Pros: "Crew very helpful. Seat was very good, food excellent."
Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Best airline I've ever been on"
Pros: "Seats are spacious even for economy class."
Pros: "Crew was amazing"
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pros: "Seats were good"
Cons: "Food could have been better"
Pros: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Cons: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Cons: "I liked everything"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "So good to get on a flight where I can fit in the seats..."
Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Pros: "The flight attendants were amazing."
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "Service was great especially the food"
Pros: "Great set up with two seats, window and aisle"
Pros: "Modern aircraft , nice crew"
Pros: "The people were excellent."
Cons: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"
Pros: "All went great"
Cons: "I liked all - end to end excellent service"
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Pros: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Pros: "Overall very good."
Cons: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Pros: "Excellent crew service and entertainment."
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Cons: "The entertainment was poor"
Pros: "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
Cons: "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
Cons: "Wifi on klm"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Cons: "The plane is so old..,"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Just as I expected. And I made my last connection easily."
Cons: "Flight got delayed 30 minutes"
Pros: "Very professional"
Cons: "Lost luggage"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "The friendliness of the crew"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "The crew"
Cons: "Seat comfort"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "wasn't able to take the flight since I missed it"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Really friendly staff. Great service"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Spacious cabins, friendly service"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Cons: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."