my flight was pretty good specially food
Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Pros: "Easy to check in, outstanding crew!"
Cons: "Old, old, old plane! :("
Pros: "Everything else"
Cons: "The crew didn’t have me the right food"
Pros: "Not really Seat cushion hard ."
Cons: "Boarding disorganised..little management of the process"
Pros: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Pros: "Food, and space"
Pros: "A good time to board"
Cons: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "We got upgraded to business class--best experience of my life!!!"
Cons: "No one single thing was wrong"
Pros: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Cons: "Organisation was shocking, staff were rude and unwilling to help."
Pros: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Pros: "Food, entertainment and timely flights"
Cons: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
Cons: "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"
Pros: "Overall a pleasant and comfortable flight."
Pros: "The food was decent."
Cons: "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
Pros: "It felt comfortable."
Pros: "Nice food. Fast boarding. Liked the small bag with travel products."
Cons: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
Pros: "great lie flat bed, was too tired to take advantage of the service"
Pros: "Comfortable seats, comfortable flight and excellent service."
Pros: "Flight was comfortable, plenty of legroom, good entertainment options and food was okay"
Cons: "All flights were consistently delayed"
Pros: "The in-flight entertainment is very good."
Cons: "For in-flight service call to flight attendant, it took 30 mins for response, and in the meantime two attendants walked by and waved me off. The next time I asked an attendant for water, he said sure he would get it, but he never showed up. Their water & juice service is not adequate for long-haul flights. Dubai has poor air quality, which might be bothersome for a long layover."
Pros: "Impecable! Not too many announcements! Absolutely gorgeous plane, great crew, good bathrooms, comfy seats, more room, the plane is so huge you don't feel a take off or landing. Easy pleasant check in process. Thank you!"
Cons: "The food, well I rarely eat on a plane, but some times its a bit better than the others. Vegan options could be good option as i don usually trust meat or fish on a plane! The touch screen doesn't feel the "touch" lots of times"
Pros: "Everything was excellent. Emirates is a quality airway."
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "Crew and food are great."
Cons: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Pros: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
Cons: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
Pros: "Before we can reserve Child food while selecting the seats now no more, can this option be available again."
Pros: "I was pleasantly surprised how great our travel with Emirates was. We usually fly in business class when traveling to Europe, but this time we were pleasantly surprise that the economy on our flight was as good as business on most American airlines. We are looking forward to another flight with Emirates!"
Cons: "Everything was great, I can't think of one thing that disappointed me."
Pros: "Everything was great. They have it together."
Pros: "everything was very good we had such a great time"
Cons: "nothing really"
Pros: "Entertainment great."
Cons: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Pros: "Service, Flight, food"
Cons: "I missing my flight than they dosnt give me another flight. They told me we can't do nothing you must buy new one it was 990$ usually if I miss my flight I have just to buy a little more for next trip"
Pros: "Very professional and very curtious thank you Emirates."
Pros: "Great service, wonderful / super attentive crew"
Cons: "Needed an extra blanket as it was very cold & they had run out of blankets (not a big deal, just a small comfort). Had a few minor issues with movies loading, but also not a big deal."
Cons: "Dear, Team Emirates Airlines Good afternoon, I would like to share my horrible Customer Experience that happened to me in my whole life experiences with airline services. On Sunday March the 13th my wife Dyma Gharaibeh and my daughter Retal Aly were travelling to Jordan on ur airways for the 1st time from 15 year's to try such service and to face this experience. I've been always dealing with Lufthansa airlines throughout my entire life and heard that emirates airlines serves passengers good service and hospitality so i said to myself why not trying them to my wife and daughter this time and see there service and what they can offer. But as shown to me 1st and last time to even mention on my mind to travel on this kind of terifying service ever. They had a delay in the dubai airport for an hour they changed flights so that they won't be late, but by the time they changed the flights so quickly to go to the other plan to go to Jordan the luggage of my wife and daughter were on the other plan that came from Dallas, Texas. The horrible mistake that was made is that luggages EK 021286 & EK 021287 & EK 021288 & EK 021289 was still in the plan that was coming from dallas and no one even checked that my wife Dyma Gharaibeh and Retal Aly was the only two passengers on the flight that were going to Jordan. Which i call in very loud voice unprofessional by all means for a huge airways like Emirates that represents the whole UAE. They arrived to Jordan with no bags at all and they stayedfor whole two days with out clothes plus the stress they were in for having that offal feeling that they lost there bags . The big huge complain from me today is that my wifes brother wedding was yesterday the day they received the bags at night which they received the bags after the wedding was over. .. They missed the wedding dress in the bag for both of them tell me the feeling of you as a huge company that should be aware of every single problem that could happen to the customers that deals with you. You made that day from being an amazing day full of fun and joy for them to get dressed and going to the wedding of her brother and be like everyone in the wedding to not going to the wedding because they didn't have enough time in a day to get another dresses for both of them. This nightmare was not taken into consideration the office in Jordan didn't answer at all for several times i tried to reach them and couldn't because of there lake of professionalism. Even after the bags arrived no body even sent an email or tried to check on the case or even if we r satisfied or not. Very very very poor service. Hell of a NIGHTMARE..... Seriously one word shame on you as a huge big company like you to have us have this disgusting experience with you guys Seriously, there is not enough words to express the anger i have inside of me from Emirates Airlines and showed share this disgusting customer experience everywhere. . I think this will be my last time in my entire life"
Pros: "The airplanes are confortable and the crew and service very good. For a 3 hour flight that even provided a full meal. Other airlines would have only give you peanuts"
the aircraft was very old and noisy
For the good name of Latam,next time don’t make any change into the itenerary of yours next clients,becouse my wife 87 years old, was devastated with the change, that you did with us in the flight 4090 of august 27 to august 28/2022. We wish in the future you , as Latam, you are going to cut those type of change you did for us. Thank you. Antonio & Francisca Rodas from Alberta, Canada.
An old plane, with entertainment wifi failures, cold sandwich.
The flight crew was nice,
I would recommend Lan Chile to all people flying to South America. Definitely a great experience.
Need certificate yellow fevor we dont know this,boarding impossible
Alaska Airlines was well run. They were also helpful and were positive even though flights had been cancelled. My flight was on time👍
Pros: "The crew was great"
Cons: "They should be on time but we left 30 minutes later."
Cons: "Serve some type of beverage with out charging a lot"
Pros: "Free flight change."
Cons: "Meal selection was average."
Cons: "The flight was delayed 7 hours"
Pros: "The plane was new."
Cons: "Smallest seats and shortest leg room I’ve experienced in a long time! They even charge for a cup of coffee, and anything else, other than water! I didn’t try to use the bathroom, but they probably charge for that, too!"
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Cons: "The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance."
Pros: "Nothing. It was a short flight with nothing special to mention."
Cons: "The flight actually leaving on time and not half an hour late."
Pros: "Quick comfortable trip."
Cons: "Some food or drinks"
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Pros: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Cons: "It's a short flight, only water offered on board."
Pros: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Cons: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"
Cons: "My luggage was delayed on the previous leg of trip, so I didn't have it on arrival in Cusco. Also, after booking I was unable to modify the reservation to add 1 checked bag, so I had to pay a large fee at the airport."
Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "Comfortable and friendly crew"
Cons: "Lower price."
Pros: "Food was pretty good"
Cons: "The seats are so freaking small and packed together!!!"
Pros: "They're very professional I would recommend to everyone"
Cons: "Free soft drinks it was $10 brasilian money"
Pros: "Crew was polite and efficient. Ground staff helpful in rescheduling flights"
Cons: "One of the flights out of three should have been on time. None were. One was cancelled. Two were delayed."
Pros: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Pros: "On board entertainment"
Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "Smooth flight good staff"
Cons: "Very cramped seating"
Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Pros: "Rescheduled on to a different airline."
Cons: "Latam didnt care leaving us stranded in the island and they didnt try to help us to come back soon. Awful customer service."
Pros: "Smooth flight, on time"
Pros: "The customer service"
Cons: "Delays on boarding which resulted in 1hr delay at arrival"
Pros: "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Cons: "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."
Pros: "Courteous flight attendants"
Cons: "Since the flights were booked on Kayak, we were not allowed to select our seats ahead of time. And even though there were two people on the ticket, we ended up in the last row of the plane not seated together."
Pros: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Cons: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Pros: "Good crew, good service and nice food. Great selection of movies"
Pros: "I was able to move my seat to a middle seat and got to watch."
My seat was upgraded without extra cost. The crew were amazing and attentive! Smooth flight.
All good in Rio, some confusion at Houston on-boarding could be smoother.
Pros: "Gate attendant clearly explained how to handle bags And passed out tags needed. Flight attendant very professional and friendly."
Cons: "Nothing. A nice short flight"
Pros: "The attendant at the desk was very accommodating towards my needs."
Cons: "On time departure. A comfortable seat."
Cons: "Aircon too cool"
Pros: "Entertainment options were very good."
Cons: "Basic economy rules are really poor especially for passengers that travel for business every day. On the one hand, the airline tells us we are very important to them by assigning us with special gold privileges and on the other tells us we are not important to them. It is confusing at best."
Pros: "We landed 45 minutes early!"
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Pros: "The captain managed to get us almost with no turbulence through bumpy weather. The seats are as narrow as the standard, but the pitch is fine."
Cons: "If you want to watch anything on the screens, you have to pay Direct TV for it."
Pros: "Flight mechanics (checkin, luggage, boarding), in cabin service were allfine."
Cons: "Airplane was super cold. No extra blankets. Passengers freezing. Impossible to sleep."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Cons: "Wi-Fi did t work for most of the flight."
Cons: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."
Pros: "Food was great."
Cons: "The WiFi was horrible. The provided movies to watch would constantly buffer."
Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Pros: "I enjoyed the assistance, the food and the movies"
Cons: "I liked every single bit of my experience."
Cons: "We star boarding 20 min late, after that the airplane was totally full i was separated from my family"
Pros: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Cons: "The tightness of the seats."
Pros: "They didn't kick anyone off."
Cons: "Flight delayed 1 1/2 hours for mechanical issues. On top of that, entertainment system not working."
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Pros: "Got to Denver"
Cons: "Gate change an hour before original takeoff. Time was at opposite end of airport"
Cons: "Late, missed my connection, have to fly out in the morning. Have 3 hrs to sleep & be back at the airport."
Pros: "Smooth flight and on time"
Pros: "Nice staff"
Pros: "The crew was polite and accommodating."
Cons: "After zone 2, no passengers were allowed to carry on the allotted amount of luggage. Boarding took a long time, passengers were rude, and the gat agents didnt notify anyone of the flight status until 30 minutes before boarding time. This changed three times."
Cons: "NOT ON TIME EVER THIS FLIGHT IS ALWAYS DELAYED HATE TAKING IT ONLY DO AS A LAST RESORT"
Pros: "Initially, the price"
Cons: "Had to change outbound flight which Lufthansa said I could not do through them and instead had to do via the travel agency. The agency contradicted that, saying that the airline could have done it. The agency took 24 hours to change my flight after me calling them every 2 hours. Ultimately I was rebooted for 2 days later with various bits of inconsistent info along the way. What a circus that was. Worst part was the departure time of the return flight. Lufthansa and United (codeshared) showed 10am as the time on some screens but 11am on another. I still never understood the actual schedule."
Pros: "Short lines, rapid boarding, on time, & courteous agents!!!"
Cons: "Delayed at arrival gate - Luggage did not make transfer to next flight"
Pros: "There was plenty of room because the flight was less than half full. There was a very friendly and helpful female flight attendant with an Asian ethnic background."
Cons: "It was impossible to check in online because I have a U.S. Green Card. Something should be done to fix this. It shouldn't be too difficult. There was a gray-haired male flight attendant who was extremely negative and unfriendly. Perhaps (I hope) he was really a security guard. But if he is going to serve people, he has to understand the concept of service."
Pros: "Boarding was prompt"
Pros: "The leg room and away sz and low cost of the upgrade"
Cons: "The economy seats are horrible and it was rather hot on the flight"
Pros: "No flight delays!"
Cons: "A 1 hour delay in Brussels, combined with the complexity that is Dulles resulted our missing our connecting flight. The United employee who rebooked us for the late-night flight five hours later put my wife and me on separate rows, requiring a second wait in the lengthening lines to sort out. Avoid Dulles. Avoid United."
Pros: "That we made the flight. Because of late arrival due to numerous delays on flight from london, we had to run to gate to make flight. Staff at airport were very accommodating and helpful."
Cons: "Staff on flight just seemed to be interested in completing jobs. No real interaction With passengers"
Pros: "Cabin crew were fantastic"
Cons: "Should have a better food than a very small bag of snacks. Should have some movies or series free to watch. United international planes are better for that"
Cons: "Had to reschedule my flight due to delay. The non English speaking ua agent put me on stand by at another airport without me knowing it"
Pros: "How the flight attendance was pleasant"
Cons: "Everything was great"
Pros: "There really wasn't anything good about this flight!"
Cons: "We were delayed about 4 hours leaving, first delayed, then cancelled, then reinstated with a stop in Chicago so switch crew. The plane's AC didn't work on the ground so it was hot while we sat there. Arrived in SFO about 8-9 hours late, missed all connecting flights home and then they wanted us to spend the night. It was less than a 2 hour drive home so I ended up renting a car and doing that!"
Cons: "Flight never left after waiting hours..cancelled flight in the middle of the night"
Pros: "The crew communicated well to the passengers."
Cons: "I didn't get to Chicago until close to midnight, the flight to MSP was cancelled, and I missed my meeting the next morning. I understand you can't control the weather, but that didn't change the outcome for me."
Pros: "Flight price."
Cons: "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."