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because of delays of earlier flights, we did not fly BA to Reykjavik. We booked an alternate flight through Businessclass.

I understand and don't want food on a short trip, but tea and coffe (at least 1 cup) should be free. Nevertheless there was water available and the crew was nice.

The boarding process was quite loud and chaotic. The flight attendants kept barking over the PA system about people needing to only stow large items in the overhead bins. During the one and only service, I was hit by the service cart. At the same time, a passenger was returning from the bathroom and the crew definitely saw him but stopped a few seats short of allowing him to sit down before starting service and made him wait a good 10 minutes before passing his seat and allowing him to sit down, after which he had to ask for his snack and beverage or he would have been passed over. Neither flight attendant thanked passengers as they left; in fact, I did not see them again once the plane door was opened.

Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.

Flight OK but they only loaded half of the checked bags on. This they only told us on arrival

On my way from Chicago to London, I was seated next to a quite heavy passenger. I could barely move. BA should have ensured that overweight customers are placed in comfortable seats and not to penalize also other passengers because BA is not willing to accommodate these passengers and their needs. No respect at all.

Self check in Kiosk did not recognize that I had prepaid for my luggage. This caused a 40 minute delay even though I had my British Airways email receipt for the prepaid luggage.

Offered vegetable curry when it was actually tofu which I don’t care for.

Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.

The "new" configuration Club class provides a fantastic experience - a private pod, with great design and plenty of room to spread out. In addition, the cabin service was beyond excellent, and the food was great. Thank you for this sector, BA - it was worth every penny.