were traveling and "only" charged us $210.00 ($70 for 15 kg X 3). This baggage charge was as much as my airfare for 3 people!"
Pros: "It was easy to book online."
Cons: "The cost to check a bag was more than the cost of the flight. We bought food at Lawsons so didn't purchase the expensive food sold on board. They didn't even offer us water."
Pros: "Quick flight. Had no check luggage which made it very easy; just on and off plane from Wellington to Christchurch in 35 minutes. For a such a short flight it was ok, would not fly with them for a longer flight."
Cons: "Fees and charges for everything."
Cons: "This was my first time flying with Jetstar and like many other reviews have stated, the luggage fees are absolutely ridiculous. I had one suitcase which cost me close to $300 AUD, just insane considering it was an international flight. I later found out from another passenger that you have to purchase luggage online - this wasn't clear to me when I booked my ticket. I also didn't realize you have to pre-book your meals. They had "snacks" you could purchase, though they ran out of what I wanted so I settled for a less than satisfying cup of noodles and a tiny meat pie. I was starving on a 10 hour flight! That, plus our delay sitting on the tarmac for an hour, coupled with atrocious customer service (anytime you asked for something, you were clearly "bothering" them) and dirty seats/trays, made this the worst flying experience I've ever had."
Pros: "This is an inexpensive airline where nothing is included in the price of your ticket. The cost is great."
Cons: "You pay for all the extras, luggage, seat assignments, drinks, and snacks. This was not easily identifiable on the website."