Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Wellington
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Scores according to KAYAK customer reviews
Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."
Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"
Cons: "It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome"
Pros: "Only a 25 minute flight"
Pros: "The seat is very comfortable And the crew is very nice and helpful"
Cons: "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."
Pros: "Good quick flight"
Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."
Pros: "Amazing crew"
Pros: "Ground staff were particularly helpful"
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "Everyone was very nice, food was good, movie choice was great"
Cons: "Would have liked a more comfortable seat. Couldn’t sleep well"
Cons: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Pros: "The service was excellent. The food was wonderful and the cabin very comfortable."
Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."
Pros: "Clean modern plane, on-time, nice Regional lounge"
Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."
Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."
Pros: "Skycouch a MUST for long haul flights."
Pros: "Friendly team on board"
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."
Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"
Pros: "Friendly prompt service!"
Pros: "Top quality flight"
Cons: "The black boxes next to your feet are oddly placed and limit leg room."
Pros: "The crew, food, entertainment made the flight comfortable"
Cons: "I felt I was gouged on my 2nd bag fee with an outrageous cost of $200.00 aud or $150.00US. It only weighed 20lbs. as well."
Pros: "Awesome customer service, I was impressed."
Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."
Pros: "Left on time. And I got 2 snacks."
Pros: "The seat and leg space, blankets and pillows. Good dinner and breakfast and great sleep between"
Cons: "Engine noise at times drowned out the sound system"
Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"
Pros: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Cons: "Captain's sense of humor."
Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"
Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."
Pros: "Free cookie!"
Pros: "Friendly staff Smooth boarding process Great entertainment system"
Cons: "temperature regulation on the plane was quite poor. Parts of the cabin were very warm and others were very cold and flight attendants had difficulty regulating the temperature. food was also quite bland."
Pros: "They put me on a flight to Auckland and then a flight to Wellington"
Cons: "Well I didn't even get on this flight because the plane haven't even left wellington when it was supposed to have been boarding in Sydney had to get two different flights"
Cons: "For some unknown reason, I can not lower my seat when I wanted to get some sleep. As the air plane took off at 11:55pm, I was really sleep. After 10 minutes of maneuver, I decided to ask a flight attendant to help me figure out what happened to my seat. I pressed the button asking for attendant and waited for 5 minutes, no response. So I pressed the button again. IT showed that I had already pressed the button. So I kept waiting. But then no one ever came for me the 9 hours until it was time for the meal before getting off. Sitting straight sleeping was a really terrible experience!"
Cons: "I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut."
Pros: "Nothing really."
Cons: "I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service."
Cons: "Entertainment screen is too small, and touch panel reaction is so late."
Pros: "The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight"
Cons: "Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Pros: "Crew was friendly and plane was clean and comfortable. Pilot kept us informed on our progress and flight was on time."
Pros: "Staff were attentive. Meals were good. I had an exit row so had good leg room"
Cons: "Dimmer light in toilet as every time someone went in we we subjected to bright toilet light."
Pros: "Economy seats were surprisingly comfortable . As usual not enough toilets!! The boarding in Jnb was the usual security schlepp but all in all no complaints and I will certainly fly this route and use this carrier again."
Cons: "Not enough toilets on board - peolequeing forever to get a chance,really tough on the parents with children."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Cons: "food wasn't good"
Pros: "staff were very friendly"
Cons: "the entertainment equipment had a glitch and not function properly"
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Cons: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Pros: "A380 fleet was the smoothest flight i've ever experienced of all airlines i've been to"
Cons: "one female crew does not smile,all grumpy"
Cons: "Flight was nearly an hour late leaving."
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Pros: "Overall experience was decent. Food, boarding and entertainment was top notch"
Cons: "Super cramped for a long haul flight. Could barely organize myself. Could barely reach down to get a book out of my bag. Thank goodness i was sitting next to my husband because we had to be totally in each others space to be comfortable;((("
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Pros: "Crew member Alex in the Economy main cabin was wonderful. He tried to memorise as many passenger names as he could as they boarded, and clearly has an amazing capacity to do so. His attitude -- that doing this is worthwhile -- is unusual and highly commendable. He immediately put people at ease. He was attentive, helpful, and very pleasant to all passengers throughout the very long journey. He was a remarkable crew member, turning a journey I had dreaded into one that was memorable."
Pros: "Although we were seated in economy and legroom would be tight, we had a truly great flight. The staff are all sweet, smiling, considerate and helpful. The snacks kept coming and the meals were delicious! We’re were treated so nicely, I hope to always travel on Qantas to visit my grandkids. My last United flight wasn’t even close to being comparable. In fact, I dreaded the thought of the long flight but Qantas has changed my view and now I have NO reservations when contemplating future visits."
Cons: "My husband is a lacto ova vegetarian. If I checked that, then he wouldn’t have been able to pre-order the delicious vegetarian bechamel lasagne. He would’ve received a meal specifically designed for him. Best way to order next time in order to get the pre-ordered dinner/lunch and then the lacto ova for the breakfast?"
Cons: "Unnecessary delays"
Pros: "The flight was perfect, good leg space in economy, food was good both breakfast and dinner, even snacks were available during the flight."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Cons: "It was just TOO COLD! I had the sniffles for four days after arriving. The reclining seat didn't have much lumbar support."
Pros: "The food is excellent. The flying attendant is friendly"
Cons: "The plane was very late"
Pros: "747-400, new seats with more legroom. Awesome selection of movies, TV & documentaries."
Cons: "Tray table would not stay up - steward gave me stickers to hold it up."
Pros: "I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly."
Cons: "I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage."
Cons: "Not enough legroom or seating area... Obviously you are downsizing, hoping that people will spend more to upgrade."
Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Cons: "I had pre-requested a seat and got moved when I arrived but I didn't notice so I couldn't ask to be reseated until I got on the plane and realized. I also found the crew to be blunt and not friendly."
Pros: "In flight entertainment had a good selection"
Cons: "Delayed and missed connecting flight. As a result had to pay for a new one. Placed in the last row of economy so I could sit with my partner. Lied to by the check in counter. Disappointed by qantas yet again!"
Cons: "They did not have vegetarian food in spite of my request."
Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
Pros: "The crew was helpful. Food was good. Really like the individual entertainment screens!"
Cons: "Sad because it was more crowded and we couldn't get by a window. On top of that, the sky cam must have been broken so we couldn't even watch from our screens. I won't travel on a Friday again. Would be nice to have a bit more leg room!"
Cons: "Boarding was terrible. No announcement when it was late."
Cons: "Flight was delayed by 5 hours. Qantas was not helpful in rebooking or any type of customer service. The food was awful and we spent an extra 24 hours of waiting/ travel time. Miserable end to a wonderful trip. Terrible!"
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "Excellent service from crew with adequate concern for hydration of passengers. Food was very good for airline fare."
Cons: "Seat was not very comfortable and I was able to get much sleep on the 14 hr flight"
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Pros: "Staff were great, comfortable seats, great movie selection. Food was so-so. The panini bread was a bit chewy/stale, and the fish was tasteless. But overall the flight was great."
Cons: "The food. See above."
Cons: "Was not the original scheduled flight."
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Pros: "New'ish plane interior"
Cons: "4 hours delayed (with no advance warning). No continental breakfast option (only hot)."
Cons: "food was probably the worst airline food that I have ever tried to eat. Wasn't even able or wanted to eat it."
Airlines flying from Pennsylvania to Wellington have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Wellington
Masks required on board, masks provided on flights from Pennsylvania to Wellington
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Wellington
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Wellington
Waiving of change fees. Search flexible flights from Pennsylvania to Wellington