Pros: "The crew was amazing."
Cons: "The shade on the window was broken so I couldn't closer it."
Pros: "The seat was adequate."
Cons: "I have nothing to add at this time."
Pros: "They had movies"
Cons: "We were “delayed” 3+hrs"
Pros: "Crew helpful"
Cons: "On time"
Cons: "Luggage boarding and de boarding was longer than the flight. Very frustrating."
Pros: "Crew was great! Got in early! Easy boarding"
Cons: "Would like different snack options but was still pretty happy with available"
Cons: "Long delay. No explanation"
Pros: "Wifi"
Cons: "We are still sitting on the plane waiting for a gate. The flight attendants are trying to blame people for trying to go to the bathroom for losing our gate spot. We are late."
Pros: "It was so clean and comfortable"
Cons: "No turbulence"
Pros: "The crew (one person in particular) was not very helpful with an overhead bin situation. Instead of listening to my suggestion that the bin across the aisle had if they just moved the back pac"
Cons: "The crew was not very helpful with an overhead bin situation. Instead of listening and looking to see that the bin across the aisle had room if they just moved a brief case on its side, she ripped the bag out and checked it. Not my bag, but still found it rude the way it was handled"
Pros: "Boarding was smooth and fast."
Cons: "The updates for the flight delay only came when we should have been boarding. Earlier and more frequent notification please!"
Cons: "The flight was 4 hours late."
Cons: "We fles from Chicago to Boston. One of our bags went on from Boston to Baltimore and took 24 hours to get to us."
Pros: "I made it home"
Cons: "Delayed ~2 hours, made us rush to board, this I understand but then we waited in the hot plane 15-20 minutes for more people to board."
Pros: "Weather delayed"
Cons: "When I checked in 2 hours early the gate agent said be prepared for a late departure. At almost 3 PM they told us it was 6:30. Don't like the notion of knowing this and not telling passengers."
Cons: "delay over 3 times. Total time delay over 2 hours"
Pros: "Friendly staff free soft drinks"
Cons: "Long flight delay Minimum TV channels"
Pros: "On time departure and arrival."
Cons: "Everything was great!"
Cons: "Skimpy bag of peanuts. Only 6 nuts!"
Pros: "Arrived on time, overall a smooth flight"
Cons: "I don’t like the boarding process."
Pros: "Love SWA! Always a great flight, no matter where I am flying."
Pros: "Free luggage!"
Cons: "No access to movies"
Pros: "I like lining up in my boarding zone. I like the pleasant service. I like arriving and departing on time. I like low prices."
Cons: "I’d love to have screens on the seats. Or unlimited free internet."
Pros: "The flight was smooth; take off and landing were easy; the plane was clean."
Cons: "There was some rain that delayed take off; first 30 min., then an hour; then 2 hours; then over 3 hours. The crew did not give updates. When there were updates the speaker system at MDW was so faint that it could not be heard. Awful job Southwest."
Pros: "Fantastic flights, left on time and arrived early for both legs of the trip."
Pros: "Friendly staff. Variety of snack selection."
Pros: "Plane is not full."
Pros: "Ran smoothly"
Cons: "Boarding pass had the wrong gate number which I didn't realize until boarding. Luckily the airport was small enough that I didn't have to walk far"
Pros: "Flight was very cheap, interesting boarding process, flight attendants were very friendly and humorous. Good choice of food for the price, wifi very cheap."
Cons: "No reclining seats, no in flight entertainment, no meals."
Pros: "Everything."
Cons: "nothing"
Pros: "I didn't appreciate he delay in flight leaving from Seattle to get to San Jose"
Cons: "Took a long time for starting boarding process"
Pros: "Crew was great..."
Cons: "The plane was really hot! Also we took of late for no real reason."
Cons: "Checked bag came back ripped"
Pros: "Friendly staff. Great service. Efficient boarding and exit."
Pros: "Everything was on time."
Pros: "The flight attendants were the best I've ever had"
Cons: "Nothing"
Cons: "Both legs of the SEA-DEN-JAX travel were delayed, the first one by over an hour."
Pros: "SWA is awesome! Courteous flight crew. Pop quiz to the people in the exit row before departure, made them think (what do you do if you look out your window and see fire?). Got their attention and reminded them of the seriousness of them accepting the responsibility of sitting there."
Cons: "Construction at the Boston airport caused a delay on the return flight, not able to handle all the flights with one of the runways torn up. Southwest shifted the departure and still made it a good flight with an almost on time arrival in Houston."
Cons: "I was disappointed about not getting any consideration on my last two flights after two solid weeks of travel that had me on 12 flights in 14 days. So much for that legendary southwest customer service."
Cons: "The plane arrived about 1 1/2 hours late in Seattle but they did everything they could to get us out quickly. When the flight crew used the intercom, we couldn't understand what was being said."
A couple young ladies in the rear cabin crew were having loud personal conversations during the middle of the flight when most passengers were trying to sleep. It was not very considerate.
Pros: "I slept. It was amazing. They fed me cheese."
Cons: "Nothing."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Booked an aisle seat. Received a middle seat on the day of the flight."
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "Nothing"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Great movie and entertainment selection!"
Cons: "The plane was really cold at night. I wish they could offer economy blankets and pillows"
Pros: "organized well staffed professional prices were reasonable free wi-fi and movies"
Pros: "Highly recommend premium seating on this flight, 4 extra inches of leg room make a big difference. Delicious food that was decently priced and a large assortment of beverages. Left early and landed early, which was helpful because I had a 44 minute layover between 2 flights."
Pros: "Lots of room for bags and legs. The outlet is easy to reach. And there are 3 bathrooms."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "Cabin crew was very efficient and helpful. One attendant was able to help me get entertainment app to work by advising me to turn off privacy settings on my phone. Good flight. They had a wheelchair ready for me on landing, not because I requested one but because they noted I had used one to change planes. Really nice"
Cons: "Couldnt get seat to recline."
Cons: "Boston landed at Gates C Run to catch flight at Gate 'N" Stupid....but who gives a shi***** right?"
Pros: "Staff was awesome"
Pros: "On time--early even. Planes seemed newer and cleaner than other airlines we usually fly. Friendly attendants. Very fast baggage claim. Despite it being more of a pain to get in and out ofBoston (vs. Manchester), we would fly them again."
Cons: "Boarding seems to take longer than other airlines."
Pros: "Short time to wait for my flight to Panama"
Cons: "To small, person seat next to me was to tall can't very fits"
Pros: "Power outlets, free entertainment, staff"
Cons: "Very full flight"
Pros: "flight was delayed and crew kept us informed at all times with clear explanations"
Cons: "didn't know about wi-fi entertainment until i was on the flight, and then i couldn't get the app."
Pros: "ALWAYS ON TIME"
Cons: "I couldn't sleep ... too cramped."
Pros: "Seats"
Cons: "Breakfast"
Pros: "I missed my flight, but staff in Seattle helped me get on the next one with minimal fuss. Not sure if this is always the case, but very pleased with a situation that could have been very stressful."
Pros: "From booking to the actual flight everyone made the process easy."
Pros: "Flight attendants were excellent! Friendly!"
Pros: "Fairly pleasant other than things listed below."
Cons: "Seats couldn't recline and had little leg room, no complimentary entertainment, no complimentary food."
Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"
Pros: "Crew was nice, checkin was fine, flight was good, food was reasonably priced for Economy, tablets given out to passengers with movies, etc"
Cons: "2 hour delay leaving Boston and 2 hour delay leaving Seattle"
Pros: "Good leg room"
Cons: "No blanket, pillow, entertainment, or real food for a cross-country red eye. was my first time flying and was disappointed."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The crew were friendly and seemed happy."
Cons: "The seats didn't recline. We were moved to an over-wing exit, and the seats don't lay back there. In fact, it looked as though none of the seats in Economy could be reclined. This was an awful discovery on an over-night flight. The plane was a Boeing 737-900, which seemed like a new, clean and quiet piece of equipment, but Economy had Recaro seats that were fixed in the upright position. I'll try to avoid this in the future."
Pros: "The staff was nice."
Cons: "Cramped seats, chicken sandwich was mediocre, and I would have appreciated a free movie player for the 2 hours delay, but the 75$ will make up for that."
Cons: "Would like to have a meal and not have to pay for it on a 6 hour flight"
Pros: "Crew only good part! Really amazing crew!!!! Entertainment wasn't horrible"
Cons: "Worst airplane! No room at all!!! Flying year round and to date one of the most uncomfortable flights"
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Pros: "All flights were on time"
Cons: "Seat assignments differed from what i had requested. Boarding process was very slow. Seats in planes were very cramped. No entertainment. No snacks other than basic beverage offering. Felt like a cattle car."
Pros: "Nice ppl and comfortable plane, great service all around"
Cons: "N/A"
Cons: "Delay on the front in. When we finally arrived in Seattle, they didn't even have the jetway pulled up due to a miscommunication. This required many more minutes of waiting."
Pros: "Delayed an hour and half due to maintenance issues. Changed gates twice!"
Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."
Pros: "I picked that flight because it was the only direct flight that fit my schedule. Wish I could take JetBlue."
Cons: "Seat is so small and uncomfortable. Flight attendant somehow only offered the two guys next to me the whole can of soda but just ignored me. I found it very odd. She had many cans of coke...It's not that I care about a 50 cents of a soda but I felt totally discriminated. I don't want to pull the minority card, but just didn't make sense to me when she did that. I know it's tedious but it really hurt my first experience with this airline. I will avoid flying with them in the future."
Pros: "Got home"
Cons: "Turned around 20" in flight, and board a new plane. Therefore arrived 2 and 1/2 hrs later than scheduled. As recompense they give a $100 discount on next flight, which will probably never be used as they have so few flights from Boston. Practically not a useful thing for me."
Pros: "Nothing. Our trip was changed without notice."
Cons: "We originally booked our flight back from Maui because it had a 13 hour layover And we were visiting our friends in Seattle for the day for their housewarming party. Well much to our surprise we get to the airport in Maui to leave and by sure luck because we had to get there early for our rentL car return , realized our flight was boarding in 30 minutes. It got bumped up by 4 hours with absolutely no notification. Also our nice long layover that we had purposely planned was now only 4 hours. So not only did we almost miss our first flight but we had to miss our friends party. We were never notified. I checked my spam mail, junk mail, and regular Mail. Alaska airlines did nothing for us as far as compensation for our aggravation. We usually love using kayak but if this is what will be happening from now on we will be taking our business elsewhere."
Pros: "Excellent flight crew"
Pros: "Jet blue was amazing. They bit only upgraded my seats but they took care of what Hawaiian airlines refused to do due to the virus. Hawaiian cancled my flight home with no notification or warning. Jet blue picked up where they failed and not only rebooked my flight home for me, but contacted Hawaiian on my behalf so it would not cost me any more money. Jet blue was amazing"
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Pros: "All of it. I really like the eye masks for the red eye flight and the snacks are bomb!!!!!!!!"
Pros: "Arrived early! Smooth takeoff and landing no unnecessary cabin announcements (it was a red eye)"
Cons: "Free food beyond chips"
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "The flight was SIX hours late, yet passengers were told to check in at the original time. Why? Just to spend the whole freaking night at the airport? The reason for the delay was supposedly weather, yet flights from SEA to BOS on other airlines were on time. Staff were not helpful or empathetic."
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Pros: "Lots of leg room, love the personal entertainment system. I’ve never been in first class but that looked better than the other planes I’ve been on too!! Meditations for anxious flyers?? Wonderful!"
Cons: "Only thing that could’ve been better was getting my booze for free. Otherwise, I was legitimately surprised at how great the accomodations were!"
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Pros: "Crew was nice, comfortable leg space."
Cons: "Bought one of the Mediterranean snack boxes. The bean dip as well as the hummus tasted terrible. Couldn't eat it."
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Cons: "Too hot. They need to turn off the blue light for a red eye..."
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Pleasant crew - loved (and used) complimentary sleeping eye mask"
Pros: "Quick boarding left on time comfortable seats overall best flying experience I have had"
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Very smooth flight and all the staff were really nice."
Cons: "The crew let a lady with severe dementia on board who was alone and very confused. She preceded to try to exit the plane while in flight numerious times. She spent two hours pushing my seat forward trying to operate the entertainment and constantly pushing the call button for help with it. This women should never have been aloud to board alone. Her problem were obvious to the crew from the minute they sat her."
Pros: "It was great and easy."
Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"
Pros: "Seating is comfortable!staff,helpful"
Cons: "Delay...was not made up in flight..."
Cons: "They really shouldn’t take 20 minutes to advertise their credit card mid flight."
Pros: "The flight was delayed due to fog - not much they could control about that. Since passengers were waiting so long, they put out trays of snacks for us to help ourselves to. They were also very prompt with the announcements and updates, and the captain even made a personal estimate based on his experience. Crew was wonderful."
Cons: "The entertainment systems had consistent glitches. Some were stuck with only kids programming, others were frozen at times. They rebooted the system at least once and some passengers continued to experience problems. We have been on other JetBlue flights without entertainment issues."
Pros: "Comfortable seats, snacks, good price, nice & helpful were all the flight attendants and persons at the counter. Flight was 20 min late arriving at Denver, but our pilot got us to Boston on time-much appreciated. Free WiFi was great.seats and the next plane (my plane)o not"
Cons: "Could have taken an earlier flight from Boston to DCA, but there was $75 change fee even though the plane had lots of seats. But I do not hold this against JetBlue."
Pros: "We upgraded to the “extra legroom” seats and they were so comfortable. The free entertainment was very nice and made the flight time pass quickly. The crew was friendly, attentive, and kind. We are looking forward to flying with them again."
Pros: "Flight attendants were great."
Cons: "Red eye flight was delayed over an hour. Caused me to miss my connection in the AM, my two new options were an out of state airport or a six hour wait at the airport. Unfortunately the girl who sat next to me had panic attacks and ‘seizures’ the whole flight long, requesting medical personnel on board and the constant attention of the attendants. No sleep to be had. By far my worst experience flying all around."
Cons: "Seat was not comfortable. Something was wrong with the cushion."
Pros: "I loved how new the plane was. It felt modern unlike nearly every other plane I’ve been on. Complimentary eye mask and ear plugs are a fantastic touch. Great crew. Kyayak app made it very easy"
Cons: "Paid $80 for preferred seating. Got leg room, but no tv and you can’t have any carry on bags on the floor, only in overhead."
Pros: "The eye mask really helped me sleep on the redeye. Super friendly staff. Left late but still arrived mostly on time."
Cons: "No food. Can't turn off TV when ads are playing."
Pros: "promptness, friendly service"
Pros: "Most everything was great."
Cons: "Ended up sitting in the very back row, so wasn't able to lean back as far. Otherwise it was fine."
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Smooth, great service and snacks, loved the gluten free healthy snack options"
Cons: "Too cold in cabin"
Cons: "Flight delayed from Raleigh to Boston due to weather. Flight time moved up slightly and we were told by Mike at gate C-8 that we would make our connecting international flight but we didn’t. Total nightmare. Incompetence everywhere’s we looked with this airline. STAY AWAY!!!!!!!!!"
Pros: "No food; so no rating.no food was fine on red eye flight, less disturbance, more quiet time"
Cons: "We were delayed for 3hours."
Pros: "Nothing particularly"
Cons: "My seat"
Pros: "Seems like slightly more leg room on this flight than some of the competitors"
Cons: "TV system was broken on our flight (which was long, SEA-BOS), and there was only one chance to have a snack (which I missed)."
Pros: "All employees were great - warm and helpful."
Cons: "We had to wait for another flight attendant to arrive, which delayed boarding on an already late red eye."
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Pros: "Great crew and comfortable seat, generous drinks and snacks."
Cons: "Flight was delayed twice, and then boarded even later than second delayed time."
Pros: "Good leg room; free movies were great!"
Cons: "Can’t think of anything!"
Cons: "Delayed two hours"
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Pros: "Unlimited snacks, leg room, free wifi"
Cons: "Screens are very small!"
Pros: "My experience was definitely improved because I happened to be traveling with my elderly mother, who needed wheelchair assistance. Thanks to her, we boarded early and had aisle seats near the front."
Cons: "My tray table was broken. I'm tired of the same unimaginative snack choices."
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Middle seat. Big guys dont fit well there"
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "The plane left on time and arrived early."
Cons: "Horrible boarding experience. We were not offered a choice of seats when we checked in and had to wait at the gat"
Pros: "Never made the connecting flight."
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Cons: "No in flight entertainment behind the seat"
Pros: "Good seating, great food, good service."
Pros: "It was a nice flight. No troubles"
Cons: "Nothing"
Cons: "Slight delay of flight"
Pros: "Flight was on time. Entertainment worked."
Cons: "One of the stewardesses was a miserable crank."
Pros: "Awesome prompt and courteous service."
Cons: "Nothing"
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Very friendly crew with a clean plane!"
Cons: "N/A"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Nothing"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Cons: "N/a"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Pros: "Flight itself uneventful"
Cons: "Lateness"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Over an hour late wth!!!"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Great service, very comfortable."
Pros: "Free lunch and free entertainment, who could ask for anything more."
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The crew was great!"
Cons: "I had to take a bus from my gate to the plane from the new D21-26 gates."
Pros: "Flight attendant diffused a potential unruly passenger situation."
Cons: "While the cart was parked next to me the flight attendant dropped a can of soda which splattered on my jacket, shirt, pants, feet and shoes - needless to say, I wasn't happy to be wearing soda for the next 10 hours. While she did apologize, their just wasn't any heart, concern or follow-up on it. No steps to give me water or napkins to clean myself up. Very disappointing."
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Pros: "Saved money booking this airline."
Cons: "No online checkin or seat selection. Airport check-in was 3rd World like. Unable to process boarding two planes at once - meant an hour delay in taking off."
Cons: "Both flights to and from MSP were 2 hours late taking off. To make matters worse, we boarded on time and had to sit in the plane on the tarmac for two hours. There were no services (drinks, snacks etc.) provided during these two hours while we sat on the tarmac. The explanation on my second flight was that they were waiting for paper work and the bags to be loaded. It definitely doesn't take two hours to load bags and finish paperwork! I will not be flying Sun Country again."
Pros: "Price"
Cons: "30 minutes late, that time was spent sitting in my uncomfortable seat onboard at the origin airport. No free snack and one drink - discount airline norm anymore. Oddly very hot on the plane despite the normal vents."
Pros: "Everyone, from the personnel at check-in, the gate to the entire flight team were efficient, professional, cheerfully helpful, and all-around in good spirits. Given that Thanksgiving eve is such a busy travel day, I was pleased with the positive experience."
Pros: "Friendly professional crew. Quick boarding. I did not have any food or entertainment.we"
Cons: "We had to wait for fuel, but that couldn't be helped."
Pros: "I upgraded to first class, so everything was smooth and comfortable. The flights were on time both ways."
Pros: "Seats were ok."
Cons: "The boarding process was much slower than expected then when we were seated, the plane was uncomfortably warm. With our vents open in full, we were bordering on sweating the majority of the flight. It was unpleasant."
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Pros: "Cheap fare"
Cons: "They lost both our bags No leg room or space in coach Poor food options"
Pros: "Cheap fare"
Cons: "They lost both our bags No leg room or space in coach Poor food options"
Pros: "Sun country able get my family on next flight out only 2.5 hours later at no charge!"
Cons: "Missed boarding by 11 minutes do to traffic on I5 needed to be there 45 minutes before takeoff"
Pros: "So comfortable and clean!"
Cons: "My fight was excellent no food thought"
Cons: "No complaints about the actual flight, but the check-in system needs work. Even though I checked-in at exactly 24 hrs ahead of time, almost all of the seats were booked and I had to pay extra to be able to have two seats together."
Cons: "Not only do they not have a mobile app, but their website was malfunctioning so I couldn't check-in online. At the SEA airport they didn't have a self-service kiosk, so we had to wait in line. Modernize!"
Cons: "Plane was an hour late in leaving. Seats crowded and only middle seat available, We spent $15. for preferred seating for my husband and then none of us got to sit together. Nothing for snack and offered drinks once."
Pros: "The price was right"
Cons: "I wasn’t able to select my seat when I booked the flight and I wasn’t able to check in and get my boarding pass online. Then the flight was delayed almost an hour."
Pros: "Crew was friendly"
Cons: "Both flights delayed due to air traffic control (too small of an airline?), vague threatening announcements about stopping all boarding unless people came forward to check their overhead luggage, horribly uncomfortable seats and far too loud, obnoxious PA system."
Pros: "The flight attendants were fantastic the captain kept us updated"
Cons: "Row 11 not reclining was a bit uncomfortable I ordered a prosecco it was warm. I like the fact I got a whole can of pop not just a glass"
Pros: "Price was the lowest air fare at the time"
Cons: "Old plane, no USB or outlets for charging devices,"
Pros: "The boarding process was simple. You all waited for a flight that was connecting. The seats had a nature recline."
Cons: "There were no free snacks."
Pros: "The Landing was smooth. The flight path seemed to run just south of the Missouri River though Montana."
Cons: "When I asked he pilot whether we flew along just south of the Missouri RIver, he said, we crossed it. Well of course we crossed it, but that would have been when it turned south in North Dakota. I would like the flight path to be made available to the passengers. It is very frustrating to me to not have any clear understanding of what the landscape features are that I am seeing out the window, and where I am in relation to the earth's suface."
Pros: "Staff were very accommodating, seats are comfortable, handheld entertainment device with movies and tv shows available for $8"
Cons: "Following boarding there was an issue with flight deck, and entire plane had to deplane and board (using same multi-tiered boarding system) another plane"
Pros: "Not too much"
Cons: "There is no wifi available, the boarding process took over 30 mins before I got on, and there were no free onflight snacks"
Cons: "I fell asleep on the flight and the flight attendant woke me up in a relatively impolite way , took my drink without letting me finish ( was parched!) and did not act apologetic at all . I understand the need to prepare for landing quickly, but tact in waking up passengers and in communication is always appreciated ."
Cons: "Flight was delayed at the gate for an hour with no explanation. After the hour, gate agent didn't announce on the loudspeaker that they were boarding so my friend just happened to look up and thank God she did because otherwise we would've missed the flight. No wifi, entertainment, snacks, etc."
Pros: "Nothing."
Cons: "My work trip was canceled and I was told by a Canadian flight network agency that it was a non refundable flight but I could change it for $100. I booked via kayak but somehow was routed to this agency in Canada and it was extremely difficult to understand the staff member. What I could understand is it is a waste of $ and I won't be booking again."
Pros: "Boarding, seat room, personnel were all great. Our first flight with Sun Country but would definitely recommend and use again!"
Cons: "See above"
Pros: "Nice to have check in personnel to have quick process"
Pros: "Had to pay extra when booking, but the extra legroom was comfortable."
Cons: "Our expected boarding time of 12:35 turned out to be 1:20 instead and of course our flight was late arriving at MSP. No reason for the delay was given."
Pros: "Service was good. Short flight. Ticketing and other agents were very nice."
Cons: "Plane was small tight seats."
Pros: "Everything about the flight was great."
Cons: "Only one small issue: I found it almost impossible to reach anyone at Sun Country, by phone, a day or two before the flight. Hopefully this is a temporary situation."
Pros: "Over 12 hour delay. Barely any counication"
Pros: "Didn't select seat, and full flight resulted in upgrade to exit row. I was comfortable on both legs. I didn't try the food/drink but was impressed they had a few beers and Lions Tap burgers."
Cons: "I stayed at airport bar waiting for friends at SeaTac. Bag stayed on carousal for 2 hrs, but no signage of where it was. No one from Sun Country was at the terminal at all (nobody at ticketing or any bag service). I called service in MPLS and they emailed someone at SeaTac to contact me. I was able to locate it myself on one of the 16 carousals, but didn't receive a call for another 90 minutes."
Pros: "Upgraded to first class. First time ever doing that and it's the best way to go."
Pros: "Surprisingly comfortable seats in economy class."
Cons: "Boarding process was a bit confusing."
Pros: "Very Friendly and courteous."
Pros: "Great for Red Eye flights. They were respectful of announcements and lights being off."
Cons: "I arrived 3 hours before the flight and there was no one at the kiosk to check in/check bags until 2.25 hours prior. That was a bit frustrating."
Pros: "We had several people with disabilities on the flight including one lady who was blind traveling with her guide dog. The flight attendants were amazing with all of the people who needed help. This included non-English speakers. One flight attendant accompanied the blind lady to her bus connection to make sure she made it. The other attendants kept him apprised of their transportation. It was really amazing. This group of people worked well together, and they supported each other and the customers incredibly."
Cons: "It was a truly great flight."
Pros: "I appreciate your boarding process with no "zones". Easy, simple the way it should be! Your seats and rows also appear to have more leg room than other flights - thank you! As Americans keeping getting bigger the extra space is very much appreciated."
Cons: "I wish there were options for cash food purchases"
Cons: "I paid to upgrade to an exit row seat (I'm 6'4") and was seated between two Sun Country pilots commuting out to Boston. Shortly after sitting down, one of the pilots went up to the cockpit, and had a gate agent come down and move me to a standard seat so he didn't have to sit next to anyone. In addition to that, I now have to fight through endless "on hold" garbage to try to get my money back from Sun Country. Very disappointed in how this employee chose to treat a customer."
Cons: "There were multiple rows of empty seats, so I moved in order to lay down and sleep. After I had fallen asleep I was shaken awake by a flight attendant telling me in a very rude tone I couldn't sleep there because I hadn't paid for the seats. I had obviously paid my air fare and the seats were vacant. I will never fly Sun Country again because of how I was treated by their flight attendants."
Pros: "$285 round trip MSP-SEA - make it doable to visit family out there."
Cons: "No free snacks - minor concern"
Pros: "Ease of boarding, overall efficiency, check in process was quick,"
Cons: "Seats were tight, my TSA PreCheck didn't "scan" as such, no entertainment options"
Pros: "I couldn't connect to the server to book our seats and prepay our luggage for 3 of us going. I emailed Sun Country, and someone really did call me back and took care of everything for me, I was very happy!! Thank you."