SYD - LON
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Fri 28/4
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Good to know
Low season | March |
|---|---|
High season | December |
Cheapest flight | $1,076 |
Average price (return flight) | $2,335 |
Good deal (return flight) | $1,821 |
Good deal one-way | $941 |
Best time to beat the crowds (19% less expensive on average)
Most popular time to fly (29% more expensive on average)
Flight from Sydney to London
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When to book flights from Sydney to London
Estimated return price
Average price per month
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Top tips for finding a cheap flight out of Sydney
- Looking for a cheap flight? 25% of our users found flights on this route for $941 or less one-way and $1,821 or less round-trip.
- The cheapest flight from Sydney to London was found, on average, 89 days before departure.
- Book at least 6 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is March.
- Morning departure is around 9% more expensive than an evening flight, on average*.
- The greater metropolitan area of London, UK, is served by several international airports, including London Heathrow Airport, London Gatwick Airport and London City Airport, so it’s essential to know how far outside the city you will be when your flight from Sydney to London arrives. London Heathrow is the busiest airport, whereas London City Airport is centrally located.
- Passengers who wish to enjoy the flight from Sydney to London in style may be interested in China Eastern’s Business Class service on their trip to London. In addition to an increased baggage allowance, you can also enjoy built-in massage seats and premium entertainment as well as luxurious dedicated service and comfort.
- Taking the kids with you on your flight from Sydney to London? If so, you should know that London Heathrow Airport has baby changing facilities in each of its terminals, both before and after security. You can also find several stay & play areas for older kids in the terminal 2A departure lounge and at the terminal 5A departure lounge.
- Why not enjoy the comfort and hospitality of an airport lounge before your long flight? Air New Zealand, Qantas and Etihad all have their own lounges and there’s an American Express lounge for cardholders, while the Skyteam Lounge at Terminal 1 departures is open to all and offers massage chairs, showers and complimentary refreshments.
- International passengers at Sydney Airport will find there is are two global exchange offices on level 1 and level 2 of the main terminal, so you can buy some British Pounds or other currencies before you board your flight. ANZ Bank also operates a small office on level 2 for other transactions and has ATMs at various points around the airport.
FAQs for booking flights from Sydney to London
Top 4 airlines serving Sydney Kingsford Smith to London
Scores according to KAYAK customer reviews8.3
Qatar AirwaysOverall score based on 10903 reviews
8.3Boarding
8.2Comfort
8.6Crew
8.3Entertainment
8.0Food
Airline reviews
Pros: "The seating was very uncomfortable and cramped I"
Cons: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Pros: "The seating was very uncomfortable and cramped I"
Cons: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Pros: "Amazing crew. Very attentive to passengers and genuinely nice."
Pros: "Good service by crew."
Cons: "Online check in was not working which meant long line to check in at airport."
Cons: "As such everything was fine."
Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Cons: "Great service."
Cons: "Headphones- only one channel."
Pros: "Excellent service. Very comfortable business class seat. Arrived early"
Cons: "Boarding & disembarking was via bus & stairs."
Cons: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Pros: "Was the crew amazing and nice"
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Cons: "Entertainment on the Boeing 777 suffered from access problems"
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Pros: "Attention to detail. Very professional."
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Food and service."
Pros: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Pros: "Everything was good - food, entertainment, on time."
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pros: "air hostess very nice polite five star"
Cons: "seat alloted"
Pros: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "quick eficient"
Cons: "long flight"
Pros: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Cons: "Plane wasnt clean enough specially toilet."
Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Cons: "Service is great and the plane flew so smooth"
Pros: "Food"
Cons: "Seat"
Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Cons: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Pros: "Good service, plenty of entertainment options, modern aircraft."
Pros: "Crew Boarding"
Cons: "Food Not so comfy"
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Pros: "ok"
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Pros: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Cons: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Cons: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Cons: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Pros: "The crew were very friendly and helpful."
Cons: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."
Cons: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"
Pros: "The plan really comfortable evreything was great"
Pros: "Same as my above review."
Cons: "Same as my above review."
Pros: "Staff wonderful,"
Cons: "Entertainment system old, malfunctions"
Cons: "Thanks"
Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Pros: "Amazing crew!"
Cons: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Pros: "The crew were awesome"
Cons: "The film choice was poor"
Pros: "Same again. A good flight and well fed."
Pros: "Great food & great entertainment. Love the free WiFi"
Cons: "Food worse quality than before. No snacks as well"
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Pros: "Great crew, excellent legroom"
Cons: "Info system is not that easy to navigate So hard to find a movie"
Pros: "The seats were very comfortable, good entertainment"
Cons: "Poor gluten free options"
Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Cons: "Too long of a wait for "parking" after landing"
Cons: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
Pros: "Fast and easy"
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "the seats, the window"
Cons: "fliglth to short"
Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Pros: "Modern spacious plane, on-board experience all fine. Flat beds in Bysiness are great."
Cons: "Boarding is shambolic - no signs, no announcements, first class passengers get herded into a large pen with the others , which leads to no reliable priority boarding. Flight was delayed 25 minutes (advised by kayak not Emirates); no acknowledgement of it - departure boards never reflected it, no announcement."
Pros: "Comfort, amenities"
Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Cons: "All good"
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "Got upgraded to Business!"
Cons: "Nothing really, crew was professional"
Pros: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Cons: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Pros: "Bar in business class"
Cons: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
Pros: "Everything"
Cons: "Nothing"
Pros: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Cons: "Just left to it. Not much fuss made."
Cons: "The fact that I didn't fly due to ill health and got no refund"
Pros: "Not much. The crew were bright and breezy. Ish."
Cons: "Emirates has applied EasyJet seat ramming techniques to its A380 business Class product. As a result even the spacious upper deck of an A380 feels cramped. The seat width in business Class is the same as economy so lying on your side to sleep is an impossibility for all but the diminutive or children. It’s hard to justify 4-5 times the economy fare to sit in such cramped ‘pile em high, sell em cheap’ seats. Breakfast served just before landing at LGW was honestly the most revolting meal I’ve ever been served onboard an aircraft, and I’ve flown Monarch. Less scrambled egg than puréed egg slops with gristly undercooked chicken sausages. Ryanair would blush at serving up such lousy fare. Emirates are paring back the ‘overheads’ in business Class and its starting to show. Cheapening the product (in every sense) might work for some but if I’m going to stump up thousands I think I’ll choose an airline that treats me less like self loading cargo in future."
Pros: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Cons: "N/A"
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "Emirates doesn't fail! Great service!"
Cons: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
Pros: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Cons: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Pros: "crew"
Cons: "crappy entertainment screens food was a bit blah (stale bread products, slimy fruit)"
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Pros: "Emirates are always very good in every department, unfortunately for the third trip in succession on the outward journey they ran out of the main dish on the dinner menu."
Pros: "Loved the staff, very friendly and extremely accommodation nothing was too much trouble. Very comfortable"
Pros: "I was upgrade to first class, which was nice. Excellent services as usual with the added benefit of being in first class which is nice and special."
Cons: "The Venison main course was over done, which was a shame as everything else was spot on."
Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Pros: "Crew was great; super easy boarding process; flawless take off and landing."
Cons: "N/A"
Cons: "nothing - service for the money was top notch"
Cons: "Luggage Fees out of Croatia despite my One World Status were a big surprise!"
Pros: "Crew was amazing!!!"
Cons: "The onboard entertainment"
Pros: "Great comfortable aircraft they use and the best is that it leaves from FLL"
Pros: "Crew, food and entertainment"
Cons: "The comfort of the seats"
Pros: "Friendly crew"
Cons: "NA"
Cons: "BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!"
Pros: "Landing was perfect!"
Cons: "None"
Cons: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"
Pros: "Everything"
Cons: "N/A"
Pros: "It went well . No problems."
Cons: "My seat did not recline. There was no charger for a phone or screens to watch anything or WiFi on the flight."
Cons: "Missed my connection to Amsterdam in London because flight was delayed in New York. Flight from Amsterdam cancelled the night prior to departure. Rebooked on a flight that was highly inconvenient. No compensation from BA for stress, inconvenience and wasted time."
Pros: "Dinner Lunch Snacks Tea"
Cons: "Everything was good"
Cons: "Planes definitely don't give you much room, but this was a short flight."
Pros: "Attendants were courteous and the food was good."
Cons: "The entertainment and info system was small and not clear."
Pros: "Had a line of seats to stretch out"
Cons: "Food was not good, coffee terrible"
Cons: "Super tight seating on the plane. Terrible customer service at checkin in Lanzarote. there was a weather issue the day prior and hundreds of travelers were stranded. The baggage belt was backed up and therefore the staff couldn’t check in more travelers. This, we learned, not from the staff, but from walking around and noting the stacks of luggage etc Far better would have been for them to inform the 200 or so people that were waiting in line for 1 hour. You must pay for anything on the flight. A small bag of peanuts or such would be nice."
Pros: "very comfortable but because it was not a full flight"
Cons: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Pros: "Very smooth landing"
Cons: "Lots of turbulence"
Pros: "Very nice and comfortable"
Pros: "Nice plane and nice staff"
Cons: "No free water or coffee? Absurd."
Pros: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Cons: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Cons: "The male crew in the bag is not try to help people put on the carry on language to the top of cabin. He stood there and look at us. When I directed to him and asked for help, he just stood there for few sec. and decieded to help me but with an attitude. Same as the other lady need their help to put the backpack in, both male crests stood there and wasn't planning to help, and the passenger stood up and assisted her."
Pros: "Got there safely"
Cons: "Had to pay any food or drink. Just cheap"
Cons: "Service"
Cons: "Very disappointed by the comfort of economy premium. Very!"
Cons: "90 minutes delay for a 1 hour flight. They blamed the weather but no other flights were delayed except this one. Also, I purchased a seat with no checked baggage allowance and was NOT aware of this when I booked. Will not be flying British Airways again."
Pros: "The crew was outstanding and courteous"
Cons: "Nothing"
Pros: "Excellent service and amenities"
Cons: "Nothing"
Pros: "The staff"
Cons: "The food, the seats were old and cramped and i could feel every movement from the ppl behind and actually got shouted at by the man in front of me because i put my water bottle in the pouch in my seat. He thought i was punching the seat. inflight entertainment was brutal, limited selection of movies and bad ones at that. The screen was old and pixelated..... Food was bland and not edible. It was a red eye and we were not given eye masks, toothbrushes or ear buds. Horrble experience ill never fly BA again"
Cons: "1 hour delay on return journey on a packed flight, but at least that delay was in the airport and not sitting on a plane"
Pros: "Fold-down head rests"
Cons: "No tuck box"
Cons: "It took 1 hour to get a glass of water"
Pros: "Nothing, I never had the opportunity to board"
Cons: "We had a quick trip planned to the go to London traveling from Amsterdam with British Airways. We were able to check in without a problem, but getting through airport security took a substantial amount of time, which caused sever delays getting to the gate. Once at the gate, we were told that we could no longer board the plane as the gate had already closed. Even more shocking, the service people told use that our entire itinerary (AKA our return flight) was cancelled as a result of this. You can imagine our frustration as we had tickets in hand looking at the door to the plane that we would have been allowed to walk through had security taken 5 minutes less. In the states, if airport security is holding you from missing your flight, this is communicated with the airline and proper arrangements are made. Unfortunately, this was not the case, forcing us to buy a new (last minute) ticket and losing a lot of money."
Cons: "Friendly staff, clean plane"
Pros: "Crew was friendly"
Cons: "Seats not comfortable"
Pros: "Great crew, and delicious food! The seats were not bad either."
Cons: "The entertainment system was outdated."
Cons: "The flight was delayed and on the arrival we have to stay inside for sometime."
Pros: "Everyone was very friendly and helpful. My only complaint is the turbulence, but there's nothing hat can be done about that."
Pros: "Crew"
Cons: "Long wait in boarding - flight was delayed"
Cons: "I ordered a ginger ale onboard. When the stewardess took my order and went to swipe my card, he made a comment that sometimes they have difficulties with USA credit cards. He tried 3 different cards and then when nothing worded, he asked if I had pounds to pay with. I stated no, that I had Croatian crowns, Euros or US Dollars on me at that point in time. He then looked over at me and very rudely asked me why in the heck I ordered the drink to begin with. I was already embarrassed that he was having trouble with my cards so to yell at me in front of everyone so much to the point the lady in the next row heard hi and offered to buy my drink for me. I would like to point out that even he made the remark that the machine sometimes has difficulty taking US cards. How was I supposed to know that none of the three cards that I had on me wouldn't work. I never had any issues with either of those three cards after that incident. They worked just fine so it was clearly an issue with your machine not my cards. I feel it was very inappropriate for him to treat me that way (especially over a stupid soda). My luggage then didn't make it to Ibiza in time because it got stuck in London due to my short layover. If BA can't figure out how to get the luggage transferred within that short of a period, they should not offer flights that close to each other. Secondly, I left a really nice down pillow and bag on my flight from London to Ibiza and I checked the lost in found at the Ibiza airport and it was never turned in. I never recommend BA to anyone."
Cons: "Iberia airlines, operating for BA, refused to honor the tickets we had bought via Airfare .com. Would not let me fly!!!!!!! After several hours they found a way to put us on a later flight--got in late, had to stay overnight in Orlando. Don't understand!!!! Wife and I are in 70's--spent 22 hours trying to get home!!!"
Pros: "The customer service representatives are very apologetic and helpful."
Cons: "Lack of punctuality. For any flight through British Airways, do not expect to be on time. Both flights were delayed; significantly so that the group I was with ended up missing the connecting flight (that shockingly left on time)"
Cons: "Not really friendly. Nothing to drink. Super separated from my husband. Baby crying the whole time."
Cons: "Lost my bag"
Pros: "Choppy Flight. Amazing Pilot"
Pros: "Food was tasty"
Cons: "I was not able to select my seat until 24 hours before the flight without paying, which I think is ridiculous. Once I checked in 24 hours before, I was still not able to select my seat. The problem was related to me booking through a partner airline. The partner (American Airlines) couldn't help me because they couldn't access the BA seats. And BA couldn't help me on the phone to select my seat for some other reason (I can't remember). I had to wait until I got to JFK a few hours before the flight, by which time all the seats were filled and I was stuck in a middle seat. Basically, I think there needs to be better communication or coordination between BA and their partner airlines to help customers before the flight, and also it is absurd to charge $35 to choose their seat."
Pros: "The customer service rep from the United at the check-in was awesome."
Cons: "I bought my ticket from justfly.com. My vegan food choice did not feed into Air China. I had no food."
Cons: "got crushed here at airport. There was a lot of people here at 5am. No one was at the ticket counter and all check-ins were automated. So no staff available at ticket counter. The auto system didn’t recognize my passport with the ticket. Then I had to go to duty manager who was not helpful."
Pros: "The crew was amazing - so helpful and so accommodating"
Pros: "Super friendly crew."
Cons: "Better food, better resolution on the seat monitors."
Pros: "Nice crew"
Cons: "Food"
Pros: "It was cheap"
Cons: "The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again."
Pros: "Staff pleasant."
Cons: "Uncomfortable seats. No leg room."
Pros: "Pretty much on time. Normal professional and reliable flight by Air China crew. Tracking the flight on video is very much appreciated."
Cons: "Poor selection of movies. The usual choice of beef and fish. How about a more creative dish such as pasta?"
Cons: "Customer service on the flight was poor ."
Pros: "Love the service from the air hostess"
Cons: "Seating is a little tight, limited movie selections"
Cons: "Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better"
Cons: "Crew's English needs improvement."
Pros: "The crew were very friendly and helpful. It was on time . The entertainment has various choices. It was safe and clean."
Cons: "Some food was not tasty."
Pros: "Good"
Cons: "Food to be improved"
Pros: "Price was great, but plane smelled like old, dirty carpet. There was a video playing but you couldn't really hear it with the provided headphones."
Cons: "No Wi-Fi. Lack of wine selection."
Cons: "So bad customer service"
Pros: "The crew"
Cons: "Entertainment"
Pros: "restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full."
Cons: "Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better"
Pros: "Agent was VERY helpful and helped me to change my seat so that I could have an aisle. She also made sure I had the aisle seat on my connecting flight"
Cons: "Breakfast was not good unfortunately"
Cons: "Had an issue with our tickets tried calling kayak and no answer Air China was unable to resolve the issue either. Won’t be using either one again."
Cons: "On 11/29, the flight from Beijing to San Francisco was delayed because the incoming plane was late. All passengers were greeted at SFO with instructions for compensation. The instructions read "To claim the currency compensation, passengers must have a debit card issued in mainland China and marked with Union Pay!" If you are not a Chinese resident, you are out of luck!!! Americans be warned: Fly Air China and be treated a second class passengers!"
Cons: "Food"
Pros: "Overall i won't prefer to travel from this airlines anymore."
Cons: "the way airline treat the passenger was very poor and rude. I came to know this when my Air China flight from Sydney to Chengdu have been cancelled on 16th of November 2017 at 21:40 pm. I had to reach my destination on time by 17th of November 2017 to attend my marriage ceremony but unfortunately i missed and had to bear a great loss. THEREFORE, I WOULD LIKE TO REQUEST A COMPENSATION AND REFUND FOR MY FLIGHT."
Pros: "I liked the food but few selections. I liked having ice cream as a treat."
Cons: "Some of the Chinese movies did not have subtitles or the subtitles were too small to read. Middle seats are the worse and the chairs do not recline that much back."
Pros: "Friendly staff on flight. Low cost business class ticket."
Cons: "Lost luggage needed for meetings, takes three days to recover. Coffee is gross, 3in1 powder. Only one water bottle on flight so I got dehydrated. Food is gross."
Pros: "Fare prices were inexpensive."
Cons: "1 out of the 2 meals did not taste like much. Meat was extremely chewy. 2 hour layover was not enough time to do customs and re-check-in through security to catch the domestic flight. Beijing airport employees barely knew where to direct you for reacquiring a new flight."
Pros: "No problems, no hassles, a smooth flight and an early arrival for a quick transfer to LA. The staff, the food, and the IFE was above average for this leg."
Cons: "No complaints."
Cons: "Food was bland. Flight attendants are extremely rude."
Cons: "Food was bland. Very limited flight entertainment selection. Flight attendants are extremely rude."
Cons: "No entertainment because no individual screen for movie"
Pros: "Horrible"
Cons: "All flight was delayed over 4 leg. Horrible experience and flight got cancel and rerouted to a further airport. No compensation from airline and had to lyft 50 miles home"
Cons: "No luggage for , 5h delay and a cancellation. Customer service awful"
Pros: "Nothing"
Cons: "1. Very rude staff. Very inconsistent. No customer service skills or people skills. 2. Food was horrible. I wouldn't feed it to my dog. Kids meal was bad as well. 3. Nonalcoholic beverage selection was very limited. 4. Very small English movie selection for a very long flight. 5. Blankets were used and had stains for the previous flight. I've flown different airlines before and never had this many issues. Air China please take a step back and reevaluate."
Pros: "Good service overall"
Cons: "Some delays in flights, and poor communication. Nothing too bad, but sometimes we were left wondering what happened, or when we could expect the flight to depart. If I had close connection times, I would have lost two flights"
Pros: "I made it in the end"
Cons: "first flight to China was delayed so the connecting flight to Tokyo was missed. no explanation was given for the delay no food vouchers were available that night they lost my bag in china for 3 hours they brought me to hotel in unmarked bus with no explanation hotel told me that air china would only cover half the cost so I need to pay more or share a room the next day, air china's manager was uninterested in helping or explaining there hotel arrangements food on the last flight was just rice gruel and an aged egg. I am flexible but that's not even considered a meal in china. there is at least salt or pickled things in it. audio ports on plane did not work properly. on arriving home, most of the items in my suit case were crushed (coat hangers snapped, boxes crushed, bags ripped open) my dslr camera batteries were all taken (alkaline based ones) I travel between japan and america two or three times a year for the last 30 years. this last trip was one for the books! not sure where to start"
Pros: "A comfortable flight, with one of the best flight attendants I've known (he spoke excellent English but was also really helpful and engaged in a completely authentic way). Great food too."
Cons: "The in-flight entertainment was a bit limited, and boarding was delayed."
Pros: "Airports r nice"
Cons: "Took 5 flgts in China every one was delayed from one to 5 hrs."
Pros: "Price is good. And the airline service is also great."
Cons: "Extremely poor food. Totally tasteless rubbish. Not at all what we ordered : Pure veg Indian food."
Cons: "Custom at international Transfers"
Cons: "I missed my connecting flight due to a late landing, and the next flight was 8 hrs later. The crew members were less than accommodating."
Pros: "New plane, good leg room, comfortable seats"
Cons: "Major delays both to Asia and on the return. Such extensive delays that I missed my connections both ways. The airline was very unhelpful in rectifing this. I nearly missed my second connection as well."
Pros: "Departed Hong Kong almost on time."
Cons: "the food was OK but no Kosher options. Movie was awful, and the flight announcements were extremely loud."
Pros: "Legs room ."
Cons: "Can't check-in on line. Cannot reserve seats which is ok if they tell up front that, nobody can check -in nor reserve seats in advance."
Pros: "Movie offerings were ok."
Cons: "They seem to serve the same food on every flight, which gets monotonous."
Cons: "everything, dont book to justfly, its a trouble"
Cons: "Air china flight attendants are extremely rude. I don't know if they're over worked but they definitely aren't happy"
Cons: "Entertainment system mostly included Chinese movies and TV shows and almost none in English which makes no sense."
Pros: "Cheap fare"
Cons: "Horrible food In flight entertainment system was poor, outdated, very less choices"
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