Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
The entertainment selection was great, boarding process was smooth. However, the staff were so rude, my tray table was broken so had drinks split on me. I had a child coughing on me and kicking me in her sleep. The person in front of me put his seat down so far that my knees were against the seat (I’m only 5’9). The person behind me used her tray table to sleep so I couldn’t put my seat back. She woke up for breakfast, by which point I wanted sleep so I put my seat back and she complained about it so I had to put the seat upright again!
Pros: "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."
Cons: "Had a broken seat it didn’t recline...."
Cons: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
Pros: "Everything was good except the Cooling"
Cons: "Cooling inside plane"
Pros: "Crew was ok Food was good Seats were comfortable"
Cons: "Overall was good and we definitely travel again"
Pros: "Upgraded to first class!"
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Cons: "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
Cons: "Best flight ever. Everything was perfect . Best crew ,"
Pros: "The flight was not packed so I got three seats to myself to sleep. Emirates has a lot of little touches like glow in the dark stars stuck to the cabin roof."
Cons: "Couldn’t locate the call button for flight attendants and the lines to the bathroom were long."
Pros: "same, crew is amazing"
Pros: "Great crew, especially Emma from the US and Amanda from Canada."
Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Pros: "Good food friendly staff"
Pros: "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
Cons: "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"
Cons: "Internet on board wws not working"
Pros: "Every thing is very good"
Pros: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Cons: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."
Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pros: "Staff was wonderful, food goood !"
Cons: "More you to stretch out"
Pros: "Better food than out of Newark. Crew helpful as always."
Cons: "Legroom is poor but unlike the Newark-Athens leg, I was able to get an aisle seat that allowed me to stretch a bit. Choice of English language movies is poor. Depending on the price I would still prefer the Delta non stop flight from US to Greece because of the movie choices and ease of use of remote control."
Pros: "I didn’t die in a plane crash"
Cons: "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."
Pros: "Entertainment; Food is ok"
Cons: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"
Pros: "The entertainment systems was really good."
Cons: "The service of the crew was one of the worst I've ever had..."
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "I like the flight route"
Cons: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Pros: "It felt comfortable."
Cons: "Service was not as good."
Pros: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Cons: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Cons: "Older version of the Boeing 777"
Pros: "Great hospitality from the crew and quality plane facilities."
Pros: "The entertainment unit worked all good. The food was great."
Cons: "Flight got delayed. I can't say crews weren't kind but I was on another airline with much much kinder crews."
Pros: "Great space in economy! Great entertainment selection! Great food!"
Cons: "I couldn't hook up my personal earbuds"
Pros: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Cons: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Pros: "Excellent all the way."
Pros: "The vegan meals were very good and tasty. I enjoyed the entertainment provided and the plane was very clean. At times the plane was very cold, however the blanket helped with that. It wasn't this flight but the flight from Tanzania to Dubai, the crew sprayed the plane and I would like to know what was sprayed as it was awful and what if any chemicals were sprayed on us. Perhaps it would be better to spray the plane before the passengers board the plane."
Cons: "There was only one flight attendant would didn't assist my friend when we asked her to please take my friend's food tray away. My friend Emily Bayne was having a major discomforting eye allergy attack. Emily eyes were burning, dry, turning red, and very itchy and she wanted to go to the bath room to run warms water over her eyes, however she had the food tray and so we push the attendant help button. But when the flight attendant came to see what we needed and we asked if she could please take Emily's food tray, she just said I will come back later for that. So I told Emily just go to the bathroom I will hold your food tray. Emily Bayne was seated in the middle and I had the aisle seat, 44H. While Emily was in the bathroom I complained to another flight attendant what had happened, she took our food trays and then told her supervisor what happened. The supervisor came shortly and assisted Emily by granting her request and providing her with two warm wet towels, and later 5 more. The supervisor and the other attendant that I complained to continue to check throughout the fljght to see if Emily needed anything else, which was nice and accommodating. The flight after that incident was good, as the supervisor immediately corrected the insensitive act of his flight attendant."
Cons: "this experience with emirates was super duper bad. I was travelling to India as my dad had passed away that morning on 9/11. Bad service, no attention paid to the flight attendant button, water provided after 45 min....after 2 fligh attendants came by and said they would bring water. i provided verbal feedback and they were extra nice to me then...brought me crackers , chiocolates...etc etc...but it was just to calm me down. I went and got my own food from the kitchen area as I had a splitting headache, I was traveling to india as my dad had passed away on sep 11th morning. They gave me the same dinner mushroom and peas for vegetarian snack. Then they exchanged it after I had waited for so long. IT was just ridiculous servide and"
Pros: "Crew members including. Ground staff were good. Food & Entertainment nice."
Cons: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Pros: "Crew, food and entertainment was good"
Cons: "No foot rest for a long flight."
Pros: "Overall fully satisfied with a safe journey package"
Pros: "Outstanding, professional, courteous, and highly capable staff; beautiful plane; extremely tasty food; generous beverage offerings; smooth flight, including take-off and landing. Kudos to the entire crew and to the Emirates Airline organization."
Cons: "The seats were very comfortable, but the leg room was inadequate."
Cons: "The Staff always seems to be very rude - i see how they are to others and and also to me. They always seem either rushed and frustrated - this applies to all the flights i have been on lately with Emirates"
Pros: "I was siting by an exit door, and it was plenty of room for my long legs."
Cons: "Nothing not to like."
Pros: "Amenities and food, customer service."
Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Pros: "The crews were very polite and efficient."
Cons: "The seats were excellent, but the storage and configuration below the Airbus equivalents."
Cons: "The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit."
Cons: "Window seat.... 9A ..... no window......"
Pros: "- decent wine, fresh fruit, in-seat entertainment, smooth flight"
Cons: "- audio was buzzy, seats very thin, bathrooms not stocked with paper towels"
Pros: "Professional and friendly staff amazing cabin crew and pilots"
Cons: "The inflight wifi was not working the snack was only a biscuit"
Cons: "Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route."
Cons: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."
Pros: "Food was ok."
Cons: "More information about the ongoing delays. Cabin crew seemed aloof."
Pros: "Lots of movies and TV to watch. Meals were decent. Good attendants."
Cons: "A little tight seats. The attendents were slow to clean up after meals."
Pros: "The service during the flights"
Cons: "Very good airlines"
Pros: "What was there to like!"
Cons: "That i couldn't board this flight. Duh!"
Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Pros: "Flight left on time, arrived 20 mins ahead of time. And great landing"
Pros: "Handling our expenses during the delay"
Cons: "Changed our seats. We were not put next to each other. Reservations did a horrible job, could not get any information from them on my booking. The rebooking procedures were handled poorly. People with connections should have been handled separately and in a different way. Some people got rescheduled on earlier flights than we were told but did not know about it so many missed their rescheduled flights."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Although we were seated in economy and legroom would be tight, we had a truly great flight. The staff are all sweet, smiling, considerate and helpful. The snacks kept coming and the meals were delicious! We’re were treated so nicely, I hope to always travel on Qantas to visit my grandkids. My last United flight wasn’t even close to being comparable. In fact, I dreaded the thought of the long flight but Qantas has changed my view and now I have NO reservations when contemplating future visits."
Cons: "My husband is a lacto ova vegetarian. If I checked that, then he wouldn’t have been able to pre-order the delicious vegetarian bechamel lasagne. He would’ve received a meal specifically designed for him. Best way to order next time in order to get the pre-ordered dinner/lunch and then the lacto ova for the breakfast?"
Cons: "Flight was delayed"
Pros: "Overall the flight was lovely. Flight crew was wonderful and I can’t say enough good things."
Pros: "The crew was great and attentive."
Cons: "I'm not sure why we needed to bus to the plane at LAX but it caused and over 1 hour delay for take off."
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Pros: "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
Cons: "First off the planes I flew on were noticeably old."
Cons: "cramped seats. a miniscule snack, with no napkin to clean up with"
Pros: "Pre-boarding customer service staff changed seats for extra leg-room"
Pros: "Absolute top shelf service from checkin to de-planing."
Pros: "On schedule departure & arrival times Seamless easy check-in at Learmonth"
Cons: "On board food offering was poor Expensive for distance travelled No onboard entertainment"
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."
Pros: "Plane crew all ok"
Cons: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Cons: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
Cons: "tv monitor didn't work well."
Pros: "boarding was quick and efficient"
Cons: "seats were incredibly tight"
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Cons: "Lost a bag Charged for bags Made us check in our overhead bags-No quality carrier does that."
Pros: "The flight crew were friendly, the flight left on time, food good and cabin clean."
Cons: "Had a jumpy screen for a while and the headsets were a bit sensitive with the sound dropping on and off. The controls were on the top of the arm rest which my husband kept accidentally knocking. Changing channels, turning up the volume etc."
Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."
Pros: "I am blind and travel alone. The special assistance Qantas offers is outstanding. Each crew member I interacted with both on board and on the ground were attentive, respectful, helpful, and just warm and lovely overall."
Pros: "The crew were friendly and supportive. The premium economy meal was excellent."
Cons: "The seats were small so the overweight person next to me used up a lot of my personal space."
Cons: "The complete lack of space between seats Old style plane Very average new movie selection"
Pros: "Excellent service from crew with adequate concern for hydration of passengers. Food was very good for airline fare."
Cons: "Seat was not very comfortable and I was able to get much sleep on the 14 hr flight"
Cons: "the air conditioning didn't work well, constantly fluctuating between freezing and hot"
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Pros: "Food off the menu was excellent. Tummy wasn't feeling well so I liked having carb-free options. The Asian salad for dinner and fruit platter for brekkie went down well."
Cons: "Have always booked tickets and flown with my partner. Set alarm to check-in online exactly 24hrs prior to departure as usual and found my partner and I seated in different seats with no available seats to switch. How can this be on an aircraft this big? Thought we might be able to fix it at the counter next day, we headed to the airport early by 3hrs to sort it out. Maybe it was the end of a long day, our flight was close to midnight... Check-in lady was lovely and all smiles but it went downhill from here... No option to sit together and no offer of an upgrade at the counter or at boarding (we didn't ask). Duty-free collection instructions weren't clear prior to boarding ("board as you will and pick up after") and during boarding the staff member seemed over it ("pick up after boarding"). Wouldn't it be easier to advise over the PA so we don't have to ask or if we have to ask explain something along the lines of "you can collect your duty free from the cart after you scan you ticket, prior to boarding the aircraft". The worst part of our experience was the aircraft itself. The plane was obviously very old and tired. My partner's seat kept reclining and wouldn't stay upright (we didn't complain). Rows were so close together that you could smell the person in front's hair when they reclined their chair fully (which they did for the entirety of the flight) and your eyes feel cross-eyed it was so close. The entertainment system was old - we couldn't choose when to watch our movies and as movies aren't the same duration we missed out on a lot of the movies we did want to watch. Finally the selection of movies could've made up for this downfall but it was incredibly limited in selection for a long haul flight. Not sure if it was us but the flight crew also seemed tired and over it too. Luckily we had sleeping pills so we slept through much of the flight but what we did experience wasn't good at all. V disappointed."
Pros: "Quick layover"
Cons: "Food used to be so much better."
I guess because it was a short distance we get into small unit but the seats were very uncomfortable, but an overall experience I will say that with make it some improvement to the seats and give them a little more of space it will make a difference
Thank you. It was nice/beautiful journey.
Cons: "1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait"
Pros: "Crew and seats"
Cons: "Sound system,, entertainment system should not be turned off 25min before landing"
Pros: "The flight was on time. Food was reasonable."
Cons: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."
Pros: "Good crew Seats good"
Cons: "Earphones plug difficult to fit Toilet cleanliness not adequate on occasion"
Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"
Pros: "Food and crew"
Cons: "Entertainment, comfort"
Cons: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Pros: "Check-in was easy and smooth."
Cons: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Pros: "The food and the comfortable seats"
Pros: "Food was very bad so much salted"
Cons: "Make the food delicious not crabs"
Pros: "Crew On time"
Cons: "Very slow process for checking, only one person for business class and it took forver to finish"
Cons: "1. Not smiley at all. 2. I asked for a blanket as my 2 yrs old was sleeping and I have to ask three times and finally I got it. 3. I asked for arrival form 40 min before landing and the air hostess said later and she didn’t give me one ."
Pros: "great plane, comfort, crew"
Cons: "Food and entertainment"
Pros: "The crew"
Cons: "Having to wait 5-6 hours due to missed flight back to NY"
Pros: "good environment and staff"
Cons: "Food needs to be improved."
Pros: "Friendly and professional. Always with a smile."
Pros: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."
Pros: "Cabin crew always lovely. Slightly more diverse food, butbagain, at some points not given a choice/selection. Good mix of new & classic movies. Had a spare seat next to me."
Cons: "Boarding was not announced, just kinda went for it? Not enough options for food, my meal was missing the dessert."
Pros: "wheelchair service was very prompt"
Pros: "Boarding and crew were nice"
Pros: "timeliness, in-flight entertainment, food"
Pros: "Excellent at desk check in service, easy to change seat."
Pros: "Crew was friendly. Even though we were redirected to a new gate/plane and had half hour delay, our plane arrived on time."
Cons: "Was stuck next to an overweight lady who was sitting partially in my seat and crowding me. My gate was changed and we were redirected to a ghetto looking area for the gate. My luggage was not delivered along with my flight and I had to file complaint to get it delivered. It caused lots of hardship as I had no way of contacting my family to let them know I had arrived and was safe. They were all worried when I didn't come out of the airport at Hyderabad in a timely manner since I traveled alone due to an emergency."
Pros: "Window seat for solo business traveler is nice; private. Crew were very attentive; and supportive when discovered a friend was booked in business on the same flight."
Cons: "Etihad no longer providing pajamas to change into for long haul flights when you'll inevitably be sleeping. There's no bedding provided to make the hard seats more comfortable for sleeping. Need more storage for personal items."
Cons: "From Washington to Abu Dhabi was terrible small sweats less room for leg's."
Pros: "It's in time"
Cons: "Crew not helpful plus meals not enough when we ask for extra said don't have just one"
Pros: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Cons: "Overall the flight was okay. What was disappointing was that our luggage didn't reach Prague at the same time. I have a meeting tomorrow and really wanted to take a bath upon arriving at the hotel. The problem is, all my clothes were in my luggage. Add to the fact that I have an early meeting tomorrow and I don't know what time my luggage will arrive."
Cons: "Short flight and hoarding"
Cons: "The airline made it very clear that there is a class system and I felt like a refugee sitting in economy and was not fed well. Flight attendants were very good at ignoring your requests like it was fun."
Pros: "Excellent customer service and clean planes."
Cons: "No live TV , food choices are very limited"
Pros: "the flight was half full so we could really stretch out."
Pros: "Good price to comfort ratio"
Cons: "Horrible food , rest assured you will get a stomach upset"
Cons: "No dedicated bus or transport for first or business passengers!"
Pros: "Flight service + great deal"
Pros: "Food and service"
Pros: "I enjoyed all aspects of the flight except the food."
Cons: "I did not likeep the food. It was oily and didn't have a good taste."
Pros: "Good value for money. Everything was fine."
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Cons: "The bathroom floors were not cleaned often enough and after 10 hours in flight the flight attendants stopped answering the call buttons. Not usually an issue as I like to get up and walk back to request something during long flights but we had children this time and this is harder to do when they are sleeing on you."
Pros: "Crew comfort"
Cons: "This is the last time to travel with etihad , very bad staff and not coorporated at all except for ( business and first class) Accordinh to my 2 experience with them they did not componsate me for the flight was missing because of their delay and the other one because checked in desc dont accept my bag even if i checked in and i have the boarding and they did this just to buy new ticket for 300 euros ? For nothing and waist time I gave them 0 out of 10"
Pros: "Service very good"
Cons: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."
Pros: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
Cons: "I wish there had been more movie options."
Pros: "The crew was nice, there was enough leg room to where it wasn't uncomfortable for me."
Pros: "It was a good experience with Etihad airlines, comfortable and ambience."
Cons: "Food provided is not at all good. Very very poor."
Pros: "Sichuan Chicken was the best airline food i have ever eaten in an airline. it was quite impressive. Might be too spicy for a lot of people but i love it. I would advise that you add "spicy" next to the name for those who can't handle spicy food."
Cons: "Since i was travelling alone, it was asked to change my seat from an aisle seat to a fairly packed seat in the middle of the plane. i did them a favor because a son wanted to sit next to his dad. i really shouldn't have change. the seat was very cramped. like wow, the plane was small. i do not think i would do it again. ever."
Cons: "The boarding and check in crew are terrible. They don't inform or check luggage policies during check-in and force you just before boarding to pay extra money for unknowing people. This was completely frustrating and terrible experience. If only the crew were knowledgeable and friendly. Customer service is really bad."