Pros: "We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them."
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"
Pros: "Premium economy is the way to go. So much more comfortable."
Cons: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Pros: "Good for a sheot flight"
Pros: "Ground staff were particularly helpful"
Cons: "Had to pay for most movies. They need to bring around water more often and actually offer it to window seats rather than handing a glass to the aisle and walking off."
Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Cons: "Perfect flight. Delicious meals. Great crew."
Pros: "Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Cons: "Not clear that I wouldn't be able to check a bag for my return flight. I flew to New Zealand with a large bag and then when I went to check in for my return flight they told me I couldn't check it to bring it back and my only option was to cargo it, which was not helpful being that the cargo was out of the airport and I needed to catch my flight. I was luckily able to check it on a separate flight my boyfriend was going on. But I would have either have had to leave my bag or miss my flight if he hadn't been there. It should have been more apparent that I wouldn't have been able to check it on the way back. It makes no sense to be able to bring a bag to New Zealand and not bring it back. That was very frustrating and overall I was very disappointed with this experience."
Pros: "Food was great"
Cons: "No complaints"
Cons: "ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)"
Pros: "Solid friendly n professional flight crew."
Cons: "When checking in we asked about an exit row seat. The NZ official claimed the flight was full n nothing available. Once on the 2/3 full plane, 9 of the 12 exit row seats were empty. Bottom line was she was lazy and unprofessional in simply Lieing."
Pros: "I could not fly back to the US pr the layover. I got stranded in Berlin. It was horrible."
Cons: "The airlines cancelled my flights back to the USA and the connecting flight. It was horrible customer service when I spoke to British Airways at the counter. Lady in TXL yelled at me to leave her desk and to call Air New Zealand. Air NZ said they cancelled flights then Flyus.com said to deal with Air New Zealand and said my flights got cancelled and that they could not get me another flight. I had to find out how to get out of Berlin. I had to fly to Spain to my cousin’s home because I haf no where to go and did not have money to pay for another flight from Berlin to LAX 1,200 euros. I am still in Europe stuck and it is Monday 4/30. My son needs me in Los Angeles! I will never use Kayak again. What happened to my $878 dollars????"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."
Pros: "friendly staff, ease of boarding"
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Pros: "On time, great customer service, the in flight entertainment is amazing! Even the food tastes good! Seats were comfortable, toilets and plane were clean, all around amazing."
Cons: "Nothing, it was perfect."
Pros: "I had always had a pleasant time with this airline but this 2nd longer flight wasn't it's best! I still have good opinions about this airline and plan on using it in the future."
Cons: "My neighbor in a 4 seat section kept elbowing me. Seats seemed to be too close to each other and for people who aren't average weight it is hard for them to stay within their given space. Eating meals was difficult because some people use their elbows all over the place."
Pros: "Everything, space seat"
Pros: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Pros: "Fun and plentiful entertainment. Great comfort."
Pros: "These guys are the best!"
Cons: "Flight was too short"
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "We made our connection, just barely."
Cons: "Faulty equipment presented as weather problems caused almost hour delay."
Cons: "It was unpleasantly cold in the cabin, blowing cold wind at it could not be better"
Pros: "Crew was excellent; good and friendly service. On time."
Cons: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Pros: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Cons: "The only complaint would be that there was no in-flight wifi available onboard."
Pros: "Flight was great, happy to be back home! Movies were awesome to watch on board, good selection!"
Pros: "Very complete selection of entertainment option, other than wireless."
Cons: "The seats have been narrowed even more. Didn't think it was possible. Had a self-contained seat and lost even more inches."
Pros: "Friendly crew, always."
Cons: "Whatever was served for hot breakfast on my flight (I think it was supposed to be scrambled eggs and baked beans) was absolutely horrible. Everyone in my section of the plane took one bite and passed it back to the stewards."
Pros: "Amazing staff"
Cons: "Lost my bag"
Pros: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."
Pros: "Seats were comfortable and adjustable with tons of legroom. There was a bottle of water at our seat when we arrived, real pillows, and no more than two seats side by side. Bean bags to rest your feet on was a great touch."
Cons: "Touch screen system on entertainment system was very sluggish and unresponsive"
Pros: "The plane was new and the flight was good with no problems."
Cons: "Being a Star Alliance Gold member and Premier 1K on United Airlines I was expecting a bit more than water and a lolly. Yes, we did only buy the "seat" ticket, but come on a soda was an added cost. I don't see us flying AZ again anytime in the near future."
Pros: "Great crew. Friendly and helpful."