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Pros: too early to say

Pros: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket

Cons: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket

Pros: did not get lost

Cons: in Xian, had been led to walk long distance and wait in wrong gate

Pros: I appreciated the price, movie selection, and consider the food adequate

Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.

Cons: Everything was excellent

Pros: Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep.

Cons: The lady sitting behind me putting her feet on me... not a fan.

Pros: Plane was ok

Cons: Better customer service from airline employees

Cons: Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late.

Pros: Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines.

Cons: Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best.

Pros: Wheelchair assistance..very dignified

Cons: There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat

Pros: The dinner was one of the top two I've ever had on a plane and I've flown business class around the world.

Cons: I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side.

Pros: The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety.

Cons: The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room.

Pros: Crew was attentive, friendly and helpful.

Cons: Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again.

Pros: Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep

Cons: In-flight entertainment films were a bit limited

Cons: Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet.

Pros: Mediocre seats, very friendly staff.

Cons: Better food options, more comfortable seats, easier access to wi fi

Pros: Everything..

Cons: N\A

Pros: The cabin crew were excellent

Cons: Smaller que in Abu Dhabi at security

Cons: The airplane broke from Abudabi to Delhi with 4 hrs delay.

Pros: Quick departure

Pros: The crew were fantastic and the food was okay!!

Cons: Poor entertainment, uncomfortable seats & delayed

Pros: Nice friendly crew, happened to mention it was our anniversary and they kindly presented us with a glass of champagne from the posh end!

Cons: Organisation at Tegal airport, was a free for all to board the plane.

Pros: Great pilots and communication. Good boarding and gate crew.

Cons: No entertainment, limited drink service. Flight was rerouted and very poor reimbursement provided.

Pros: The crew was terrific. Always smiling and helpful.

Cons: If you need more space economy is a tight fit. It would be better to upgrade.

Cons: Security screening very slow

Pros: SQ always the best service

Pros: Seats were good

Cons: Food could have been better

Cons: Boarding be insured as I have a ticket

Pros: The crew was attentive

Cons: We sat on the runway for an hour.

Pros: The new Airbus was a very cool aircraft.

Cons: Boarding process is really disorganized.

Cons: The in-flight snack - choice of two disappointing sandwiches.

Pros: Great service, as always. Very comfortable flight.

Cons: In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)

Pros: Great experience

Cons: Excellent

Pros: Seat was very comfortable and the flight was on time.

Cons: Qatar airline is one of the best ways to fly!

Cons: For such a long flight should have given us more water. But were responsive when asked.

Pros: Crew were good. Better service than in business class

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Pros: Good food and entertainment

Cons: Timely

Pros: Everything

Cons: Too much children ob the plain and they are crying

Pros: All

Cons: To be cabin in business class

Pros: The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual.

Cons: I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once.

Pros: Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice.

Cons: Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly

Cons: We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space.

Cons: Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?

Pros: Loved the crew from Zurich to sf. Amazing service

Pros: None

Cons: Seats

Pros: The company seems to be good based on their tv advertisement.

Cons: Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed.

Pros: The food is excellent.

Pros: Economy class can’t be better.

Pros: The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.

Cons: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.

Cons: Same as before. Dirty and smelly. Food was ok.

Cons: One really bad movie.

Pros: nothing...

Cons: Airplane was extremely hot, service was poor

Cons: 2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline

Pros: Very happy with all the services!

Pros: More leg room for economy class would always be much appreciated.

Pros: Less waiting times in Beijing airport.

Pros: Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio.

Cons: Nothing

Pros: The food is excellent.

Cons: Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.

Pros: Seating was Comfortable.

Cons: Cancel the day of the flight. Had to leave the next day.

Pros: More leg room for economy class would always be much appreciated.

Cons: About cabin crew for for more smile

Pros: Everything was excellent, crew, seat, food

Cons: The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude.

Pros: Crew, food, entertainment were all very nice. 5 out 5.

Pros: nothing

Cons: everything

Pros: Good fly. Friendly crew

Cons: Late depart. Food was not what expected

Cons: No WiFi at all

Pros: The crew was amazing, the seating was HORRIBLE. It was an extremely long flight seats should have been even a scotch more comfortable with even a teeny bit mote leg room

Cons: Seats were too crampped.

Pros: Very comfortable seat. Excellent service. clean toilet.

Cons: Food.

Cons: Worst food i ever had in flight..please organize goid caterers

Pros: Quick departure

Pros: That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews....

Cons: Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad.

Pros: Newer aircraft. Fantastic service

Cons: Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude.

Pros: Seat was not comfortable

Cons: Seats

Pros: Some crew was attentive, others were not. Piloting was good

Cons: Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight.

Cons: Room temperature control should be better.