Pros: "All fine, no complaints."
Cons: "Up date movies."
Pros: "Crew was great food was great flight was safe"
Cons: "More room"
Pros: "Clean, kind cabin crew & nice meals"
Cons: "Seat lacked good padding, very uncomfortable for 12 hour flight"
Pros: "The seat is comfortable."
Cons: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
Cons: "No, all good"
Pros: "Great service. Clean plane, good seating"
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Cons: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Cons: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Pros: "Very roomie and friendly service"
Pros: "Friendly crew, good movie selection, USB port."
Cons: "Entertainment options are out of date which is painful for long flights"
Pros: "All was well as usually except..."
Cons: "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
Pros: "Overall flight was awesome"
Cons: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Pros: "Staff was very warm and accommodating. Flight was smooth"
Pros: "I love it."
Cons: "Delayed for 2 hours. Otherwise staff and service was good"
Pros: "Great service"
Pros: "The staff was friendly and helpful"
Cons: "There wasnt anything that i didnt like"
Pros: "great staff... treat you like a king"
Pros: "The service and entertainment"
Cons: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Pros: "Crew helpful"
Cons: "Food tasteless"
Pros: "Outstanding customer service! We will fly Korean Air again!"
Cons: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Pros: "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
Cons: "Seats were very uncomfortable, unsuitable for a 12 hour flight."
Pros: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Cons: "I wish they had a few more updated movies and kids movies other than that no complaints"
Pros: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Cons: "Nothing comes to mind."
Pros: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Pros: "Everything went very smooth and easy! The ride was relaxing and went great!"
Pros: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Cons: "The Entertainment selection on a long flight is limited!"
Pros: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Cons: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "Concorde was better"
Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"
Pros: "There was plenty of room with empty seats."
Cons: "The breakfast food was not good. Some of the staff couldn't speak English."
Pros: "Customer service was fantastic! They had even found my wife's Ray-Bans from the previous flight and saved them for us 2 weeks later when we flew back. Top notch airline!"
Pros: "Delta crew was awesome"
Cons: "Running to flight"
Pros: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Pros: "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"
Pros: "Watched a great movie "spotlight" on board"
Cons: "Flight was delayed a little"
Pros: "A stewardess accidentally spilled some orange juice on me when serving shortly after takeoff from Incheon, and was extremely apologetic; I have suffered much worse in my fairly long life, I have made much worse mistakes,and it did not bother me at all; I declined the offer of cleaning costs, but the senior stewardess unexpectedly handed me an envelope while I was debarking in Seattle; I discovered it contained cash for the cleaning, an unexpected surprise. The crew overall was courteous, friendly but businesslike, and obviously knew it was their job to make the passengers comfortable and happy -- they did a very professional job of doing so. Three cheers for KAL"
Cons: "The entertainment system is not very important to me. However, it was extremely difficult for me to operate, even to reach the flight progress screen; its primary language of course is Korean, which I do not read or speak, and the required navigation sequences did not appear to me to be logical, Fortunately for me, I am not a TV person and generally read while awake on the flight."
Cons: "I'm a tall guy so I didn't have enough leg room to lay down"
Pros: "Nothing special to like but overall I don't have any complaint"
Cons: "I wished airline mentioned to me that my neighbor passenger is injured that the person needs special help from crews. I had a little issue to go bathroom and while seated i couldn't moved much freely."
Pros: "My flight departure at 1835 on 19 January 2016,I have arrival at Korea Icheon airport 2 hour before departure. I was so surprise that they was a very long queue at the check in counter with all Korea air. The check in was so slow till have to Waite for about 1 and half hours.after getting my boarding pass and I have only 20 min to do my immigration and customer clearance. And 5 min run to the boarding gate. Korea air should let us know if the check in was so slow and advise us to arrival at the airport 3 hours before departure."
Pros: "USB port allowed phone recharging in flight."
Cons: "Cabin temperature was consistently warm, making it difficult to sleep. We booked and travelled as a couple. Though seats were assigned for first flight, they were not assigned for this connecting flight, and at check-in, only single seats in the middle were available."
Pros: "2 passengers seats Food Quick boarding Flight on time"
Pros: "Fast travel"
Cons: "Customer service"
Pros: "Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!"
Cons: "More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair."
Pros: ""Transfer crew' got my luggage from another airline and transferred to EVA while I rested comfortably in the nearby business lounge; walked straight on board business class without breaking stride; seats recline nicely and I slept 7 hours of 11 hour flight."
Cons: "Fish was only meal option on one leg. I realize that's probably fine for your Asian customers, but you might consider a simple pasta as a second choice. There is an extra level of service in East Asia that is much appreciated by a weary traveler (6 weeks across Russia). Please don't ever loose it"
Pros: "Crew is very friendly! And overall plane was clean."
Cons: "Better control of rude/upsetting passengers around."
Pros: "Plane was new and comfy."
Cons: "Prefer hot food."
Pros: "The crew was very attentive."
Cons: "There were not a lot of movie options."
Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Pros: "good as expected"
Cons: "everything good"
Pros: "Good Service and Very Polite"
Pros: "The crew smiled a bit more and they were more helpful. Communication between captain and passengers was good. Take of and landing was very smooth."
Cons: "The food can definitely improve. Offer passengers more fluid; water, variety of juices."
Cons: "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
Pros: "Short connection wait time from my New York to Taipei leg."
Cons: "No hot food served."
Pros: "The food and drink."
Cons: "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
Pros: "Mom got the flight but hearing good things about Eva Air, I can't wait to try!"
Pros: "My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!"
Cons: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Pros: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Cons: "Nothing I didn't like"
Pros: "Good Service"
Cons: "It had a delay, but not too bad"
Cons: "If flight attendant is sick, she shouldn’t work."
Pros: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
Pros: "Almost same as SF to Taipei"
Cons: "Without asking about drinks and just passed me"
Pros: "I came 32 mins before the flight because I went home to get my passport. They said they close the door like 20-30 mins which mean they were able to board everybody in just -2 to 8 minutes only. Amazing. No other flight available for one week because it’s christmas season. I’m not going to the detail of not having my passport (I never left my passport before). They are cheaper from competitors for a reason. No heart here at all. Accident is not acceptable."
Cons: "What to like? No comment yet, first time “to try”"
Pros: "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
Cons: "There was no entertainment available. The cheeseburger was very low quality."
Pros: "Has snack and drink"
Cons: "No music"
Cons: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Cons: "delayed flight terrible asian food no Usb charger"
Pros: "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
Cons: "See above."
Pros: "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Cons: "我建議你們把所有用餐板中間的hinge tightened, 我回程坐在68D走廊位。當空姐把一杯柳橙汁端給我放在餐板上時，這杯果汁就因hinge鬆弛造成餐板傾斜而滑落。一杯果汁把我白色褲子全染黃。之後空姐有道歉並且拿一套貴賓艙的睡衣褲給我換。這件事不是空姐的錯,我没有責怪她，只想建議你們細察全艙所有的餐板。避免以後的旅客有同樣的意外發生。謝謝長榮航空給我有舒適的旅程！"
Pros: "I flew business class and the staff was attentive without being overbearing. I would fly EVA Air again."
Pros: "Seats are comfortable and the crew was friendly."
Cons: "No meal choice."
Pros: "The food is very good"
Cons: "Bad turbulence for most of the flight,no bottled water,limited choice of movies etc"
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Cons: "would provide wider movie selection"
Pros: "Just ok nothing special."
Cons: "Uncomfortable Seats, Food not good."
Pros: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Cons: "Nothing. Was great."
Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Pros: "The flight attendants were very nice."
Cons: "It's unpleasant to ride on a plane for 17 hours."
Pros: "In flight food was delicious and crew was very friendly"
Pros: "Eva flight was fine."
Cons: "Dealing with kayak was a nightmare. After kayak cancelling the entire flight because my husband was to sick to make his departure flight to Bali, they cancelled his return. Kayak would not release his seats so we could not rebook, Eva said they couldn't rebook until kayak released. He did have to take another airline to Bali. After 7 days they finally released seats. After talking with them approx 8 hrs. Will never use kayak again."
Pros: "I got a few min sleeps"
Cons: "A day filled with econoy class travel is not my favorite thing."
Pros: "Food was provided on a short flight. It was an unexpected surprise."
Pros: "Elite class is bigger space than usual flight Selection and choices of menu and drinks. Slippers extra tooth brush is nice touch."
Cons: "Ac was bit too warm. Not enough drink serves in between hours."
Pros: "A very comfortable flight with no turbulence!!"
Cons: "I loved the crew!! Hard working and attentive!!"
Cons: "Everything was perfect excellent service by the crew."
Pros: "Great crew, amazing food."
Cons: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Pros: "Crew members were as friendly and helpful as always"
Cons: "Being disabled doesn't always mean that you get on and as quickly as you would like. We were the first off in SeaTac, but the last to be taken to Passport control."
Pros: "The crew was great, food was great and the seats wider and comfortable !"
Pros: "I slept like a baby the whole way!"
Cons: "I don't care for the food. It upsets my stomache."
Cons: "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
Pros: "Plane are clean"
Cons: "The food is really good"
Pros: "on-plane service is good"
Cons: "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
Pros: "Crew was decently nice and helpful"
Cons: "Plane was dated, not very organized boarding and exiting process"
Pros: "The back part of the plane was mostly empty, so I moved to an empty row and was able rto stretch out and rest. The attendants were very nice and polite."
Cons: "I wish there were more selections of meals."
Pros: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Pros: "The crew was kind. The Meal was great. All good."
Cons: "I wasn’t allowed to do online checkin so I got one of the few seats left in the middle. The flight was delayed 2hours. My standard carryon didn’t fit in the overhead bin. Overall it was poor."
Pros: "By whatever reasons, the ventilation system at one of chamber was out of work and the cabin was so hot that keeping swearing all over the flight.... The general English level of flight attendant or ground crew are not good and can’t response on non-standard question. Quite hard to communicate."
Pros: "Overall, even with the turbulence, the overall flight experience was quite good. Seat was decently comfortable, and crew members were helpful."
Cons: "The boarding gate was tricky. Boarding at nearby gates was ongoing, so the boarding area was quite crowded, and the waiting line was quite confusing at ICN. The problem was with Hong Kong International Airport. It seems HKIA is experiencing 'traffic jam' very often. It's quite risky for the passenger like me who is expected to have another long journey back home after arriving in HKIA. Should be praying again and again in order to take the AEL and MTR before the service is over around 1 AM."
Pros: "Crew was excellent. Food was great. Would definitely recommend Asiana to my friends and family."
Cons: "They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!"
Pros: "I like how I asked for an aisle seat and it was given to me without hesitation."
Cons: "No complaints."
Pros: "They made sure everyone was happy with all service."
Cons: "Delay to board then delay in plane to take off"
Cons: "Toilet cleanliness not maintained. Korean food delicious,but the chicken dishes and vegetables accompanying them NOT good."
Pros: "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
Cons: "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
Pros: "Service was as expected."
Cons: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Pros: "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
Cons: "Just about everything."
Pros: "The leg room is very spacious and the staff are very friendly."
Pros: "No tv, no complimentary water no food no nothing The poorest experience ever"
Cons: "This company shouldn't be legally running It's a gigantic scam Didn't even know such a airline even existed"
Pros: "The staff are nice and friendly and courteous. Food is pretty good too."
Pros: "The flight attendants were professional and extreamly well groomed. The are a credit to Asiana Airline"
Pros: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Cons: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Pros: "The service and experience was excellent"
Cons: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
Pros: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Cons: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Pros: "Enjoyed an upgrade to upper deck of A380-800. Seats were very comfortable and privacy of having single seat was excellent. Entertainment was easy to enjoy. Service as always on Asiana was also excellent."
Pros: "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
Pros: "Food is good. Movies are good"
Cons: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Pros: "The service-oriented and very pleasant attitude of the flight attendants made up for the other inconveniences."
Cons: "Suitcase was damaged. Flight was delayed 2 hours. Movie choices were limited--especially for foreign films. Wish there were more international films with English subtitles. However, the flight attendants made up for it by their attentive service."
Pros: "Food and service were good"
Cons: "Delay flights had me running to catch the connecting flights just to find out those flights were also delayed"
Pros: "Able to accommodate our diet, even if food was bland. Stewardess were very nice."
Cons: "Seats were pretty uncomfortable but anything gets old after 21 hours of flying."
Pros: "Service was good."
Cons: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Pros: "Excellent customer service"
Pros: "IN flight attendants are great, always willing to help and with a smile."
Cons: "I can see the airline growing ans some of the perks disappearing."
Pros: "- gentle crews"
Cons: "- old avion especially very small monitor - few snack"
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
Pros: "It was one of those weeks with delayed flights due to regional inclement weather. I felt they handled the situation really well. The airline managed to give my child and me seats next to each other after helping me rearrange my flight schedule. We were in an A380. It was a packed flight. The crew was efficient, attentive, and calm. Asiana Airline strives to be a service-oriented airline, and it was demonstrated on this flight."
Cons: "Communication is not always clear especially in-flight communication, more likely a language barrier that can be improved. Wondering if a ticker board would be helpful."
Cons: "Food entertainment seats bathrooms"
Cons: "flight was 30 minutes late, requiring me to run to catch a connecting flight."
Pros: "plane was clean and service very accomodating on korea flight.number ."
Cons: "on way to Tokyo stewardess avoided me essentially missing me or skipping me when it came to my request for a wrap, or pillow."
Excellent service onboard.
Boarding from gate to airplane very hot
Pros: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Cons: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Cons: "I had gotten two tickets.I didn't book two tickets for one trip.Please give me back my money."
Cons: "It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times."
Pros: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Cons: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Cons: "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
Pros: "Seating was comfortable."
Cons: "Different selection of food."
Pros: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Pros: "Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment."
Pros: "On time, clean aircraft"
Pros: "Everything was good"
Cons: "Baggage claim in Bali very slow"
Cons: "Flight was rescheduled 2 1/2 hours later at last minute, with no opportunity to reschedule to an earlier flight. I needed to catch an early morning flight from Jakarta the next morning, meaning I got only 3 hours of sleep at my hotel instead of over 5 hours."
Pros: "On time smooth flight"
Cons: "Keep going with the excellent job, Garuda"
Cons: "Too cold in the aircraft !! So so cold"
Pros: "Void Jancok"
Cons: "Void Jancok"
Pros: "Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense."
Cons: "There is nothing not to like."
Pros: "Quick flight"
Cons: "Food was terrible"
Cons: "Meal was terrible"
Pros: "I LOVED the Flight Attendants' uniforms. Smile!"
Pros: "Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food"
Cons: "Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster."
Cons: "The flight was on time, everything on schedule. Everything was good"
Pros: "Service on board was good, Entertainment and seat comfort too"
Cons: "Too cold in the plane, chichen curry, always a risk to serve this in a plane your chef should know why. Dessert very poor."
Pros: "Garuda is the best"
Cons: "I like all"
Cons: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Pros: "Overall great service and good experience. Very attentive crew and goid food."
Cons: "Although the business class cabin has been quite new, the seats are made for very short people and my headrest sat at my shoulders (I am 5’4”). This made the 5 hour flight very uncomfortable."
Pros: "On time, entertainment on the board, good quality service."
Cons: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Pros: "Non stop"
Cons: "Delay by 2 plus hours!"
Pros: "Absolutely nothing - your Arline’s cancelled our flight and could got us out in 1 instead of 3 days late. You even tried charge a change fee or $ 800 more for business class Tix to depart earlier!"
Cons: "see message above"
Pros: "Penerbangan lebih cepat dari jadwal"
Cons: "Penerbangan lebih cepat 15 menit dari jadwl"
Pros: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Pros: "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
Cons: "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
Pros: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Cons: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Cons: "Staffs separate seat from parent and kids. Crazy."
Pros: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Pros: "Very friendly staff, professional. On-time and efficient."
Cons: "They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on."
Cons: "This was my mother in law traveling. Upon arrival in Jakarta, no Garuda staff assisted her in changing terminals for connecting flight. Security would not let her in to China Airlines entrance, because her boarding pass was from Garuda. They were telling her to go back to Garuda terminal. My wife had to contact someone at China Airlines to go find her, get her through security, and escort her to the plane which had already boarded!!"
Pros: "Great service and menu in business class. Best I have experienced."
Pros: "On time"
Cons: "The food"
Pros: "Great service and food"
Pros: "The staff, on time departure and everything was friendly."
Pros: "The ground staff, the inflight staff were great with outstanding service and care for passengers."
Cons: "There is nothing I find not liking."
Cons: "Jet Airways (partner company on flight) waited 5 days before putting my lost bag through customs on arrival in India and made me wait 3 hours, after the 5 days, to receive it. They gave no explanation, no apology, and actually sent an employee from another company to deliver my bag after I had waited that long."
Pros: "Lovely staff, easy flight."
Cons: "Nil- good flight."
Pros: "Service onboard as usual was excellent"
Cons: "Late arrival of the aircraft resulted in 40 minutes delay of our departure time."
Pros: "On time, friendly crew and professional. Garuda is a great way to get around Indonesia!"
Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Cons: "The crew should be more kind."
Pros: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
Cons: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."
Pros: "The entertainment system has huge offerings."
Cons: "The food could be better."
Cons: "not much choice in the movie selection"
Cons: "The crew should be friendlier while they deliver their service."
Cons: "One really bad movie."
Pros: "Everything was excellent, crew, seat, food"
Cons: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Cons: "Airplane was extremely hot, service was poor"
Cons: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "Boarding was swift"
Cons: "Crew was indifferent and cold in their service. Food was mediocre."
Pros: "On time departure and arrival, in flight service and comfort."
Cons: "Entertainment system seems old, latest movies are not there and the flight maps interface looks like as of it is from the 2000s."
Pros: "Nice crew"
Cons: "Seat on up position are too straight"
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Pros: "Service was great and friendly and attentive"
Cons: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Pros: "Up and down at the right time and place. Great experience."
Pros: "Nice airplane, it was little bit delayed but still fair enough. Meals are nice if it has more vary entertainments, would be great :)"
Cons: "Like above, crews are look like tired. Thats fine but even doesnt look like want to work and speak in their language during searving, quite feel bad."
Cons: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."
Pros: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Cons: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."
Cons: "Hard to just get out of seat to go to bathroom, it’s to cramped"
Pros: "On time Good service Nice crew"
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Pros: "Food and attentive staff"
Pros: "Crew behaviour"
Cons: "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
Pros: "The service, the plane, friendly staff all throughout"
Cons: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Pros: "Customer service and food was great"
Cons: "Planes are old do not have larger entertainment screens and don't have wi fi"
Pros: "The crew was polite and efficient."
Cons: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
Pros: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Pros: "Good crew"
Cons: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
Pros: "This route is covered by an A350 which was nice to discover."
Cons: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Cons: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."
Pros: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Cons: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Pros: "Amazing service and food"
Cons: "Little cramped bit not bad"
Cons: "Really uncomfortable seats"
Pros: "Entertainment Nice crew from Japan"
Cons: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
Pros: "I liked the smothered flight and the management of time that the crew implemented"
Cons: "The food was almost not edible . I would feel guilty feeding it to my dog"
Pros: "Boarding was fast seats are comfortable"
Cons: "The food was very minimal"
Pros: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"
Pros: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Cons: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Pros: "Crew is lovely"
Cons: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Cons: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Pros: "I had difficulty finding my booking reference on cathay website until it was very late. I am marco polo member but that was picked up late so my meal preferences were not picked up. Also we had pork sausage for breakfast to me one of the items tasted sumilar to beef and not pork. I would prefer that all meat sources be listed so i can make an informed choice"
Cons: "See above otherwise it was good"
Pros: "Food was good and service was satisfying. Staffs are really nice and polite."
Cons: "Seat is a little bit too small, probably cuz im too tall. But still u guys should have a specific section for people 6ft1 and above xD"
Pros: "I enjoyed the meals during the flight. The meals that were provided has a salad, main course, fruits and desert. Good amount of leg room, comfortable seating and enterntainments of movie and music."
Cons: "I don't really like the buzzing sound when the plane was in motion (as most planes were, I believe)."
Pros: "Cathay Airways offer spacious leg room and a very polite and helpful staff. Cathay prefer to board passenger based on their sitting locations than their ticket class which makes more sense as the last rows board first and don't clog up the plane. Cathay crew kept pumping out noodles and snacks during the flight. it almost felt like being on an airborne restaurant!"
Cons: "Nothing negative."
Pros: "It was only 3 seats across and lots of new movies (current) movies"
Cons: "OMG! There is zero leg room. The seats are hard. And the crying babies with parents who should have never reproduced made this flight help. We tried to get help from crew but they told the parents to quiet kid and t g end walked away"
Pros: "comfortable seats courteous flight attendants frequent drinks offered Hagendaz Ice Cream Bars"
Cons: "Dinner food was a bit bland My personal TV screen stopped working halfway through the flight. I notified the flight attendants, and they said they'd fix it but they did not."