Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "Very comfortable; excellent service"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "Efficiency, good."
Pros: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Cons: "Very cramped. Worst leg of the journey"
Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Cons: "Excellent flight service no"
Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"
Pros: "The economy section of the upper deck of the A380 is great!"
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Pros: "All of services, food, Language, clean air even so beautiful ~~"
Cons: "So nice and beautiful wearing also food is very good"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Cons: "The seats and there is not much leg room"
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Pros: "Liked the service"
Cons: "Nothing special."
Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"
Pros: "Excellent service & comfort"
Pros: "Service was great."
Cons: "Bit on the cold side."
Pros: "everything is perfect"
Cons: "the food on Silk Air can be better"
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Pros: "I paid for an economy class ticket but got first class service."
Pros: "Comfy chairs and good food on Singapore Airlines."
Cons: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pros: "I always felt attended to, great customer service, clean and best bang for your buck"
Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."
Cons: "cramped seats freezing cold"
Pros: "Excellent crew, efficient processes and overall relaxing"
Cons: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "It's good that they have vegeterian options"
Cons: "Indian food was stale"
Pros: "On time arrival and departure Aircraft excellent"
Cons: "In flight Service was mediocre at best Baggage arrival very late despite priority tag"
Pros: "Only cleanilyness inside the plane"
Cons: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
Cons: "The airplane broke from Abudabi to Delhi with 4 hrs delay."
Pros: "Picked me up from home in a Mercedes! Great, efficient service"
Pros: "The crew"
Cons: "sea food"
Pros: "Good crew Seats good"
Cons: "Earphones plug difficult to fit Toilet cleanliness not adequate on occasion"
Pros: "The food was good."
Cons: "The legroom was inadequate."
Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Cons: "Gate 61 for boarding is too far away and requires a lot of walking....very strange design of the airport"
Cons: "Flight was hot ac not working enough food was horrible."
Pros: "More legroom Crew was couteous"
Cons: "Poor quality food Old planes"
Pros: "Flight attendants are nice enough."
Cons: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."
Pros: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Cons: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Pros: "Boarding was efficient. Entertainment and food great."
Cons: "Crew was unusually subpar for Etihad. They were not nice, not attentive, not responsive. The plane was packed and loud with uncontrollable children and people having coughing fits. I did not see the nanny or flight attendants helping either situation e.g. offering water to the sick, ect. The toilet room was disgusting. The seat was cramped."
Cons: "Everything was bullshit!"
Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Pros: "Same as Above"
Cons: "Same as Above"
Pros: "The crew das really nice"
Pros: "MUTTON WAS EXCELLENT"
Cons: "SAME MOVIES BOTH FLIGHTS"
Pros: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
Cons: "The screen /server didn't work, but it was exceptional in experience."
Pros: "correct temprature flight crew was good food was good"
Cons: "Food and service was better before in 2016"
Cons: "only one meal served on flight Manchester to Dubai, had to ask many times to get drinks."
Pros: "Cabin, boarding"
Cons: "Transit through Abu Dhabi is a pain"
Cons: "I wasn't able to take the flight for the reasons mentioned above."
Pros: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Cons: "The second flight took off quite a bit late but we did make up some of the time"
Pros: "Air staff was good. Automatic window dimmers. Electronics."
Cons: "Food was sub par. Layovers were long. Abu Dhabi terminal was not good, bathrooms there were few, far and dirty."
Cons: "They switched off the entertainment 50 hours before landing"
Pros: "The Crew was responsive and attentive."
Cons: "The On Boarding process, a bit too many checks on the weight of Carry ons (7Kg)and Laptop Bag (5Kg), which was a big inconvenience and I never experienced with any other airlines and believe me I have flown on virtually every airline. The food options were limited and the crew ran out of food choices (Veg) fast."
Pros: "Very professional and accommodating crew on board. The Abu Dhabi lounge was large and looked very beautiful with it's appointments, but it was also packed with people (late time of day, I know), noisy with men pacing around shouting on their cell phone headsets, and I wasn't aware of the many services they had like the spa, no one informed me when I checked in. I understand this airport has a lot of business and first class travelers from all countries, but they need to better organize the lounge into designated "quiet areas" for people like me where cell phone use isn't permitted, family areas, where the kids can run around screaming unimpeded like they were, and also direct newcomers into areas where there are less passengers so you can find a place to sit & grab food without wandering around this cavernous place looking for a place of respite"
Cons: "The experience of transferring through the Abu Dhabi airport was a little hellish--very hot (I know it's the ME in summer), long lines, I was patted down in a cabin by a security office because of the underwires in my bra, which I was cool with, but my carry on luggage was kept outside the cabin area with my passport and money with people swarming through in lines. Not cool. I've probably never had an international transport experience like this, outside of Cuba where they pulled me aside and interrogated me by agents even though I had a visa and had documentation I was presenting at an education conference at the government state hotel, (and I'm Panamanian American, I speak Spanish, maybe that's why they though I was a scientist/spy). This airport definitely needs more basic staff and better organization. But I'd have to say this wasn't any worse-- other than the heat--- of any US or European transfer experience I've had in the last 10 years. Lounge staff in Abu Dhabi were kind of jerks compared to other airports, they were very stand offish (like they couldn't be bothered to help you, or maybe it was my Canadian/American accent)."
Cons: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."
Pros: "Crew, service, more seat room."
Cons: "Chaotic boarding but that's it!"
Pros: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"
Pros: "Everything was good."
Cons: "Entertainment could be improved in terms of choices."
Pros: "Not much"
Cons: "Crew was rude, very offstandish. We asked for vegetarian meals online. Crew acted like it was our fault for being vegetarians. My wife asked one of the stewardesses for water and she never brought. When we asked for it again she brought it and said "here" like she was bothered to have to bring water."
Pros: "Leg room"
Cons: "Boarding was chaotic Crew wss average in service"
Pros: "Leg space"
Cons: "Boarding was chaotic Crew wss average in service"
Pros: "Food and entertainment"
Cons: "Bad seats, bad legroom and very cramped isles"
Pros: "Is very nice is on time on everything ...."
Cons: "Everything is good"
Cons: "Economy class seats hard to stretch"
Pros: "i have nothing to like in the flight."
Cons: "no service you can call ten time if they come one time you lucky.very very roud crew and very discrimination place.also when i was fly los angeles to abu dhabi the guy name muhammad threat me many time for food he made mistake on my food and top on that he was threating me i hope some one in this air line take care of this but i'm not sure any one going to care for this and he was saying he is supervisor."
Cons: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Cons: "No person travelling from New York received their luggage in New Delhi. After a frustrating wait in Abu Dhabi terminus for 24 hours to be subjected to another wait & search for luggage & eventually fill the displaced luggage forms was quite an ordeal. The only silver lining was that the luggage was eventually sent home after 72 hours. NEVER EVER RECOMMEND ETIHAD FOR TRAVELLING"
Cons: "1 piece of luggage was missing from flight EY218 on 18 June 2016. Wheel of one luggage was broken when the luggage was received at the belt after flight EY 218 landed at New Delhi"
Pros: "Hindu veg meal- Instead of giving routine food for lunch/dinner they can change menu for lunch/dinner.otherwise it's ok"
Pros: "Staff were helpful and friendly."
Cons: "Some people stood near the bathrooms talking for a quite a long time and it might have been nice if the staff had asked them to sit down to keep the corridor clear and to keep the noise down. Overall this was not a big deal."