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Golf Bags never made it on the flight. Very expensive golf bag and. Clubs,shoes, clothing. Will file a claim against Aer Lingus

Horrible. Garbage airline. Due to the strike we got a replacement plane/crew. I didn't get my exit row seat I paid for. Food was horrible. Plane was hot and didn't have AC vents.

The first leg of my 2 flights were delayed, causing me to miss my second flight and have to stay the whole night in Dublin. Super upset with this experience, and I still need to figure out how to get compensated for this.

Everything went well, but could have used a bit more legroom.

The flight got us safely from point a to point b and on time. For a transatlantic flight that isnt nothing. Flight crew was kind and professional. The seats are super uncomfortable (worse than domestic budget airlines) and the cabin was DIRTY.

Long unexplained delay, uncomfortable back row, long waits for trash collection.

Great service on the plane and by ground staff. great prices. I was able to change seats on the plane. The allocated seats cannot be changed when checkin in online. They have to be done at the airport if you check in at the airport or on the plane by asking a stewardess / steward.

Are Longus was fine. I booked thru Kayak and was unable to get my business class seat early. Sat next to galley. Crew forgot to wake me for breakfast.

I loved how they arrange boarding (starting with people seated in back and moving to the front). Flight crew was very polite and welcoming. Seating was ok, I felt like there was enough leg space however it is noticeable when the passenger in front of you sets their seat back.

Flight staff very friendly and helpful where possible. Late flight and travelling with young child, cabin lights remained on for the duration of the flight which was a little disappointing considering the time of the flight. Overall very happy to travel with Aer Lingus.

Didn’t like anything about it we were delayed by 3 hours and sat on the plane when leaving Dublin. On the way back to Dublin we were kept in the plane on tarmac for 4.5 hours. This airline is a joke!

Delayed flight. Received notice from ryanair by email and via app but no such timely information available at airport from monitors or staff

Ryanair is always shite. Slowest boarding possible in the most uncomfortable way. It’s like they are are tad sadistic.

Flight was delayed which happens but walking 15 mins to one gate to be then told it’s now changed to one 15 mins back then other way was frustrating

This was yet another excellent experience thanks to Ryanair, it's ground crew, cabin crew and air crew. Although our flight was delayed by about 15 minutes due to the late arrival of the inbound flight, the crew did their best to successfully minimise the delay with courtesy and efficiency. I also commend Ryanair for its choice of destination airport in this instance: Seve Ballesteros Airport in Santander is a modern, compact, well-kep and well-organised airport, where passing through security and passport control was a doodle thanks to its friendly and efficient staff. So take a bow, Ryanair - and keep it up!

East check in and security. They are always delayed though. ALWAYS!

Poor, how can you order something from the menu em you can’t see a menu? How can you get the online menu when you have no internet? Why let us board when you know full well we won’t be taking off for another 45 minutes, no ice for drink in sweltering heat, seats hard and and uncomfortable when you’re sitting for over 5 hours.

Amazed at huge number of people who hadn’t booked cabin bags with big troller cases and rucksacks, not being stopped, what’s the point in following rules or paying more if you don't have to bother?

Worse situation ever. Arriving at 4 am with 7 Hours of delay

Booked extra legroom seats but as plane had changed we ended up with normal seats. Very little attempt from staff to sort it out

Entertainment was good. Food was OK. Cab crew was great.

Usual friendly BA crew who were helpful and so kind to the kids. New business class cabin combined with 787 makes for a really enjoyable experience.

Overall flight experience was good. Unfortunately our process getting to our flight was a hit or miss. Our flight was delayed perhaps for the best as getting from terminal to terminal is very long and security had problems with the machines that delayed us getting to our flight. Heathrow security could care-less that you have a flight you are about to miss!

Horrible. Crew is not helpful. Lounge is sub standard and overcrowded. Getting to your plane is underwhelming “via a bus”. Worst experience I have had.

I liked nothing, my connection was missed after a 6hr delay, 3 of those hours were spent trapped on the tarmac going nowhere. They rebooked me with a different airline for the next day but never confirmed my seat, so I had to wait another entire day… after walking around an airport for the whole first day waiting for the front desk to open to get my ticket. A 19hr trip turned into an 80+hr trip. Of course, British airways has no actual customer complaint phone line, so I have heard nothing at all from the airline. Oh, and they lost my bag. This trip cost an additional $3000, several days of missed free time, and some agonizing discomfort from so much wandering around airports and venice trying to find replacement clothing. This sucked.

The online flight scheduler only assigned 3 hours to get from Gatwick to heathrow. This is not enough time for a normal transit between the two airports. I had to run and hire a taxi because the bus and train would take too long. After paying a 150 Taxi I arrived at the gate just before it closed.

Our flight BA638 was cancelled with very short notice. It was supposed to depart at 7:25am. We had left Chichester at 3:30am in order to make the flight, and we were notified of the cancellation while en route to LHR. We were told the cancellation was necessary because a plane had not been scheduled to be at LHR for this flight! We were rescheduled to BA636. This flight was supposed to depart at 11:00am but didn't actually take off until ~12:30pm. Consequently we arrived in Athens several hours late, missing out on half a day of our sightseeing time. We had booked transport with MyTransfers to pick us up at the Athens airport and drive us to our Hotel Adonis. I was unable to get a refund for this service because our flight was so delayed. They required 24 hour notice of pick up time changes. I instead had to pay for a taxi at the airport. I have tried to fill out a request for compensation online but have been unsuccessful. How can I get help for filing a claim?

I had to wait for 10 hours at the airport and no hotel accommodation was provided. That sucks big time.

They can't seem to deliver a delayed bag in less than a week. Is this the 19th century?

Initially there was delays due to weather so we were grounded. Once we got off the ground, they were quick to turn of the seat belt sign and give us drinks and snacks. No complaints about the flight. It was very full.