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IAH - WLG

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Top airlines flying Houston George Bush Intcntl to Wellington

Scores according to KAYAK customer reviews

8.4
Air New Zealand
Overall score based on 2,838 reviews
8.6
Boarding
8.3
Comfort
8.9
Crew
8.5
Entertainment
8.1
Food
Airline reviews

Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."

Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"

Pros: "Only a 25 minute flight"
Cons: "Nothing"

Pros: "See previous notes."
Cons: "See previous notes."

Pros: ":)"

Pros: "Good quick flight"
Cons: "N/A"

Pros: "Crew were fantastic"
Cons: "Entertainment choices"

Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"

Cons: "Nothing"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "Premium economy is the way to go. So much more comfortable."
Cons: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."

Cons: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."

Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"

Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."

Pros: "The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better."
Cons: "Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight."

Pros: "Short flight. No problems."
Cons: "Nothing"

Pros: "Amazing crew"

Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."

Pros: "Airline is pretty good"
Cons: "I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak."

Pros: "Ground staff were particularly helpful"

Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."

Pros: "Flying on the plane with mighty KORU on the tail always gives me a buzz"
Cons: "Better meal as the meat dish was a bit cold when it arrived."

Pros: "yes amazing crew! thank you so much!"
Cons: "perfect already!"

Pros: "flight was great"
Cons: "food could've been a little better"

Pros: "A whole season of New Girl!"
Cons: "Was very crammed."

Pros: "Everyone was very nice, food was good, movie choice was great"
Cons: "Would have liked a more comfortable seat. Couldn’t sleep well"

Pros: "Very friendly and helpful staff"

Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."

Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."

Pros: "Staff and seating"
Cons: "Paying for movies on a long trip really stingy ☹"

Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"

Pros: "Crew was great"

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"

Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."

Pros: "The entire crew was excellent in all areas and all the time even on a 14 hour flight that had been delayed for about 20 hours."
Cons: "When we arrived in Auckland very late, Air New Zealand out me up in a third rate hotel in a very bad part of the city with little to no communication on how to get back to the airport the next day. The customer service number I was given, was mo help at all. Flights were great, but the way they handled the unexpected was very poorly done."

Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"

Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."

Pros: "Entertainment was great and even leg room was decent for economy seating"
Cons: "There are no personal air vents. I was sweating for 3/4 of the flight and had to ask for the air to be turned down 3 times. The air vents they do have point inwards and do not get the window seats at all. Hope the return flight is better"

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."

Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."

Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."

Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."

Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."

Pros: "nil"
Cons: "nil"

Pros: "Friendly team on board"
Cons: "Nothing"

Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"

Pros: "The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable."
Cons: "I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing."

Cons: "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"

Cons: "Very small cramped aircraft"

Cons: "The boarding time"

Pros: "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
Cons: "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."

Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"

Pros: "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
Cons: "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."

Pros: "Ol"
Cons: "Oi"

Pros: "great crew, easy flight"

Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"

Cons: "Food could of had a better selection but wasn’t the worst I’ve had"

Cons: "Cabin temperature was set too high that caused dryness"

Pros: "Flight was nice and empty"
Cons: "Nothing"

Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Cons: "My suitcase handle was broken"

Pros: "Not much"
Cons: "Dirty seat, broken screen & headphone socket."

Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."

Cons: "Couldn't connect to the onboard entertainment system through my laptop."

Cons: "Unable to choose seat"

Cons: "We arrived to one terminal and no one says that the next flight was in tom bradley terminal. After asking on the way, I realized that had to walk more than 35 minutes. No transfer service, no info, nothing. Finally after reach tom bradley terminal, the ANA staff said that they was very delayed and wanted to change my flight."

Pros: "Boarding went very well. Seats were good."
Cons: "We missed our next flight due to being called back to the gate for some cargo issues. Because we missed that flight we had to wait 3 hours for the next one which caused us to miss our bus reservation and ended up costing us about five extra hours in time. Staff was not very attentive."

Cons: "Upon checking in a boarding time was given of 0530. A line formed to get in a row 1/2. I would think business class would have a separate boarding rather than line 1. Once in line there was over an hour delay in boarding with no I repeat no information coming from the boarding agents, people were not happy as I heard many complaints. I was lucky and got a electronic notification but no reason. What a way to start a vacation!"

Pros: "The bathroom sign that shows if it is busy without going there"

Pros: "nothing! entertainment should vd a one alos, not s friendly star system"
Cons: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."

Pros: "On time and nice services"

Pros: "frequency of drink/food service. Appreciated the ice cream."
Cons: "Food was not good. chicken or pasta were the choices, we sampled both. Neither was good - some of the worst airplane food Ive had. On our return flight from Munich to Houston we had same choices but it was a different type of chicken - curry chicken - and that was excellent. I would recommend you serve the same thing on your Houston - Munich flights! Seat comfort (bottoms) not so good."

Cons: "Bad actitude of personal and crew"

Cons: "Need power supply for passenger seats in Economy Plus."

Cons: "movies: screen froze every few minutes throughout the flight in biz class: nor more brandy/cognac; menu rather limited"

Cons: "Not much choice of good movies"

Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"

Pros: "On time departures and landings"
Cons: "Food was horrible! Vegetables so overcooked they were almost liquid. Overly salted. Best thing was Chobani yogurt... pre done by Chobani."

Cons: "Food choice was awful. Ended up eating just a salad"

Pros: "Seating was larger than normal for economy. Crew was pleasant and made lots of offers for food and drink. Flight was on time and the luggage arrived unharmed"
Cons: "All good"

Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."

Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"

Cons: "Delayed."

Pros: "Not a lot of positive to say"
Cons: "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."

Pros: "Service and crew were much friendlier coming back from Rio."
Cons: "Food was terrible, seat as uncomfortable."

Pros: "Very nice people working and good service."

Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."

Pros: "bad movie choices"

Cons: "Delayed for so long! 5 hrs"

Pros: "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
Cons: "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."

Pros: "On time"
Cons: "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."

Pros: "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
Cons: "The airline was generous with luggage allowances."

Cons: "Nothing"

Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"

Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"

Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."

Read more about Air New Zealand

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