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Scores according to KAYAK customer reviews
Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."
Pros: "Friendly quality staff, good aircraft."
Cons: "more organized boarding"
Cons: "The crew's attitude. It was pathetic."
Pros: "So so"
Cons: "Food is junk."
Cons: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Pros: "Lay flat beds and vegetarian food"
Cons: "Just because I have bought my ticket on points I was not given a chauffeur driver."
Pros: "Crew was very good and helped whenever it was needed"
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Cons: "there were no toothbrush kits given out in economy class"
Cons: "Crew didn’t manage noisy passengers at business cabin"
Cons: "It was my first flight ever. So it was perfect thank you Emirates"
Pros: "I like overall, food , entertainment, cleanliness and the amazing crew."
Cons: "I would fly again with emirates."
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Pros: "crew was attentive and seating was comfortable"
Cons: "they could have changed snacks..I had the same pizza when travelled four years back."
Pros: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Cons: "Perhaps boarding."
Cons: "The Crew could be more friendly"
Pros: "The food was good, good intertainment options"
Cons: "On the Boeing 777 series which I flew on, the seats are UNUSUALLY CRAMPED TOGETHER. I have flown for decades internationally: this was absolutely the most uncomfortable flight I have ever been on."
Pros: "Everything was nice.."
Cons: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
Pros: "I love everything about Emirates."
Pros: "Nothing, it did not felt like an Emirates flight."
Cons: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
Pros: "Fast and easy"
Pros: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Pros: "Crew was friendly. Comfortable."
Pros: "Staff were friendly. Aeroplane clean"
Cons: "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "Good food friendly staff"
Pros: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
Cons: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Pros: "All good"
Cons: "All good"
Pros: "Excellent all round.a"
Pros: "Operating mechanisms"
Cons: "Inside flight centre required heart ♥ feeling fragrance smell"
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Excellent service with very friendly staff. Everything ran so smoothly. For such a large aircraft I expected to have to queue up for boarding and exiting. No queuing, everything was so coordinated."
Cons: "There was nothing that displeased me on this trip."
Pros: "Everything was great"
Cons: "cabin crew's service - men far behind women esp.when serving food. Not up to the mark."
Pros: "Delayed departure. Unable to catch up time. Landed late. Bus took a very long time. Missed the connecting flight"
Cons: "Hotel with all meals provided."
Pros: "All usual good emirates services were back"
Cons: "Didn't find anything worth mentioning"
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Pros: "It's time to check the competition."
Cons: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Pros: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Cons: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Pros: "Access to airport through metro is very nice."
Cons: "Prayer area is very small in the airport. Most of the time it's very crowded."
Pros: "Flight was cancelled"
Cons: "If flight took place"
Pros: "Flight on time, seats comfortable."
Cons: "For such a short flight no improvements are needed."
Pros: "Crewwere polite and competent. Seats felt a little cramped."
Cons: "Enternteiment and seats"
Pros: "Left early, arrived early."
Cons: "Get rid of M&S and go back to including a G&T with the ticket."
Pros: "It was OK experience. Nothing special."
Cons: "I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive."
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Pros: "The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!"
Cons: "The cabin crew was quite stuck up and unfriendly"
Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."
Pros: "Information easily available staff friendly"
Cons: "The seats on the plane are so hard they cut off circulation in my legs . I fly everywhere and never have this issue. Soften up those seats a bit"
Pros: "Helpful and Friendly Crew. Did their best to help during the delay. Able to take hand baggage on board (unlike our kid journey when forced to check it in at the gate)"
Cons: "Sat on plane for an hour waiting to depart, so delayed landing. The BA feel is no different to budget airlines now."
Pros: "Staff were good"
Cons: "Seats and intertainment is bad"
Pros: "We got to our destination"
Cons: "They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to."
Pros: "Good seats at back of plane"
Pros: "A quiet flight. Low season and with a BA flight to the same destination10 minutes before our one departed, this resulted in a near empty plane. Perfect."
Cons: "I have to say, the coffee on offer is disgusting. I would certainly look in to changing that."
Pros: "Moving to window seat appreciated"
Pros: "Comfortable new plane, friendly staff."
Cons: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."
Cons: "Luggage did not make it to Warsaw"
Pros: "It was wonderful and great!"
Cons: "Flight was cancelled after boarding us and letting us sit on the plane on the rollway for 2 hours."
Cons: "I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc"
Pros: "Crew was very professional, food options were excellent."
Pros: "Staff were very kind and helpful"
Cons: "The two meals we received were not quite enough to see us through a 9 hour flight"
Pros: "Comfort of the journey, take off and landing were expertly done, approach was just the right speed and contact was soft but firm. Crew were pleasant enough. One of them felt he always had to show his authority with a firm voice, not necessary but maybe that’s how he speaks. In general no problems"
Cons: "I’m quite disappointed to have to buy food on an airline of British airways stature. My only gripe with whole day."
Cons: "The Barcelona airport was confusing to navigate. Poor signage. Limited restaurant options, and confusing to find them."
Pros: "The seat was comfortable,but was very cold around 1h after start. The fan should be regulated by passengers.The crew was nice. I liked the movies"
Cons: "Dinner was not good not tasty.no free snacks"
Pros: "Flight departed on time, landed early, no queues at passport control and bags were delivered quickly."
Cons: "No USB connection."
Cons: "Flight delayed"
Pros: "Good range of in flight snacks and food"
Cons: "No Wifi capabilities"
Pros: "Our flight was good"
Cons: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."
Pros: "On time, smooth boarding."
Cons: "Used to be good when you got food and drink"
Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"
Cons: "Two hour delay. Got to hotel at 2am."
Pros: "The new Dreamliner made for the smoothest, quietest flight I've ever taken."
Pros: "The size of the plane"
Cons: "Leg space."
Pros: "Good smooth journey"
Cons: "There was no entertainment"
Pros: "Crew did really well in their roles."
Cons: "BA are no different than all operators in the drive to put as many bums in as many seats as possible. News flash. Only so many sardines go in one tin. Make seats more comfortable and more leg room and we would pay the premium for that reputation as a caring, comfortable operator."
Pros: "Pilot was nice"
Cons: "The chaos boarding, unorganized crew, missing our transfer flight and not given options to book differently"
Pros: "Nothing, nothing. At all."
Cons: "After hours at the gate, the flight was finally deemed cancelled. I missed my layover and was forced to stay over night at a airport hotel. I had paid a change fee to come home specifically for that day which I lost, not to mention 9 hours in the airport... the flights for the following day were totally downgraded from my original booking. Was so upset I could have cried...."
Pros: "The crew was very hospitable. The food was good. There were blankets and pillows. Although we hit some turbulence, the pilot was really good about explaining it and calming the mood."
Cons: "Unfortunately, the entertainment system was on the blink and it was impossible to hear anything on the headsets."
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"
Pros: "Short flight - it was fine"
Cons: "All fine for short flight"
Cons: "Screens were difficult to maneuver. In some instances wouldn't open."
Pros: "Absolutely nothing - and this was Club Europe"
Cons: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."