Pros: "Fine flight - only 30 min"
Pros: "Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing."
Cons: "Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us."
Pros: "great seats + wifi. Was treated like a human being."
Pros: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"
Pros: "We did not fly on this flight."
Cons: "We did not fly on this flight."
Pros: "I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC"
Cons: "Improve customer services"
Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Pros: "The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand."
Cons: "I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule."
Pros: "I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!"
Cons: "I’m really not sure."
Pros: "Entertainment and service was outstanding."
Cons: "I could have used more leg room."
Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."
Pros: "The seat was spacious and the crew was very nice!"
Pros: "Seat was comfortable (exit row) for a commuter jet."
Pros: "Great food and crew"
Cons: "Seat comfort , WiFi"
Pros: "Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish."
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Pros: "Inflight service and all round experience with Air New Zealand was excellent"
Cons: "Aircraft cabin way too hot on both jouneys"
Pros: "I love the entertainment system. The airline attendants uniforms are very colourful."
Pros: "Was a little more leg room... makes all the difference"
Cons: "Was pretfy much Ok"
Pros: "Have flown most carriers to Australia and NZ. Air NZ by far the best. I mean, I am flying cattle class, so its never going to be great. However, compared to the other carriers available, the seats are the most comfortable and have more legroom. If you can afford their sky couch, do so. Food is edible (and, to me, most airlines are not) and was nice to get WiFI all the way across for just a few air points."
Cons: "Would be nice if the seats had a foot rest, but this particular 777 did not. I have short legs."
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "Flying over the country of NZ."
Cons: "Crying kids."
Pros: "Seats are very comfortable and with enough leg room. The movie selection is always good and the food is excellent"
Pros: "vvery comfortable flight"
Cons: "Crew forgot to serve us our meal."
Pros: "Flight was okay. Short enough that small space was manageable."
Cons: "Would have liked in flight entertainment"
Pros: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Pros: "Awesome in flight entertainment! Very corteous and polite crew!"
Cons: "Im midsized asian, i the seats are too small"
Pros: "Cool temps in plane"
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "Everything, felt safe"
Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"
Pros: "The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline."
Pros: "The service was very good, food good, seats comfortable. The sears on the way to my destination seemed roomier than on way home, maybe a different type of plane?"
Cons: "This was my first long flight 12+ hrs. And I wish I would have gotten the economy couch option. Sitting upright that long is difficult."
Pros: "These guys are the best!"
Cons: "Flight was too short"
Pros: "The flight crew was great. They keep teverything movies ng and were polite and happy throughout the flight we will definately fly them again!!"
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Pros: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Comfortable seats and good service"
Pros: "Smoothe flight"
Cons: "1/2 hour late to depart"