Plane delayed and we missed our connecting flight.
Flight got delayed for six hours
Cons: "I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have."
Cons: "Three hours departure delay from Munich to SFO"
Cons: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Pros: "The confort and quality of Lufthansa is excellent!"
Pros: "crew wasn't friendly, seats are very narrow and uncomfortable"
Cons: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Thé entertainment was amazing. I watched a live soccer game"
Cons: "The space in the plane"
Pros: "Boarding was efficient. Everything else was average."
Cons: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."
Cons: "Food could have been better,there several seats empty ,but couldn't switch seat or food TV wasn't working at all"
Pros: "What more can you expect for economy travel?"
Cons: "Cramped seats"
Pros: "Really good food and personal service. Made me feel like I was in a restaurant."
Cons: "I tried to get onto an earlier flight for my transfer. They were not accommodating. Next time I'll consider a flexible fare."
Pros: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Cons: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Pros: "Our cabin service was superb Our seats were wonderful"
Cons: "Nothing it was perfect"
Pros: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Pros: "Very comfortable, amazing crew and service. Entertainment was very good with lots of options."
Pros: "I made it to my destination"
Cons: "Cancelled flight, timing, and a day lay over I wasn’t pre pared for."
Pros: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Pros: "Food is good, staff was attentive"
Cons: "Entertainment could have used some more recent options"
Pros: "Screen monitor and flight map"
Cons: "Flight was delayed and it was kinda cramped"
Cons: "Boarding and take off was very delayed for a flurry ,this delayed my connection and made my total trip awful.i was traveling with a kid but still given last seat .Food was okay and crew was helpful. After having travelled to US lot of time I felt this trip was very tiring and frustrating."
Cons: "Same reason as above."
Cons: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Pros: "The movie selection"
Cons: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Pros: "I am very happy with my flights. I would recommend to friends and family. :) Thank you"
Cons: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Pros: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"
Pros: "Crew was great. Food was good."
Pros: "Airline crew very friendly and courteous throughout entire flight"
Pros: "Fell aslep right after takeoff"
Cons: "Delayed flight"
Pros: "It was a short flight. Took off a few minutes late, but we made it to Frankfurt on time."
Cons: "Leg room is very tight. Boarding was chaotic and entertainment was non-existent."
Pros: "Service was excellent"
Cons: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Cons: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Pros: "Food was pretty darn good, and the crew was very generous with drinks."
Cons: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."
Pros: "Online check in is efficient, staff both at the airport and on board are friendly and helpful. Seats (economy) are OK. Onboard entertainment is good (good choice of films, TV shows and games)"
Cons: "Food - as usual airline food is mostly inedible and unappealing. I usually eat at the airport before the flight and skip the meal onboard."
Cons: "Food was not good. Seat leg room very uncomfortable"
Pros: "I had a very short (perfect timing) stopover on my way to Bucharest."
Cons: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."
Pros: "The on time check in and take off. The cleanliness in sight and smell of the aircraft . The friendly cabin crew. In overall, it was a pleasant experience."
Cons: "The ambience of the aircraft and the pleasant cabin crew. They treated you with absolute courtesy and were always at your service."
Pros: "He was kind."
Cons: "Despite the fact that I knew I would miss my connecting flight in Frankfurt because of the delay in Switzerland, the gate agent had no control to schedule me on an alternative flight. I missed my flight coming out because the connection was so tight and the Frankfurt airport so large so I tried to adjust things in Geneva to be proactive. The agent called his manager who said he couldn't do anything. As a result, I did indeed miss my flight in Frankfurt and ended up having to spend the night in Frankfurt. I got back 20 hours later than I should have, and all because Lufthansa doesn't empower their gate agents to use common sense to help their customers."
Pros: "Such a nice plane. So clean and new and professional staff."
Cons: "Boarding a little disorganized. But it was the airports fault I think."
Cons: "In Boston, the boarding process was worst I have seen of any airlines and terribly organized. Given it was 747 flight, the boarding took over an hour and 50 min behind scheduled start time. The crew did not board until after the scheduled boarding time. No crowd control or baggage control announcements. compounded with traffic on the runway"
Cons: "The controls on movie screen did not respond to touch very well."
Cons: "I did not like the surprise of having to pay for a seat reservation, once I had purchased my tickets. This was costly and certainly unexpected."
Cons: "Wish I had more time to shop Duty Free/Munich."
Pros: "Excellent Flight. Roomy seats. Good entertainment package"
Pros: "Efficiency, courtesy, professionalism."