Excellent service. I pre-ordered gluten intolerant meal and they handle it with care. They served me my meal before other people's to avoid crossed contamination. Thank you 🙏
toilets could be cleaned more frequently, everything else was pretty good.
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class
Wish the seat don’t have restrictions, can’t fully insert backpack all the way inside.
Wish the underseat compartment don’t have a restriction, can fit a personal item such as backpack fully like most Boeing
We were not given option for meals since they ran out of the other option but good thing the remaining options tasted great.
Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them
Everything was great keep up the good work 😁, can't ask for more.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
Patrick and the whole crew were amazing! Hope to have this team for all my European trips.
The service and flight was great. Luggage came out very quickly!
Bought a seat in a flight that got changed out so ended up paying for a seat I would have had if I hadn't paid.
I was not expecting to deplane on the tarmac. A shuttle took us to the airport. All communications were in English and German. Staff was very nice.
I paid extra for more comfort, didn't get any better than any other seat, tv didn't work on both seats, it'd
I ended up in Lufthansa to Zagreb because of our delay
The crew was the best I’ve ever encountered. Business class was spacious, immaculate, and very modern.
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
I was very happy with everything, thank you for the smooth flight ✈️
Crew was not happy. Very uncomfortable seats. When person leans back in front of you the screen is too close to me. Food was awful.
The transit at Heathrow was an absolute and total nightmare. Absolutely gut wrenchingly horrible and scary. Embarrassing that their National air carrier cannot figure a half decent experience for passengers to transit via London. Shameful.
Big queues on arrival at airport despite having already checked in and only needed to drop bags off. Flight delayed which impacted on connecting flight.
The crew was very nice and pleasant. We were very reluctant to book our flight with British Airlines because we had bad experience with their flight attendants on the previous trips, they were rude and not helpful.
I had great difficulty in switching flights. The airline said it was up to Kayak and Kayak said it was up to the airline! Incredibly frustrating!!!
The space is tight. Either you sit straight up the whole time, but the minute you relax, your knees hit the back of the seat in front of you. My seat would not recline so I was quite uncomfortable. Didn’t use my tray table bc it was stained and sticky and nasty. I was also seating in one of the last rows and one crew member and people going to the bathroom kept hitting my elbow resting on the armrest.
My experience with British Airways is excellent, thanks for all 🫶🏻✈️
Every flight was delayed. They lost our luggage for days.
More Indian vegetarian food options would have been better Availability of seat selection free of charge 72 hours before departure would be great
The onboard service was fantastic, really in a class of its own
Seats were way too small. I got claustrophobic waiting for trash from meal to be taken away. I couldn't move to even close my tray until trash was taken.
