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Great flight attendants as always, they were super helpful and friendly. Made my kids super comfortable during long flight. The food were fine, some great taste some not so much specially the scramble eggs thats too watery. And maybe since its general food, better to not serve coffee pudding that kids cant really eat or maybe just serve different pudding for kids.

Crew is excellent Wifi needs to be improved in order to connect to the internet.

I felt that the whole experience went very smoothly. The aircraft was extremely clean and tidy on boarding. The cabin crew were beautifully turned out very, very efficient and were a credit to Singapore Airlines who are now my favourite carrier.

SQ service is great as always. However, the food quality seems to have gotten a lot worse recently.

The staff on the plane were attentive and friendly. The frustration with the cabin crew was that we were served second to special diet people. And, we were in economy section. The boarding staff was mediocre. Got scolded for requesting to sit with spouse on 14 hours long flight home. Was told they cannot break up families for us. Didn’t understand how we were denied sitting together as we are husband and wife. After many words of exchange, we were accommodated. Cleaning crew did a horrible job! Bathrooms were unsanitary or dirty from beginning of flight! Didn’t expect sparkling as its economy, but did except decent.

Excelent service and plenty of food and drinks during the flight. Flight crew very attentive to our needs. Leg room between rows are very disappointing.

They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.

I commend the flight attendants on our SFO-SIN flight who went above and beyond to provide us with extra snacks and food. This type of service makes the flight experience personal and awesome.

Every thing was fine. Some ild classical Hindi movies should be add

They close their counter so early. I had internet issues so I couldn’t check In online . I would have made the flight but their counter was closed 5 minutes before we arrived. No way of contacting them even though I had the confirmation number and tried to check in the night before on someone else’s phone. I tried calling their customer service with no pick up. Horrible experience, I’m very unhappy with them. I hope to never fly with them ever again. It costed me almost $900.

Food no choice just give it seams trying to finish what ever you have in hand

They wouldn't let me on the plane. The 3rd party apparently didn't pay for the tickets properly?

Did not take as cancelled 3 time so took another airline

Delayed for 45 minutes. Don't know what's the issue. Other than that, food was not to my satisfaction. However it's okay.

Flight from Shanghai to Kuala Luumpur delay byy 3.5hrs with no real explanation.

Elderly individual shud be given priority to board the plane together with passengers with children and disabled. Otherwise things are OK.

I had purchased extra leg room for all legs of the flight but due to a delay in leaving Perth I was put on another flight but with Emirates. My luggage was initially lost but later found and my suitcase was broken. I ended up losing my upgrades

On-time & very well priced. All you need on a short flight.

The flight is awful, food isn’t very tasty or good, entertainment sucks

Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.

I had been keen to try this airline and I found the food great and appreciated the metal utensils. I found the seating space smaller than most. I am 177cm and was unable to reach down and pick up something off the floor because the seat in front was too close. One of our seats couldn’t be locked in to recline and the staff were sour and unhelpful. We were on 3 flights in a row and were only provided a total of about 700ml of juice / water for the 24 hour period. I recommend taking your own bottle on board because staff will fill it for you. I had to keep asking for water and they couldn’t come up with any better solution than 100ml at a time in a cup. I asked them to give me 2 x 500ml bottles of sparkling water that we could have to ourselves and the lady I asked didn’t want to give me the whole thing until another staff member understood the problem and overrode her. It would be handy to suggest people bring a refillable bottle on board.

Sri Lankan airline had less entertainment choices and Sri Lankan national carrier did not have language choices

Too many carryon bags with size of checking bags. Because of that space was not there to put carry on backpacks.

Very poor. The flight was delayed for over an hour. Also, our baggage, including that of many passengers, approimately 180 bags did not arrive, and we are yet to receive it.

From the checking, ground handlimg was very poor.seems new personal on duty,people qho suppose to be teaching them didnt see around.new people may mislead passenger, as of flt info boards, not give proper info.even informatiin counter people dont get uptodate info.makin big ques, totally disaster.guests were not happy about it.even boarding to aircraft some BC class pax sent to aft staircase, some aft pasx sent to front door.poor ground handling.may need to improove.

Nice crew.flight delay fromBKK for some ground prep issue I guess, crew serve well to guest, and respect to guest as well. As usual AC is old,and nt much comert in compare to other rehional airliners.other than that.all good

Flight was on time.food is as usual good.Aircraft is old.old A320, seats aithout any display.crew serve well

Was good, comparatively. A330, with good crew set.on time depature. And crew try there best, to make thing efficient.

Spesific ,Crew and cabin manager, look after all pax on board despite being in a old A320 equipment.Got free seat upgrade as well,but old style seats, no much comfert on it.But food and the spesific crew, was amazing.maintain airlanka standerd.the cabin manager, who was so much keen,keen operate as per SOP.

The staff was absolutely phenomenal but the other elements of Sri Lankan Airlines need some serious adjustments. The day started off with terrible news that the flight was cancelled from Male and that the plane went to Malta. As an American, when such delays occur, the airlines find suitable ways to accommodate their customers such as putting them in an Airport hotel or lounge while waiting for the next flight. A 1.5 hour trip turned into 12 hours with no accommodations from the Airlines except a ticket to eat breakfast. For such a Billion dollar industry, a cheap breakfast is an insult toward the customer and something greater should have been done.