Cons: "Excellent service!"
Pros: "Crew was great. Plane was clean."
Cons: "My bag could have arrived with me in Des Moines. Instead I had to go back and pick it up the next day."
Pros: "Transportation of my pet with no issues"
Cons: "For the longer leg of my trip, there was no entertainment. No screens at all! No food besides some dry pretzels on a 5 hour flight and the crew was borderline surly. They were running into people with the drink cart, bumping any edge of arm or leg that was in the aisle, not smiling, not pleasant at all."
Pros: "Amazingly helpful and friendly crew."
Cons: "Affordable fares equates to small space."
Pros: "On time, good boarding process."
Pros: "The crew was great. They especially did a remarkable job keeping bathrooms clean."
Cons: "Food is definitely not as good as international airlines."
Pros: "Food was far better coming back than going there."
Cons: "No working USB to hook electronics up. What good is it to stream onboard content when on a 10H flight my phone dies in 4H... Stick to paper books next time."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "The crew was great, the plane was new with good tech and space in the seats"
Cons: "Terminal b at lga is a disaster"
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
Pros: "Customer service was excellent"
Cons: "Great service always"
Pros: "Good flight and crew"
Pros: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Cons: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Pros: "It was ok. Got there safe and sound. That's what counts."
Pros: "Everything in order and on time."
Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
Cons: "Sat on the plane for an hour waiting for crew - limited air conditioning"
Pros: "Great entertanment system and nice complimentary drinks including liqour."
Cons: "Seats a little cramped in coach"
Pros: "Size of the plane and smooth ride"
Cons: "Enormous delay"
Pros: "They were gracious and courteous, the flight attendants. Very nice people."
Cons: "The last seat empty thing was weird but im sure that has to do with some new regulations or something and not the airline itself."
Cons: "American wins tge coach torture contest!"
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Cons: "For an obviously new aircraft the space between rows was horrendous. I am 5ft4in tall and when I sat down my knees touched the seat in front of me. When the passenger in front of me tilted his seat back I couldn’t even cross my legs! I like Qantas but I have learned to abhor American Airlines (which operated this flight), next time I will probably use Air New Zealand purely because of the seat situation."
Cons: "Food service was not announced. Take off was delayed one hour"
Pros: "New plane, great crew on board."
Cons: "seats were hard especially for a 13 1/2 hour flight."
Pros: "Very upset this was an American Airlines Plane and not Quantas. There was very little room so it was an extremely uncomfortable 13+ hour redeye flight."
Cons: "Bait and switch tactics, size of seats."
Pros: "The food was good, the crew was very professional. The flight was on time. The seats were OK, but not conducive to sleeping."
Cons: "We weren't assigned seats together. It ultimately worked out OK because I was assigned to sit between a mother and her young child. They asked if they could have my middle seat so they could sit together - hurray! After that, the person in the aisle seat next to my husband was willing to swap her aisle seat for my new-found aisle seat. But on long flights, greater efforts should be made to seat couples together."
Pros: "Smooth operation, on time"
Cons: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Cons: "The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats....."
Cons: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "Food! Friendly crew"
Cons: "Lost our bag in LAX"
Pros: "Boarding process was easy"
Cons: "Extremely cramped seating for such a long flight and there was no food or entertainment. when my daughter got sick, crew seemed put out by having to help."
Pros: "This was such an easy transition. There was always an associate at hand, ready to help, and when I made a request it was speedily completed. All aspects met my needs."
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "Seats were more comfortable than expected. Flight was smooth and uneventful"
Cons: "I did not like being asked to pay extra for a seat assignment. Luckily I was assigned a great seat even though I chose to wait until check-in!"
Pros: "From boarding to landing evething was perfect. Flight was not overcrowded, so I could lay and sleep comfortable in economy. Crew ok"
Pros: "This trip of 7hrs with AA was excellent customer service. I was very surprised, I loved it!!!"
Pros: "Crew was super nice"
Cons: "Flight was hour late leaving. Seats too close together. Guy next to me dipped himself in cologne before boarding."
Cons: "Seats far too close together even for cosch"
Cons: "Systems were down so they were just taking boarding passes at the gate, no room for carryon bags seemed really unprofessional boarding"
Pros: "Friendly staff, clean plane, and comfortable seats"
Cons: "The crew was unfriendly and pretty much not seen on the flight except for meal service and prior to landing. Drinks were only offered with meal service. The flight was 8+ hours and I was only given a beverage 3 times. Additionally questions were answered almost condescendingly. Perhaps the problem is that our flight from Pittsburgh to Rome was on Canadian Air and they set the bar high in terms of comfort and service."
Pros: "Seat was roomier. Food was good."
Cons: "To actually be on it would’ve been awesome"
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "Comfortable seats"
Cons: "No support for Amazon fire he tablets"
Pros: "From checkin to landing, it was a good and comfortable flight."
Cons: "No problems."
Pros: "The flight was very smooth, even the landing and take off. Cudos to the pilots. Liked that we were given a pillow and blanket (FREE). The food was good and the crew was pleasant. I loved that we had FREE movies and TV programs to watch with FREE earphones."
Cons: "The seating is AWFUL for economy section. For this reason I will never take a flight over 2 hours again. A nine hour flight is sheer torture!!!! Plus I was freezing the whole time, even with a jacket with a hood, two blankets, two pillows. Just a horrible situation."
Cons: "Flight attendants didn’t care about service!!"
Pros: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Cons: "I could’ve used more direction once we landed on where to go and what to do."
Cons: "The flight was delayed more than 4 hours. It was a bad experience with United."
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Pros: "Our flight attendants were delightful, courteous, and helpful, but the flight had ZERO entertainment available without additional payment (even the flight tracker cost extra money)."
Cons: "I didn’t like that the data before our departure our flight departure was changed from 1 PM to 1:30 PM and the day of it was changed again to 1:18, but then was delayed again. That issue made us late to Chicago which caused us to miss our connecting flight to Minneapolis by 4 minutes. 4 MINUTES!!! . So as I write this review I am sitting in ohare at 5:17 AM awaiting my flight when I DHOULD have been in bed in Minneapolis for the past 8 hours"
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "nice plane. good service good job of getting our missing bags to us."
Cons: "delays on both ends. luggage did not arrive with us on either end"
Pros: "See above"
Cons: "See above"
Cons: "Late and confusion, slow boarding, plane not smooth."
Pros: "Flight was on time"
Cons: "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
Pros: "perfect timing, nice plane"
Cons: "Restroom not clean"
Pros: "The flight actually had hot food for sale! The cheeseburger was pretty good."
Cons: "I had a really hard time getting the cabin crews' attention during boarding for a piece of safety equipment. I hit the call light, tried to catch them as the crew was distributing headphones, and the light got turned off by an off-duty flight attendant without checking that we needed something. I got it in the end with an apology from crew but I still don't feel terribly safe Also, the paid entertainment system that my neighbors purchased seemed to be down with static for a portion of the flight."
Pros: "In general crew is awsome, the things I didn't like are from the airlines administration."
Cons: "First of all I have to pay for my first bag even If it's an international flight?!?! It was a one and a half hour flight just to cross the border, the ticket cost over $300 and still I get charged for my first suitcase... Second of all, SINCE WHEN PEOPLE HAVE TO PAY TAXES JUST TO BRING THEIR BABY IN THE LAP?!?! C'mon!!!! And the worst, you don't let people now about this so at least we can pay it in advanced since we don't have a choice, but it is anoying that someone leave USA without paying extra just to bring your baby with you and then flying in the same aerline you are not aware you have to pay for him without notice and been inform in advanced. Third and last ... I NEVER GOT MY BOARDING PASS TO PRINT AT HOME by email, either any information or update about my flight...."
Pros: "Crew was lovely."
Cons: "I had to gate check my bag and then waited 45 minutes to get it back."
Pros: "Nothing at all"
Cons: "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"
Cons: "no food or entertainment"
Pros: "Flying first class"
Cons: "I did not like sitting on the runway for 40 minutes I did not like to have to run to catch the next flight I'm 63 years old I do you dont like to run to the next plane"
Pros: "Pilot communication with passengers"
Cons: "No food or drinks due to turbulence. No entertainment offered. You should have a N/A option for these questions."
Pros: "The price of the ticket"
Cons: "We where late and also the seats are too straight, is difficult to rest."
Pros: "Everything was great. Service. Attention. Cleanliness. Quick flight"
Pros: "Crew worked hard and were terrific."
Cons: "That was the worst travel experience of my life. All flights were delayed, customer service was rude, made me sleep on the floor in the airport, recieved no compensation. A 6 hour flight took 36 hours"
Pros: "Very good ,service from.service desk and people on the plane veri nice ."
Pros: "the flight was very pleasant thank you very much"
Pros: "Plane was clean"
Cons: "Gosh---no feedback on delay of takeoff . Didn't seem like they tried to avoid the turbulence which lasted the entire 4 hour flight . And to top it off the landing tossed us around in our seats because it was so rough. No apology and no sign of pilots when we disembarked very odd"
Pros: "Estuvo a tiempo. Y el vuelo fue agreeable."
Cons: "No tube ventana y fue muy incomodo el viene."
Pros: "Like the treatment,very gentil personal and the attention whit the passengers,like the way to precede my boarding pass, luggage,i like that way to explain process of emergency situation does tips save life's iam happy Great very satisfied services."
Cons: "No coments"
Pros: "Great experience on time"
Pros: "Service during flight"
Pros: "The flight left on time and we got to our destination early."
Cons: "The flight crew. They stood in the back area of the plane and chatted extensively instead of collecting trash, etc."
Pros: "Very comfortable and flight was on time. Flight attendants were friendly and polite."
Cons: "The fact that you had to pay for one check in luggage"
Cons: "I was not asked/offered any beverages, though I was wide awake reading a magazine, when the flight attendant was serving food/drinks."
Pros: "The crew was awesome!"
Cons: "Everything went very smoothly. No real complaints"
Pros: "Everything was excellent, but the best was that the flight time was shorter than expected....coming abd going."
Pros: "Great service. Free Internet and movi9"
Cons: "Seat next to the restroom"