Not the most comfortable business class out there
Pros: "Crew was very uncouth and very foolish. The steward insisted that I sit in a row with another elderly pax, though rows after rows were vacant and social distancing could have been enhanced"
Cons: "We didn’t get tea or coffee :("
Cons: "No comment"
Cons: "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
Cons: "This is the second time I have flown the AirBus 380. If you can make sure that you fly this airplane. Even in coach, there is ample leg room and comfort. The flight crew was very attentive and prompt in their service to passengers."
Cons: "Better inflight entertainment"
Cons: "Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!"
Pros: "it was good, i like all the services from staff."
Cons: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "Smooth flight"
Cons: "The food"
Pros: "Smooth flight"
Cons: "The food"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "I am very tall and was given the emergency row for comfort.....A+++++"
Cons: "It's was only the passngers who requested they offer them to provide mattress to their seats"
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Cons: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Cons: "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
Pros: "Friendly staff across the board."
Pros: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Pros: "The seating"
Cons: "It was all on time"
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Cons: "Very old plane with no AC"
Pros: "On time"
Cons: "I will do again"
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "Staff were great. Food was good."
Pros: "I've always liked Emirates and the comfort level is very high. Also, the entertainment has always been excellent."
Cons: "I rated the food 4 stars not because it was good or bad but I was sleeping so I didn't try it so can't really rate it."
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Cons: "Ticket wasn't even issued although payment was dedicated from my mastercard Imagine my surprise when i arrive to the airport and they told me my reservation is cancelled because no payment was made I have issued another ticket with much higher rate and i know for a fact now to not trust you site"
Can fly Airbus A380 from AUH to Chicago instead of Airbus A350. Emirates fly bigger flights from Chennai to Dubai and Dubai to Chicago will choose Emirates next time
Thank you. It was nice/beautiful journey.
Pros: "Business Class Seats were comfortable"
Cons: "Better comfort and services"
Cons: "Getting more minimal on the food service. Emirate have more and better quality"
Pros: "Good service"
Cons: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
Cons: "Need more leg room even for regular economy seating"
Pros: "customer service is great"
Cons: "waited for another plane that was late..but no problem"
Cons: "Meals could be improved"
Pros: "I like the treatment given in the flight from Dubai to JFK and vice versa"
Cons: "The Connecting flight from Dubai to New Delhi was full of chaos. You should consider females seat priority while allocating the seats. I was so uncomfortable sitting with a person who was drinking whisky repeatedly and also please take care of the smell in the aircraft , it was really bad in the flight from Dubai to N Delhi Juice should have some more options"
Pros: "The new Aircraft is wonderful"
Cons: "Food quality is not good"
Cons: "The flight almost landed in Bahrain but the captain decides not to and the excuse was bad weather. So he just turned around and went back to Abu Dhabi. There was no plane for people to board Abu Dhabi and were left stranded. Thankfully the airport staff re-booked everyone immediately and dealt with the situation efficiently in a professional way. I was delayed by at least 8 hours. There was no email from Etihad about the canceled flight or an apology. It was a bit disappointing given that they are my favorite airline."
Pros: "Food and entertainment"
Cons: "I travelled from KUL to JFK with transit at Abu Dhsbi. Nightmarish transit in Abu Dhabi. Three intrusive security screenings (why three?). At some point they take away your boarding pass and make you sit in a hall for about half an hour (with similar 'criminals') with no access to bathrooms without telling you why. Then they call your name to return the boarding pass ( which was a problem for me because I am hearing challenged). Not sure this special treatment is reserved for just brown skinned travellers"
Pros: "I loved everything about the airline and the service provided except for one detail. The staff was great and very concerned with all passengers and their safety."
Cons: "Your average male isn't 150 lbs anymore. Seats are a little smaller than I experienced on previous trips. But still better than others."
Pros: "Etihad is the best airlines by far nothing beats it from quality of the planes to the staff."
Cons: "The entertainment needs some improvement they need to work on the content."
Pros: "The direct flight availability and price for a short notice."
Pros: "I liked the wider seats and slightly more leg-room on the Abu Dhabi/London leg of the flight, the food was good and the staff pleasant."
Cons: "I was randomly picked for an "extra security check" at the Heathrow check-in in Abu Dhabi, which seemed ridiculous after going through the Johannesburg security and x-ray check as well as the Abu Dhabi one, and then having to switch on all of my electronic equipment and be swabbed for what I assume was drugs felt a bit over-the-top."
Cons: "Three of is were travelling and they offered food only l to two of us..i think they thought my three year old doesn't need food..and on my flight to Kochi the crew was so mean.."
Pros: "Entertainment good variety."
Cons: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Cons: "Great staff"
Cons: "I have never been to an airline which will not even give you a can of Diet Coke"
Pros: "Everything from chek in in LA to the Arrival in Abothbi"
Pros: "Entertainment during flight was good So was flight attendants. Good mannered cabin crew"
Cons: "Received luggage 3 pieces after 1 day of delay and 4th piece on 4th day Rest was ok Bus transport to and fro from planes Could be due to peak load"
Cons: "Customer service in Abu Dhabi was terrible. The flight itself was average at best. It was nothing like I expected. I will not fly Etihad again."
Pros: "I liked the service and ease of the whole process."
Cons: "Transit from Jet to Etihad was unclear. Had to go to a different terminal, but there were no signs and airport (not Etihad) staff didn't seem to know where to go. Once I got to the right place, Etihad staff were helpful."
Cons: "Lost one of my bags! Returned after over a full day... was not even updated on location / that it had been found until the following morning... 24 hours later. Boarding was delayed... but by all means take longer if it means I get my bag when I land!!!"
Cons: "People sitting in wrong seats and queue jumping"
Cons: "plane was an older model a bit noisy inside"
Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Pros: "There was a technical problem on the airplane before we take off. The plane was in delay around 90 min. Captain of the plane was very reasonable in problem explanation, and we can feel that safety was on first place. All praise for captain and for the crew for very professional behavior."
Pros: "The female crew was very unattentive. Even raising my hand and calling them, those female crew keep walking."
Cons: "The food was not good . I am planning to continue flights booking with Ethihad- hopefully I will select a window seat on the 2 seat rows and will select other king of vegetarian food."
Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Pros: "Very short flight, but crew was wonderful."
Pros: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
Cons: "I wish there had been more movie options."
Pros: "I really loved the blanket,socks and all the other accesories they provided on board!"
Cons: "Staff not treating Indians properly but treating Caucasian like lords."
Cons: "non-terminal gate (bus ride) boarding;"
Pros: "They provide the hotel in Abu Dhabi ."
Cons: "The food was horrible. kids mile request was ignored."
Pros: "Sichuan Chicken was the best airline food i have ever eaten in an airline. it was quite impressive. Might be too spicy for a lot of people but i love it. I would advise that you add "spicy" next to the name for those who can't handle spicy food."
Cons: "Since i was travelling alone, it was asked to change my seat from an aisle seat to a fairly packed seat in the middle of the plane. i did them a favor because a son wanted to sit next to his dad. i really shouldn't have change. the seat was very cramped. like wow, the plane was small. i do not think i would do it again. ever."
Pros: "Not much to specify...."
Cons: "Entertainment is not available until 10 mins after take off and it gets cut off 10 mins before landing...."
Cons: "Got stuck in a row that doesn't recline. You could call it unlucky for choosing that seat"
Pros: "Food and upkeep of aircraft"
Cons: "Your association with Aer Lingus"
Pros: "The pillow that cradles your head and neck! I've flown with many international airlines over 20+ years and Etihad is now my number one choice. It seems to really think about passengers' comfort. I also enjoyed watching documentaries on fashion designer Michael Kors and singer David Bowie."
Cons: "Flight attendants were polite but one told me, "You should put the tray up." I suppose she was thinking in French, where people say "il faut faire…" To an English speaker "you should" doesn't sound soft. I think the flight attendant wasn't aware of the nuance in English. Everything else about her was courteous, and everything else on the flight went smoothly. I would recommend Etihad to anyone."
My first time traveling overseas and enjoyed every minute of it! The only thing I wish I had more of was space for my legs. Otherwise, the crew was great, food was good and entertainment was great for a long flight! Can’t wait to book another trip soon.
The American Airlines employees at check-in were the worst airport employees I have ever experienced. The line to check in took over 40 minutes because they were standing around talking- to the point multiple customers (not even us) complained. Overbooked the flight we were getting on so they deleted our seat reservations (that we had receipts printed out for) and said they weren’t in the “system” but we could try for random seat assignments at the gate. Argued with us that we should take the $1000 to stay an extra night and get on a different flight since we “didn’t have seats anyway). Hassled us making us put our carry on bags in the metal bins repeatedly until they fit exactly with nothing hanging out (have never had issues with the carry on bags we brought and they didn’t make anyone else do this). Put one member of the group through “random” security check. By the time we made it to the gate (got to the airport 2 hours early and would have been earlier had there not been a major car accident on the route to the airport), boarding was almost over and we got assigned random seats not together.
Cool service and great service
Cons: "The plane was older and the screen was very small."
Pros: "Super great crew and super great seats"
Cons: "Nothing! It was great!"
Pros: "We flew 1st class. The crew going over was AMAZING!!!!"
Cons: "LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby"
Pros: "Good service, entertainment screen were good. Food was good."
Pros: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Cons: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Pros: "BA lounge at Boston Airport"
Cons: "Departure delayed more than 2 hours"
Pros: "The movie selection."
Cons: "2 hours stuck on the plane before leaving from London to Columbus, in flight entertainment had to be restarted twice on same flight. I missed my connection to Madrid from Chicago because the airline lost the plane that was already at Chicago. My luggage arrived in Lyon 3 days late and I was never given any information on reimbursement for the clothes and toiletries I had to buy."
Pros: "No surprises. The flight was eventless, no drama. I had an Isle seat."
Cons: "Had to pay $100 for the isle seat. The earbuds didn't work well. We took off early on Tuesday, and landed the next morning at 11am. My how time flies. Somehow I lost a whole day -- what happened? (winking imoji here)"
Cons: "Used to be good when you got food and drink"
Pros: "Boarding with efficiency"
Cons: "Food horrible. Too Salty, No taste"
Cons: "FLIGHT WAS CANCELED"
Pros: "Professional, nice and pleasant staff, food, timeliness"
Cons: "Small leg room, thinness of Sears such that any small movement from person behind was like a kick to the waste/back, old small entertainment screen, no eye masks"
Cons: "Left standing 30 minutes during boarding process. All food and drink for sale only. Even a glass of water. No entertainment. Seat barely large enough for small person. No immigration cards available on the flight."
Pros: "I liked the crew."
Cons: "The food was terrible. Indian curry/ pasta and pizza. It was so cold in the plane that everybody had to wear something on their heads. The AC was blowing on my head for 11 hours. I have headaches, my sinuses heart and the food made me nauseous. It was impossible to sleep because of the low temperature."
Pros: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Cons: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."
Pros: "Cabin crew were friendly, attentive and even observe passengers not getting good sleep. Their smiles made the trip a more pleasant one."
Cons: "Headrest... to nitpick, but that is probably a standard one. If headrest may be further adjusted to suit passengers of different height."
Pros: "The short flight easy to sit down"
Cons: "Seats were not comfortable"
Pros: "Food was delicious and out flight attendant was very helpful. Plane was quiet and the movie options were good."
Cons: "Plane was honestly very dirty. There was a ton of crumbs and gross stuff in th seat back pocket. Which I did not even use because I didn't want any of my things to touch. The overhead lights were covered in dust. So make sure you have some some type of cleaning wipes with you!! I do understand that I was flying economy, but that doesn't mean nothing should be cleaned."
Pros: "The flight was smooth with no turbulence. The pilot was excellent"
Cons: "Plane too crowded. There was a terrible smell in the luggage bin above my seat! The plane really needed a good cleaning !"
Pros: "Your terminal is very pleasant and not the worst to have a delay. .....and I know it's beyond your control when incoming planes are delayed"
Cons: "No gate and we were bused to get on the plane the old fashioned way......no big deal for me, but this was the return leg from escorting my elderly mother home and I was very glad she wasn't with me."
Cons: "Flight has now been cancelled twice. Communication by BA has been lacking. Flight now scheduled to leave 48 hours later than scheduled.See above"
Cons: "There was a new born next to me and actually it was difficult to sleep."
Pros: "Smooth flight, New airplaine."
Cons: "I had a isle seat and almost everyone passing by would hit my shoulder and I could not rest. The corridors were perhaps too narrow."
Pros: "Friendly attendants, good food and great movie selection. All flights on time!"
Cons: "Very crowded - seats are so close. I’m 5 feet 8 inches and normal weight and was squished!"
Pros: "Was nice over all"
Cons: "The lady next to me threw up on the floor ,the crew was professional in handling it"
Cons: "The entire flight was boarded before the crew determined the engine would not start. We sat on the plane without AC in Chicago for nearly 3 hours. Ultimately the flight was delayed overnight causing me to lose an entire day of vacation in Italy."
Pros: "Excellent service and the crew was very friendly"
Pros: "Crew was nice and friendly, pilot communicated well with passengers."
Cons: "Nice airport is a mess, nowhere to sit, broken loos, long wait for buses. Signage is poor, when waiting for boarding, no catering outlets."
Pros: "That I was in shape to run from one terminal to another to catch the flight"
Cons: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"
Pros: "All flights on time and luggage arrived with us."
Cons: "It wasn't British airways and we had to get to the airport extraordinarily early because no online check in. Pretty sure no one at Aer Lingus likes their job."
Pros: "On time flight."
Cons: "Even charging for water is extreme. Boarding snafu as we already were security checked and passport checked waiting for our flight, the change in gate made us change terminal and redo all."
Pros: "Flight got cancelled"
Cons: "Flight booked last minute and once payment taken showed a one hour delay. Became a 1.5hr delay and missed the birth of my child because of it. Devastated."
Pros: "Great crew"
Pros: "The staff was pleasant & helpful. Queues for boarding moved along quickly & efficiently. Overall positive experience"
Pros: "Smooth flight, friendly staff, blankets provided!!!"
Cons: "Entertainment system is old, food is bad, seats are as tight as American airline, flight was delayed for silly reason"
Pros: "The plane was packed. But the staff was great.having deal with people opening the over baggage compartment and leaving them open. They just close the compartment with a smile"
Cons: "The only thing i didn'tlike were the dumb people making their job harder.."