Once again, this purchase was through Chatdeal under the umbrella of Kayak. My tickets were purchased through Air New Zealand however this flight was partnered with United. So I was unable to get a boarding pass until I arrived in LA. I had to do some wandering around the LA terminals, which are not small, and had to speak with customer service to get my boarding pass, which still didn't even have a seat assignment or gate. Once the gate was decided, then changed, I sat around waiting for the gate customer service people to start working. They were there, but they were just chatting with each other for at least 30 minutes before opening the window. I finally got my seat assignment. So my score was mainly based upon ease (or lack thereof) of getting my ticket and just being allowed to get on my plane to my final destination. It seemed like a lot of unnecessary stress.
No refunds for flights that I could not take due to Covid restrictions
Pros: "Comfortable seats."
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC"
Cons: "Improve customer services"
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Pros: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Cons: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Pros: "Wonderful crew, excellent food, very comfortable!"
Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Cons: "Terrible customer service."
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Pros: "Punctuality. Confortable plane."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "Food, entertainment especially on long trips"
Cons: "Not something that the airline could do, but I didn’t like that the person next to me was hogging 3 seats (both middle seats) when it’s etiquette to to the one just next to you. Like I said, something the airline can’t control."
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Top quality flight"
Cons: "The black boxes next to your feet are oddly placed and limit leg room."
Pros: "Everything! It's Air NZ!"
Pros: "Awesome in flight entertainment! Very corteous and polite crew!"
Cons: "Im midsized asian, i the seats are too small"
Pros: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Cons: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Cons: "Someone sitting in my seat already!"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "The service was very good, food good, seats comfortable. The sears on the way to my destination seemed roomier than on way home, maybe a different type of plane?"
Cons: "This was my first long flight 12+ hrs. And I wish I would have gotten the economy couch option. Sitting upright that long is difficult."
Pros: "Everything. Loads of leg room."
Pros: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Cons: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Always friendly and professional. Customer service AAA+++
Friendly, courteous and professional. A thoroughly enjoyable flight. 👍😊
My check in experience was terrible as I was trying to move this flight due to a delayed international connection.
Flight is delayed to take off and boarding took long time. Crew is not friendly and they think we are living on their courtesy. Just given one dinner and breakfast and nothing else offered in between like at least water or coffee
Crew were great. Food was good but could have been a little better
Pros: "Assistance with moving through airport due to a disability"
Pros: "Pretty much self serving at the back of the plane ( like it)"
Cons: "Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again."
Cons: "Dinner choices could be better. Slow boarding process."
Pros: "Crew were very friendly, very comfortable flight and quick boarding/ off boarding"
Cons: "Having my luggage come with me! I have to wait more than a day to get it back"
Pros: "Good crew, efficient and pleasant"
Cons: "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"
Pros: "The flight is short, it was on time, boarding process was swift."
Cons: "There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue."
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Pros: "Excellent food and service."
Pros: "everything about he flight was perfect"
Pros: "Friendly, funny and personable staff. Make you feel very welcome."
Cons: "A couple of the stewards had really strong cologne."
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Pros: "Friendly, courteous staff. Good accommodations"
Cons: "My business class seat was the bulk head seat. I paid dearly for this ticket and was scheduled to do business in Sydney when we landed. Having both the bathroom and food prep just beside the bulk head seat means that the staff needs to mandate a quite environment so that those persons in those seats can sleep. The staff fraternized with the passenger and I was unable to sleep. I should have been warned about this seat selection. Also the curtain that separates the areas should provide more sound proofing ability. Devastated upon arrival. This was one of my worst Qantas experiences."
Pros: "This flight was delayed and caused significant disruption to the remainder of our travel plans. We missed our next two flights and had to forfreit the cost of a hotel."
Cons: "Really unnecessary delays."
Cons: "Entertainment system was run down and not functioning well"
Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Pros: "Fabulous service and comfortable seats"
Cons: "Not applicable"
Pros: "The flight crew allows you to sleep the majority of the flight."
Cons: "Plane was dated. No outlets at seats so I couldn’t plug in my CPAP machine. Seats crowded compared to other international airlines."
Pros: "The crew take time to talk to you, and everyone of them has a smile. The in flight meals were great, not typical airline TV dinners. They were good meals. The entertainment selection is outstanding, especially for a 14-hour flight. power outlets work, and they even have snacks in the galley area like Lufthansa so if you need a soft drink, coffee or candy...it is there all during the flight. A long flight could not be made easier"
Pros: "Staff and flight was perfect otherwise."
Cons: "Flight delayed out of Melbourne."
Pros: "Entertainment system had a good selection of tv. Pity the sound was affected by poor maintenance."
Cons: "Jack port for sound system damaged again. Horrible pullled pork sandwich. B737 is horribly uncomfortable to fly as it is too narrow especially where the seat is level with a fuselage rib. A330 is much better."
Pros: "Boarding was quick and the crew was very pleasant."
Cons: "I noticed duct tape repairs on the chair in front of me. Also the armrest between my partner and my chair was broken and wouldn't stay up. The food was average. I've noticed a huge decline in food quality from 4 years ago. Also the airline's choice to serve stinky fish on a plane was questionable."
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Crew was attentive and pleasant. Came around often to make all was ok. Seats were comfortable for a flight that long with the pillows and blankets provided."
Cons: "The fact that it took off a half hour late. This was blamed on a passsenger and their paperwork. While I can appreciate they took a little extra time that amount was in my opinion too much. With running that late along with the grounds crew taking over an hour to get the bags off the plane, we along with many others missed our connecting flight. Based on the oh well attitude of the supposed manager at American Airlines/qantas I won't be taking qantas on my next trip."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Pros: "Everything was on time with very good service."
Cons: "Seat in last row very uncomfortable"
Pros: "Premium Economy was a good upgrade for me, it really helped on my way to my destination so I could sleep on the flight and then start my day when we landed. The Movie & Menu selection was enjoyable. This was a good flight with an attentive and courteous crew!"
Cons: "Overall, the cabin could use some updates. Seats feel's very 1980's. The older LCD screens generate a lot of heat and wash out the picture a bit, there are better LED/OLED options for airlines on the market."
Pros: "All the good qualities are there. Check in was a breeze and very friendly handling our surfboard. However, the plane is old and needs a refurbishment, I can't believe how small the personal screens are! Whilst the crew were very friendly, always searching for a specific drink you request, but the food quality was average - I'm taking my own sandwich next time."
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "Inflight service."
Cons: "Headsets tend to fail. Is good that more than one were provided."
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Cons: "Compares very unfavourably to Emirates who we used on the outward leg. Food very poor and choices limited by the time we were served."
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Pros: "The seats are great in 380 compared to 777 - I'm 187cm and I can stretch out Food seems to be improving - breakfast wasn't soggy!"
Cons: "Crew service is slack as usual, and hasn't improved much - you have to ask for everything - breakfast they forgot the coffee - had to ask, second drink before evening meal - forget it they are just too busy - all 23 of them! On Cathay or Singapore or even United - they help as much as they can."
Pros: "Great everything by Qantas - couldn't fault any aspect of the service"
Cons: "Not good that traffic backed up 800 metres to get to drop off zone!"
Pros: "Staff obliging food excellent on time all good"
Cons: "All good"
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Pros: "I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight."
Pros: "The flight went well. The crew was accommodating."
Pros: "Quick boarding"
Cons: "Plane was delayed. Second Virgin flight in a row for me."
Pros: "Short flight, and getting a meal made it go faster"
Cons: "Can’t really think of anything"
Pros: "Crew made the very long flight comfortable and kept me informed."
Cons: "Everything went very well."
Cons: "Food was not good and was insufficient."
Pros: "Departed on time and arrived on time."
Cons: "Fine as is."
Cons: "Everything is good."
Cons: "Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on."
Pros: "All the crew were exceptional and the Captain was upbeat which was refreshing."
Cons: "All the staff were all extremely professional, just the plane was a little tired looking and grubby. When you sit for quite a while you cannot help but notice the dirt."
Cons: "despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight"
Pros: "Very friendly crew."
Pros: "Full plane with no room, no red wine, no room for hand luggage."
Cons: "Better plane"
Pros: "Fast boarding. Efficient in flight service including a bev and energy bar."
Cons: "Crew asking borderline rude questions, e.g., didn’t you hear..."
Pros: "Delhi to Singapore all Gud . Singapore’s to Perth all Gud but after Perth to broome no wheel chair access was provided"
Pros: "Director flight at a good time"
Cons: "Initial temperature was a little low but it improved"
Pros: "Nice ppl"
Cons: "Nothing it was great!"
Pros: "On time"
Cons: "Never ever EVER book thru byo jet. Business breakfast was shocking obviously budget driven not presentation nor taste. Who declared that Arab cheese was consumable. Never book thru BYO jet"
Cons: "My ticket was deemed void when I was checking in and I could not get on the flight. I will never book via kayak again."
Pros: "smooth check in, ample leg room, excellent crew and food"
Pros: "We arrived safely and on time"
Cons: "This was the only airline you had to pay for a soft drink."
Pros: "Staff where great, plane was clean, and we left on time"
Cons: "Seats are tight"
Pros: "quick and easy boarding, friendly crew, decent leg room, in seat entertainment, clean facilities"
Cons: "seats are a bit hard, flight was very cold (can't control air flow), reading light was mixed up with another seat"
Cons: "Long queue in the toilet"
Pros: "Crew extremely friendly"
Cons: "Dropping off bag queue took longer than checking in. Isnt the whole point of drop bag is to avoid waiting? Took so much longer. Nearly an hour on the queue"
Pros: "Fast boarding, new aircraft, comfortable seats, flight was on time."
Cons: "Advertised as full service airline but food was lacking, general cleaning between flights not great."
Cons: "Check in was horrible. Why have automated machines when they don't work and cause twice as much work for your employees. That was the only thing bad about me experience"
Pros: "Not a full flight. Had plenty of space."
Pros: "Efficient loading and unloading, very friendly team"
Cons: "They claim to be full service and dinner was a bag of stale pretzels"
Pros: "Counter staff at check-in was very helpful. Made sure our bags were clearly tagged for all legs of our flight"
Pros: "- 30kg checking bag. - service"
Cons: "complementary snack is not healthy at all."
Pros: "The crew was awesome! It was our first time in Sydney and the crew went out of their way to make us a "to do" list of must sees!!"
Cons: "Nothing- everything was wonderful!"
Pros: "The crew was very pleasant and helpful. The pilot was informative and landed well in windy conditions."
Cons: "Boarding was somewhat chaotic. Zones are ignored when boarding. The biscuit snack was so stake I could hardly bite the center of it. I almost broke a tooth."
Pros: "Very little, again delayed in leaving resulting in arrival quite late"
Cons: "Unknowlingly dropped teeth which went under the seat and Virgin has no means of contacting airport to put mind at rest after flight and phone contact almost impossible as staff unable or unwilling to assist. No phone number in directory, no phones at airport. and in an emergency no way of contact and no one willing to do anything to assist. Food better but still too much rice. Long boring flight with no entertainment in flight. Very Very Disappointing Robert Richardson 0895930984"
Cons: "Virgin look to have changed their inflight entertainment and as a result have dramatically reduced the new releases."
Pros: "I like how there was lots of room in my seat"
Cons: "What I didn't like was the Entertainment it was pretty ordinary and very limited I think virgin really needs to take a good look at their entertainment"
Pros: "Virgin service has always been great in my experience"
Cons: "I wish that there were places for me to plug in my chargers"
Pros: "The flight per se was fine"
Cons: "They cancelled our flight and rescheduled us for four hours later midnight before our flight, and as we were on vacation we lost a half day in the airport."
Pros: "The on flight hostesses tried to help with my infant."
Cons: "I almost missed the bus shuttle to my terminal. I had no idea I had to board the last bus at 11pm. At no stage this was made clear to me. I was one of the last passengers to board as result. Airline check-in staff took my infant safety seat from me at the gate saying this was not "FAA" approved as it did not have the Australian / New Zealand safety sticker on it. I live in America, I purchased the road safe new car seat this year, and traveled from Seattle. Of coarse it did not have the sticker on it. Gate staff removed the seat from me despite the toddler screaming and myself almost being in tears. I was one of the last passengers to board. With no comfort or restraint for my toddler he screamed most of the flight, kicked the passengers seats in front on him, got so overtired that he bit his own lip open. It was an awful trip that could of been avoided."
Cons: "Travelled business class for a change expecting a meal. But there was not meal only nuts cheese and crackers. The red wine was excellent"
Pros: "We downloaded the VIrgin Australia app in order to get inflight entertainment. It worked very well throughout the flight and is an excellent supstitide for flights that do not have an entertainment systems on the back of the seats. We were very impressed with the application."
Pros: "The food was great!"
Pros: "It was a full flight but the boarding went fast and easy. The food was limited but we weren't hungry so we simply had beverages and snacks. The crew was very professional. A very pleasant flight. Our bags arrived with us ( I was concerned) so we were very happy."
Cons: "The entertainment system didn't work in my seat. I adjusted by reading and listening to my music."
Cons: "In flight entertainment was broken"
Cons: "Sat on tarmac for over 40 min waiting for gate"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Crew was nice, polite, and fairly accommodating. Would prefer to be given the full can of soda, instead of a glass which is 1/2 can and need to ask for more. Xtra leg room seat was ok."
Cons: "Boarding wasn't great. Long lines. Deask lady gave my extra leg room seat, that I had bought and paid for, away to another person which made my boarding pass invalid. Made my boarding longer. Then no overhead space avail when I did get on and I was in bulkhead seat. I got my seat back.. But it was annoying, unnecessary, and uncalled for. And the woman who did it did not apologize."
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "Left right on time and arrived at early. Relatively efficient boarding. Seats ok."
Cons: "Nice to have inflight entertainment to own devices. Would have been helpful to have emails in advance letting you know what browser/app requirements are! Bathrooms are at a premium on a full flight!"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Cons: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Pros: "It was on time,!!!"
Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "They canceled the flight"
Pros: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Cons: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Cons: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."
Pros: "The crew was great, efficient and professional."
Cons: "My tv was broken and only played maximum volume."
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "The crew were fine, not their fault for sure."
Cons: "5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Uneventful, on time, boarded fast."
Cons: "Just an observation, as soon as the plane stops and the fasten seatbelt sign turns off, the first people to stand are all the older white men on the flight. Never noticed that before but I'm sure it's true on most flights. Check your privilege."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "On time, kept informed."
Cons: "A fellow passenger used the restroom too late in the flight making us do anther circle around FWA. Oh well somebody couldn't hold it."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "No message to call with passengers with kids to board first or any military personnel boarding first."
Pros: "Friendly attendants, plenty of coffee. Great service."
Cons: "We left late and then got stuck on the tarmac for almost 45 minutes upon returning."
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "The flight was on time, so no issues with that."
Cons: "Checking-in at CDG was very inefficient, it took forever, even though it was automated. Having to put my own tags on my bag is not great, especially if they fall out. No personal screen for entertainment on a transatlantic flights? Really -it's 2017? Food was really bad - all packaged snacks."
Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Cons: "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
Pros: "Food was decent"
Cons: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Cons: "Delayed 3 hrs and then sat on runway upon arrival at ohare. I was forced to check my rollerboard even though I've fit it perfectly in the overhead compartment just yesterday on my previous flight (also American airline)."
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Great having plugs, nice seats"
Cons: "First leg of flight did not have personal TVs, so limited selection of entertainment"
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Cons: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "Flight was on time and got us past Hurricane Matthew w/o any issues."
Cons: "People were shuffling around their seats, no wifi, limited snacks...no frills basically just gets you from point A to point B."
Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
Pros: "All good - with every aspect of the trip."
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Cons: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."
Pros: "The cookies were good"
Cons: "The gangplank was broken. It took so long for them to ascertain the situation, move the broken gangplank away, move the plane from gate B15 to B16, load passengers & luggage and take off, that I missed my connection in LaGuardia. I had to get a standby flight & thankfully got on. Why wasn't that equipment checked out long before it was used?"
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Cons: "Serving something substantial to eat would be nice."
Pros: "Great plane and crew"
Cons: "Flight was delayed twice"
Pros: "very friendly crew"
Cons: "the food"
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
Cons: "Still in Houston after spending the night. Flight from Boston to SFO WAS DELAYED SEVERAL TIMES and we would have missed our connection to HNL. So we were diverted to IAH, where we spent the night and will leave for HNL soon."
Cons: "Flight was delayed for an hour"
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Pros: "Honestly, don’t care for this airline. There’s always some hiccups with boarding, ride staff, mediocre cabin, etc."
Cons: "Why do they always want to check bags that are your everyday carryon items (large purse, medium backpac, etc.), but allow people to carryon their larger carry on suitcases filling up the overhead bins. Those are the people they should be making check their “carry-one.” And then be rude about it on top of that."
Pros: "For an extremely late gate arrival, United personnel were very accommodating."
Cons: "One flight attendant was more than curt and impatient when taking food orders. Cabin announcement told passengers to check menu in setback pocket. There was no menu. Attendant didn't offer one until another passenger who overheard conversation requested menu. As a frequent United traveler BOS > SFO, normally a 5-6 hour flight, attendants always seem to be rushing, brusque."
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Pros: "Our flight was changed a total of 6 times. We spent 9 hours waiting because their wasn't a crew. When we tried to board our seats apparently we're given away to someone else. I will never be on another united flight again"
Cons: "I was there on time but was told my travel information was not on found even though I had the email confirmation and I lost all the money I paid."
Pros: "I loved being in economy plus! The meal was a wonderful surprise and after my tv screen was reset, I enjoyed 2 movies. Nice staff and service."
Cons: "Having to go to the back of the plane for the bathroom."
Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Our plane was constantly moved around prior to boarding and it was 2 hours late."
Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"
Pros: "It appeared as though I would miss my connecting flight and then crew moved me to an empty seat by the door so I could get off to make my flight!"
Cons: "The plane was too cold!"
Cons: "Bumpy ride"
Cons: "The plane delay wasn't explained"
Pros: "Very polite clean nice great experience"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Cons: "Small seats. Left late"
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Pros: "Clean newer plane"
Cons: "Entertainment Seating"
Pros: "The flight attendants were kind and attentative"
Cons: "Nothing stood out, no one went above and beyond. When boarding, a flight attendant said there was no room in the overhead for my carry on and told me I had to check in my bag. When I finally boarded the flight, there were many empty spaces that could have fit my carry on"
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "I like how easy it was to check luggage and boarding passes quick service"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Pros: "The flight was delayed but the gate staff and flight attendants did an excellent job helping us to get quickly to our connections"
Cons: "Did not like the delay that happened and we arrived 2 hours later. I was suppose to arrive 10:30 and I arrived 12:30. I wasn't able to go to work for that reason."