Leaving from Brisbane in July 2022, we had not been asked about Covid over 3 weeks in Australia, including our Qantas flight to Australia or through customs or entry. Upon checking to leave, Qantas screened us for Civid and symptoms 4 separate times. The staff treated us poorly, including difficulty checking in, adding bags, getting the bags checked in, etc. They have changed their policy from 2 bags international to only 1 bag and the 2nd bag was $200. The flight wasn't even completely full, so I would have paid them something for a second bag, anything short of $200. There were so many details that frustrated me that I have changed my opinion about flying Qantas to "not interested." I'm certainly not willing to pay more to fly Qantas!!
Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."
Cons: "This is my 2nd International Flight and Qantas outrated the other airline 100x’s over. Thank you"
Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Pros: "Crew did their best, but that wasn't great."
Cons: "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"
Pros: "The crew member went above and beyond for the passengers, some of whom were less than friendly and polite!"
Cons: "It really had to do with parents not controlling their kids and allowing them to play spongebob on the iPad without headphones. I used the wraps and eye mask that were provided so it all ended up being a great flight in the end."
Pros: "good seat"
Cons: "rude crew and unsanitary bathroom"
Cons: "I paid extra to pick a seat so I can sit with my friends and once I boarded the plane I realized it had been changed. So I spent $60 for nothing. Why charge for seat assignment if it will change??!!"
Cons: "Best flight ever all time"
Pros: "Crew were great"
Cons: "Not enough toilets - always a queue. More leg room."
Pros: "Kind crew"
Cons: "Food is terrible."
Pros: "The service and flight as total."
Cons: "No issues."
Pros: "The food was decent"
Cons: "The entertainment system didn't work or was buggy for the entire flight and while we got an apology, we got no other compensation. Also, with 2 hours left in the flight, the flight attendants loudly woke everyone up in the plane and forcefully raised everyone's seats, even if they were asleep, so that they could serve breakfast to everyone. That was an incredibly rude awakening."
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "Staff this direction was friendly and helpful."
Cons: "You can't check in online or at the kiosk. You must adhere strictly to the carry-on baggage size and weight. The airplanes are a bit worn."
Pros: "Although we were seated in economy and legroom would be tight, we had a truly great flight. The staff are all sweet, smiling, considerate and helpful. The snacks kept coming and the meals were delicious! We’re were treated so nicely, I hope to always travel on Qantas to visit my grandkids. My last United flight wasn’t even close to being comparable. In fact, I dreaded the thought of the long flight but Qantas has changed my view and now I have NO reservations when contemplating future visits."
Cons: "My husband is a lacto ova vegetarian. If I checked that, then he wouldn’t have been able to pre-order the delicious vegetarian bechamel lasagne. He would’ve received a meal specifically designed for him. Best way to order next time in order to get the pre-ordered dinner/lunch and then the lacto ova for the breakfast?"
Cons: "Really unnecessary delays."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Great crew"
Cons: "I was seated between a couple who were both overweight and spilling into my seat leaving me with less room. If I pay for a seat I should get a whole seat."
Cons: "Service in the cabin was very bad all the staff look lost they had no idea what the wher doing like first day on the job with no training"
Pros: "the size of the aircraft and leg room in coach."
Cons: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."
Pros: "Overall experience was good.Food quality and snack was good."
Cons: "Would like to have more choice in Bollywood movies., and food."
Pros: "In flight crew"
Cons: "Disregard for chosen seats and unwillingness to reinstate them."
Pros: "Flight was delayed. Entertainment, movies wasn't that great for long haul flight. They could have included more interesting movies."
Cons: "Flight was delayed. Attention by cabin crew was ok. They can be more friendly and approachable. I didn't experience customer care."
Pros: "Crew was attentive and pleasant. Came around often to make all was ok. Seats were comfortable for a flight that long with the pillows and blankets provided."
Cons: "The fact that it took off a half hour late. This was blamed on a passsenger and their paperwork. While I can appreciate they took a little extra time that amount was in my opinion too much. With running that late along with the grounds crew taking over an hour to get the bags off the plane, we along with many others missed our connecting flight. Based on the oh well attitude of the supposed manager at American Airlines/qantas I won't be taking qantas on my next trip."
Pros: "Overall a great plane- we were on the 380 going to lax and then we switched to a really old plane. There was a delay of 3 hours from lax which was very annoying."
Cons: "The delay was horrifying. Staff were friendly enough but they really should have offered more snacks and water"
Pros: "Thank you for keeping track of our luggage throughout the massive delays and rebookings."
Cons: "Gate staff at all locations seemed stressed, under informed and overwhelmed."
Pros: "Gf food was good"
Cons: "Tight searing"
Pros: "The people I came in contact with were very helpful."
Cons: "Nothing, everything went well. Same complaint as everyone else, not enough leg room."
Cons: "Paying extra for seats. Having to contact each airline to get seats together. Size of seats"
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Pros: "Spacious, good food, attentive flight. I would fly again if I can sit closer up. Very generous and gave us a 20 dollar food and drink voucher because our flight was delayed."
Cons: "We sat on the plane for 45 min before they let us out. The flight was delayed for about 2 hrs but they let us out and gave us a voucher to spend. We sat in row 73 from Sydney to SFO and it was really hot, the AC didnt really kick in. It was uncomfortable. But it did finally got colder. It just took a long time."
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Pros: "The steward went out of his way to accommodate my dietary needs. The vegetarian meals were all given out leaving nothing for me to eat. He spent the time and effort to prepare and bring me a meal from Business Class. 2 free checked bags is also a big plus."
Cons: "Felt like a budget airline. You need to pay extra to be able to preselect your seat. The amount of leg room is atrociously small. The 15 kg. carry on weight limitation is a joke. There were too few bathrooms and one was out of commission to boot."
Pros: "Emma on board staff was friendly and professional"
Cons: "I understand planes are late in and late to leave but the QANTAS staff just get worse at communicating and unapologetic."
Pros: "They still serve free food and beverages, even on cross country flights. There were plenty of movie choices to keep us occupied."
Pros: "Staff obliging food excellent on time all good"
Cons: "All good"
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Everything. Personal service, excellent food and entertainment plus very comfortable."
Pros: "Seats comfortable and seats good and staff friendly"
Cons: "Nil entertainment if you didn't have an iPad or downloaded the entertainment app which you would expect more in business class."
Pros: "Flying business class on quantas is awesome"
Efficient friendly on time....
Cons: "Video entertainment did not work properly. Stewardess reset it but audio was totally garbled. I tried it with three different sets of earphones."
Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"
Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"
Cons: "Gate not ready on arrival."
Pros: "Premium seating was worth it! I actually had room to sleep and the service was great."
Cons: "Toronto's airport did not send our bags onto or flight, which I had to wait 8 hours for them to send it to my hotel. Plus, the boarding process was crazy. So many people waiting in front of the lines for them to be called. Luckily, an attendant was calling out for premium. He guided us"
Cons: "Not enough leg room."
Cons: "Working on flight schedule to be more precise! Delayed!"
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."
Pros: "Everything was great. On time, great room, pleasant staff!!!"
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Pros: "Quick flight - happy crew - United rocks!"
Cons: "Toronto Airport needs to get their act together. This is twice now that there were two Star Alliance flights to Denver at roughly the same time - United and Air Canada - miles apart in the terminal. Yet only the Air Canada one was on the flight board. I. Er half the flight walked to F64 and then had to run to F97. Shoddy."
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"
Pros: "Fantastic service. Much obliged for everything"
Cons: "Horribly rude. She even cursed at another passenger."
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."
Pros: "Flight was on time and short in duration"
Cons: "Seats rows were narrow with just enough leg room. Very confining and uncomfortable. Our row did not recline as we were in front of the exit row. Luckily, the person in front of me did not recline their seat back."
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "Good flight"
Cons: "2 Delays"
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Pros: "Flight was cold and they did not have blankets"
Cons: "Flight was delayed Before we boarded but then once we boarded we Sat for another hour."
Pros: "The crew on this flight were really nice and helpful."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "Plane was on time"
Cons: "No food"
Cons: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."
Pros: "Fantastic minus the fact this flight was canceled without any notification."
Cons: "I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money."
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Cons: "Didn't hold our seats! Made it with ten minutes to spare, but sold our tickets when they could of called and said three passengers are on their way over!!!! Instead made a little more money!!!!"
Pros: "Plenty of leg room in first class."
Cons: "Paid for upgrade to first class for smoother flight with more leg room. Flight attendant whose job is to server first class customers avoided me entire flight looking the other way whenever she was passing, making it impossible to ask for anything. I ended up asking different flight attendant for glass of water."
Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"
Pros: "Overall, the flight was OK. I would not write home and brag to my friends about it ..."
Cons: "There is good business between Toronto and Halifax; why must you use the smallest aircraft you can find? Use a larger aircraft and fly it fewer times per day."
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."
Pros: "This was a nonstop flight with Air Canada, in cooperation with United Airlines"
Cons: "A small plane, crowded and full, for a non stop, international flight. Obviously, United prefers to use the larger, more comfortable planes for flights through their hub in Chicago- which is always a hot mess!"
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""