Wouldn’t let us check our stroller and car seat at the gate
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Cons: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pros: "The seats were soso. But the crew members were pretty good"
Cons: "They need a bugger plane"
Pros: "Roomy, comfortable and quiet. Choosing to have dinner after a 5 hour sleep was great"
Cons: "Food choices wasn’t the best."
Pros: "Everything very average"
Cons: "If you ever need customer service, they are the worst in the business"
Cons: "The seatbacks lacked any padding. It was like leaning against a board for several hours."
Pros: "I guess it's positive that it took off relatively on time."
Cons: "Flight crew let the woman seated next to me shove 2 bags down by her feet, one of which she straddled between her knees during takeoff/landing. Not one of them told her it was a safety violation and asked her to put her back in a bin."
Pros: "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."
Pros: "China Southern is just a good solid team their people are nice and the planes are clean and proper."
Cons: "i don't think they gave us breakfast, which would have been nice, given that upon arrival there's a tough visa ordeal to go through."
Pros: "Food was generally excellent. Entertainment good, but game choices limited, movies were censored for content."
Cons: "1. Boarding and un-boarding should be by bridge, especially in sub-freezing weather! What is China Southern's problem with this? Every boarding/unboarding has always been by bus, and we had to be exposed to the elements. Since we were traveling between two warm places, we were not prepared to be out in freezing weather. 2. Layover in CAN was terrible: It was too long (10 hours); Guangzhou Baiyun had NO HEAT and so was very cold, too few charging stations, and very spotty wi-fi. I could not use my credit card in at least one place. At a McDonalds (probably a knock-off actually), the cashier was quite rude, allowing native Chinese customers to cut in line in front of me and unapologetic with their "no-credit-cards" policy. Customer service personnel need better training in international relations."
Pros: "China Southern has nice customer service, good entertainment options and decent food. They moved me to an actual bulkhead seat because i am tall and it made the 13 hour trip easy."
Cons: "All good."
Pros: "Professional cabin crew."
Cons: "Barely had enough time to transfer between flights. Transfer process in Guangzhou is cumbersome and time consuming."
Pros: "The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu."
Cons: "More food options for those with soy allergy."
Pros: "Over booking, no seat for me fight back to LA"
Pros: "good seat in business class. Outstanding crew."
Cons: "The food for dinner was tasteless, and the breakfast was incredibly greasy."
Pros: "The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai"
Cons: "Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew."
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Pros: "Long flight as expected but the service is very good"
Cons: "Had to take buses on and off the planes in Shanghai. Added at least 20 minutes each way to the process and it was very uncomfortable to be squeezed in a bus waiting to get “full”"
Pros: "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
Cons: "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"
Cons: "Towards the end of the flight attendants started yanking plugs from the monitor while watching the movie. A bit aggressive and not needed."
Pros: "New, well equipped aircraft. Very comfortable flat bed with lots of privacy."
Cons: "Flight crew was very professional but not much "personality" warmth. Almost robotic."
Cons: "Everything was great. Very nice and friendly crew, clean plane, great food. Excellent overall"
Pros: "Great crew and clean new plane"
Cons: "The food is a bit “unique” and entertainment options Movies are a bit outdated"
Pros: "Cheap ticket price"
Cons: "Flight landed more than an hour late in India. Other than that nothing really need to be said for improvement at the moment."
Pros: "Flight attendant was very nice and cared for passengers"
Cons: "Flight delayed and we waited for a very long time for unboarding due to tenical issue."
Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"
Pros: "This connection has been changed and it was too early for my flight, it got changed and i was told I don't hv a connecting flight.. ca7265"
Cons: "This connection has been changed and it was too early for my flight, it got changed and i was told I don't hv a connecting flight.. ca7265"
Pros: "Plane was clean. Had electrical outlet between seats on one of my international flights (not the return flight). Left and arrived on time."
Cons: "Seats felt close together. Crew doesn't really return smiles. Food wasn't great. English movies that weren't "B" level were few on my first flight, better on my return flight. Not much refreshment in the 7 or so hours between meals. Did not have electrical outlets between seats on one of my international flights. English translations of announcements were difficult to understand."
Pros: "crew was competent the flight left and arrived on time"
Cons: "boarding was awkward. We had to take a bus to the plane and walk up the stairs The food was mediocre The seat was not very comfortable"
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Pros: "Great service, comfortable seats."
Cons: "The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows."