Cons: "The FA didn’t smile once. Felt odd. She was efficient but not a hint of friendly or welcoming."
Cons: "Depart close to scheduled time"
Cons: "There was a 30min delay loading luggage"
Pros: "Crew was friendly."
Cons: "Boarding process (seat selection) is slow"
Pros: "Well oiled machine"
Cons: "Better food choices. Couldn’t even purchase anything better."
Pros: "Crew was very friendly and provided excellent service."
Cons: "Wifi out on this flight. Short flight so no problem."
Cons: "Our first flight was canceled. We called and had to change airports. No upgrades were offered. Tried changing return flight and the wanted to charge us after they cancelled the flight."
Pros: "No complaints....smooth as can be"
Cons: "Many passengers used their cells throughput the flight"
Pros: "The crew"
Pros: "Seat are OK. Crew are absolute useless and unapologetic."
Cons: "Better training to crew on ethics, communication. The crew must be subjected to test their racial tendencies."
Cons: "Flight read delayed almost a full hour. My 11 year old daughter has to sit by herself as we were unable to get seats near one and other."
Pros: "Friendly crew and flight only 10 min late"
Cons: "Internet didn’t work"
Cons: "the original flight was cancelled. the replacement flight was delayed. then we sat on the runway with no updates for almost 40 minutes. and we landed a half hour after the predicted landing time of 115p with no announcements to keep us updated. the woman next to me was stressing because of a connect"
Cons: "The delayed is not fun"
Pros: "Everyone was very friendly."
Pros: "Their sense of humor and safety first."
Cons: "My suitcase was soaked like it had been left out in the rain but my other one was dry. Delayed due to mechanical error for three hours then had to taxi back to gate for weather advisory. I was so tired that I couldn’t relax."
Pros: "Assistant at check in!!"
Pros: "great crew smooth ride"
Cons: "slight delay in takeoff"
Cons: "Our flight was cancelled and we had to wait 8 hours to get another flight"
Pros: "Comfy pre-next gen seats. WiFi did not work on this plane. Low clouds at SFO = 2 hour delay."
Cons: "Comfort. Wish more leg space"
Pros: "Crew kept us updated often."
Cons: "4 hours delayed due to maintenance, and we didn't know there was an issue until we boarded, so we sat on the plane at the gate for a really long time and it was uncomfortable."
Pros: "Quick, friendly, easy boarding, not a full flight, no turbulence, touch down was smooth and quick to the gate."
Pros: "Very good"
Cons: "Everything was excellent"
Pros: "Flight was expedient (we landed early), crew was friendly, bags of peanuts, the captain on the second flight was funny and enjoyable after a long day of traveling."
Cons: "It's been a while since I flew Southwest, I had forgotten how cramped their seating was (I'm 6'1"), how they don't do assigned seating, which would be fine if I was flying alone, but it created a headache in flying with my wife (who stresses about those sort of things) and a child in a leg cast. The first flight was also extremely bumpy in the first 5 minutes. I've been flying for about 32 years now and never had any worry about planes, but I remember getting nervous for that first 5 minutes (though, that was the second flight I've taken with my family, so I may have been a bit more critical for that factor alone). After that though, it was fine, but there was never an announcement about turbulence or something to ease my worries, so I guess I was a bit nervous."
Pros: "The flight was delayed due to a problem on the jetway. We still got there on time. The landing was a bit bumpy, but otherwise good flight."
Pros: "Clean comfortable aircraft."
Pros: "Quick boarding process"
Cons: "Not very spacious"
Pros: "The seats were spacious and plenty of legroom for a 6’1 man. The staff was friendly and generous with the snacks. The aircraft had roomy overhead storage. Available Wi-Fi made the trip a productive one."
Cons: "It would be nice to have the option for faster Wi-Fi so that large work documents could download easily."
Cons: "There was a two and a half hours of delay. This is not the first time with such long delays."
Cons: "Jetway issues at SFO. Arrived almost an hour late to LAX. Staff didn’t bother saying anything until we were 22 minutes past boarding time."
Pros: "efficient onboard service"
Cons: "super late, waited on the runway"
Pros: "Great customer service . Left on time!"
Cons: "Not disspointed! Love flying southwest!!"
Pros: "Organized boarding, left on time."
Cons: "Tv station selection isn't varied."
Pros: "A bit more room than i anticipated I am 360 pounds and planes are NOT designed with me in mi d"
Pros: "great staff! Great flight!!"
Pros: "Super fast and efficient. They were very kind to a handicap woman in a wheelchair too which always makes me happy:)"
Pros: "great communication and service"
Cons: "Late due to oil maintenance issue in SFO then LAX gate schedule"
Pros: "Flight attendants very nice."
Cons: "Noise but not SW's fault. Surrounded by 2 screaming babies almost entire trip."
Cons: "Signs + announcements conflicted = chaos + delays"
Pros: "apple juice for the kids"
Cons: "on a clear day from SFO, was delayed about 90 min. They said we're down to one runway with in and out flights."
Cons: "The flight was delayed and I had to wait for hours at the airport."
Pros: "courteous staff"
Pros: "Plane had a maintenance issue that sent us back to the gate and he captain was up front with it and informative. Ground staff took care of those that may miss a connecting flight and moved them to other flights or changed their flights to a later one at BUR. Excellent ground, cabin and flight crew. Flight itself went off without issue."
Pros: "Our emotional support dog flew many times in south west. Treated like a Real passenger"
Cons: "Well, they made me buy a ticket and a kennel because we did not have the letter from the physician although we had the tag from USAR/ USDR. It's okay"
Pros: "Really good in flight service"
Cons: "Had to change gates multiple times before boarding"
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "Crew were are polite and had warm hospitality."
Pros: "First time flying with Alaska, and I am very pleased!!"
Cons: "Could not ask for a better service!!"
Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."
Pros: "Seat was good. Crew Service also was good"
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Comfortable and relaxed cabin"
Cons: "Friendlier crew as no smile and pleasantries"
Pros: "Movie options and healthy food"
Pros: "Alaska is the friendliest airline, throughout every touchpoint we have with them."
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Cons: "Flight delayed. Delayed. Delayed. Seat changed without notice. Flight attendants were a bit rude."
Cons: "Need to turn off lights. Being under a florescent light for 4 hours sucks. Turn it off. Let me sleep."
Cons: "It is much better now"
Cons: "Could have been on time"
Cons: "The captain never turned off the seatbelt sign and the crew had the carts in the aisles for 75% of the flight so it was very difficult to go to the bathroom"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Pros: "The boarding was very smooth"
Cons: "The crew didn’t look happy The coffee was cold didn’t have enough creamer and water!! The flight attendant looked really mad serving it"
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Pros: "Love that they have free movie choices and free earphones. Also, loved the menu for drinks and food!"
Pros: "Friendly employees, smooth flight and great landing. Great price, fair baggage fees and also was allowed a free carry on. In flight snacks and entertainment options were nice too. This was my first time on your airlines and I will for sure be flying with you again in the future."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Cons: "Flight was delayed"
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "Crew was great, dealt with angry customers on delays well"
Cons: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "All good with Alaska and Virgin America"
Pros: "Like having movies to watch."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Cons: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Pros: "Very professional staff yet personable, helpful with questions r/t the flight. Great flight and great landing! I love that you do not have to pay for every single thing and that the weight limit on luggage is still at 50 lbs! Definitely will use this airline again!"
Pros: "The crew was friendly."
Cons: "I was not allowed to use the restroom when we still had 20 minutes or so to land. As they were collecting final garbage, the restrooms were locked and I was not allowed to use them. I can understand cutting off the use of them once the flight crew is seated but they were still walking around and I really had to go. I don't recall a warning for this. If there was an announcement it was not audible over the hum of the engine. I'm very dissatisfied about that final part of my experience."
Pros: "There was a huge delay due to weather. The plane didn't take off until almost 2am, however the crew kept everyone up to date and did everything they could. Upon arrival I had an apology email from Alaska with a discount, this amazed me as usually airlines don't offer you anything when the delay isn't "mechanical", and even then you usually have to complain. I felt this made Alaska's customer service memorable as they went above and beyond."
Cons: "The seats were small and cramped."
Pros: "The two flight attendants in the aft cabin were an absolute delight.They made the flight a great experience."
Cons: "The captain announced we would arrive early in Seattle and we were in fact late."
Cons: "no complains"
Pros: "great everything!"
Cons: "Small plane, feels cramped"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "Aircraft was too warm. Needed more air!"
Cons: "No sandwiches for sale just snack boxes"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "compared with other airlines they were just OK"
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Quick boarding"
Cons: "More water offered by crew"
Pros: "On time, smooth take off and landing."
Cons: "Crew could be on time for work so the flights aren’t delayed"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "The Delta crew was great."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Cons: "Flight was delayed, for unkown reasons."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Amazing crew and clean cabin."
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Pros: "Nice employees and service"
Cons: "Seat room"
Cons: "The plane was hot"
Pros: "Staff, service, options"
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Cons: "Didnt fly from San Francisco to Atlanta"
Cons: "Attendant probably trying to be funny"
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Too tight and seats not comfortable."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "The new Delta planes have great leg room for tall people even in coach."
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Price of food"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "Staff was friendly but Stern with customers that needed it"
Cons: "Apparently, using a third party source lost me the ability to choose my seat on both flights. The only book ahead options are ones I need to pay extra money for which feels like a scam. I won't be able to get a seat ahead of time on the way home either which will be an even longer flight (6+ hours) and will likely be stuck in a middle seat yet again. If this is the case with booking through third party sites, I won't do this again."
Pros: "Prompt departure and arrival. Efficient inflight crew. Simple inflight entertainment on personal devices."
Cons: "Snacks. Please serve basic snacks sun country"
Cons: "Hand carry shouldn't be charged as other flights."
Pros: "Easy baggage check"
Cons: "San Fran fuel delivery system"
Pros: "Crew did a great job"
Cons: "Delayed flight with no announcement about a gate change."
Pros: "Price. Seats are tight but they've reduced the thickness so I can fit my 6'0" in just fine."
Cons: "Be aware - mobile boarding passes only available to customers purchasing reserved seats. In addition, as of this writing, known issue with TSA pre-check not always printing on mobile boarding passes. Also fly out of intl terminal at SFO for domestic."
Cons: "Flight took off an hour late, no video monitors on seats for 6 hour flight, all 3 of our bags did not arrive. Sun country unresponsive to trying to locate our bags. I will never fly with them again."
Pros: "We boarded and took off on time. The staff was friendly."
Pros: "I made it to Portland safely."
Cons: "Tried to call airline directly for customer service, but received a busy tone. Tried to call again and received an automated message saying to high call volume to call back later. Also went online to look for an email, but couldn’t find one so I sent a message to Sun Country twitter account, but no one responded. Worst customer service ever."
Pros: "Crew was pleasant and very nice!"
Cons: "2 hour delay then 15th in line to take off and at the landing gate the bridge driver was 10 minutes late."
Pros: "The plane is a decent size, first plane had decent sized seats and headrests that were adjustable, second plane had smaller seats and no headrest, crew was friendly and like that it was a direct flight. Over all a decent flight."
Cons: "My duffle bag was damaged, when I arrived to Minneapolis one of the handles had been ripped off"
Cons: "Grumpy female agent at boarding gate"
Pros: "Best landing in my 20 years of flying."
Cons: "The plane crew were great but the check-in crew were not professional. The plane was late and they didn't provide an ETA...on both flights. When the plane was delayed going out of SFO, they didn't say anything until 30 mins after we were supposed to fly out. As passengers, I know we are not in charge of when the plane will arrive and when we can board...that's obvious. BUT the check-in crew should have that information and should be able to communicate (approximate) wait times to us. That's all... :)"
Cons: "Uncomfortable seats No WiFi No charging ports"
Pros: "Love sun country -crew is friendly, plane is comfortable"
Cons: "We were over 2hr delayed... arriving at destination at 2am making a major inconvenience for family picking up at airport and wedding the following morning"
Cons: "The terrible crew every sun country flight has"
Pros: "Staff, easy boarding."
Cons: "Uncomfortable seats"
Cons: "The 8hr layover, no entertainment"
Pros: "Easy boarding!"
Cons: "No Wi-Fi or charging opportunities on the plane."
Pros: "We had mobility issues and got great help♡"
Pros: "The employees were so attentive & caring. Very accommodating. Was pleasantly surprised."
Cons: "unable to check in online as we bought the ticket thru Kayak. and it didn't flow to Sun Country. Needed to call Sun Country, put on hold for 45 min to discuss with agent. It was not visible that we even had a reservation ntil speaking with an agent. SC website didn't show that we had a reservation. The agent found the reservation. It was a total pain and nuisance to phone in on both legs of the trip..... Make the outside vendors talk to your system."
Pros: "Pilot was informative"
Cons: "The flight attendant answered a light with "what's up?" Not very professional...."
Pros: "Boarding was smooth and fast. The pilot informed us from time to time where the plane was and how far each spot was from the destination."
Cons: "Two of the three crew members on board ignored me and a passenger next to me when serving water/beverage. We had to call to get it!"
Pros: "This was my first time flying with Sun Country and from now on I will try to always fly Sun Country. The most helpful and polite staff I have ever encountered period."
Cons: "The flight was an hour-and-a-half delayed, which meant a 12:30 a.m. arrival into Minneapolis, the seats are uncomfortable (even the $25-extra exit row seat I paid for), and they don't even serve peanuts or any kind of minimal snack, not even when they're an hour and a half late!"
Cons: "Changed our seat assignments w/o notifying us. Brought it to their attention and the desk clerk changed them for us; however , when they reassigned seats,once again screwed up. Seats she said were available weren't. My wife is tall,has long legs and needs the extra leg room , particularly on a trip of several houers."
Pros: "I enjoyed te staff. Very warm and welcoming."
Cons: "I didn't like how cold it was."
Pros: "Overall the customer service, the flight, and everything else are excellence. Will definitely be regular customer. Thank you for providing your service for the people."
Pros: "The flight crew was very attentive, polite and helpful. The flight reached it's destination earlier than was mentioned which was very nice!"
Cons: "Seats are too small and too close to one another it makes you feel pretty crowded while onboard."
Pros: "Would be nice to have wifi and free movie."
Cons: "No wifi/app w/ free movies"
Pros: "I like that they are a no-frills airline that doesn't charge for a carry-on or seat assignment like some other comparable airlines."
Pros: "Liked the efficiency."
Cons: "Plane could have been a tad more comfortable."
Pros: "Love the bigger more comfortable seat with the extra leg room"
Cons: "Other than salad (a very good salad) the bbq dinner was horrible. The beef was dry, tough and tasteless! The green beans mushy and overcooked. I asked the attendant for the cheeseburger instead, 10 minutes later she hands me a very hot burger that's still in the bag, no plate, tray or napkins. Sun Country promotes the burger as having Lions Tap seasoning. For the Lions Tap people- you're not doing your business any favors being associated with one of the worst microwave burgers on the planet!! I would be willing to bet the youngest flight attendant on the crew was in her early 60s, not that I have a problem with a senior crew but they were less than eager to please and they seem to have this take it or leave it attitude. I guess when I'm looking at the retirement finish line I'll probably be coasting too. Problem is it makes for a poor customer experience, in this case mine"
Pros: "I was able to reserve a seat few days before flying."
Cons: "i called Sun country on phone and was on hold for over one hour."
Pros: "direct flight from San Fran saved time."
Cons: "everything was fine."
Pros: "SFO to Minneapolis was a good experience"
Cons: "Snack was not provided Requested for a blanket as I forgot my jacket, was told that I could buy one if I needed it Boarding from Minneapolis was a bit messy as they boarded middle rows last and when I got in there was a scramble to find a spot for my cabin luggage as the cabin above my seat was already full. Not a big deal - created a little bit of delay when getting off the plane. Had to wait for 10 minutes to get to my cabin luggage which was all the way at the back."
Pros: "Nice to get a drink especially coke products."
Cons: "A little snack would be nice like some peanuts or pretzels. I can't believe that can be much of an expense."
Pros: "-Space to spread out due to limited passengers."
Pros: "We left and arrived on time"
Cons: "It was cold, would have been nice to have a blanket or know that one is not provided. Next time I know to have a sweater with me. Not a big deal."
Pros: "fast and good services"
Pros: "They were on time and that's about all I can say for the positives."
Cons: "No seat assignment available and had to pay 30$ extra to ensure seats were together with no info or help from kayak. Carry ons were checked in despite plenty of overhead space. Charges for even first check in bag. Will avoid sun country from now on."
Pros: "There was a male flight attendant (not sure of his name) that was wonderful. He was funny and personable"
Cons: "My boyfriend and I purchased our seats separately and we asked if there was a way that we could be seated together. The man that was checking in our bags said no and that the plane was full. We were fine with it, but after awhile he said that he found a couple seats together in the emergency exit aisle. It was great! We got on the plane and there were tons of extra seats, the plane was not full and I believe that he was too lazy to look for seats together upon our first request."
Cons: "Landing is terrible"
Pros: "The ticket agent was efficient and welcoming. The pilot spend time personally in the cabin to welcome and inform us of the flight time. It was a quiet and uneventful, restful flight."
Pros: "Flight attendants friendly, seats comfortable."
Cons: "I don't like that they only offer one hot food - a hamburger. A wrap and or sandwich offering (healthier choice) would be better. Other airlines offer more."
Pros: "Everything was great. no complaints!"
Pros: "Check-in was easy and quick. I had great seats (plenty of leg room), flight left on time and landed a bit early which was great."
Pros: "The staff was kind and accommodating."
Cons: "My seat's headrest was broken and kept rocking forward into my head the entire flight. My seat also did not recline as far as my seat mate's. For first class, this was the least comfortable flight and almost would have taken a coach class just for more comfort. Disappointed!"
Cons: "Crew member opened champagne bottle as passengers were getting on the flight and it spilled on the person in front of me and on myself and I had to ask for napkins from him instead of him apologizing and giving them to me himself. No free food, not even chips or anything. No TVs. I was on a 5 hour flight with no in-flight entertainment."
Cons: "We could have had our non-stop flight that we booked"
Pros: "We arrived early. :)"
Pros: "Very nice crew"
Cons: "boarding delay due to bumping my seat twice"
Cons: "Better communication regarding flight delays and missed connecting flights"
Pros: "Crew was fine. Comfort zero."
Cons: "I had to get out of the seat in order to reposition myself"
Cons: "seats incredibly tight and the "recline" function didn't work on my seat"
Cons: "I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean"
Cons: "A/c was broken and got nautious from the heat."
Cons: "I missed my connection because we left 2 hrs late from SFO due to an engine maintainance problem. Then had to fly to DCA instead of Richmond."
Cons: "Seats are very crowded."
Pros: "Crew was great and took care of my carry-on as all the space near my seat was full, so she brought it back to the front and stowed it for me."
Cons: "Seats were small, as typically horrible on flights these days. In-flight movies are normally free over a 5 hour flight, but that didnt seem to be the case, not a bad thing as overnight everyone slept, however my screen was unable to shut off so we had to cover it with a blanket to block the light."
Pros: "The entertainment really helped pass the time"
Cons: "Not having milk to drink"
Cons: "Older plane, no entertainment, seats not comfortable."
Cons: "Flight left 6 hours late with only vague explanations. Simply, "we had to get our equipment in the right places." Attempts to standby on 3 other flights were fruitless and UA airport staff gave no direction or recommendations other than "were sorry.""
Pros: "This United flight left on time and arrived to my destination early, which was nice, unlike my last flight."
Cons: "Wi-Fi and “private screen” entertainment through my own devices did not work. Second time it has not worked at all on a United flight. Food was average (meaning bare-bones for complimentary)."
Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Pros: "Speedy boarding process no hassle and wait"
Pros: "On time , and good service"
Pros: "To be honest both flights were below average and the average flight isn't great to begin with. United found a way to really push the boundaries of that floor"
Cons: "Could not check in online. Had to get boarding pass at kiosk. No opportunity to upgrade if purchasing basic economy. Staff not helpful. Restricted to a purse size bag? Really? I just love that united gives you one last chance to gouge you by telling you that you CAN check in online only if you pay for check in. I know delta started this whole basic economy deal but united really set a new low on their version."
Cons: "Significant delay"
Cons: "Unconfortable seats"
Cons: "items missing from an outer pocket of my checked suitcase which was absolutely closed when it was given to baggage originally. Airport absolutely useless when I explained the problem."
Pros: "Flight left on time and landed on time. Staff was nice and all went seamlessly."
Cons: "Wi-Fi and United app doesn't work"
Pros: "The staff and organization."
Cons: "Too hot on plane"
Pros: "Efficient and friendly"
Cons: "No complaints"
Cons: "This was a upgraded spirit flight! I was so disappointed!"
Cons: "Food, chairs, entertainment"
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Cons: "Your staff needs to be much more strict with carry-ons. So many people getting on with more than 2 items (1 item and one personal item). It is kind of ridiculous. If a small suitcase does not fit in the overhead bin without taking all the space, people should be forced to check it. Please adhere to your own policies. Not fair to people that don't board first at all."
Cons: "I received this survey as I am waiting in line to find my lost bag. Customer service is moving very slowly."
Pros: "The staff is really polite."
Cons: "Mechanical issues caused 2hr delay and therefore missed connection. Notified @ 10AM as we were walking out the door to waiting über. Tried stand-by on earlier flights that would have made the connection, unsuccessfully. Reassigned to red-eye flight leaving 10PM. Stayed 10 hrs at airport - ended up getting hotel room for the day. Zero compensation from United for meals / hotel."
Pros: "On time"
Cons: "Couldn't pre pick my seat. Was assigned middle seat in row of 5. Very cramped for a 4 hour flight. Especially when person in front fully leans his seat back as I'm trying to type on laptop."
Cons: "This had to be the most uncomfortable seating we have seen in awhile. We felt like the seat in front of us was about 6 inches from our face. Considering it was a red-eye flight, it would have been nice to be able to sleep. No way was that possible. We also were given a drink, and no one came back to pick up our drinks until close to the end of the flight."
Pros: "Crew clearly understood that people were frustrated with the delay and did their best to speed up boarding process. Flight arrived earlier than expected and crew helped with difficult transfers"
Cons: "Late night flight got delayed even later, very frustrating"
Cons: "I had no issues with my flights but my bag was damaged to the point I can no longer use it. They asked for volunteers to check their carry on due to a full flight (not my problem) so I did the nice thing and checked my small hard-case carry on never thinking it could get damaged that badly. It was only 2-3 years old and not only did the wheel come off but it cracked a portion of the hard case which came off as well. To make it worse when I called to ask what I should do to get compensation they told me the wrong thing and would only let me talk to people in call centers who wouldn't really answer my questions."
Pros: "Convenient time, great price"
Cons: "A bit crowded"
Cons: "crying babies and no food"
Pros: "Entertainment available; happy that it was free; blanket and pillow"
Cons: "The seats are uncomfortable to sleep in so I didn't sleep at all from San Francisco to Bradley; wished my seat had somewhere to plug my phone"
Cons: "I was on a super late flight to Chicago and for some reason was placed in Boarding Group 5 (I have a United cc, so I thought that came with the perks). I got over that part. But then they made me check my roller-board claiming they were full up. When I boarded, there was PLENTY of overhead bin space. So I had to go to baggage claim after midnight for no reason. Bummer."
Cons: "Somehow I ended up with a middle seat all three flights I took. I would have upgraded if offered. Plane wasn't all that comfortable. All and all, you guys got me where I needed to go, so I can't really complain. Thank you"
Pros: "My father got into the hospital so I called United to try to reschedule the flight I already had. The woman on the phone rescheduled my flight right away without charging me for any flight change fees and told me several times that she wished my father to get well. I was truly impressed and I'm very grateful! Thank tou for a wonderful service and getting me to my family so quickly!"
Cons: "My itinerary had to completely change."
Pros: "had a 4 hour delay due to plane issue. staff was helpful though, kept passengers up to date, and allowed us to deboard when the wait was 2.5hrs+ and go back to the gate for snacks."
Cons: "We got on board, waited 20 minutes. Capt said it was a bad reverser, and we were waiting on paperwork for 15 minutes. Long story short, they make us leave the plane after 2.5 hours. Then we wait in the airport for another 2.5 hours. I missed my connection and spent 10 hours in Chicago."
Cons: "My seat was changed 12 rows back from what I originally booked and I was put in a middle seat. I sat on the phone for over one hour with customer service and again at SFO with representatives of United who could have cared less. We all have choices and United will not be one of mine anymore."
Pros: "crew was professional"
Cons: "unusual but plane was too cold"