Refund: full refund until like 6 hours before the flight, other companies don’t give anything back when you buy a ticket Food: only on a small trip you get free snacks which are good, lunch is delicious, dessert was delicious, long flight: breakfast, lunch, after lunch snack, dinner Staff: really friendly I just loved it, I highly-highly recommend it to everybody! I will definitely choose them whenever I can!
The seats had more space than my flight to Hannover the previous day. The previous flight had less space than EasyJet, which was disappointing for BA. Could've had a better snack than a packet of crisps on the flight, maybe a cheese roll. Since the total cost to BA for those snacks and a water was probably less than 50p!
Did not have a good experience. They gave us connecting flights from London to Washington and then to Atlanta just because their flight was delayed from Hyderabad to London the flight from London was missed and even though it’s not passengers fault they had to suffer as they couldn’t give direct flight from London to Atlanta. And for vegetarians food is also so pathetic they need to have more vegetarian options as cold sandwiches is not a good option in winter. And just think how they feel if they have to be eating 3 cold meals for 24hrsin winter.
Pros: "The fact that there was no one sitting by me was fab. Through man on priority check in desk was very helpful getting me the assistance I needed"
Cons: "More choice of meal. Getting special.assistance.upon arrival at.Istanbul airport first outbound flight was hard. I nearly fainted as I had to stand for so long."
Pros: "Flight overall was unremarkable. Aircraft was almost twenty years old and looked it."
Cons: "Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has."
Cons: "The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself"
Cons: "Food and wheelchair service dropping me off at inappropriate place & no wheelchair to continue through passport control to Heathrow express train"
Pros: "Good onboard entertainment. Normal headphone jacks."
Cons: "Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines."
Pros: "I was the only on 3 row seats and slept 5 hours"
Cons: "My trip was longer than 15 hours. I bought it under 10 hours"
Pros: "Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks."
Pros: "It was short flight therefore no food no entertainment were ok to us"
Cons: "Flight was delayed"
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Pros: "Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection."
Cons: "The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!"
Pros: "Captain kept passengers informed on everything, great flight, helpful crew, fantastic entertainment system."
Cons: "Leg room isn’t great for such can’t a long flight and the food was not the greatest."
Pros: "You get what you pay for, the price for this flight was resolved able."
Cons: "There was limited time to manage credit cards and give out snacks. There really needs to be a better system."
Cons: "Finding out that I had to pay more for my bag."
Pros: "Clean aircraft, pleasant cabin crew."
Cons: "Flight was delayed. They were aware that many of us had a connecting flight with not much time to get through passport control and to the gate. The crew should have let us off the plane first... we were sitting near the rear and only just made our flight"
Cons: "Flight delayed three hours missed connection in London Encountered train strike which could have avoided if plane was on time."
Cons: "The entertainment system kept bugging out on me and would not work correctly."
Pros: "very pleasant attendants. good amount of snacks and drinks. good entertainment options"
Cons: "a bit crammed"
Pros: "The airplane is large, even in coach you get decent leg space. The crew tries, but clearly not their best."
Cons: "every flight is delayed by a few hours, the plane smells like sewage, the seat next to mines clearly had vomit and they just left it there and told people around that a child may or may not have gotten sick and they said they don’t know how true it is..??????"
Pros: "On time. Efficient"
Cons: "No snacks"
Pros: "Flight crew was friendly, the meals and entertainment were good"
Cons: "No complaints"
Pros: "Very comfortable seating on a 747"
Cons: "It was all great!"
Pros: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."
Pros: "the foods"
Pros: "The food was good"
Cons: "Because of technical difficulties, we had to get off the plane after having boarded so it left with 1h30 delay. That can happen to everyone though but that's not it. On the plane, after having paid for specific seats, the entertainment system did not work as well as the individual lights despite the crew knowing about it. When we notified them, all they said was "Oh! Someone should've told you. Sorry." The one in charge of the crew offered us champagne but never came back with it. So with my girlfriend, we spent 8 hours from London to NYC in darkness with no entertainment despite having paid for it. Finally, I've been trying to get in touch with customer service for 3 weeks now and I still haven't gotten a hold of anyone."
Pros: "Exceptional attentive staff! Frequently checked on you to see if you needed anything. Trans-Atlantic service is amazing."
Cons: "Liked everything but could have a better classic movie choice."
Pros: "This flight was easy and well run - the seats were comfortable and service good. The flight was timely."
Cons: "The seats just made the grade of comfortable. Flight was packed - good for Iberian bad for passengers."
Pros: "Great time with the cabin crew member, Sally. She made us feel welcome and entertained during the flight."
Pros: "Premium Economy seats were spacious. And from the looks of it so were economy. They provided nice over the ear headsets which made watching movies nice."
Cons: "The food was not that great."
Cons: "We were mislead on gate assigment which impacted our whole experience. There was no entertainment"
Cons: "I told the ground crew that I would prefer an aisle seat when I checked in, and she acknowledged my need. Yet, it turned out that I was given a window seat while there are vacant aisle seats on the plane."
Cons: "Never even asked if I want to buy something to drink ( buy , not to get!!!!). If I didn't go to the back I will never see any of crew during the flight. Very disappointed!!!!"
Cons: "The "complimentary" drinks weren't complimentary, as you had to pay for them"
Pros: "Polite and friendly crew, comfortable seat and plane."
Pros: "The crew were friendly and efficient"
Cons: "The food was okay and they didn't have the item per the menu handed out, but the staff were apologetic"
Pros: "Flight crew was friendly and helpful."
Cons: "This was my worst flight experience in a long time...an anomaly from other recent BA flights. I was unable to sleep on the flight because it was so crowded. I ordered a lactose-free meal that was unbelievably horrible and from which I'm pretty sure I contracted a food-borne bug that kept me ill (as in sleeping up to 15 hours a day and running for the toilet) for a week after the flight."
Pros: "The duration"
Cons: "Told there was meal and then asked to pay for it - show be clear when booking!"
Pros: "The flight was short and we hit a day when there was free checked luggage, if it fit in the metal box."
Cons: "The French Air Force, or whatever, kept us grounded for 40 minutes because they were practicing their air show for Bastille Day. Really. They were just practicing and air travel came to a standstill."
Cons: "There was no food on this fight."
Cons: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Pros: "Seats were comfortable for economy. Food was decent. Plenty of wine."
Cons: "Long walk after departing. Desolate terminal."
Cons: "The in-flight entertainment had issues about an hour and a half into the 8 hour flight. The crew reset individual seats with no improvement. They made any announcement asking people to stop hitting the call button about it because they were aware of the problem and said that if there was no improvement they would reset the entire plane's entertainment system which they never did. Therefore, we did not have any functioning entertainment for the remaining 6.5 hours of the flight."
Pros: "No access to any lounge services. Food selection and quality significantly behind competitors. Does not just the price charged."