Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring
Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring
Flight got canceled without any prior information and it caused lot of trouble
Flight from Dubai to Zagreb very bad cabin crew. Bad food
Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
Very bad !! My confirmed ticket got canceled with out notifying me in hyd airport , crew didn’t help us out !! They were very rude!! They made me pay for the confirmed ticket again !! Can you please let us know how I can get the refund for the ticket I paid
Me and 2 other rows were forgotten during food service. We waited over an hour before they finally served our food. Then only had what was left. They did apologize. Also, they locked the bathroom due to turbulence and my 4 year old had to pee himself because they wouldn’t unlock it for him.
Boarding was chaotic ,wish it was better orgnaised. Seating was comfortable , however food quality left much to be desired. Over all a great experience but with room for imporvement. The Dubai Delhi sector was terrible with poor seat pitch over crowded rack space , crew trying to put even laptop containing bags in to luggage even the waiting area was poorly kept - the dubai - delhi lap was extremly poor flying experience in all respects - the waiting area, the craft the seat pitch & the service quality. It is sad but this will make me look for other options when flying out of Delhi.
My parents travelled through emirates for the first time. They were happy with the service provided and the travel.
Everything was perfect except boarding . Have to wait @ gate for 45 minutes after announcing boarding ..
Excellent food and beverage Excellent cabin crew Live tv could be better
They asked how much cash i have . I said no cash they said bring cash from atm . Why they even care about my cash.
Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.
The plane was so hot upon boarding. Their boarding process was so unnecessarily long. Service was subpar.
I guess just the food, but besides, amazing experience flying with swiss
The Zurich airport is a disaster with to small trains running between the terminals, the trains was overfilled (not good in Corona times). It was no directions in the airport with proper lines so you did not know if you ere standing in the right line. They checked your passport 3 times in the airport = a lot of standing in line. Service on the plane could be a lot better, The cabin crew could have offer more to drink (water, coffee, tea), the food sucked.
Bag lost. Lost bag recovery process is an unsatisfying customer experience. Because 1) bag is still lost but also 2) the process is outdated and form-heavy and 3) in our case also involved a long line.
We so appreciated that our connecting flight waited for 6 of us!!!
We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
No towels or tissue and chocolate and mint provided before arrival
Not good. Expected a lot more as far as excellence.
The crew was fantastic and the over flight was perfect as well.
My seat that I booked over a year ago and some other passenger was sitting in it. They said they could not walk and they would not move. I was with my young kid and the crew did nothing to accommodate that. Just disappointed that the airline accepts that excuse from a passenger.
The crew was great and the food and liquor offerings were good. Seats were a bit cramped. Flight arrived early at destination. That's a plus.
I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job
Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless
Food and Service inside the flight. Airport service from Qatar is not good mainly because of lack of coordination and not used of seeing so many ppl commuting
Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline
I would advice everybody not to fly by Indigo, no entertainment in flight, rude behavior of staff, worst experience of my life
It never happened. The flight was canceled because of ground crew strikes in Germany.
You only get a chocolate square and small bottle of water.!
Excellent service by united air staff. Very helpful, understanding and do friendly.
Some people facilitating gate onboarding weren’t as cordial. Didn’t feel good about my experience
The flight was very good , on time without delays, specially the staff was great!
plane was late. flight was very bumpy most of the way
Great! Great staff, great food, great flight :) Keep up the good work!!!
United was great. We were a bit delayed taking off but in the end only got to Frankfurt slightly behind schedule.
We were unable to select our seats (wanted window seats) when checking in online. Assigned seats were very uncomfortable.
I lost my luggage in this flight with all my personal belonging including critical medications and until now no one from Lufthansa contacted me despite filling the claim immediately after arriving to the final distinction.
Auckland (AKL)New Zealand
Brussels Airport (BRU)Belgium