JFK - ZQN
Find cheap flights from New York John F Kennedy Airport to Queenstown
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1 adult
Economy
Sat 29/4
Sat 6/5
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Top 4 airlines serving New York John F Kennedy Intl to Queenstown
Scores according to KAYAK customer reviews8.4
Air New ZealandOverall score based on 2835 reviews
8.6Boarding
8.3Comfort
8.9Crew
8.5Entertainment
8.1Food
Airline reviews
No refunds for flights that I could not take due to Covid restrictions
No refunds for flights that I could not take due to Covid restrictions
Pros: "Comfortable seats."
Pros: "The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th"
Cons: "The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th"
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Cons: "Nothing.."
Pros: "Everything"
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Pros: "They took care of you. Meals were good. Excellent airline"
Cons: "Terrible customer service."
Pros: "flight crew are good, other general categories are average."
Cons: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."
Pros: "Fast transit connections in Auckland, Good times for departure/arrival"
Cons: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Pros: "Punctuality. Confortable plane."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "Crew was very nice. Allowed us to change seats within our section for more comfort. Good food. Loves the USB outlet at our seats."
Cons: "Seats near bathroom were very noisy"
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Everything"
Pros: "Everything! It's Air NZ!"
Cons: "Nothing!"
Pros: "The customer service is stellar, the planes comfortable. I will fly with them again in the future."
Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."
Pros: "Cool temps in plane"
Pros: "Staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "Everything"
Cons: "Someone sitting in my seat already!"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "The service was very good, food good, seats comfortable. The sears on the way to my destination seemed roomier than on way home, maybe a different type of plane?"
Cons: "This was my first long flight 12+ hrs. And I wish I would have gotten the economy couch option. Sitting upright that long is difficult."
Pros: "Seats, blankets, entertainment system and service was solid. Food was also good, not great, but included in fair which is nice. Cabin Crew were a delight."
Cons: "I needed to receive a boarding pass in person, could not receive a digital one before arriving at LAX."
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"
Pros: "Crew was excellent; good and friendly service. On time."
Cons: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "Air New Zealand provided the best service Iʻve had in a while!"
Pros: "Best airline I've ever traveled on. The staff was amazing! I felt well cared for and tended to. This airline is very attentive to detail. We took a Christmas Day flight and were told that the very slight turbulence was attributed to Santa landing on the plane. A few minutes later, St Nick made a little cameo to say hello to the children aboard! Loved it!!"
Cons: "It is a toss up which airline has more uncomfortable seats, you or United. Leg room is not great and some padding would be nice."
Pros: "I liked having the pilot tell us about the mountains as we passed over them."
Cons: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Pros: "Amazing crew. Seats comfortable"
Pros: "Crew and Food was great"
Cons: "For over 12 hours I was surrounded by screaming children. Would really appreciate an adults only section"
Pros: "Excellent"
Cons: "Nothing"
Cons: "Had a broken seat it didn’t recline...."
Cons: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
Pros: "Great flight"
Cons: "No"
Pros: "Quick boarding. Attentive flight staff. Very quick disembarking."
Cons: "Bathrooms on plane a little messy. But that’s just careless passengers."
Pros: "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
Cons: "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
Pros: "Food and beverage choices were excellent!"
Cons: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
Pros: "Great service and airplane!!!"
Pros: "The food"
Cons: "Little room"
Pros: "Service was good"
Pros: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"
Pros: "Loved the entertainment options."
Cons: "Food was horrible. Yuck."
Cons: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."
Pros: "Wonderful service. Comfortable flight."
Cons: "My TV wasn't working."
Pros: "Good food, great entertainment, comfy seats"
Pros: "Easy, friendly and comfortable."
Cons: "Last row seats so was a bit noisy. But nothing too bad."
Cons: "The planes were older and for both flight my seats had problems reclining."
Pros: "Overall the experience was good! The Emirates team are thorough professionals."
Cons: "When we have connecting flights to other destinations, there should be a minimum time gap of 2 hours. We had only 1 hour and 25 minutes at Dubai to catch our India flight and our in New York started late by nearly an hour....worrying us! Though the delay was made good during the NY Dubai flight, there was no assurance from the Captain about this when we left NY....and we were doing calculations throughout the 14 hour flight!"
Pros: "Plenty of room even in economy. Good food for a plane. Very friendly"
Pros: "Business class product is phenomenal."
Pros: "Everything."
Cons: "I can't think of anything."
Pros: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Cons: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Pros: "Entertainment is good."
Cons: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Pros: "Seats were more spacious than other airlines, it was comfortable, food, service and entertainment was good."
Pros: "everything"
Cons: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Cons: "Most horrible experience... customer service is horrible ... didn't even take the flight . They delayed the flight and they think it is ok to put us on any flight they want . I booked the flight because i was particular on the shortest duration of the flight they rebooked me on a flight that would have taken me to my destination after 36 hrs and the way the crew spoke was so horrible. It was as if they did me a favor by putting me on another flight."
Pros: "service was good"
Cons: "Need to improve on the toilet"
Pros: "Responsible and attentive crew. Food was adequate."
Cons: "5 hours delay on the tarmac (before take-off) as 2 wheels had to be changed. 110v power plug points on the seats were not working."
Pros: "Emirates is my new favorite airline. Food was excellent, flight attendants were all friendly and professional, the seats were spacious, and there was a great selection of movies."
Pros: "Excellent selection of entertainment"
Pros: "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"
Pros: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Cons: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pros: "Crew was great, entertainment options expansive, food decent"
Cons: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
Pros: "The flight crew is genuinely caring"
Cons: "None"
Pros: "The aircraft windows were clean, that's about it!"
Cons: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Pros: "The comfort of the Airbus A380. Friendliness of staff, good food and wine. Great entertainment programs. I am a concert pianist, and I can not believe you offer so many channels of Classical Music on board! Plus all the movies.... Exceptional and good value. I am hooked!"
Cons: "Nothing"
Pros: "Emirates is easily the beeeest airline out there. Their economy beats almost every other airline, and their rewards system is fantastic (truly rewarding -- I get free flights all the time for being a Skywards Silver member). The food is so much better than other airlines too. I ordered a vegan meal and their vegan meals over the past 6 years went from absolutely awful to incredibly delicious and gourmet. Their entertainment system is also the best Ive seen across all airlines. They have movies that are literally still in theaters, as well as old classics, comedies, horrors, tv shows, world movies in every language, audiobooks, meditation guides and more. The crew is totally accommodating. Happy to keep flying on Emirates for every flight !"
Cons: "I haaaate that there are no footrests. It literally makes the biggest difference. These flights are always so long and its impossible to sleep unless you have three or so seats in a row to yourself."
Pros: "Flying with Emirates was a fantastic experience. Top service, variety of entertainment, spacious seats, delicious food, and amazing helping team."
Pros: "The flight was lovely. The seats were much wider than typical airlines and comfier. I had plenty of space, especially for my legs. I was able to sleep comfortably for most of the flight. The in flight entertainment was also amazing. The TV's all worked and there were plenty of movie/ TV show options. It helped pass the time. It was also free which was great. All and all it was a wonderful experience. I loved flying Emirates."
Cons: "The boarding process was a bit confusing. It seemed to go by rather quick and had I not been paying attention I think I could have missed the flight because I didn't realize what the boarding process was like."
Pros: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Pros: "Service was great whole trip was pleasant all the crew was v nice"
Cons: "Almost at the end rest room run out of supplies."
Pros: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."
Pros: "Horrible customer service on the telephone line."
Cons: "Terrible customer service and no pity that jfk had 40 canceled flights coming in that day."
Pros: "Entertainment is good"
Cons: "Terrible food and service"
Pros: "Overall, the flight was great!"
Cons: "The seats could have been wider, as they were a bit tight. Would have liked more leg room. My son got sick during the landing. I pushed the assistance button several time during and after landing and none of the crew ever responded, the just ignored it. That was rather disappointing..."
Cons: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Pros: "The tv size, charging station, foot hammock"
Cons: "No delay,"
Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Cons: "Qantas need to improve thier overall customer service"
Cons: "For such a long flight should have given us more water. But were responsive when asked."
Pros: "Nothing"
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Pros: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
Cons: "Service"
Cons: "1. Food option ran out quickly 2. The row I was sitting in had limited leg room (61)"
Pros: "I liked the grilled chicken and the beef selection"
Cons: "The actual greens in both salads were weak; soft not crisp and cut in large chunks nose that were hard to handle and not flavorful."
Cons: "My business class seat was the bulk head seat. I paid dearly for this ticket and was scheduled to do business in Sydney when we landed. Having both the bathroom and food prep just beside the bulk head seat means that the staff needs to mandate a quite environment so that those persons in those seats can sleep. The staff fraternized with the passenger and I was unable to sleep. I should have been warned about this seat selection. Also the curtain that separates the areas should provide more sound proofing ability. Devastated upon arrival. This was one of my worst Qantas experiences."
Cons: "Really unnecessary delays."
Cons: "Unnecessary delays"
Pros: "it was good to escape more than 3 hrs long, tiring journey to Sydney and also lesser wait period at Sydney"
Pros: "Great service on the flight."
Cons: "The boarding process with qantas at JFK is chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers Very bad lounge at JFK if used to first lounges like Cathay and JAL"
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Cons: "N/a"
Pros: "The crew were very polite and helpful given the stressful circumstances."
Cons: "Boarding was a mess. One staff member trying to deal with a full flight of delayed and tired passengers. Given the delay out of NY (due to weather) connecting flight to melbourne was missed. Not happy that I was put on a flight to Sydney instead. Entertainment system is dated. Personal headphones don’t plug in and the interface was unresponsive. Expected better from qantas."
Cons: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
Pros: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Cons: "Seats a bit cramped in economy."
Pros: "Clean plane and polite crew"
Cons: "Left late and food was just average"
Pros: "Entertainment system had a good selection of tv. Pity the sound was affected by poor maintenance."
Cons: "Jack port for sound system damaged again. Horrible pullled pork sandwich. B737 is horribly uncomfortable to fly as it is too narrow especially where the seat is level with a fuselage rib. A330 is much better."
Cons: "They do not offer any options to passengers who have allergies i.e Onion and Garlic"
Pros: "Felt looks after by crew"
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"
Pros: "Assistance is good."
Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."
Pros: "Great service. Perfect flight"
Cons: "Entertainment system was not working at my seat"
Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "Not enough food"
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Pros: "Loved the two cords in the seat behind me and the iPad idea"
Pros: "Food"
Cons: "The complete lack of space between seats Old style plane Very average new movie selection"
Pros: "Everything was great about these flights, food and service included. We had a slight delay on our return flights but were updated along the way. Definitely recommend!"
Pros: "I arrived in Melbourne 9 hours after I was scheduled to. The flight was severely delayed out of NYC and then I missed my connection out of LA and flew to Sydney instead. I was offered a $20 voucher for food at jfk, and that was it."
Cons: "See above"
Cons: "The plane was freezing cold even with multiple layers and a blanket"
Cons: "1. Flight 12 left 2 hours late from New York 2. Flight left 21/2 hours late from Los Angles 3. We asked to be seated on the tiles , as we are seniors we needed to get up regularly during the night (16 hour flight during the night) We were seated window and middle seats. The person on the aile was had a broken knee and was wheel- chaired on to the plane. As a result we could not get up to go to the bathroom. 4. Because we left late from Los Angles , we missed our connecting flight on to Auckland. Qantas was kind enough to apologise, put us on another flight and gave us vouchers worth a grand total of $10. 5. We then arrived 2 hours late in Auckland, where we missed our connecting flight to Wellington. 6. Our 2 bags that were checked-in at New York are still missing. This is being written 4 days left New York. 7. WE have since had to purchase new winter clothes."
Cons: "Delays"
Pros: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Cons: "Those with special meals receive their food way earlier than the rest of the plane."
Pros: "Staff obliging food excellent on time all good"
Cons: "All good"
Pros: "Entertainment Is always good"
Cons: "The five hour delay. Would have appreciated a phone call so I didn't have to get to the airport so soon. Food used to be so much better"
Pros: "Staff was courteous and the in flight food was good"
Cons: "The flight was delayed 1 and a half hours to start with. Although the entertainment system on the plane is very good, half way through the flight it started having issues. Movies stopped playing and then the whole system locked up. First it was just individual seats that had problems but eventually the entire plane was unable to view anything. Even a complete reboot did not help. We spent the last 6hrs of the flight unable to view anything even though they repeatedly tried to reset the system"
Pros: "Food was amazing as was the crew"
Cons: "Seats get stuck and difficult to maneuver to the upright position."
Pros: "Good meals, friendly service. Very comfortable"
Cons: "2 hour delay"
Pros: "Breakfast and crew member in first class"
Cons: "Entertainment"
Pros: "Clean comfortable flight, safe. Nice crew."
Cons: "Better snacks!!! More room between seats!!!"
Pros: "Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman."
Cons: "This was just so awful! I was so disappointed because I have heard good things about United. The seats I paid extra for were ridiculously small, no leg room at all! Then the plug for earbuds was broken, so I was unable to watch movies or listen to music. I am really dreading the trip back!"
Pros: "Crew was pleasant and just plain awesome. Boarding process at Austin was very good. Flight was about 25 minutes early into Denver."
Cons: "Denver airport with all the construction is pretty disappointing. Hard to navigate. They need to hire someone to come up with easier way finders for people to see. Also parking is HORRIBLE. Long term and all the public and private companies offering service and to me not one of them does it well."
Cons: "Early boarding in sfo, I had to forget my food."
Cons: "I was lead to believe I was booking a flight on lufthansa. It turned out it was United in a confirmation email a few weeks following the purchase. Then 24 hours prior to boarding, a notification comes in that I am flying Air Brussels. This leaves me with confusion - which airport terminal to go to, where to check in, who to call, etc. When I finally arrive to the airport at JFK, I find there is no Air Brussels Check in and that I need to go to United. But United no longer operates out of JFK, so I was finally directed to the British Airways terminal to check in with Eurowings. The flight was supposedly a Eurowings flight in collaboration with Lufthansa and United but operated by Brussels Airlines. I’ve never before experienced this miscommunication and confusion with one single flight, especially in my home country. When I booked the flight, it was quite clear it was Lufthansa and I paid Lufthansa prices. I was very disappointed overall with the experience leading me up to boarding time and had I known it was not a Lufthansa plane and crew, I would not have booked it. I hope you can I understand my frustration as this was poorly communicated and manasged and was quite misleading from the start. I would appreciate some compensation or recognition for the confusion as I will no longer be using Kayak or third party booking sites due to the way this was handled. I am a loyal Kayak user, but this was just too much and nothing like I’ve ever experienced before."
Pros: "Pretty good leg room and nice refreshments, but the flight was delayed quite a bit and caused to me to miss my connecting flight, which I was told I had plenty of time to get to."
Cons: "See what I liked*"
Pros: "Everything"
Cons: "The disconnect between ticketing and boarding passes between the 2 airlines. We didn't have TSA PRECHK on the boarding passes United gave us in Portland and getting through security was long and tedious."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Cons: "More comfortable seat. The seat on this airplane offers little back support."
Cons: "Hot cabin"
Pros: "I liked the flight attendant, who was kind and courteous."
Cons: "I hated the plane. I do not feel comfortable on prop planes, especially one held together by duct tape. My son pointed it out to me inside and outside. The plane should be. out of commission."
Pros: "Direct flight"
Cons: "Forced to check in carry on, 1 hour to get it at bagage claim."
Pros: "Nothing"
Cons: "No assistance what so ever. Flight was cancelled. No refund, no room, no help. Had to rent a car $300. Next available flight 24 hours later."
Cons: "Continuously moving departure time back."
Pros: "Seat have enough space for legs. Airplain was clean and crew was friendly and pilot was nice as well, we had some air bumps on our way, so pilot took time to explain why he turned on seat sign, as well as he told 5-10 minutes before start lending that it is ladt change to get up to use restroom if someone needs it. The landing was smooth"
Cons: "Employees of united in Tampa airport are rood, to be exect lady Jennie M (or something starting with J and inial M) It was my flight back to Chicago. I had basic economy which means I can have only one personal bag (which I did, but it is lil bigger then regular women bags) I new it will fit cause I am flight with it all the time if I am going only for a few days and on those cheapest tickets. She gave me hard time telling me that my purse is to big to take on board and was making me to pay for that and the tone with wich she dpoke to me wasn't nice. When I told her that in Chicago they let me go with that bag, she said: "those united employees are not doing there job, if you want to go with it go, but I'll call too ur gates and they will charge you double for that bag" Which noone did, they did not even stoped me on gates, because my bag is perfectly fitting under the seat."
Cons: "Over 3 hours delayed and they just kept bumping the departure time back 15mins so you couldn't plan time to eat or find a restroom. Stop leading the customers on and reimburse them when you don't deliver your end of the contract."
Cons: "I'm a normal sized man and the seats were terribly cramped. I likely won't fly United again as long as I have a choice."
Pros: "It was spacious"
Cons: "When the captain talks on the radio it is super loud and when the flight attendant talked you could not hear what they were saying"
Pros: "Flight attendant was nice"
Cons: "Three hrs late. Direct tv for 1st class was non existent. Gave us a bag of chips as a "premier snack""
Pros: "I know it's not the crews fault for the delay, but everything was just truly horrendous. I was a little hesitant to fly United after their scandal, but now I know that I should not have. After a 2+ hour delay, I had to pay $60 at the gate to check a CARRY-ON that I had already asked about at the baggage drop at the beginning of that dreadful day. They assured me that it would be no problem, and foolish me, I actually believed them, so instead of paying $25 to check it ahead of time, I got screwed for $60. For a close to 6 hour flight, a meal should be provided. Entertainment was free because of the fiasco, but normally it's $7.99 which is ridiculous. Lastly, the leg room was really nonexistent. Truly the worst experience I've ever had flying, and I've flown plenty of airlines, both domestic and international. I definitely think my return trip back to Jersey will be my last time flying United."
Cons: "Refer to the aforementioned post outlining everything I did not like about this absolute trip from hell. Very disappointing to experience that and it really started the trip out on a sour note. Hopefully it gets better before I have to get back on another United plane back home."
Pros: "Staff"
Pros: "Crew was efficient and curtious. Dinner (veg option) was good."
Cons: "Enterrtanment system not working well. Breakfast was minimal, bread very dry."
Cons: "This flight was cancelled and it became one of the most chaotic ordeals to get from Newark to Seattle."
Pros: "Everyone was very attentive and the flight could not have been more comfortable."
Pros: "NOTHING!"
Cons: "DIRTY PLANES, POOR SERVICE. DELAYED FLIGHT AGAIN"
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "2.5 HR layover lost bag"
Cons: "The flight was cancelled and no reasonable accommodations when I asked about a month ago to cancel and was told non-refundable or additional charges for changes"
Pros: "Everyone was great helped me make my flight on time and great service."
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "Economy class had a lot of room."
Cons: "Nothing in particular."
Cons: "San Francisco always has delays. You pull away fro. The gate & sit on the runway for 25-30 minutes. Frustrating."
Pros: "Great flight today from Chicago to Dayton good to be home. Very fast and efficient."
Cons: "To Stewart will not let me move forward even when it was open seats"
Pros: "Nothing"
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Pros: "Able to pick seat"
Cons: "A little tight"
Pros: "What can you say ?? It's a 20 minute flight on a tiny cramped plane but it got us from A to B on time. Crew was as friendly as they needed to be. Landing was very hard."
Pros: "Crew was nice, good entertainment"
Cons: "Was delayed at least an hour and a half. Not enough overhead bin space. Took very long for luggage to come out to claim"
Pros: "Amazing service."
Cons: "N/a"
Pros: "Overall, this was an OK flight; nothing to brag about."
Cons: "The flight attendant told me that I did not need to collect my bag in Toronto and that it would automatically be sent onward to Halifax. DO NOT BELIEVE THIS. All United passengers arriving in Canada MUST manually gather their luggage at baggage claim in Toronto and clear customs manually. ONLY Air Canada has this automatic option. Even if the United flight has an Air Canada code share United passengers MUST clear customs manually. How hard is this for flight attendants to understand?"
Cons: "No complaints"
Pros: "Nothing"
Cons: "My flight was booked canceled then changed and rebooked without me knowing for a month later I was supposed to leave June 5th not July 5th I had to pay a extra $409 this trip cost me $781.00 for no reason I will Never use kayak again."
Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Pros: "Price was nice at $142"
Pros: "Everything ran smoothly and staff was nice"
Cons: "The plane temperature was freezing! My whole body felt numb by the emd of thr flight, I was so congested I could barely breathe and I started to have a sore throat :("
Pros: "My flight to the Philippines is more like hopping from one island to another. Lax >Hawaii >Guam > Philippines. It's a 19 hrs flight to my destination including lay over and I love it. I can relax every lay over unlike direct flight pack like a sardines."
Cons: "Traffic in the Philippines (Manila) is worse than L.A. I missed my return flight and I had to book another flight the next day. It cost me $300.00 for that incident."
Cons: "Horrible costumers services I never Ever flight here"
Pros: "Nothing"
Cons: "For some reasons, my reservation didn't have an assigned seat number ! For both trips I had to wait as the absolutely last passenger in order to be told where to sit. In both situations hence i had to leave my bag to the flight assistant because there was no space for it left. When I ask for an explanation i was told it was a sort of United software bug. Nobody cared to explain me what happened, nobody came to me with an apologize, and a flight assistant on my way back made also fun of me for being the last one. This is a ridiculous customer service, I told all my friends and will tell all my finance coworkers as well to not use United anymore."
Pros: "Turn off the damn screen in front of me. Programs are insulting'tv"
Cons: "Tv screen"
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New York John F Kennedy Airport - Queenstown Flights
Departure:
New York John F Kennedy Airport (JFK)United States
Destination:
Queenstown (ZQN)New Zealand