Food quality and serving frequency was poor. Travel kit was not provided. Flight was very bumpy. Overall, not a good experience.
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Cons: "The A380 was probably SQ's oldest one, which that was a newer plane."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Boarding instructions on one leg of my journey were not well communicated at the gate (Melbourne to Auckland)
Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Pros: "The crew was fine. the seats were not so comfortable in the economy."
Cons: "More comfortable seats."
Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "Inflight service and all round experience with Air New Zealand was excellent"
Cons: "Aircraft cabin way too hot on both jouneys"
Pros: "Crew, comfort, snacks"
Cons: "When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through"
Pros: "Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine."
Cons: "We left about a half hour late, but made up some of the time in the air."
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Pros: "Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time"
Cons: "Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!"
Pros: "Keith the baby whisperer. Who took the babies one by one from there clueless mothers and stopped them crying and screaming. Kieth deserves his own commercial."
Cons: "The food and the seat comfort."
Cons: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Pros: "Snacks provided were very nice. Flight was shorter than expected."
Cons: "Nothing we didn't like, all was good!"
Pros: "We love the space in the seats on the new Airbus 380. It is so spacious, and the seats are very comfortable. The movie selection was pretty good."
Cons: "if I remember correctly the screen size was a little small for a new plane. Also I asked for two alcohol drinks, but was told only one may be served. I only asked so I wouldn't have to get up during my movie, and on Air New Zealand, they freely offer more than one drink. Also, if I remember correctly the arm rests did not raise all the way. We had all three seats to ourselves, and it would have been nice to lift the armrests all the way up so we could stretch out properly."
Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Staff was very helpful, polite, efficient. Food was excellent. Business class seat very comfortable.
The Plane is spectacular. Immaculately clean like showroom clean. Beautiful interior etc etc. However it took 45 minutes for the first drink to come out and nearly two hours for dinner to be served. On a flight that took off at 10.45 that is not fun. I actually fell asleep eating my main course. The food is just OK. Really needs work. Drinks where tiny pours so constantly needing filling up. The new where very very sweet people but there was this air of confusion about them. As if it was their first flight. It didn't install confidence in me if there was an emergency. I actually flew on to Sydney with the airline on the same plane and the crew where totally all over it!! Super on the ball, so I may have just got an inexperienced crew?
Pros: "super friendly crew making sure u had snacks and drinks ,smiling the whole time. thank.you!"
Cons: "maybe if i could hve plugged inmy own headphines but no big deal. thank you!"
Pros: "The crew was great. Food was good."
Cons: "They SERIOUSLY need to update the entertainment on the plane. If everyone has to watch the same movie, which prehistoric in itself, can they at least make a recent movie and not one from the 80's??? They played 2 movies, both from the 80's!"
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Pros: "Good service, friendly staff, comfortable seats"
Cons: "Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating"
Pros: "The crew were very friendly and professional. Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good."
Cons: "Boarding was hectic and unorganized, but functional. Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Cons: "Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad."
Cons: "with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives..."
Pros: "The crew was nice."
Cons: "Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible."
Pros: "It is a short trip and it is easy to get on and off the flight without too much hassle. Except when it is raining as you have to walk from the terminal to the plane. No Food or Entertainment is provided as it is such a short flight"
Pros: "Early morning flight meant no delays. Walked straight on the flight and we were off. No fuss..."
Cons: "The flight announcements were loud and abrasive which woke everyone sleeping on the early morning flight. No doubt is was that particular cabin manager and not the norm."
Cons: "The attitude of the crew towards passengers with children. They made us wake up our sleeping child because she was on a blow up cushion that obstructed her leg space. Even though we explained it could be deflated in a single second and was not causing harm to anyone else they still made us move it. Also, they gave us a guilt trip for changing a peepee diaper in our seat (careful not to touch any seats) and wouldn't take the trash. As any parents knows, changing a diaper in an airline bathroom is one of the most unsanitary and awful things you can do with your young child due to the extreme lack of space. Airlines in general should make a "family bathroom" with more space for parents to change their kids."
Pros: "The price of the flight was good (without the bag)"
Cons: "Knowing that a bag cost $105 Au after I bought the ticket. I would have paid a bit more and just gone on Air New Zealand."
Cons: "If the boarding time had remained unchanged and there was more legroom"
Pros: "I did like the price of airfare. The aircraft was clean."
Cons: "No legroom, no complementary snacks or drink. No entertainment."
Cons: "Long delays, unfriendly staff, really uncomfortable seats that barely recline, no food or drinks other than water and no entertainment."
Cons: "So I didn’t like how the flight was canceled which caused my wife and I to stay an extra day in Sydney. We missed work and needed to take an extra vacation day. But I’m not really upset about that. What I’m REALLY upset about is that I had to reschedule the connecting flight to PDX which cost an additional $400. Is that reasonable to upset? Jetstar basically just put their hands up and said sorry lol"
Pros: "I arrived safely."
Cons: "Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst."
Pros: "Left in time and flight had no incident"
Cons: "I didn’t like the fact that my luggage was lost. This is a big issue after traveling so far to have no luggage. Especially as I’m staying 45 days! I’m praying it will be found."