Pros: "Always excellent Japanese service."
Cons: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Cons: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Pros: "Crew was nice"
Pros: "the food was god. the crew was very accommodating"
Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Cons: "Seat cushion could have been softer"
Pros: "Timely schedule"
Cons: "Foods and beverages quality/variation"
Pros: "Crew was prompt and courteous Entertainment choice was good"
Cons: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Pros: "ANA did great on everything I could expect from a flight."
Pros: "Really good service."
Cons: "It was a short hopper so didn't mind much. I actually slept on this plane."
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Pros: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."
Cons: "Great staff and food for a plane."
Pros: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Cons: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Pros: "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
Cons: "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "didnt make it to tokoyo"
Pros: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Cons: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Cons: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Cons: "Seats in economy were narrower than Eva Airlines"
Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "Excellent service!"
Cons: "Very hard landing."
Pros: "the food, service, and efficiency"
Cons: "The really long layovers"
Cons: "limited movie selections"
Pros: "Light food but breakfast could have been more substantial only one chicken sausage?"
Cons: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
Pros: "Excellent service"
Pros: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Cons: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Pros: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Cons: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Pros: "Nothing really major to complain about but nothing that went the extra mile..."
Cons: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Pros: "The food was great. Very responsive flight crew."
Cons: "Could have been slightly cooler in the cabin."
Pros: "Nice flight with good crew service."
Cons: "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."
Pros: "Quality of food was good"
Pros: "The crew was pretty great, and Were very attentive, and gave out lots of beverages to keep us hydrated."
Cons: "It wasn’t the easiest flight, because there were a lot of crying children, and we waited on the tarmac for two hours due to electrical problems. The plane seemed somewhat old and kind of falling apart. Not very reassuring. ."
Pros: "The food, service, & video entertainment were both very good!!!"
Cons: "Lay down seats for sleeping!! ))"
Pros: "excellent and very organized, quick and efficient"
Cons: "I wish they would have offered more water, it was a very long flight and the airport and buying water at the Taipei airport was not easy as it was far from terminal and the other choice was vending machine but you couldn't use a credit card or US currency,"
Pros: "Plane was new and comfy."
Cons: "Prefer hot food."
Cons: "Seating way too tight"
Cons: "People abuse the wheelchair policies although they are physically fine."
Pros: "On time"
Cons: "All was ok"
Pros: "Taiwanese food Boarding orderly"
Cons: "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."
Pros: "Clean plane"
Cons: "Food was horrible, flight Attendants are professional but cold as ice."
Pros: "Another passenger took my back pack so I had to wait until the person turned it in. However, the EVA people were very helpful in getting my bag to me."
Cons: "There could be more movies and more American music in the entertainment package. The flight was overbooked by 5 passengers, so I could not get a boarding pass on the first part of my trip, from Bangkok to Taipei. Fortunately they had a boarding pass waiting for me when I got to Taipei."
Pros: "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
Cons: "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
Cons: "Tasteless food, mediocre movie selection"
Pros: "Great crew, impressive washrooms, food was wholesome and warm"
Cons: "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
Pros: "Everything was Hello Kitty. I didn’t expect that but I loved it"
Pros: "Good food, lots of space, clean plane and friendly flight attendants. I would definitely fly with them again."
Cons: "The flight from toronto to taiwan is very lengthy. On the return flight i ran out of things to watch on the in flight entertainment system."
Cons: "Food was not really appetizing."
Pros: "Crew was friendly and fast to take care of your needs ."
Cons: "People were coughing and sick . Most of them wore face masks , but being in tight quarters was little unnerving . It would be nice if there was a some kind of germ filter to regulate the air others are breathing in. To filter and destroy unwanted virus and smells."
Pros: "Everything from boarding to entertaiment."
Cons: "Seat are too small and have no legs room"
Cons: "I did not like the transfer from Eva to air Macau. Horrible. Long walk. No one there. No lounge to wait 5 hours!! I hate what happened"
Cons: "Flying is okay but landed is terrible"
Pros: "service on time and great staff"
Cons: "all good"
Pros: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Cons: "Long wait to get to jfk terminal"
Pros: "Seat was comfortable ."
Cons: "First meal was not good. All breads were not warm. All salad was not good. Restroom was smell, not cleaned, and faucet was out of order"
Cons: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."
Pros: "Very nice flight and on-time with good food and adequate entertainment."
Pros: "Flight attendants were very attentive and came around often with snacks and refreshments."
Cons: "Entertainment was a little lacking."
Pros: "The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc..."
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila."
Pros: "Many options in entertainment pkg Food very tasty, many offerings of water by in-flight cree"
Cons: "Leg room cramped It would be nice if coughing passengers were offered a mask and throat lozenges"
Pros: "i sat on the exit area and since the plane is not full i have all the seat on my row it means more legroom for me."
Cons: "yes, i have a unlimited legroom on my seat and no one is sitting beside me. later after taking off i notice something poking on my left arm, and i checked it was a feet of a passenger behind me. like wtf hello im also a passenger here. passenger behind me are very inconsiderate and insensitive. the crew/staff are perfect just the passenger behind me made it worst. (flight br0030 oct 9 2017 arrived at 10:30 am )"
Pros: "High quality entertainment, service. And food."
Cons: "The fact that they are very far away from any terminal at LAX, mean did you checked in a bag, you will have to wait a long time. I waited 1 hr for my bag to come out to the baggage carasel"
Cons: "there was little in flight entertainment options"
Pros: "I like how they offer different varieties of entertainment on board music, movies, games etc. Amenities for economy class not that bad'"
Cons: "Limited food choices"
Pros: "Food was great and the crews were helpful. They do offer snacks/drinks in between meals. For those who do not know, they do offer wine as a drink in the Economy class (usually red wine)."
Cons: "Speakers are not good during announcement. I can barely hear it. if they can improve that, that will be great."
Pros: "comments exactly like above except this time i did not ask for wine."
Pros: "Taste is good"
Cons: "Not much choices, service is awful"
Pros: "It was a turbulent flight. I was nauseous and broke out in cold sweat. I could not eat any of the foods for fear of vomiting. Flight attendants are very responsive to requests. Washrooms are clean and comfortable."
Cons: "Flight attendants kept on telling me to push my handbag under the seat multiple times when the bag could not go any further and yet, ignored a woman's backpack on the opposite aisle that was just plopped around her feet."
Pros: "EVA crew is wonderful!"
Pros: "Plane was nearly empty so there was a lot of space for luggage and to pass one another in the aisles. The crew for this flight was extremely friendly and would frequently stop by to ask if I needed anything else."
Cons: "Movie selection was very limited, food was tough and hard to chew."
Pros: "Wide selection of entertainment, crew very nice, helpful and attentive."
Cons: "Plane is very cold and expensive charges for wifi."
Pros: "Crew was very accommodating."
Cons: "Eva air might need to impose some regulation in regards to carry on bags and space. I noticed many people had more than 2 carry on bags and would use up the overhead space for their whole row plus the allotted space for other rows. I noticed a lady place 3 of her bags in different compartments which were not directly above her. As more people boarded there was little to no room for them to store their bags."
Pros: "It didn't crash."
Cons: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Pros: "Fresh fruit lunch was awesome."
Cons: "More comfortable seats."
Pros: "seat food and cabin crew"
Cons: "More flexible seat"
Cons: "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
Pros: "Check in staff were good. We departed on time."
Cons: "Better if they could provide maybe nuts I flight but if not, it's still all good for an hour flight.."
Cons: "They lost my luggage"
Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"
Pros: "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
Pros: "After took off 5-6hours later very bad smalls comes from the bathroom."
Pros: "Flight attendants were very friendly, greeted everyone with smiles. They seem to accommodate most requests, just be polite! There were a few people on my flight that were not the most friendly to them, but the attendants still tried to help as much as they could. Food is pretty good. I mean, don't be expecting a 5 star meal, it's still airplane food... International flight so I got 2 free checked bags, which was really nice."
Cons: "It's a small thing but the Chinese and Japanese movies only have Korean subtitles, it'd be nice if they had English too. Deplaning - the only exit is from the front of the plane, so it takes a while because there's 70-something rows of passengers."
Pros: "The fruit was good unfortunately the fruit was about all I could eat because my booking didn’t show there would be food and I couldn’t request a special meal"
Pros: "Friendly staff."
Cons: "Dirty tray table. Poor audio quality. Tight legroom. Overly warm cabin."
Pros: "All staff were very nice and kind. Best experience!"
Pros: "My husband and I were flying out of Jeju Island on the morning of 6/27/18 flt#OZ8922 to Seoul for a connection to Tokyo. The morning had some heavy rain and some flights were delayed, including ours. I don’t know if it’s your normal procedure in these situations but your staff at the baggage check/boarding pass counter were extremely conscientious and effective. They anticipated our dilemma and had our baggage removed from the delayed flight and put us onto a Korean Air flight that got us to Seoul on time to make our international connection to Tokyo. It was a long and tiring day of travel but because of your profession personnel it, including those at Korean Air, we avoided what could have been a much tougher situations unfortunately I can’t recall the names of the staff involved. I want to say the was a lady last named Joon and one last named Kim. There were other staff too, a young man that brought our luggage back to the check-in counter, and a lady that ran us through the terminal to Korean air and escorted us through security to the boarding gate. all in all it was amazing and thank you to your company and fine staff."
Cons: "The wonderful staff that give such excellent service."
Pros: "the beautiful and polite crew"
Cons: "seats lack of cusion"
Pros: "Their customer service and food"
Pros: "Prompt efficient service."
Pros: "Glad to have food and drink on the flight. Airline flight attendants were superb on all 4 Asiana flights from Honolulu, Hawaii to Vietnam via Seoul, Korea that I took. Beautiful as well as super efficient and responsive to all requests. I felt "served" as a customer in the best sense of the word, something I have not felt for a long time on an airplane. Even through the flights were long and very full, the attendants were very professional and this made the flight seem shorter and more enjoyable. The economy seat had more legroom and seat space than most other airlines, which made sleeping/dozing much easier. Pillow and blanket too."
Cons: "Food was so-so, except for the Korean dinner which was very good. I had to ask for a 2nd glass of wine - skimpy portions both times."
Pros: "The food was excellent."
Cons: "The seat back wasn’t comfortable."
Pros: "I liked the way the stewardesses were respectful of my need to sleep. When I woke up they offered me a drink but were not pushy. Very pleasant/"
Pros: "We liked the food and the friendly staff and the little things like a toothbrush and snacks."
Cons: "Why don't you board by zones? The long stressful line of all sections of the airplane is tiresome."
Pros: "Great Staff from check-in, gate & flight crew"
Cons: "The Meal: Should have had the Chicken instead i had the Beef Cheeks, What the hell are Beef Cheeks? If it doesn't look tasty i'm not usually going to eat it. The rest of the meal was great."
Pros: "Very speedy check-in. Great airport. Boarding was quick as well."
Cons: "Food was okay, but chicken was too greasy."
Pros: "I enjoyed the USB charger available at my seat."
Cons: "Receiving Travel miles is only concern"
Pros: "Good leg room, clean aircraft, short flight. I'm 6'2" and had good leg room. All you can ask for on a fairly short flight."
Pros: "Food was nice. Especially, Bulgogi? korean special rice ball was not just a food, but also gave us experience of mixing to make it. Crew gave me smile always."
Cons: "Entertainment was poor. It maybe caused by airplane model."
Pros: "I like the access to charging my phone in the seat."
Cons: "The food options were not very good this trip."
Pros: "The leg room and comfort of the seat were noticeably different from other airlines. I enjoyed this flight on the 777 much better than my return flight on an A330."
Cons: "The screen for the individual entertainment system was extremely small. The one on the A330 was much bigger and better. Also, the limited choices of in-flight entertainment were disappointing."
Pros: "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
Cons: "Not being able to speak Korean. Good thing they understand English."
Pros: "Great service. Good meal."
Cons: "Slight delay of 1 hour, late inbound aircraft (weather)"
Pros: "The chair was comfortable. The flight was smooth and on time. The food was good. The entertainment was too good (although I didn't use it) The airport is good."
Pros: "The friendliness of the flight crew was great. The leg room is better than other airlines."
Cons: "The lack of entertainment options on my second flight compared to my first one."
Cons: "Poor front desk service From ANA, poor entertainment system of seat delaied landing."
Pros: "Overall, most liked , the food"
Cons: "Nothing encountered so far"
Pros: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Cons: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Cons: "Seat needs more cushioning"
Pros: "Nice enough crew."
Cons: "Terrible food. It is a waste. Better not to have it at all or just give some good snacks. Aircraft seemed unclean and old."
Pros: "Crew was excellent - very kind, friendly, efficient, and provided wonderful customer service. The food was good, seats were comfortable. I'll definitely fly Asiana again, when I'm in the region."
Pros: "very polite and helpful crew"
Cons: "timing of this flight us last in line behind a huge crowd in immigration. Didn't get thru customs until 11:50pm!!"
Cons: "Wish there was a bigger movie selection"
Pros: "Crew, food, boarding"
Cons: "There was no electrical outlet or USB port to charge electronic devices. The entertainment system was not working properly. Some movies were working and other did not work at all."
Pros: "Easy to switch flights"
Pros: "Music options in entertainment suite were surprisingly diverse and top notch Food and service among the best in any economy class Hassle free boarding onto connecting flight after delayed first leg"
Cons: "Quite uncomfortable 777 economy cabin"
Pros: "Food and leg room in the plane"
Cons: "Flight delay a little bit, but not their fault"
Pros: "Everything went well and on time. Thanks!"
Pros: "Great crew in business class!"
Cons: "Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so"
Pros: "Smooth take off and duration in air, and the most seamless landing I have ever experience."
Cons: "Have sufficient blanks and headsets. I had head set but there were not compatible with port."
Pros: "The crew was very nice, but not very professional. Food and comfort in business class was pretty good."
Cons: "Departure - there was no gate number shown for long time, but in 15 minutes after the gate number appeared on the list, there was announcement, that gate was going to close. Arriving - it took more than an hour to get out of the plane after we landed. No announces about why and how long..."
Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."
Cons: "I wasn't able to take this trip (which was supposed to be my return flight). They wouldn't let me on the plane because my boarding pass didn't EXACTLY match my passport (which doesn't have my middle name). Not only did they cancel this flight, but also my return flight. Worst travel experience ever."
Pros: "Price of biz class is attractive but it’s good and entertainment could be better for western travelers"
Cons: "Limited Western food menu in box class with many choices not available Eggs were like cement Most flight crew speak limited English and hard to understand"
Pros: "Movies and ability to stretch in back of plane"
Pros: "Distance between the seats"
Cons: "Boarding via a bus"
Cons: "I requested for Asian vegetarian meal for parents and they make sure they have put the request but when I went to the airport the airlines denied that there is no request for food and can’t provide any vegetarian food since too late for them to find. So the results my parents travel without food for 13 hours flight which is not acceptable."
Cons: "They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day"
Pros: "The flight is not too busy"
Cons: "I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase."
Pros: "Check in and boarding was very efficient and timely"
Cons: "Seat was very dirty."
Pros: "Not in special."
Cons: "Lost my baggage."
Pros: "Access to the airport was good. Nice people of hong Kong"
Cons: "It was hard to get info from China eastern airline. Delayed flight with no communications"
Pros: "Personal, comfortable, easy"
Cons: "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
Pros: "good selection of movies"
Pros: "Amazing service by the in flight staff! Snack and drinks non stop and so friendly."
Pros: "Lounge was very nice and the staff at the gate was great."
Cons: "Flying business and Immediately on board was asked for my menu choice for dinner. Flight departure was 830am! Language capabilities of the cabin crew seemed more like a Chinese domestic flight rather than an international one."
Cons: "We didn't land in Clark but landed in Manila instead, 3hours away from Clark."
Cons: "flight from NYC was delayed for 11 hours. then we were in line for more than 4 hours in Shanghai."
Cons: "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
Cons: "Need to improve thier communjcation skill."
Pros: "boarding, entertainment, flight, and crew were pretty much the same as any other airline."
Cons: "airline did not pre-process the passengers for automated flight transfer at shanghai airport. everyone had to wait about 1.5 hours to talk to an agent to transfer"
Pros: "Low cost"
Cons: "Luggage was not checked in all the way to final destination, need to go thru immigration procees just to pick up the luggage and rechecked in at Pudong Airport, Shanghai, with virtually no one from the airline to help on how to go thru the process. Very frustrating!"
Pros: "Nothing. Kiwi.com really screwed me"
Cons: "I booked through Kiwi.com and sent a request to cancel my ticket a Couple of times but they Never did. So not only did I not get a refund, they didn't even cancel my tickets. Dont book with Kiwi. I would stick with Kayak under the options to book through"
Pros: "very comfortable seat in business class excellent food"
Cons: "China Eastern prohibits use of cell phones to access wifi during the flight"
Pros: "The price was right and we got what we paid for. All in all the experience was decent. We got where we wanted to go and we didn’t break the bank. The staff was very courteous and helpful, the quantity of food was good."
Cons: "The seats were far from comfortable, but flights this long never are. As with all planes, the seats just aren’t designed for people that are six feet tall or more. Such is life, but these seats are also quite hard. You get what you pay for."
Pros: "Everything was great! Except that we took forever to depart! Would still recommend it. :)"
Cons: "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
Pros: "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
Cons: "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
Cons: "the flight 6774 is not flight. That is bus."
Pros: "Food selection was good"
Cons: "The entertainment was not disposed in a way that was accessible for all passengers"
Cons: "Staff smiles while never attempting to assist and even gave false information to shuffle issues to someone else"
Cons: "late departure meant missing our connecting flight in Shanghai"
Pros: "Good price, nice staff"
Cons: "It's always the same food and just one served beef rice! It would be nice if they could vary the food menu."
Pros: "Crew was friendly, about as expected for the cheap price"
Cons: "No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)"
Pros: "Decent movie selection"
Cons: "Everything else"
Pros: "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
Cons: "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
Pros: "crew members are nice, cheap price"
Cons: "super long lay over in shanghai. there is basically nothing to do inside the shanghai airport. it was so boring, the food is not so good"
Cons: "Awful flight, this domestic flight must be one of the worst you can take in China, won't do it again, seriously uncomfortable, awful food, crew in bad mood, no entertainment, no flight status update, seriously I hated this flight;"
Pros: "That I wouldn't have to pay for luggage to Manila,but never happened"
Cons: "The fact that I was not allowed to board plane,that ticket was sold to me with airline knowing an American can not have a layover of more than 24 hrs, that my son whom I never got to see be born had to be without his dad longer now and that airline would not give waiver voucher so that I'd be allowed full refund...both staff at airport n corporate have no communication with each other...corporate said because I'm an American citizen I'm allowed to pass threw but airport said corporate was wrong"
Cons: "No drink was provided"
Cons: "I understand that delays happen but the luggage they lost took way too long to get. They gave us little to no information as to the location of our luggage when it would be returned or how to proceed. All and all the staff was useless and required constant reminders to rectify out situation. I will never fly China eastern again"
Cons: "They do not speak English (just some basic words), do not ask anything they will not understand"
Pros: "Excellent attendent staff. Comfortable airplane."
Cons: "same as above."
Pros: "The price was better than the rest. It was the bigger plane and was quite comfortable. Good range of shows available. They do go around giving water but we brought our own water bottles and got them to fill it up for convenience."
Cons: "Food was terrible (edible but not good). Headphones were not comfortable and only worked one side. Water in the toilet's sink was very slow to drain out."
Cons: "No order to delays. Very disorganized."