Ground crew check in counters could have been more so that waiting time for check in would be less
Lost my baggage, delayed baggage still waiting
The travel experience was good. Looking forward traveling again with Singapore Airlines.
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Pros: "The crew was friendly"
Cons: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pros: "Very comfortable; excellent service"
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Cons: "I think the food in our flight was not that good.."
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Cons: "Change the food menu, boring with the same menu"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pros: "Very attentive and super awesome crew."
Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Pros: "Flight crew great"
Pros: "Efficient, comfortable."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "Crew, plane, punctuality"
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "Made Econ class feel like biz :)"
Pros: "Great flight amazing service"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Cons: "Business cabin is not as good as the Air France one"
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Pros: "got us there, efficient and effective crew."
Pros: "Spacious, comfortable seat"
Cons: "the gates the time intervals and the connections..."
Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Pros: "Great seats and leg space in premium economy."
Cons: "We had the staff come to us twice to keep the "noise" down (we were travelling with a 2.5 yrs old). Now we travelled on other legs with Singapore airlines, with the same toddlers and same "noise" levels, but no one came to us to request to keep the noise level down... I am guessing that premium economy has a different (lower) threshold for toddler "noises" !! :)"
Pros: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Pros: "The crew was polite, efficient and prompt"
Cons: "The food quality needs improvement!"
Cons: "More food would have been better"
Pros: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Cons: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Pros: "Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus."
Cons: "Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline."
Cons: "They have to provide better food."
Pros: "Great crew, great food, spacious and nice. Great experience overall."
Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."
Pros: "yes amazing crew! thank you so much!"
Cons: "perfect already!"
Pros: "I liked that there was food available and that they offered complimentary snacks and drinks. Some of the crew members were nice and offered good service. I liked that they offered some type of entertainment and free wifi."
Cons: "I didn't like that some of the crew members were not very nice. I also disliked that some of the crew members drove the food/beverage cart violently through the isles and saw as one of the crew members rammed into another person's leg, to only say "oh sorry" and kept on going. This same crew member missed picking up the trash from an entire row and was throwing trash on the floor. She was more interested in caring for a baby on board (not sure if it was her daughter or family member) than the rest of the passengers. I also didn't like the seats were so close to each other, the person in front of me almost hit my face when he reclined his seat all the way back. There wasn't much room to breath let alone stretch."
Pros: "Everything; crew, seats, food, The best flight ever. Thanks a lot."
Cons: "N / A"
Pros: "Please read notes above -"
Pros: "Excellent movies available. Decent food, regular water service, and pleasant staff. Will definitely look to fly Air New Zealand again."
Cons: "Not enough legroom. But I'm 6'2, so it's the same on all airlines."
Pros: "Food was great"
Cons: "No complaints"
Pros: "Decent meals, complimentary drinks including alcohol, more room between seats than some carriers"
Cons: "Seats are not as well padded as some carriers which becomes important on long flights. Heathrow gates are very long distances for anyone with mobility issues and switching terminals is confusing if not done regularly. Onboard staff was helpful. On board entertainment was free and varied. No WiFi?"
Pros: "Was a little more leg room... makes all the difference"
Cons: "Was pretfy much Ok"
Cons: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Pros: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."
Pros: "Veer smooth ride. Very nice crew. Great service"
Pros: "The service is great as well as the food!"
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "Paid extra $100 for 2”premium “seats. What a joke. And no entertainment for an 11hour flight!!"
Cons: "Food was ok for airplane food"
Cons: "The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA)."
Pros: "The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice."
Pros: "Customer service and Food was excellent!"
Cons: "Delayed by 45 minutes"
Pros: "Service was great, kids were comfortable entertained and I loved the movie selection."
Cons: "Food wasn't good but that is low priority for me"
Pros: "Cabin attendants kind, friendly"
Pros: "How caring and involved the flight crew made everyone comfortable during the long haul."
Cons: "Hard to find anything that was wrong with my flight"
Pros: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Cons: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."
Cons: "Temperature on the plane kept shifting from freezing cold to too hot."
Pros: "Enjoyed gluten free meal enjoyed inflight entertainment"
Cons: "a little squashed in seating"
Cons: "No wifi. Limited entertainment. Seats not comfortable. Food was basic."
Pros: "Everything was perfect"
Pros: "Boarding from last row first"
Cons: "Food was just okay."
Pros: "Handsome, kind and efficient crew. Good amount of space in and around my seat. I was not cramped, although I was in the economy section. The plane interior was indeed nice. Power outlets (both USB and 110V DC) in my seat (I assume then, every seat had that). I fly few times a year between the West Coast and Europe and my overall flight experience on this flight I think was the best one I've seen in years. Food, quality and selection was good. Nice wines in economy. Sufficient number of clean, sufficiently roomy and well stocked toilets. The fare rate I was able to get was outstanding and contributed to the overall satisfaction. Even my neighbor, in the seat next to me was very polite, quiet and pleasure to travel with (though here New Zealand Air perhaps had less of an influence)."
Pros: "The entertainment was great, crew is always very friedly and great with kids. They are always on time and very helpul. I always look for Air Newzealand before I fly!"
Pros: "The food and service was great"
Pros: "I liked the video console. Loved the wine. Everything was great."
Cons: "Wish all seats in economy could have a footrest. Sleeping on a long flight is very uncomfortable without one."
Pros: "Seats were comfortable and adjustable with tons of legroom. There was a bottle of water at our seat when we arrived, real pillows, and no more than two seats side by side. Bean bags to rest your feet on was a great touch."
Cons: "Touch screen system on entertainment system was very sluggish and unresponsive"
Pros: "Comfort, cleanless, crew availaibility."
Pros: "Great flight and most notable was kindness and attentiveness of flight attendabts."
Cons: "Everything was well done."
Pros: "Crew was helpful and professional."
Cons: "Seats are unbelievably cramped. Not enough legroom or cargo room under the seats. It seems they put more seats in than the aircraft was meant to have. Made experience of 10 hour flight much more difficult."
Pros: "In general very good. Everyone was nice and polite.h"
Cons: "The plane temperature was a little too cold."
Pros: "I really like Air Newzealand!"
Pros: "Liked just about everything. Paid extra for upgraded Economy seats but it was worth it. Seats 35 A & B. Flight both ways very smooth and flight crew very accommodating. Have already recommended New Zealand Air to all my friends."
Pros: "the movie selection"
Pros: "I absolutely adored Air New Zealand. The airplane itself was a ball of fun with its purple lights. The flight crew was funny and charming, and quite attentive to people who wanted snacks and beverages. Great selection of movies."
Cons: "I hated that it costs $150 for an extra (2nd) checked in luggage. If you are flying international, typically you get 2 free checked in luggages. This caught me by surprise, and I wish it was brought to my attention before I went to the airport. The seats were okay, didn't recline as much as I would've liked. But overall I enjoyed my ANZ flight."
Food was terrible. Those eggs were not real eggs…
A few of the team were a little grumpy and there was not a lot of new material available on the entertainment system.
Better space for luggage,
I liked the entertainment selection. The boarding was delayed and I was selected twice for extra security checks. The seating was cramped I needed a pillow between my knees and the seat in front of me to keep from being injured.
The only vegetarian food is also vegan, this primarily consisted of tiny trays of overbuild veg that must have contained about 150 calories, after about 12 hours I felt like I was literally starving. As I'd been stuck in the middle seat going to the galley to request snacks was difficult. I would buy your own food in the airport.
Pros: "Nothing really."
Cons: "I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service."
Pros: "It was a routine flight and everything was OK but not fantastic"
Cons: "Some of the food served was quite bad .... other options were pretty good"
Pros: "Crew was responsive and friendly"
Pros: "One member of the crew did her best to treat me as a premium FF member. That was about it."
Cons: "Qantas really screwed up the operational management of this flight resulting in a long delay into Sydney and then a further delay to Brisbane. Getting the water weight and balance right is FLIGHTOPS 101, but not for this B Team. Much of the flight delay was completely avoidable."
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"
Cons: "Meal for children first"
Pros: "On time flight ,no problems."
Cons: "All was fine."
Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"
Pros: "The boarding was on time. The crews were great. Food were good."
Cons: "I reserved for a window seat but I still end up in the aisle."
Cons: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Pros: "Lunch served was good."
Cons: "The flight was delayed a bit."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Cons: "...the person coughing behind me..."
Pros: "Snacks provided were very nice. Flight was shorter than expected."
Cons: "Nothing we didn't like, all was good!"
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "Handling our expenses during the delay"
Cons: "Changed our seats. We were not put next to each other. Reservations did a horrible job, could not get any information from them on my booking. The rebooking procedures were handled poorly. People with connections should have been handled separately and in a different way. Some people got rescheduled on earlier flights than we were told but did not know about it so many missed their rescheduled flights."
Pros: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Cons: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Pros: "It never left.....I am still in Sydney!!!! Keep up on your dlights"
Cons: "Quantas Flight was cancelled going down and also back."
Pros: "That I didn’t have to get up so early."
Cons: "Didn’t like coming via Dubai - parents have no control of their children. Tearing my hair out."
Pros: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "The flight was perfect, good leg space in economy, food was good both breakfast and dinner, even snacks were available during the flight."
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "Friendly service."
Cons: "very narrow seating. no snacks at back of plane no plug in for computer or cell phones. outdated plug in for headphones"
Cons: "Stop sending me these emails. I didn't even take this flight."
Cons: "The discomfort of modern economy flying just overwhelms any positives. Better seats with more room are needed."
Pros: "Quick boarding process, good food, and good entertainment selection"
Cons: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Pros: "Staff were very friendly and helpful."
Cons: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Pros: "Checking in and boarding was good and reasonably fast. Room available for everyone's hand luggage. Toilets were reasonable. Food in economy was ok."
Cons: "No hot USB port in economy. Inflight information system is old and screen resolution and contrast is not so good. Best to use own headphones."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Cons: "Delayed Boarding and they didn't say anything."
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Cons: "This was actually promoted on the site as an emirates ticket and only after id purchased it did i figure out that it was actually for Emirates Airways sister airline Qantas Airways! I tried to change my dates after I bought it and dealing with Flight network -where i bought it from - was a nightmare!! I wouldnt recomment this at all."
Pros: "First Lounge is good."
Cons: "Seats are old, lumpy and don't work half the time."
Pros: "Crew are professional and food is good quality!"
Cons: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Pros: "Very friendly crew. Comfortable flight."
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "The staff where excellent as was the full process from getting to the airport to disembarking. Would like to fly with them again"
Cons: "We have an autistic child and to get the seats that are most suitable for us proved very difficult. We got there in the end but basically they have said that that if we want to get our seats before check in opens we need the pay. We have never had to do this before and I was very shocked and surprised. They eventually relented and resolved the issue however the damage was already done. For a company that is associated with the local autism society I was very disappointed that they don't recognise it for the challenge that it can be."