Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Cons: "Breakfast was not tasty. Options could have been better."
Pros: "The crew was wonderful, very hospitable and friendly."
Cons: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Pros: "Sat in business class pods. Best flights we’ve ever taken !"
Cons: "Nothing"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Pros: "Can’t remember"
Cons: "Food selection specially for vegetarian"
Pros: "Nothing."
Cons: "Not being scammed on bag charges."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Cons: "Generally ok for econ"
Pros: "The crew, the entertainment, the cleanliness and the overall experience was lovely"
Cons: "Lights could have gone fully off during a red eye international for sleeping."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Cons: "They need to bring around water more often. And actually offer it to people in the window seat."
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "Great pitch"
Cons: "All good: 777:300"
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "the staffs and the boarding experienve"
Pros: "This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me."
Cons: "Narrow Ailes make it difficult to board."
Cons: "That is didn’t happen until the next day"
Pros: "Very professional staff"
Cons: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."
Pros: "Legroom"
Cons: "Late"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Wonderful employees"
Cons: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Cons: "nothing!"
Cons: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Cons: "Just a bit cramped"
Pros: "Entertainment was good, crew was nice, flight was very smooth"
Cons: "Took forever to take off, but not company fault"
Pros: "everything"
Cons: "nothing"
Pros: "everything"
Cons: "Nothing"
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Cons: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Pros: "It was s safe flight."
Cons: "I didn't feel valued and appreciated. Poor options for complementary food service."
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Pros: "Staff and the cleaninless of the plane."
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Cons: "Nothing!"
Pros: "Everything was fine, a bit late taking off but the time was made up"
Pros: "Staff were friendly"
Cons: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Pros: "Good food and entertainment"
Cons: "Timely"
Pros: "The legroom my seat had - It was near the exit and didn't have a seat in front of it. The flight was only half full which meant room for everyone to spread out."
Cons: "There was hardly any service. The flight left at 9:30pm. We were served dinner an hour later and given a bottled water. Then we never saw any of the attendants until 10 hours later. I had to hunt someone down in order to get some more water."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Lovely crew especially Heidi"
Cons: "Nothing, all was well"
Pros: "Great crew. Friendly and responsive."
Cons: "Nothing"
Cons: "Too dark to see to get into my carryon and then lost something out of it but couldn’t see it"
Pros: "Excellent in-flight service"
Cons: "Nothing"
Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Pros: "Crew were ok"
Cons: "Food was awful and departed late"
Cons: "Long delay for the flight"
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Cons: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
Pros: "The variety of television/movies was fantastic."
Cons: "Overall, the crew was rude. Short answers, extremely long delays helping passengers. A different crew in the same flight was so much better! So I know it wasn’t “typical.” They ran out of 2 of the 3 dinner options before serving us. I assumed they would start with our row at breakfast to ensure we got first pick. Nope. Served last once again (and we were in the middle, so why last???)"
Pros: "Upon confirming my flight I had received a middle seat. When I got to Sydney I was able to talk a host at the gate to see if she can move to an aisle seat. She did and it was at the front of the row with plenty of leg room. I couldn’t have asked for a better flight home."
Cons: "The mess other passengers made. Have some respect for yourself and the stewardess. I could only imagine the home some of these people Live in."
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Cons: "Lack of food for dinner..they ran out."
Pros: "Mostly everything great."
Cons: "Leg room for me a bit small. Dinner a bit mushy."
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Pros: "Great staff and entertainment."
Cons: "Boarding took forever. Flight was almost 1 hr behind."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."
Pros: "Excellent food, especially breakfast"
Cons: "Arriving at an external gate"
Pros: "The food and the crew were very good!"
Cons: "The seat had a large box at my feet and the headset/charger didn’t work at my armrest, which meant I had zero audio for the entire flight."
Pros: "Crew was great"
Cons: "Food was terrible (gave it 1 star because it showed up) and boarding was chaotic"
Pros: "Typical great Qantas customer service and safety"
Cons: "I don't understand why the fourth busiest route internationally is still so expensive.."
Pros: "The crew was very nice and helpful."
Cons: "The food was very poor and the entertainment was awful. The touch screen barely worked and the sound system was hard to listen to. I was forced to use the airline headphones. I was always losing sound."
Pros: "Entertainment system had a good selection of tv. Pity the sound was affected by poor maintenance."
Cons: "Jack port for sound system damaged again. Horrible pullled pork sandwich. B737 is horribly uncomfortable to fly as it is too narrow especially where the seat is level with a fuselage rib. A330 is much better."
Pros: "crew were the best part being proactive asking if needed anything or getting a pillow. Boarding, I was one of the stragglers so got on easy"
Cons: "Leg room is awful, food for breakfast is a bit soggy with baked beans making hash brown soggy"
Pros: "13 hours might seem long but other carriers had longer flight times. Qantas was friendly and efficient. The flight itself was smooth. The B747-400 aircraft, while old, was comfortable. I slept for most of the flight with the help of some melatonin. The entertainment selection was good. The service was good. I would happily fly Qantas again on my next Australian adventure."
Cons: "The headphone connection in my seat was wonky on both flights to and from SFO-SYD. It was the same aircraft."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Pros: "The service of both inflight & gate agents were wonderful"
Cons: "The seats were a bit tight"
Pros: "I had an exit row seat so being tall this was very much appreciated"
Cons: "no problems"
Pros: "Good service, on time"
Cons: "Coffee, not good enough"
Cons: "They did not have vegetarian food in spite of my request."
Pros: "Great selection of entertainment. Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Cons: "You charged me twice in my credit card the Ticket from Adelaide -Melbourne and Melbourne-Sydney"
Pros: "The crew was very attentive."
Cons: "We were two hours late taking off because of mechanical glitches. We missed our original connection and our baggage was lost on our additional flights."
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "The ES on my failed three hrs into a 13 hr flight. No music no movies just a black screen. Staff unable to help. The cold salad option included raw potatoes, inedible raw broccoli stocks & green beans. Tough grisly ham bits. More like rubbish bin material than food."
Cons: "Cramped seating, no ES, poor quality food options"
Pros: "Didn't have to pay for drinks, after 4pm policy!"
Cons: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Pros: "Yes the crew was great."
Pros: "No complaints, relatively spacious economy seats"
Cons: "Food was nothing to write home about"
Pros: "Crew was good, seat was tight."
Cons: "Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault."
Cons: "Flight delayed by 45 min Lost my checked bag"
Pros: "Short flight, and getting a meal made it go faster"
Cons: "Can’t really think of anything"
Pros: "Landed 30mins early"
Cons: "Better management of people boarding from the front"
Pros: "Business class manager really looked after my food allergy requirement."
Cons: "New crew member - belatedly realised I was in business."
Cons: "despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight"
Pros: "Virgin Australia crew members have been extremely courteous in my recent flights with them."
Cons: "We got bumped to quantus flight at the last minute. VA was not helpful is getting us to the new flight."
Pros: "Crew was good."
Cons: "Seating ok for say a flight from Syd. to Melb. But not adequate for a short haul international flight. Lack of food is disappointing."
Pros: "I'd already been in the air a total of 18 hours so this flight was only 1.5 hours so the finish line was in sight, could hardly wait for it all to be over"
Cons: "Already be there"
Pros: "nothing"
Cons: "vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class"
Cons: "Crew asking borderline rude questions, e.g., didn’t you hear..."
Cons: "We arrived 3_ hours early to check in for a 12-22 flight but had to stand in line much longer than necessary because passengers who arrived late for flights that were departing were checked in before we were. We understand that the airline is trying to check in passengers for departing flights so they can leave on time but they need a better system to avoid penalizing passengers who follow the rules. Our flight was delayed 90 minutes, causing us to potentially miss our connection in LA. We were not provided any information in flight or immediately upon getting off the flight to calm our worries about missing the connecting flight. So we stood in customs and immigration lines hoping to make it. Only after we collected our luggage, were we told that we had been rebooked on another flight from LA to DC (our final destination). We could have been given that information in flight or at least when we got off the plane to avoid being stressed in customs and immigration. The airline needs a much better way to handle delays for passengers who are going to miss connecting flights."
Cons: "Virgin appears to have lost its way in its treatment of business class passengers from Fiji to Brisbane. Gone is the lounge to relax in prior to boarding , long ques and bottlenecks in "priority " lines whilst trying to board and then there is that other affliction that they now suffer from poor quality meals and selection of same Oh well so much for that wonderful experience of flying at the front of the aircraft"
Pros: "Fast flight"
Cons: "Delayed departure due to headwinds for incoming aircraft"
Pros: "Economy X was excellent value for getting 3 seats between 2, best I've ever slept in economy. Plane was late arriving before departure so boarding was late but we did leave and arrive on time. As I had an upset stomach the crew were nice enough to give me extra crackers and it was no hassle getting me herbal tea."
Cons: "Would be nice to have onboard entertainment included"
Pros: "Movie selection was good. Complimentary wine was excellent and plentiful."
Cons: "Seat room was cramped."
Pros: "Quick, efficient, all you want and need for a flight to Melbourne."
Pros: "Nice ppl"
Cons: "Nothing it was great!"
Pros: "Flight was fine. Food was fine."
Cons: "A wheel was broken off our new samsonite luggage. Virgin does not care."
Cons: "It got very cold and I was freezing"
Pros: "We arrived safely and on time"
Cons: "This was the only airline you had to pay for a soft drink."
Pros: "The Economy X seats and legroom were very good. Staff were also very good"
Cons: "I did not like their entertainment package i.e. movie selection and particularly the TV shows. The ABC NEWS was a joke."
Cons: "We paid for business class flight and were made to pay additional for change of days, but despite they're being seats in business class, we were not upgrade"
Pros: "Thanks Simone and team."
Cons: "Entertainment choices limited"
Cons: "I didn't like the fact that there were no snacks served between dinner and breakfast. It was a long flight and some snack could have been offered"
Pros: "Guy at check in counter helped us with our visa into Australia and was friendly and helpful"
Cons: "Flight crew was standoffish and bathrooms were not fully supplied"
Pros: "Had more then normal snacks."
Cons: "High numbered srat assignments board fron back of plane. This requires you to climb down & up stairs with carry-on bags. Would be good to mention when making reservation & seat assignments."
Pros: "Good entertainment, nice crew. Enjoyed the flight!"
Pros: "Staff were fantastic"
Cons: "Food options"
Pros: "Because the flight was short, we had no entertainment options offered. I think I’d like flying more if movies were show, even if the whole airplane shows one movie like they used to do. Otherwise, it was a normal flight...nothing memorable. Though, my fiancé did love the granola bars and raves about them after the flight. I didn’t eat mine so I gave mine to him."
Cons: "No entertainment options"
Pros: "nice aircraft. hosts were promt to address any issue."
Cons: "lack of movie options especially hindi movies"
Pros: "Flying on Xmas and the crew was fun, dressed up and singing. I loved their energy. However when it was time to deplane their little singing number held up passengers from disembarking so that was annoying but I enjoyed it anyway :)"
Cons: "That they several meals to those who pre ordered them and did the entirel plane and then came back to do the regular drink/ cart service. This mean we went almost 2 hours without water because delivering meals took so long but also that the cart was in the aisle for an extra ordinary amount of time- which made getting up or bathroom trips almost impossible. I had to wait so long to use the lavatory I almost had an accident bc they were still doing service."
Cons: "The aircraft was cold. It felt like we where in a freezer."
Pros: "The plane and flight attendants were just great. The food was great as well."
Cons: "My grandmother had a terrible experience getting from check-in desk to the plane. We were made to feel she was an inconvenience due to her disability. She wasn't provided a wheel chair service in a timely manner, attitude when asking why service was so delayed, and it was not acceptable that she had to walk from the bus to the plane, having to walk up the platform to the plane door. I really think Virgin Australia should educate their employees on how to accommodate those who are less able bodied."
Pros: "The takeoff and landing a very noisy aircraft and old"
Cons: "No complimentary food on a long flight plus no entertainment screens"
Pros: "We know you want to make money. Have a heart and give us some more legroom. It’s cruel how you pack people in. It’s ridiculous. Luckily it’s a short flight, but, man, your greed is causing people pain."
Cons: "See above."
Cons: "Some confusion at LAX about who was operating the flight and where the check in for Virgin Australia was... 3rd time lucky. The rest was smooth"
Pros: "More leg room on this plane than any other economy plane I have been on"
Pros: "entertainment is good"
Cons: "surely the food can be better than half a muesli bar"
Pros: "Flight from Sydney to LA was fine, no issues. Issue on connection from LAX to JFK."
Cons: "We were delayed getting out of Sydney so late getting to LAX. Ran to get through customs, then airline rep said we might not make flight connection but to run...so we ran through two terminals, dropped baggage, ran through security to our gate...made it while flight still open...but...gate agent said Virgin had re-booked us already on flight 5 hours later and we no longer had seats on that flight. So two very serious questions that I have not yet gotten a satisfactory answer... 1) why were they allowed to re-book me without my consent? Every other situation, including changes to this itinerary in the past, I was told no changes could be made without my approval? 2) if they had already give away our confirmed seats, why in heavens did they tell us to run? At the airport I got a variety of answers that seemed to be pointing fingers since Sydney flight was Virgin Australia and LAX was Delta....despite codeshare seems these two companies do not work so seamlesslessly and one has no real idea what the other is doing....to the travelers detriment."
Pros: "Fast Check in & Boading using their self check in system."
Cons: "There were only two toilets at the rear of the plane as the front ones were reserved for Business Class. This caused constant queues from the rear of the plane making it difficult for those leaving the toilet as they worked their way back through the queue. This made it very uncomfortable for the passengers in aisle seats at the rear as people had to invade their space to get past each other, particularly when the food and drinks trolley came through. Entertainment was available only on your own device by planes wifi system. Unfortunately you needed to download an app before flying, so was not able to try this out. Virgin should of communicated this requirement prior to the flight."
Pros: "Flight was ok"
Cons: "The line to bag check was ridiculous and to the door in Sydney."
Pros: "Generally a good flight"
Cons: "Check in & Bag Drop Procedure is very poor. The process needs to be looked at"
Pros: "Nothing"
Cons: "Everything. They required us to get a visa even though it WASN'T NECESSARY AT ALL! Which cost us around 100 usd. I want it reimbursement immediately."
Pros: "Quick 1hr 20min flight from Syd to BNE. SYD"
Cons: "Everything was good"
Pros: "Nice crew, clean aircraft, on time departure."
Cons: "Entertainment system."
Cons: "Enjoyed it very much. Great crew and clean plane!!"
Cons: "Older plane with very small and uncomfortable seats. Staff wasn’t nearly as attentive as in previous flights. Several mechanical glitches with the plane itself and with the food service"
Cons: "The ticketing experience almost cost me missing my connection. I did not get my con# or my second boarding pass so after customs I was forced to go back out and wait for a bus to get to a different terminal. I waited 30 min. Very poor handling."
Pros: "Liked that I was heading to Fiji for some nice vacation"
Cons: "A lot could have been better, the crew and captain didn’t know the immigration procedures for the United States, both flights late. Then also entertainment was quite lacking on a 7 hour international flight."
Pros: "Coach seats reasonably comfortable. Coach bar service outstanding."
Cons: "Coach food quality, in-flight entertainment, and between meal snack service are average."
Pros: "Fantastic service from check in until arrival."
Cons: "More up to date movies"
Pros: "Polite crew"
Cons: "Movie selection"
Pros: "The plane was new and clean. The crew was so friendly and welcoming. Anything we needed on our flight they were more than happy to oblige and always did it with a smile"
Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Pros: "Good service, friendly staff, comfortable seats"
Cons: "Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating"
Pros: "Some crew members are excellent and some are flat."
Cons: "Food is kind of bad"
Cons: "Boarding a bit chaotic"
Pros: "Trip , food etc"
Cons: "Delays on flights"
Cons: "Nice crew. Newer airplane"
Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."
Pros: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Cons: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Cons: "planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered"
Pros: "well refer below"
Cons: "plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like"
Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."
Cons: "No information around delayed flight. There were 4 delays.."
Pros: "It was a pleasant and short trip from Nadi to Suva."
Cons: "No complaints."
Pros: "The service and food"
Cons: "Plane seems dated"
Pros: "Didn't like anything, meal service was terrible"
Cons: "Never liked anything and will make sure not to take that flight ever again"
Pros: "Crew was very nice and did a great job."
Cons: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."
Pros: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Cons: "Boarding"
Cons: "We were in the last row on the plane for some reason that was not explained....Parts of plane fell on our heads..Not enough room to lower the tray table...Wedged into seat like sardines...Entertainment was the sounds of toilets flushing...We paid a fortune for first half of flight from LAX to Nadi that was excellent...The second leg of trip to Auckland was a HUGE NIGHTMARE that won't be forgotten....Shirley and Ron Richard"
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Cons: "Fiji airways lost about a third of the baggage on our flight and no representatives would give us any information. Then when we were sent to file a claim for lost luggage, no one was at the office for another hour. While I understand things happen, the way that they handled this situation was completely awful."
Pros: "The flight crew was friendly and efficient. it was a pleasure to fly with them."
Cons: "The entertainment system had EXACTLY the same movies/shows we had on the flight over. Since we flew like 14 hours, we saw everything we wanted to see the 1st time. Maybe offer different choices on southbound and northbound itineraries."
Pros: "Staff were friendly."
Cons: "Staff could have had more control.of boarding process. Pax just swarmed the boarding line."
Cons: "The seat were not that comfortable!"
Pros: "We got sone roomy seats it was nice"
Cons: "When I landed in LA after my trip I was sad to find that my suitcase was broken into and item bought were taken."
Cons: "The food,rude staf ,small and uncomfortable seats,outdated entertainment system. A staff member had the nerve to tell me to let a first class customer go before me to the restroom (although I was in line to use my assigned restroom) because “he was first class and his assigned restroom was occupied.“"
Pros: "I didn't like anything about this airline !"
Cons: "Where do I start !!!! Horrible service bad food no class ... Would never fly Fiji Airways if I have other options . Sad that it's the only airline flying to Fiji ."
Cons: "The legroom and my touchscreen was unresponsive - had to press the button multiple times."
Pros: "No surprises. Left on time. Food better than average"
Cons: "Took longer than thought given distance covered"
Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."
Pros: "Great views, fun airport w live music...seeing storm over Auckland"
Pros: "Good movie selection. Cozy blankets (I'd love to buy one). Overall nice facilities. Smooth flight most of the way through."
Cons: "The flight was unusually warm. Other passengers asked the A/C be turned up but I didn't notice much difference after. The food selection was poor compared to the usual offerings I've seen with Fiji Airways. Dinner's side dishes were a hard roll, chocolate coconut dessert thing, and slice of cake. I was hoping for fruit and/or a salad. Food service was a little slow."
Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."
Pros: "Service provided was nothing less than desirable! They were great!"
Cons: "Boarding but that was due to the passengers. They don't listen"
Cons: "Boarding passes were not properly issued causing us to miss connection in LA. Flight left Nadi an hour late and although pilot indicated time would be made up, a 10+ hour flight resulted in less than 15 minutes of time made up. There is no possible reason a flight of this length could not make up the entire deficiency. We were told customer service reps would be available for passengers with tight connections. The customer service rep basically told us there was nothing she could do since we had to go thru customs. Will never fly this airline again. Fly to New Zealand previously on Air New Zealand and will use them in future. Price difference is not worth the service deficiencies."
Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Pros: "Entertainment was awesome!"
Cons: "Leg room I paid for actually feels like room on my normal domestic flights. Need more 'leg room'. The food is so processed, it's beyond horrible. It was not edible to me. Boarding was chaotic and unorganized. Too cold on the plane."
Pros: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Cons: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."
Pros: "Everything was great! Can't wait to go back."