Pros: "The crew was very hospitable and friendly"
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"
Pros: "Their plane"
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Cons: "Basic flight with no frills"
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Cons: "Entertainment and seat comfort"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "Comfy seats, the flight was basically empty so I got my own row. Very nice flight attendants. Pilot kept us updated on timing and storm movement."
Cons: "Flight was delayed twice, seat hadn’t been swept for garbage from the previous flight (wrappers and used tissues in the seat pocket)."
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline."
Cons: "Check In Issues related to code share flight"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Cons: "Nothing I can think of. Very happy with the flight."
Pros: "We did not use the food or entertainment"
Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."
Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"
Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Cons: "Slow service and delay exiting"
Pros: "Awesome crew! Tasty food! Comfy seats!"
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Cons: "I got upgraded to business :)"
Pros: "Friendly quality staff, good aircraft."
Pros: "Friendly staff, new aircraft, great food"
Cons: "Just some help with hand luggage"
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "The crew was on point and did there jobs well."
Cons: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Pros: "The service, food , amenities were all A +++"
Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pros: "Crew was friendly. Comfortable."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Cons: "Screaming kids for whole 14 hours!"
Cons: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Everything was great"
Pros: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Cons: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Pros: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Pros: "Crew were great"
Cons: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Pros: "Best airline so far for economy long haul flight, was emerites flight"
Cons: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Cons: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Cons: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
Pros: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Cons: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Pros: "Pretty uniforms and good service: Polite, gentle, helpful"
Pros: "They were on time and excellent service all the way. It couldn't have been better."
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "The entertainment unit worked all good. The food was great."
Cons: "Flight got delayed. I can't say crews weren't kind but I was on another airline with much much kinder crews."
Pros: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Cons: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Food selection Wine not as good as usual"
Cons: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
Pros: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Cons: "Headphone was taken by crew the moment plane landed."
Pros: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "Really comfortable, good service."
Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "Emirates is always excellent however the crew were not very engaging"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pros: "Fantastic service all around"
Cons: "Seat could have a more comfortable bottom and IFE was a bit dated"
Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"
Pros: "The service for my granddaughters was phenomenal."
Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Pros: "Professional service.."
Cons: "on line check in more difficult than others"
Pros: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Cons: "7 hrs late leaving, with postponements drip fed in 1 hr increments resulting in lots of hanging around and day completely wasted"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."
Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
Cons: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."
Pros: "Exit row seat. Lovely aircraft and cabin crew."
Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Pros: "Flight was late 30 mins"
Pros: "Flight left on time, arrived 20 mins ahead of time. And great landing"
Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Pros: "Excellent service. Comfortable seats."
Cons: "Nothing comes to mind"
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Pros: "Speed of flight was excellent. Overheard storage was good."
Cons: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."
Pros: "New business layout is more comfortable comfortable and private."
Pros: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"
Pros: "There was an excellent selection of movies to choose from. Breakfast was actually pretty tasty, and snacks and water were offered quite frequently. The seat was reasonably comfortable, and reclines back a decent way. For how huge the plane was, the boarding process was super fast and efficient!"
Cons: "Seats were still rather cramped for my poor husband, who is 6'3. It is very hard to get out of your seat if you're in a window and all the seats on front are fully reclined, and I am relatively spry! Can't imagine an elderly or debilitated person trying to do so! The in flight movies were great, but you had to use the headphones they provide, and none of the 3 pairs I tried worked well. All had constant static. Although the seats recline far, they also do it abruptly and are hard to get to come back up. The dinner (we had the beef) was not very good. The quality of the ground beef was what you would expect from a fast food place. The worst part of the flight was that the sat ALL the infants in the same area on the plane, and all right around us. 5 of them, to be exact. 17 hours of on and off screaming babies! My husband had to move to a different seat to get some sleep! Thankfully, I can sleep through anything. Overall, less terrible than I expected a 17 hour flight to be, but could have been better. Some crew were very nice and helpful and others not so much. The first woman my husband asked told him (rather abruptly) that he wouldn't be able to use his CPAP machine. Then a really nice guy helped him get it set up. The turbulence was a bit scary for me, and the way the captain would announce it didn't help! He'd just say "all passengers and crew be seated and fasted your seat belts" in a rather grim tone as the plane shook violently."
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Our flight with qantas was fantastic. Staff are so friendly and helpful. Food was excellent. Premium economy makes a difference on a 15 he flight."
Cons: "when my bag got lost"
Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Pros: "Short flight . It's ok"
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."
Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Cons: "I did not at all like the fact that the Qantas supplied headphones did not come with an adaptor to convert my pwn noise cancelling earphones to stereo sound."
Pros: "Everything was great about these flights, food and service included. We had a slight delay on our return flights but were updated along the way. Definitely recommend!"
Pros: "Almost 17h is a LOOOONG flight, so it could have been awful... Thankfully it was not crowded, though, so I had a centre row to myself! Actually managed to get more than 4h of sleep. Loved the SkyCam, especially since we followed the full moon all the way."
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "Food off the menu was excellent. Tummy wasn't feeling well so I liked having carb-free options. The Asian salad for dinner and fruit platter for brekkie went down well."
Cons: "Have always booked tickets and flown with my partner. Set alarm to check-in online exactly 24hrs prior to departure as usual and found my partner and I seated in different seats with no available seats to switch. How can this be on an aircraft this big? Thought we might be able to fix it at the counter next day, we headed to the airport early by 3hrs to sort it out. Maybe it was the end of a long day, our flight was close to midnight... Check-in lady was lovely and all smiles but it went downhill from here... No option to sit together and no offer of an upgrade at the counter or at boarding (we didn't ask). Duty-free collection instructions weren't clear prior to boarding ("board as you will and pick up after") and during boarding the staff member seemed over it ("pick up after boarding"). Wouldn't it be easier to advise over the PA so we don't have to ask or if we have to ask explain something along the lines of "you can collect your duty free from the cart after you scan you ticket, prior to boarding the aircraft". The worst part of our experience was the aircraft itself. The plane was obviously very old and tired. My partner's seat kept reclining and wouldn't stay upright (we didn't complain). Rows were so close together that you could smell the person in front's hair when they reclined their chair fully (which they did for the entirety of the flight) and your eyes feel cross-eyed it was so close. The entertainment system was old - we couldn't choose when to watch our movies and as movies aren't the same duration we missed out on a lot of the movies we did want to watch. Finally the selection of movies could've made up for this downfall but it was incredibly limited in selection for a long haul flight. Not sure if it was us but the flight crew also seemed tired and over it too. Luckily we had sleeping pills so we slept through much of the flight but what we did experience wasn't good at all. V disappointed."
Cons: "I'm a qantas frequent flyer and have always been loyal. But next trip, I will try a different carrier (Etihad, Emirates even Singapore). Standards have slipped, customer care is lacking. I heard this from people I was sitting with as well, so not just my opinion."
Pros: "The food was great along with the movies. Everything went smoothly and made it home no problems."
Pros: "fewer rows of seats in my section upstairs quiet - no children darkness for the overnight flight"
Cons: "would have preferred more foreign movies - with English subtitles - for the more discerning movie watcher - most movies were populist rubbish"
Cons: "crew were nasty Ran down aisle with without stopping I had to call her back twice"
Pros: "Poor food. Not as good as domestic."
Cons: "Helpful and aware."
Pros: "This was an Emirates flight. Codeshare means you get attentive staff and decent food. Always happy to be on a Qantas codeshare partner instead of the Qantas planes. The gap from Emirates back to Qantas is vast."
Pros: "The flight was great had a smooth transition from plane to terminal"
Cons: "Food was very ordinary"
Cons: "The headphone jack in my seat was broken - the crew gave me a new headset, but it didn't do anything. It was difficult to get them to take me seriously. Also, fix the website. This is the second time I have not been able to book my seat correctly."
Pros: "Movie selection pretty good"
Cons: "Terminal at LAX only allowed use of Admiral Club not Qantas lounge LAX international. 5 hr layover. No food. Poor facilities. 2 drink voucher. Not up to Qantas standard by a long shot. More importantly seats economy on American Airlines flight fro LAX to SYD very narrow and incredibly uncomfortable. Unable to rest comfortably to any degree or be able to have a meal when seat in front reclined and i am not a big guy. I fly often for work and also pay for Qantas club but this experience is making me think very differently about booking flights according to what the codeshare airline is. Dissapointed and not what I expect the standard of a Qantas codeshare airline to be."
Pros: "The Qantas service is generally good, and they do acknowledge Platinum members. Also the boarding delay was well advised."
Cons: "More the Dubai airport side, and the fact that the loung boarding arrangements are not intuitive."
Pros: "Efficient, reliable and good service overall."
Cons: "The crew do look about double the age of some other airlines and some (not all by any means) seem a bit over it. The return flight was much better than the outbound, on which the food seemed the same in premium as in economy, and was pretty ordinary."
Cons: "All premium movies didn't work. Multiple reboots of the entertainment system did not resolve the problem."
Cons: "The attitude of the crew towards passengers with children. They made us wake up our sleeping child because she was on a blow up cushion that obstructed her leg space. Even though we explained it could be deflated in a single second and was not causing harm to anyone else they still made us move it. Also, they gave us a guilt trip for changing a peepee diaper in our seat (careful not to touch any seats) and wouldn't take the trash. As any parents knows, changing a diaper in an airline bathroom is one of the most unsanitary and awful things you can do with your young child due to the extreme lack of space. Airlines in general should make a "family bathroom" with more space for parents to change their kids."
Pros: "Comfortable seats"
Cons: "Poor communication of crew memebers when dropping off bags, not consistent with charges of luggage, not helpful in alternative solutions, would allow some passengers with same size/weight of luggage through with no charge, versus charging ridiculous prices for others"
Cons: "Worst airline I have ever flown"
Pros: "Friendly staff"
Pros: "Overall great experience"
Pros: "I liked the organisation"
Cons: "The food"
Cons: "I have put past a lot of things that jetstar airlines have done in the past, including the 140$ that I had to pay to change and pay to rebook or pay to cancel and there were no given supports with credits, so I ended up abandoning the flight altogether losing the money. I flew jetstar from Sydney to Sunshine Coast with my backpack a personal bag and a tote bag. I had previously paid 20$ for checked luggage. Making my total for the flight 80$ no one asked to weigh my bags or questioned them. Making the 20$ extra just disappear? . They did make me throw out my beverage upon entered the aircraft that I just purchased, I would assume because it’s a ‘safety issue’ even though the airline does not give complimentary anything so I’m assuming it’s mostly competition of sales.In Gold Coast I checked my bags through security got to the gate and they had a trolly weighing bags. They asked me if I was traveling with someone else which I replied with a no. They then weighed my backpack saying it was 7kgs and I had to come with them to the front. So my backpack personal item and tote bag was too much all of a sudden. I offered to give up the tote bag which then turned the situation into that all of my bags were over weight and it was going to charge me 60$ for my 7kg backpack. I said 60$ was expensive and I paid 20$ last time for my checked bags on the way here that I hadn’t used and he said too bad. Meanwhile the majority of people boarding past me had had rolling luggage and an additional bag or a personal item and when I said something to the employee he told me I’m wrong and they were all weighed and it’s 60$ for my belongings to be checked and put under the plane? Because 60$ somehow made the weight of the flight more light? Horrible customer service. I didn’t get I’m sorry any compassion I got what are you paying with? I paid 60$ or miss my flight. 60$ could have given me one more flight. Also to mention the flight was not even completely full so what did that 60$ accomplish? Awful awful awful . So in the future I suppose I’m just going to donate 20$ regardless if I have checked luggage or not because paying for everything is the only consistent thing on jetstar. On the positive side they let me jump the line after I paid 60$ for my “overweight luggage” and I got to my assigned seat more quickly."
Cons: "Nothing complimentary including water No entertainment"
Pros: "The initial posted economy fair was very attractive and the timing for our route fit well"
Cons: "Minimal bagage allowance for carry-on Big extra price for booked luggage Nothing provided (even water!) without an extra fee during the flight Minimal seat size and legroom"
Cons: "They lost half of our pushchair and it took 5 days of endless phone calls for them to agree to replace it"
Pros: "Italy a okay flight"
Cons: "Don't have WiFi connection"
Pros: "Friendliness of the staff."
Cons: "Lateness of flight"
Pros: "Great staff"
Cons: "Delayed departure"
Pros: "It wasn't cancelled like previous flight. It arrived and departed o time . No inflight entertainment at all."
Cons: "The cramping was incredible. No storage , people's bag from seat behind encroaching on foot space in front. Knees in my back from behind passenger. Seat design exceptionally upright, no head rest wings to support a dosing head. Torture chamber really."
Pros: "cost effective, good flight."
Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you My luggage was not automatically transferred into the connecting flight"
Cons: "Jetstar's luggage policy is a scame. Their carry on allowance is very small and I was charged 60 dollars to check a bag I never have to check at the fair. When I landed they couldn't remove the bags because of a storm, so I had to wait extra time for bags I shouldn't have needed to check. They also charge exorbitantly for anything on the flights. I wanted a cup of water and they asked for 4 dollars for a mini bottle. If their rates were cheap this would have been understandable, but that's not the case."
Pros: "Quick and easy, just as expected, staff professional and. Friendly"
Pros: "because I fly a lot in the US, I actually thought there was more space on the planes than we usually have here. I also don't mind not having food for free since we don't usually either. beverages would be nice, but since we were able to bring our own through security in Australia, it didn't bother me. Compared to most airlines in the US, it was great. Much more efficient as well. Even though we had to pay extra for luggage, there was tiered pricing by weight and it was still cheaper than most carriers in the US."
Pros: "kylie the ground staff for Jetstar was brilliant"
Pros: "Flight left on time and arrived on time. My travel companion and I were seated next to each other."
Cons: "I was not able to purchase baggage during the booking process even though the customer service rep told me that at-purchase is the cheapest time to purchase baggage. There was literally no option to purchase it during my purchase process (I scrutinized every step of the process since I had been burned re baggage prices on my previous JetStar flight). I paid more for baggage on this flight than the previous flight even tho I paid for a lower amount of kilos. I decided to drive for the next of my flags instead of fly Jetstar again. Over it."
Pros: "The planes were clean."
Cons: "When we purchasing tickets through Kayak we were not informed that we would have to pay $25 per kilogram on our checked bags. These bags are normally roller wheel carry-ons, but we were not allowed to carry them on. The cost was $640! We were told only when we got to the counter (there are no electronic tickets or electronic check in.) we received a 'discount' and had to pay $360. The jet star agent admitted that she gets multiple complaints DAILY about these fees. Jet Star scams its customers. The reviews are poor precisely because of this. Avoid this airline."
Cons: "Paid for Qantas, but got Jetstar, which is at best deceptive and at worse bait and switch. The crew member weighing our carry ons and purses was snotty and bitterly sarcastic. Honestly I don't know how he got a customer-facing position when his best response is "you should know better" when we mentioned that we were under the impression that the carry on baggage limit didn't include purses. We didn't get food, and entertainment was nonexistent (which is why we went with what we thought was Quantas). Added to the long line for Jetstar bag drop and the uncomfortable airplane, I'll never fly Jetstar again. Furthermore, Quantas should seriously consider whether lying to its customers is a good strategy."
Cons: "Food was horrendous and staff service was poor considering we were in business."
Pros: "Unreasonable carry-on luggage overweight charge"
Cons: "Apparently, the airplane was trying to make extra money from charging the carry-on luggage. I was charged at the airport about NZ160 for each checked overweight luggage, which other airlines normally not so strict about the carry on weight. Be careful when booking their flight."
Cons: "I paid nearly $400 for a one way flight from Sydney to Auckland. You think they could include a Coke and a package of peanuts. I will avoid using Jetstar in the future."
Cons: "Seat. Slow boarding"
Cons: "We were charged over $300 (NZ) for the check in luggage!!! I told the agent this is ridiculous, our seats were only $159 (NZ). She said that I should have read the "terms & conditions." Like other reviewers, I booked this flight over 3 months ago and didn't take note of any extra charges for checked-in luggage. After reading the comments of others in the same situation, I realize that I'm not alone. I wish I had checked out these reviews of Jetstar BEFORE I booked. You would be doing your clients a big favor to include mention of this strange practice of not including luggage fees by Jetstar..and warn them that these fees could bring the total cost of their airfare to over $500 for a 100 minute domestic flight for 2 travelers. My husband said next time we're going through a travel agent. Sorry"
Pros: "Would not provide boarding for next flight causing us to be remove from flight wanted to charge for a glass of water."
Pros: "Very convenient."
Cons: "Very uncomfortable seats"
Cons: "Ordered food online. Would be better just buying when on flight. Egg sandwich both flights. No choice."
Pros: "Ticket agent was so very kind. Not to mention the staff found and retuned my phone after we landed."
Pros: "It was quiet. Quick and comfortable waiting for our flight. I enjoyed the meat pie, coffee and service while waiting. I was aloud to have a nap. Felt refreshed. Kayak gave me a great price. I saved $400 for my family flights all up."
Cons: "The flight was delayed by an hour but it was an accumulation of air conjestion towards the later flights. Overall we were able to charge our phones and get comfortable before flying."
Pros: "Cheap Mostly on time"
Cons: "Crew does not enforce boarding so anyone can get on at any time They'll resell your seat if you don't show up - no refunds"
Cons: "I highly recommend to never fly Jetstar. I am a frequent flyer and this was my first time using Jetstar. With extremely limited access to WiFi while traveling in New Zealand I was unable to check-in my bag prior to arriving at the airport which lead to a bag fee of $360!! Never in my life have I had a bag fee this high. It would have been cheaper for me to outright book a completely different flight at that moment of finding out what they were charging me - on a competitor airline for the same departure time that very day!"
Cons: "We booked through Kayak and weren't told that when you book a flight with Jetstar, you get NO BAGGAGE ALLOWANCE. ZERO, ZIP, NIL. We didn't know this and assumed like other Australian and New Zealand carriers, we would each get one free bag, so I went online and paid $25 for a third bag. When we checked in for a domestic flight, we were told that we would have to pay $400 to send our luggage with us. THAT WAS MORE THAN WE PAID FOR OUR SEATS! We were also told that had we paid for our luggage ahead of time, it would have only been $60. Be very careful if you fly this airline. Make sure you know what is and what is not included with your ticket, especially if you use a third party to purchase your tickets. PS - All drinks (including coffee, tea, soda, etc.)are extra. Frankly, I'm surprised they don't charge for using the toilet in flight"
Cons: "Website set for not allowing early payment of baggage fees in order to charge penalties."
Pros: "Everything. Great customer service"
Pros: "The cost of the flight couldn't be beat. And aside from the last minute change in flights due to a cancelled flight the actual flights and flight crew on both flight were excellent."
Cons: "Having my original direct flight cancelled and being rebooked with a stop before Sydney. Caused issues with having to go through customs then to recheck bags and transfer from an international terminal to a domestic terminal with a very minimal amount of time afforded between connections especially since the 1st leg landed late. The only compensation was a $50 discount on another flight which in all honesty is no compensation at all since I don't fly to Australia on a regular basis so not likely to be flying with Jetstar over the next 3 months. A comp meal would have been more appreciated for the disruption in my flight plans that caused me to get into my destination later then planned."
Pros: "I liked how easy it was to check in, the pleasantness of the crew, and the entertainment that was provided (should you purchase it)."
Cons: "I didn't like how people just rushed to get in front of the line and didn't wait for their row numbers to be called when boarding the plane. I understand that everyone wants the overhead compartment space, but it was just rude. Also, it is frustrating that the airline will nickel and dime you for everything. My suggestion is to make you sure you buy the Kilograms for your luggage before you get to the airport (if you are checking luggage in) or else you are going to be paying a hefty price to check your bags. Also you are only allowed 7 Kgs (15 lbs) for carry on luggage...if you go over that you will be charged. The seats were comfortable, but way too close together."
Pros: "The flight took off on time. Checking in was quick and easy and I received both boarding passes for my trip."
Cons: "My original flight was cancelled and I had to stay a day longer in Bali at my own expense to get a flight from DPS to Melbourne to Auckland. Because I had to change flights I did not receive my meal or entertainment which I had pre-paid when I booked. When the plane landed in Melbourne we had to wait for 40 mins to be let off the plane. People said there were prisoners on the flight that had to be de-planed first. Because of this delay I missed my connection to Auckland. I had to wait another 3 hours (midnight - 3.00am) for the next flight."
Pros: "I liked that Jetstar communicated with me and kept me informed about what was happening with my flights. I liked that the Jetstar staff in Sydney helped me to get a room for the night, the hotel people were helpful and friendly, the shuttle bus drivers were helpful and friendly. I liked that Qantas helped me transfer my Jetstar cancelled flight to QF148, so I was able to fly Auck to SYD. I did like that Jetstar provided free in-flight entertainment to all passengers after the flight form SYD - DPS was dallied 3 hours on departure."
Cons: "I didn't like that my Jetstar flight was cancelled and I missed my connecting flight to Denpasar. I didn't like that I lost a whole day of my holiday due to the flight cancellation, I missed my pick up transfer from DPS airport to my hotel in Ubud late at night, and I was not refunded my night's booked accomodation at my Ubud hotel. I didn't like that I had to go through immigration, pick up my baggage in SYD before I could get to the Jetstar counter to connect with my flight to DPS. because of this delay I missed my connecting flight. I did not like that My one day delayed connecting flight from SYD to DPS was delayed a further 3 hours departing from Sydney."
Cons: "Take off was delayed. Beware, since this is the last flight of the day, there's very little room for delays arriving in Sydney as all flights must land at Sydney Airport by 10:30pm. We were lucky that we just made the cut off"
Pros: "Crew were friendly and cheerful."
Cons: "Crew were not aware I had a starter plus package which included a food voucher. This often happens with Jetstar and is annoying when you have paid for the extras. Also flight was delayed and I had to make a connecting flight. Would have been good if crew ensured people did not straggle when boarding with the appropriate announcements."
Pros: "Crew & Air craft was good"
Cons: "Delayed flight"
Cons: "I will never fly Jetstar again. Was asked to pay $160.00 for each of my checked bags after there was a booking error on their end. Never again. Not worth it."
Pros: "As good as you can get, considering it was economy. I think that the 787 made it that way--wonderful plane! I love Jet Star--being able to up-grade to comfort without much problem."
Cons: "Ordering food, even though a better value than most cut-rate airlines, is a pain to remember, and was difficult for some on board. When you say there will be no other food, people don't want to believe you."
Cons: "Very low quality. After you book you discover hidden charges for baggage then food then pay for iPads for inflight entertainment, drinks etc. Stay with full service quality National Carrier"