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Top airlines flying Madison Truax Field to Queenstown Intl

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,741 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."

Pros: "Bags are no where to be found after landing 25 minutes ago"

Cons: "I’m tall. And there is no room to put my legs or my arms."

Cons: "Faster baggage pickup at DFW"

Pros: "The crew on the plane were great but even better was the women at the counter in terminal. She was amazing at getting everyone rerouted to their destinations"
Cons: "The WiFi was broken. the plane needed to be inspected and it took 2 attempts to get paperwork right and there was no inspector on the ground. 3 hours later after sitting on the plane for an hour with no food or drinks. If people have waited that long for one of your flights, give them a little food"

Pros: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Cons: "Be on time"

Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."

Cons: "almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power."

Cons: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."

Pros: "Flight was smooth...take off to landing"

Pros: "Loved the wide spacious seats"
Cons: "Would prefer to have entertainment system on a instead of using my own device"

Cons: "Seats are small but I understand why just dont like it."

Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."

Pros: "They pulled out of the gate to have an “on time” departure only to make us sit on the runway for an hour. The flight attendants were incredibly rude to people asking questions."
Cons: "Offered us drinks... let us know what was going on .. answered questions. Basically, anything."

Pros: "Nothing"
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."

Pros: "I liked everything"

Pros: "Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight."
Cons: "There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering."

Cons: "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."

Cons: "Jetblue Have a miserable attitude to their customer"

Pros: "the crew was excellent .... cudos to the flight attendant ... she was both kind and sensitive to our needs."
Cons: "Boarding the plane in DC was less than desirable ... a bus took us to the plane"

Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."

Cons: "Was unable to get our bags for over 45min following the flight, due to the fact that there was no one working at any of the counters."

Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"

Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."

Cons: "First flight was cancelled and alternate flight was delayed. USB charging port didn’t work. Very disappointed."

Pros: "I like that it was on time"

Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"

Cons: "Not enough leg room for tall people unless you pay extra."

Pros: "The food was fabulous!"

Cons: "Waited on runway for 45 minutes without any announcement as to why. On plane seat in front of me was defective leading to passenger reclining well into my lap."

Pros: "Service"
Cons: "The entire flight. Bumbing, disabled seating was not provided as promised, neither was off boarding to baggage area."

Cons: "NA"

Cons: "Kay(Kathy) our flight attendant was unfriendly and acted like she was put out or overworked.Her attitude was unprofessional and we fly a lot. This is not acceptable for First Class Service. No footrests; no monitors for a movie. Very disappointed.........was not First Class caliber. ** couldn’t get into Admirals Club with First Class tickets. Need to look for another airline."

Pros: "Great movie/entertainment selections and the food was very tasty."
Cons: "N/A"

Cons: "Delay due to mechanical glitch which should have been checked before boarding"

Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."

Pros: "The crew members were very nice"
Cons: "The boarding system was HORRIBLE, I had seats at the front of the plane but I was Group 8 on both planes. It would have made sense to have the people at the front board first instead of last"

Pros: "Quick boarding"
Cons: "No food or beverage service"

Pros: "Badly handled dealy situation"
Cons: "Airplane very clean like new"

Pros: "Great choices of movies and the system was good"
Cons: "the food was awful and the crew seemed stressed out and not flexible at all."

Pros: "Ability to avoid storms in order to provide a less stressful and safer flight. Actually arrived early!"
Cons: "Did not like having to board from the tarmac."

Pros: "Was really good flight"

Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."

Pros: "Crew was nice, plane had power and good entertainment."
Cons: "Boarding was a mess - I couldn't distinguish the line and elbow my way to the front before the gate agent called the two boarding groups behind me."

Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"

Pros: "On time. Friendly crew. Good price."

Pros: "I was allocated a seat on the plane, and we even made it from point A to point B"
Cons: "Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters."

Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."

Pros: "Let me book my luggage free ."
Cons: "Texas people on there break,cannot talk to customers that are lost"

Pros: "Crew was great"
Cons: "Nothing. Experience was awesome"

Pros: "Layover was short"
Cons: "I was charged for my carry on that they then forced me to check. Then one of the stewards on the second leg was an outright nasty woman regarding masks. I had my mask over nose and mouth. But apparently not enough and then she was loudly talking to the other flight attendants about it. One told me “I was perfectly fine.”"

Pros: "The crew was helpful accommodating, the flight was smooth and it was just a very pleasant experience overall"

Cons: "Seats are REALLY small"

Cons: "Flight delayed by over 4 hours. Took another flight"

Pros: "Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather."
Cons: "The seat was the usual uncomfortable coach seat."

Pros: "fast flight"
Cons: "no crew to unload plane, ended up sitting on runway for 1 hour + at RDU, at 1:00 AM"

Cons: "Just a couple passengers slow to get suitcases in overhead slowed people down. Nothing United needed to fix. You all were great. Loved the flight attendants’s humor too."

Cons: "If the flight had not been cancelled!"

Pros: "Nothing"
Cons: "I missed my sister graduating because of avianca"

Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."

Cons: "Not on time, flight got cancelled and they just rebooked to the next day with no support for overnight stay, rental, etc."

Cons: "Flight was delayed by 5 hours."

Cons: "The WiFi was out"

Pros: "The flight attendant from HSV to ORD was really funny! I don’t know if it was planned or intentional but he definitely had everyone’s attention!"

Pros: "Nothing"
Cons: "Aircraft, cabin crew"

Pros: "Staff was great"
Cons: "getting off the plane was very time consuming despite being already landed. Not entirely sure why but this was the first time getting off a plane took some time. im sure the staff was working hard but I’m unsure why it took some time."

Pros: "Standard beverage and small snack service"

Cons: "Delays and poor communication. Ended up on other airline and 14 hrs to get from Madison, WI to Baltimore, MD"

Cons: "Delayed 2 hours."

Pros: "Flight attendants were very nice."
Cons: "Every time I paused my movie, it was difficult to resume it. I couldn't watch the last half at all."

Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."

Pros: "Fantastic service! Much obliged for everything!"

Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."

Pros: "To be honest both flights were below average and the average flight isn't great to begin with. United found a way to really push the boundaries of that floor"
Cons: "Could not check in online. Had to get boarding pass at kiosk. No opportunity to upgrade if purchasing basic economy. Staff not helpful. Restricted to a purse size bag? Really? I just love that united gives you one last chance to gouge you by telling you that you CAN check in online only if you pay for check in. I know delta started this whole basic economy deal but united really set a new low on their version."

Pros: "Cheap tix"

Pros: "There is nothing positive to say."
Cons: "Plane was delayed by 8 hours. We boarded and unboarded the plane 3 times. Why didn't they just cancel the flight? I missed my connecting flight. No food or beverage service. Didn't even let us use the airplane bathroom after a long delay. I paid to check my luggage and they LOST it and sent it to the wrong airport."

Pros: "The econmy class seat was just fine for a cross atlantic flight from Chicago to Paris and I am almost 60! Good entertainment and service. Seats were comfortable. Language was not a barrier. Good value because it was non-stop and a no hassle plane changing circus! Thanks."
Cons: "Food was airline style and could have used some fresh fruits and bakery goods. But overall it was very passable."

Pros: "Everything was fine."
Cons: "Everything was fine."

Pros: "The staff were very freindly"
Cons: "They had a setup if you wanted to watch a movie you had to log onto your computer or other device, but you had to down load the United airlines app, but my IPad would not connect to download."

Pros: "Nice vegetarian meal option. Good food and service overall."
Cons: "It wasn't a Lufthansa flight. Both our connecting and international flights were United. We specifically bought the ticket because we have had excellent exeriences on Lufthansa. We were dissapointed to find out we were actually flying United. Entertainment system was down so there were no movies the entire way and we were seated in an exit row where the seats did not recline. Extra leg space was nice but I would have declined the seat if I had know the chair wouln't recline."

Pros: "Half-hour flight, early to destination, which gave us plenty of time for our connecting flight."
Cons: "Why pay extra for baggage? This should be included in the ticket price -- which incidentally was not cheap!"

Pros: "Short flight"

Cons: "I haven't made it there yet. Flight leaves 4PM Friday. Mechanical problems in Chicago so was put up in Hyatt and I am at the airport now waiting to fly out at 4PM today."

Pros: "Gate agent handled impossible situation well"
Cons: "flight was canceled due to mechanical problems on two of the airplanes"

Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."

Pros: "I took 4 different flights and all the crews seemed to all be moody."

Pros: "Getting a seat in economy plus! (But I think that happened because I had trouble using the online seat booking process and couldn't get a seat assignment till I got to the gate for my Albany flight, probably the only seat available) also liked arriving early in Albany."
Cons: "Arriving at the end of terminal C and having to trek to the end of terminal B for my connecting flight. Supposedly a one hour window, but by the time I got off, and made that enormous trek, no time to get a meal. Going to Madison flights left from almost adjoining gates. Lovely!"

Pros: "They kept us well hydrated"
Cons: "How far I had to get to me next flight in Chicago"

Pros: "On time..nice staff"

Pros: "Tsa stopped all in my party for private screening to run us very late.."
Cons: "Everything"

Pros: "That it got me from point a to b"
Cons: "Plane was very old and rickity. Crew was short. Boarded plane late and of understaffing. Overall pretty terrible."

Cons: "The baggage claim at San Luis obispo was not acceptable"

Pros: "Left on time and arrived on time. Flight attendant has a rock star!! Did her job above and beyond what I have seen in the past."
Cons: "Nothing."

Pros: "Convinunce"
Cons: "United airlines crew said that the plane had on board computer problems and then the crew said they couldn't fly because they were timed out on hours and we sat for 3 hrs in the plane only to here that they cancelled the flight and I had to scramble to find another flight to get to my destination"

Pros: "I liked the crew members"
Cons: "Weeichair service was late"

Pros: "Nothing"
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."

Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off."

Pros: "There was nothing to like about this constantly delayed flight with rude attendants at the gate. I will not be flying United again."
Cons: "Everything! Our flight started with a thirty minute delay which was mentioned after we were asked to stand and prepare to board. The flight continued to be pushed out an hour every hour with no reason as to why. Our gate changed and we were told to line up for boarding, then we had another delay. The frustrating part was being told to line up to board only to see another delay. In total, the flight was delayed over four hours, being asked to prepare to board three times and with one gate change. This was not even the worst part, our new plane did not have WiFi, which was promised when booking. Needless to say, the entertainment was bleak. The icing on this flight from hell was when we hit turbulence and two bottles of wine spilt on another passenger and all over the floor. I understand that this happens, but none of the flight attendants attempted to clean up the wine and all the passengers where forced to smell cheap red wine for the remaining eight hours of the flight. I regret to claim that I will not fly United ever again."

Cons: "Unable to depart due to pilot wanting windows washed. Created significant delay. Had to rebook flight for next day. Additional cost as a result. I will seek a refund which was due to the delay."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Madison to Queenstown

Airlines flying from Madison to Queenstown have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Madison to Queenstown

Mandatory masks

Masks required on board, masks provided on flights from Madison to Queenstown

Social distancing seating

Middle seats unavailable to book on flights from Madison to Queenstown

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Madison to Queenstown

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