Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
Pros: "Clean cabin and good service"
Cons: "Not every body is doing extra miles to make customer happy"
Cons: "More storage space in business"
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Cons: "20 min late but acceptable for a 15 hr flight"
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Cons: "Softer seats and more movies"
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Cabin little bit cold"
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pros: "Staff was polite and accommodating"
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Not much"
Cons: "Not as good as they were once"
Pros: "Excellent service. Good food. Very attentive and responsive flight crew."
Cons: "Space was too tight"
Cons: "The cabin was quite warm"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "Efficient boarding and arrival"
Cons: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Pros: "Very friendly crew & modern aircraft"
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Pros: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Cons: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Sound sleep"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "No fuss flight but lacking that something extra"
Pros: "Amazing plane and crew!"
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Cons: "No complaints"
Pros: "The crew were lovely - friendly and polite!"
Cons: "The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related."
Pros: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."
Pros: "The crew was very hospitable and friendly"
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Great entertainment"
Cons: "Overall great"
Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Cons: "Basic flight with no frills"
Cons: "Entertainment and seat comfort"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Cons: "Bathroom did not work, food was not so tasty"
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "Flying over the country of NZ."
Cons: "Crying kids."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "The usual "shuttle" flight between chc and akl."
Pros: "Comfy seats, the flight was basically empty so I got my own row. Very nice flight attendants. Pilot kept us updated on timing and storm movement."
Cons: "Flight was delayed twice, seat hadn’t been swept for garbage from the previous flight (wrappers and used tissues in the seat pocket)."
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "Very friendly staff, speedy boarding, nice comments from the captain."
Pros: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Cons: "Nothing I can think of. Very happy with the flight."
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Pros: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Cons: "Close quarters between seats."
Pros: "We did not use the food or entertainment"
Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."
Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"
Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"
Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "Everything was quite nice."
Cons: "Not much"
Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "Awesome crew! Tasty food! Comfy seats!"
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Air New Zealand leave Qantas for dead
No music available on screen
Qantas personnel have a high opinion of themselves and don’t really like to serve the client. This is compounded by the overall experience of traveling in Australia. I get the felling that they would rather I didn’t.
Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
Pros: "The crew for Qantas is normally pretty damn good. This trip was no exception."
Cons: "The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights."
Pros: "Crew was fine, seating was ok. Appreciated food and snacks, boarding - and disembarking- was handled super well."
Cons: "How do you enforce 'quiet time' when there are chatty children in the row in front and in back of you? Was constant distraction."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Smooth flight, minimal disturbances, crew extremely courteous and helpful!"
Cons: "Food is below average!"
Pros: "Crew was very good"
Cons: "Not enough leg room for a 6’2” tall person."
Pros: "Very smooth, on time boarding. Food quality"
Cons: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Pros: "We eventually got to our destination safely although very stressed"
Cons: "The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay"
Pros: "Professional service.."
Pros: "Crew was nice and ready to help"
Pros: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"
Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."
Cons: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Cons: "Crew kept skipping over me and trying to laugh it off. Annoying and unprofessional"
Pros: "It never left.....I am still in Sydney!!!! Keep up on your dlights"
Cons: "Quantas Flight was cancelled going down and also back."
Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Pros: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"
Pros: "I like the A380 plane, the respect that the crew provide, the quality of the food, and the variety of entertainment"
Cons: "I would loike more music concerts on the entertainment system"
Cons: "Food and service was appallling. ... an insult to be assed a Lindt choc (1) ... by hand."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "Nice airline with lots of room for a very long flight. Seats next to me were empty so I could lay down but unfortunately a bad respiratory illness prevented me from doing that. But still comfortable. Nice variety of food."
Cons: "All good. Movie selection could have been a little better maybe."
Pros: "The movies would not play until two hours outside of LA."
Pros: "Crew was trying hard to make customers comfortable"
Cons: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Pros: "The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances."
Cons: "Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work."
Cons: "The QF 73 was more than 4 hrs late. The boarding ticket states boarding @16:30, but no one said anything and the PA gave no announcement. The actual boarding did not happen until after 17:00."
Pros: "Getting through airport at Sydney was nice and easy, and good overall at JFK."
Cons: "LAX was not an easy navigation from terminal to terminal, as there was little info provided in flight and a serious lack of good signage or information booths at the airport."
Cons: "The flight was delayed by one hour. Because I had to collect my carry-on bag, I missed my connection by 8 minutes. I was re-booked on another flight and was five hours late getting home"
Pros: "Friendly staff"
Cons: "Angle lie seats. Controls for seating and entertainment fidgety"
Pros: "The air crew was amazing & went above & beyond for us. I cannot say enough positive things about them!!!"
Pros: "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
Cons: "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."
Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Pros: "Great service, great food"
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Taste & selection for vegetarian meals were very poor"
Cons: "The food was terrible. By the time the meal cart came to ou row, all the got meals was out and we have no choice and was served with the cold ham salad that looks like left overs, both my son and I lost our appetite looking at it. The crew didn't apologize and gave the impression that we either take it or too bad. Won't be recommending this airline."
Cons: "cabin has too many seats on the lower deck."
Cons: "Flight was delayed by 5 hours. Qantas was not helpful in rebooking or any type of customer service. The food was awful and we spent an extra 24 hours of waiting/ travel time. Miserable end to a wonderful trip. Terrible!"
Pros: "Qantas service was certainly up to standard."
Cons: "The 747 we flew was older and noisy. Our trip to Sydney from LAX was aboard an Airbus A-380 ... much quieter, roomier, and equipped with the latest technology."
Cons: "Minimal food and drink service."
Pros: "Very well organized. Crew is very friendly. Lots of little perks on the flight that many other companies don't provide."
Pros: "The crew was attentive and kind."
Cons: "On both my flights, vegetarian wraps were served. They were really unappetising."
Pros: "Seat is comfortable."
Cons: "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
Pros: "I had the economy XL seat and was quite comfortable"
Cons: "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
Cons: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Pros: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Cons: "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
Pros: "Nice space on the seat!"
Cons: "Washroom could’ve been bigger"
Pros: "Very great!"
Cons: "Hard to get better!"
Pros: "I liked everything about the Flight, and Crew"
Cons: "Flight was delayed but no reason was given or announced."
Pros: "crew is OK, Seat is never comfortable for long ride."
Cons: "there is no room for improvement because of limited space."
Pros: "The flight"
Cons: "Nothing everything was good"
Pros: "Fast and efficient boarding process. Nice selection of movies."
Cons: "Seats (economy) can always be more comfortable."
Cons: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Cons: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Cons: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Pros: "seats were full configurable, tray table very logical and space all felt useable."
Cons: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Pros: "Friendly staffs & price"
Cons: "Not much legroom for economy"
Pros: "Service, extra blankets and pillows."
Cons: "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
Pros: "The staff was friendly for a very late and very long flight"
Cons: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Pros: "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
Cons: "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
Pros: "The staff was very friendly and accommodating"
Cons: "Food was nothing special"
Pros: "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
Cons: "A little bigger seat and a bit more leg room would be nice."
Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Pros: "traveling with a child on long haul CI's family couch is the top choice."
Pros: "Nice, clean plane"
Cons: "Food is the same all the time"
Pros: "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
Cons: "Great services on board"
Pros: "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
Cons: "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
Pros: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Cons: "A350 seat cushions are a little short for us tall folks."
Pros: "Great service. Terrific crew."
Pros: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Cons: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Pros: "I very much enjoyed the flight! The airline staff were incredibly friendly and helpful. They were kind and went out of their way to offer water bottle refills; a huge plus on such a long flight! The meal I requested was vegan and good. There were no loud announcements, bright lights or interruptions for many hours during the flight: very relaxing for sleeping and reading. I will absolutely be flying with them again."
Cons: "The seats were not 'incredibly' comfortable, I'm a smallish woman and felt a little cramped, but overall it was pleasant. Just bring a puffy jacket or back pillow. I wish the juice and beverage selection were more varied (healthy options) and that they used more sustainable and environmentally friendly practices❗️My food came with a single-serving water cup that I requested they keep though I think even unused it was thrown away..."
Pros: "comfortable seating and leg room, great selection of movies for entertainment."
Cons: "Plane delayed 7 hours for a maintenance problem and all I got for my wait was a $25 voucher. That is an insult!"
Pros: "Friendly staffs, decent leg room, boarding process was smooth"
Cons: "A little limited on movie selections & food was ok"
Pros: "I have flown on many airlines to include many US carriers for domestic travel, as well as, many international carriers. I have flown around the world 4 times in the 2016-2017. These flights were flown in Coach. I have to say that China Air was remarkable in its service, cleanliness, on-time departure and arrival, and all around airline operation. The meals were decent, the entertainment was well rounded, the aircraft was clean, the seats were wider and had greater leg room, the flight attendants were responsive and trained, and the on ground support was very helpful. I don't have anything negative to say about China Air and I have crossed the Pacific on thief airline three times now."
Cons: "Their web interface for miles account and general information needs a great deal of attention. I would love tosee them make improvements to their web and smart phone applications because they detract from the great service that they providein Air."
Pros: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Cons: "Nothing! It was great!"
Pros: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Pros: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Cons: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Pros: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Pros: "comfortable seating and up to date entertainment."
Cons: "Food was not that good."
Cons: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Pros: "Anna at the ticket counter really helped me out and did a fantastic job!"
Pros: "I had a sudden swelling of my feet and ankles while flying to Asia.. China Airlines was very accommodating to me and had a wheel chair waiting for me at the gate... Never had this happen,,, So they were very helpful and considerate..."
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Pros: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Cons: "I can't think of a thing that wasn't to my liking."
Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Pros: "Food was good. The screen of the first flight LAX-TPE) was big and new."
Cons: "If the crew needs more rest please give them enough turnaround and breaks. They all look tired and unhappy. That's something the company has to fix, not the consumer to bear. The guy next to me didn't put his bag in the overhead cabinet, so it kept poking me or lie on my feet the entire flight. I'm sure this is something the airline would be able to enforce for security reasons."
Pros: "The staff was friendly and helpful. The pilot was very impressive, I don't think I have ever had a smother landing! There were tons of movies to choose from. The food was decent, and there was lots of it."
Cons: "The weight limit of 7kg for carry on bags is enforced. I have never had my carry on weighed before, but China Airlines does. My bag was twice the weight limit, and the man checking my weight offered to check it for free. However, I did not want to check it because it had my DSLR camera and laptop computer with some other things. The weight limit is very small. I took everything out of my suitcase except the laptop and camera bag and it was still too heavy. Then I put some of my lenses in my purse took the camera and other lenses out of the bag and wrapped them in a scarf and managed to get it under the limit. So if traveling China Airlines make sure your carry on is less than 7kg, and good luck if you have electronics you don't want to check."
Entertainment system didn’t work.
They lost my luggage along with other people’s luggages. Rediculous
Upgraded seat was worth the price. Purchase price of food was a little high
For a five plus flight some sort of light snack would be beneficial to all passengers, especially since the cost to fly is so expensive. My two cents🙏
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Both outbound and inbound they changed the aircraft which meant our good seats got changed to bad. The flight times got changed twice as well. Not what you wanted on New Year’s Eve. Lots of people missed connecting flights.
Pros: "Everything was great. From food to entertainment was great."
Pros: "I was only a few minutes late and was not allowed to check in my bag or to board the flight."
Cons: "They could have let me board!!"
Pros: "Crew is very friendly and helpful. Leg space is bigger than other flights."
Cons: "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
Cons: "Food at Air Canada. Very bad."
Pros: "The crew wasn't as nice as they usually are"
Cons: "There was no space to put any of your bags and I was only travell8ing with a backpack. The airplane was so tiny"
Pros: "Crew is good. Friendly and helpful"
Cons: "Food is okay. Once hour later getting into the air but it seemed as if this was a Toronto Pearson airport issue as I'm always delayed out of Toronto"
Pros: "They did feed us and provided cover and small pillow"
Cons: "every thing including service is minimum."
Cons: "Steward. & meals"
Pros: "Everything went almost smoothly and so I have little to complain about."
Cons: "There was a snow storm in Toronto that caused me to lose about an hour. This is obviously to the fault of no one, but it was annoying nonetheless. It ended up causing me to miss my initial flight to Kelowna."
Pros: "Seats were comfortable. Food was OK."
Pros: "the staff very helpful , respectful, didn't feel rush they had their attention on helping me .Very grateful Thank you all"
Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."
Pros: "The flight got delayed. Alternative flight was given but quiet a commute and pretty much the entire day of vacation is lost. Airlines did not take care of any compensation."
Cons: "Flight was delayed for 3 and half hours."
Cons: "t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!"
Pros: "Nothing specific to the airline- I just liked the 9 hour flight trine instead of the 10-13 that I’ve been on to reach other parts of Asia l."
Cons: "I had a total of 4 Air Canada flights- various staff members on all flights were rude and uninviting. It’s not like my husband and I aided for anything when they were serving; they all seemed to be noted to hand you a beverage from their cart! Food was horrible- stereotypical airplane food and such a disappointment compared to some of the other flights with other airlines I’ve taken to various parts of Asia. Also, who charges for alchohol on an international flight?! They also don’t have entertainment systems on their flights- you need to download their app before take off so you have access to 5 crappy movies. Seriously, pay $100 more and go with someone else."
Cons: "Didn't board as I missed the connection."
Pros: "The desk staff were really helpful and unexpectedly accommodating."
Cons: "Seat pitch in economy is too tight to do work on a 14" laptop. The food was mediocre at best."
Cons: "No vegetarian options"
Pros: "On time, entertainment screen"
Cons: "that there is a charge for headphones"
Pros: "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
Pros: "Food, service, seat (Business class), aircraft"
Cons: "No internet connection"
Pros: "Everything went smoothly & everyone was helpful"
Cons: "Nothing every thing went well"
Pros: "Flight attendant was great"
Cons: "Overbooked flight. Only able to board because someone missed flight. Delayed flight by over 30 minutes."
Pros: "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
Pros: "Nice to see some older flight crew members."
Cons: "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
Pros: "Very kind crew, comfortable seats, good movies"
Cons: "I was never notified by text or email that the flight was delayed 2 hours! There was never an announcement made about options to standby for earlier flights. I had someone waiting for me at the airport for 3 hours! The flight home was very chaotic."
Pros: "There was good food and entertainment"
Cons: "I'd like better vegetarian options for food though"
Cons: "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
Pros: "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
Pros: "The plane was comfortable. Staff was great."
Pros: "The plane itself was fairly comfortable, and every seat had its own TV/movie screen, which was nice."
Cons: "Our flight was delayed six hours and fifteen minutes, and the entire six hours and fifteen minutes was filled with poor communication. No one could tell us what was going on. There was rarely even an Air Canada representative at our gate's desk area. We were given nothing to remotely compensate for our very long delay aside from a few thanks and a puny bag of pretzels."
Cons: "No complimentary snacks"
Pros: "Crew were champs, plane was old but clean and comfortable enough, entertainment was fine. Missed my connection due to delays but was rebooked on a later flight before we landed."
Cons: "After zone 1/2 + priority had boarded, it was determined the aircraft's tires needed changing. Including the tire change and de-icing, we took off nearly an hour behind, and many people missed their connections. Feel like on a 6am first flight that fix could have happened the night before avoiding all the delays that ensued."
Pros: "long delay with no explanation, surly staff, poor communication"
Pros: "Boarded promptly. In flight entertainment on AC is always great."
Cons: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
Cons: "The flight to Frankfurt was an hour late, so my bags didn't make the next flight to Warsaw"
Pros: "- At Rome FCO, one of the Air Canada representatives pulled out of the line to get us into the business class check-in line since we had 2 kids - we totally loved this focus on families and respect the attention to detail! - The flight from FCO to YYZ was awesome! great food, great service, constant flow of drinks and the dessert was awesome! my kids are picky eaters and even they enjoyed the food - Movie and entertainment selection was awesome - Lastly, appreciated the prompt service for getting child stroller at the door of the aircraft at all times (from FCO-YYZ-PDX)"
Cons: "- The new designed aircraft are meant to pack more passengers which means the aisle for rolling the trolley is very narrow - poor flight attendants were having a challenge and bumping trolley into seats (not their fault at all) - given likelihood of injuries and lawsuits, I highly recommend AIR CANADA management to do something about this narrow aisle before it is too late (i.e. major lawsuit filed by future passenger on account of injury sustained because of getting hurt by food trolley)"
Cons: "When you roll up on clerk at the check-in counter and she's already eyeing your carry-on bag you know you're gonna have a problem. My bag was purchased a month ago and I made sure it met all major airline specs so when she immediately told me I'd have to check it, I told her it would fit no problem in her little mold. She insisted that it would not and I'd have to PAY to check it. I picked it up and easily popped it into the mould but my zipper snagged on the way in and she said that I was not allowed to "force" it in. I then easily lifted it in and out twice without the zipper snagging. Then she insisted that I weigh it. 22lbs is not much at all so I figured I might get caught here but to my surprise I was only at 23lbs. So she immediately said I would have to pay because I was over weight.... BY 1 LB! So I opened my bag and took out bag of carrots and put it back on the scale. She was so pissed that she couldn't charge me anything that she never made eye contact for the rest of the process. She then said that because I had my cat with me I could not sit in the row I had booked because it was an exit row. I insisted that it was not an exit row as I had just flown on the plane four days earlier with my cat in the same seat. She refused and moved me to a row with less leg room despite my having paid for the upgraded seat (I'm 6'4"). Upon boarding, I confirmed with the flight attendant that my original row was NOT an exit row. It was behind the exit row and there are no restrictions for that. One terrible staff member is all it takes to ruin a flight. Air Canada Rouge also happens to be a soda can with wings so that doesn't help."
Cons: "I was really upset that I found out the baggage handling broke my luggage even though I specifically marked fragile."