Daily cleaning, installation of cabin HEPA filters on flights from Baden-Wurttemberg to Queenstown
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Scores according to KAYAK customer reviews
Cons: "Poor customer service and lack of care for loyal passengers"
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Crew was amazing"
Pros: "Amazing crew, great seating area and tasty menu."
Pros: "Very cramped seats"
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "The crew was amazing"
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Crew was amazing"
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Pros: "Crew amazing. Seat super comfortable"
Cons: "Excellent service"
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pros: "Excellent service, made a very long flight very pleasant and enjoyable."
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Pros: "Great service!"
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "all of SQ"
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "crew very helpful with seating service on board also good"
Cons: "head phones for entertainment very uncomfortable Food not to my taste"
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pros: "Staff was polite and accommodating"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Pros: "Excellent service & comfort"
Pros: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Pros: "Great service"
Pros: "Best serves ever will fly every time"
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Pros: "The entertainment 100s of movies & Shows The very good portions just right"
Cons: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Cons: "Extremely cramped flight in regular Economy."
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "everything great, every time again"
Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "Lay flat beds and vegetarian food"
Pros: "The crew was okay And the seats good it’s little wide In general was okay"
Cons: "The food not so good I like service on the plane was good"
Pros: "The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long"
Cons: "Not much to complain about"
Cons: "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."
Cons: "No entertainment but it’s probably because it was a short trip"
Cons: "I carried the same exact baggage from my SFO-DXB flight into DXB-MAA flight but was still charged excess baggage. Even after being asked to checkin my luggage I found that I could carry it in and there was more than enough space to accomodate everyone."
Pros: "Every aspect of travel was excellent, boarding, flight, crew services"
Pros: "Very professional and courteous crew..."
Pros: "The ground staff at Emirates check-in counter who so kindly changed my seating to isle as requested and updated my Skywards membership nbr on their data base. It enabled me to board the flight amongst the 1st and business class passengers."
Cons: "Nothing in Particular"
Pros: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Cons: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Pros: "Great service!"
Pros: "The attendant helped find me a vegan option at the last second."
Pros: "Jumbo jet plane was fantastic."
Cons: "None for now"
Pros: "Valuable reminders ! Updates regarding flights was superb."
Cons: "Nothing to say."
Cons: "Too many unruly children"
Cons: "About 30 of us waitined about 20 minutes for the bus to transfer from plane to terminal . I only had 35 minutes to get to my gate for my transfer to Glasgow . No chance for anything to eat . Not happy ."
Pros: "The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!"
Cons: "This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport."
Pros: "Emirates is the best Airline"
Pros: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."
Pros: "Quantas Operated by Emirates is definitely not Emitrates standard."
Pros: "Good selection of movies and special menu for the festive season."
Cons: "Slight delay on the tarmac."
Cons: "I am a 76 yr old traveller, did not get the change in flight schedule until I booked my flight. I was at Dubai airport for over 12 hours waited for the 3AM flight that took another 14 hours. Very stressful and tiring. There was not even a proper accommodation for this very long wait between flights. This experience will be told to all my friends and trust me it will be a very bad, negative endorsement."
Pros: "Food ,seat,everything was just great"
Pros: "Beautiful planes, clean, crew members very cordial and attentive. Entertainment rock solid as always."
Cons: "Stuff slightly young and overly cordial, sitting at exit row and people were allowed to loiter by the service pass, chatting etc. Crowded flight mgt justify the above."
Pros: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Cons: "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
Pros: "It felt like home. =)"
Cons: "it felt too much like home. ;)"
Pros: "Great entertainment options, decent food, comfy seats with a lot of legroom"
Cons: "Boarding was confusing"
Pros: "I was surprised to receive a pair of socks, sleeping eye cover and toothbrush/toothpaste. Great courtesy and attention to detail by the flight crew."
Pros: "Everything. Emirates is fantastic. Great service more room in economy than others."
Pros: "Emirates offers good food, decent flight entertainment options and a friendly staff to cater to passenger needs."
Cons: "The timing of the flight could be changed to a little later, I had to leave home at midnight to make it to this flight."
Cons: "The food looked so bad and tasted even worse. Very very poor quality of food. My daughter and I , both would open the tray and close it back. We ate only the crossiants and fruits. Emirates need to improve their meals."
Pros: "All was good"
Pros: "Quick online check-in and bag drop-off at the airport. Friendly cabin crew. Juices etc. offered in between meal/snacks"
Cons: "Delayed take-off from Singapore once we had boarded-an hour just waiting to taxi. Delayed landing at Dubai due to volume of air traffic. This meant a very quick transfer to the London flight and no helpful assistance from cabin crew even though I asked for assistance, I had to hail a buggy down at the airport otherwise we would not have made it to our flight as I would not have been able to walk that far in the time available. If the flight had landed on time then there would not have been a problem."
Cons: "The food was very poor, the service was not as good as before. For example they didnt provide earplug and sleeping beauty and they served the breakfast too early, so it was not enough time to sleep. After the breakfast there was still plenty of time around 1,5-2 hours. I think with the departure time at 03.00 a.m. the airline try to save one foood just after the departure. The asian noodle what they provided upon request, was not sufficiant neither fit to the rank of the airline."
Pros: "Everything is perfect."
Pros: "Boarding procedure kept changing from flight to flight,keeping one guessing....Food(Asian Vegetarian was so so...served at random...."
Cons: "Luggage came on time."
Cons: "Did not respect my seat reservations, they changed to middle seats on both legs plus many other issues . Was forced to check my one piece hand luggage which resulted in an hour wait for the bag at destination . Plane looked old ."
Cons: "Check-in counter staffs in Dubai are poorly trained and do not have service-mind at all."
Pros: "Emirates business class is excellent."
Cons: "Cannot think of anything to complain about."
Pros: "Kids meals, activity packs, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old)."
Cons: "This particular 6hr flight had an entertainment system that was a little bit older, but still good."
Cons: "It was too cold and the blanket was too light"
Pros: "In flight attendees were nice."
Pros: "We couldn't get on the flight because of poor service from people at the counter and missed our flight. We had to be put on another flight. One of our bags has gone missing And we are waiting for it"
Pros: "ALL seats were super comfortable, the LCD screens were like suer HD! Crew was warm and everything was just perfect!"
Cons: "Crew didnt know about baggage transfer procedures from Emirates to JetBlue (Dubai - Boston _ pittsburgh). Knowing this shall ensure 100% customer satisfaction."
Pros: "Entertainment, Hospitality"
Cons: "Seats were not much comfortable. Washrooms should have been cleaned frequently. Free Internet quota should be increased from 100 MB to 500 MB"
Pros: "helpful Emirates woman translated portuguese to english with me at emigration in airport."
Pros: "It was an empty flight with much space to stretch my feet and sleep in comfort! service was great and landing was extremely good (didn't feel it at all)."
Pros: "Roomy seats, friendly, attentive attendants, food vouchers in Dubai"
Cons: "Boarding was always late and a bit crowded"
Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Pros: "Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile."
Pros: "Crew were very friendly, very comfortable flight and quick boarding/ off boarding"
Cons: "Having my luggage come with me! I have to wait more than a day to get it back"
Cons: "Leg room was poor. No entertainment"
Cons: "Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price."
Pros: "New screens new seats and very modern"
Cons: "Flight delay could’ve been shorter."
Pros: "Good food and entertainment"
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Pros: "Crew did their best, but that wasn't great."
Cons: "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"
Cons: "Seat was broken. Plane was very warm, but Very friendly crew, and flight was on time :)"
Pros: "Great Business Class Lounge close to departure gate."
Cons: "Connecting from a domestic flight with Virgin Australia to the International Terminal carrying 5 large pieces of luggage was a bit stressful and complicated. Train or Bus ? Lots of Lifts up and down. Boarding security was excessive."
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Cons: "Only podcasts, couldn't find music to listen to while I worked."
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Cons: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."
Pros: "Cabin crew were helpful and updated us on connections in Melbourne (although they wouldn't have needed to do this if the flight hadn't have left late)."
Cons: "Flight was late and this was significant as I had a tight connection in Melbourne. There did not seem to be a good reason it was late as the aircraft was already at Launceston. They just towed it to the gate late! No announcements were made as to the lateness of the flight until the departure time had actually passed."
Pros: "Mostly everything great."
Cons: "Leg room for me a bit small. Dinner a bit mushy."
Cons: "Regarding Qantas flight 568 on March 11, 2018, from Perth to Sydney: the plane was old, extremely filthy, and falling apart."
Pros: "The flight crew was great, very comfortable plane ride"
Cons: "The flight was an hour late, but the pilot kept us in the loop with all the information"
Cons: "Really unnecessary delays."
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Pros: "Flight crew were not enthusiastic about their job. Need to do service with a smile & not act like we are burdening when a request for certain service was made."
Cons: "Plenty of movies to watch"
Pros: "I didn't die; also was able to change from middle seat to aisle"
Cons: "- unable to check in online - unable to check in at kisok at airport - belts broke while waiting to drop bag, took forever - there was a leak above my seat, water kept dripping on me - only 1 of 3 options available for dinner meal, did not get the one I wanted; chicken was disgusting - person in front of me was given first choice of breakfast since he didn't get his dinner choice, I was not offered the same preference - my breakfast choice ran out right before the attendants got to me, got screwed again - crew did not apologize or make it up to me"
Pros: "It was a smooth uneventful flight. We arrived on time."
Cons: "The distance between the seats has decreased substantially. Reminds me of a Jetstar budget flight. The food being served in cardboard boxes was Aldo a big shock. For the cost of a qantas flight I expected more comfort and better food served"
Pros: "Complementary food, movies, shows, and beverages"
Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"
Pros: "Overall a great plane- we were on the 380 going to lax and then we switched to a really old plane. There was a delay of 3 hours from lax which was very annoying."
Cons: "The delay was horrifying. Staff were friendly enough but they really should have offered more snacks and water"
Cons: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Pros: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
Cons: "Did not have any meal for the 2h45m flight"
Pros: "Qantas Launge"
Pros: "Plane crew all ok"
Cons: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Pros: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"
Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Pros: "Cleanliness, really courteous staff, comfortable seats, entertainment from an app :-)"
Cons: "I was surprised that we were flying a different carrier than Emirates"
Cons: "Delays at the airport Economy very uncomfortable Crappy food"
Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Food taste was mediocre. Menu seemed to have a long list but delivered food did not match. No USB port or Electrical outlets to charge cell phones & Laptops."
Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Cons: "Bags got lost. Not enough time for connection at LAX ."
Pros: "They went above and beyond"
Cons: "All was great"
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Pros: "Staff obliging food excellent on time all good"
Cons: "All good"
Cons: "Theee was not enough leg room. Apart from that the flight was excellent."
Pros: "The crew seemed very helpful and wanted to make it easier for families with children, so I moved from my row of 4 in the middle and got 2 seats on the side instead, which worked out great. I know some flights are more full and can't do this but it was really nice and made the flight more comfortable. Also the wine was a nice touch too :)"
Cons: "Didn't seem nearly as clean of an aircraft as the Virgin Australia flight I had taken on my way into Australia, but maybe it was a newer aircraft. Regardless, the toilet could have been a bit cleaner."
"No snacks given while waiting for food after 3 hour delay and traveling all day. We had business class Everything else was good"
"For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you."
Pros: "Crew was a little unfriendly"
Cons: "FOOD.. those meals in the plastic containers are nasty"
Pros: "Great service from everyone."
Pros: "Amaizing crew, the food was awesome above all it was served hot, I liked that."
Cons: "I have no complain, I enjoyed flying with them and will do so next time"
Cons: "Hire better competent people"
Pros: "Loved the access to free entertainment on phones, and selection of snacks"
Pros: "Everything was great"
Cons: "Nice trip"
Cons: "Crew was rude. The premium plus cabin was not worth the extra cost. No real change in service just a little more room."
Cons: "More food for the second meal. Some deserts would be nice."
Pros: "The seats were very comfortable"
Cons: "The crew were not very organized or friendly. The food was very mediocre"
Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Pros: "The crew was excellent and I was comfortable during the flight."
Cons: "Touch screen could be a bit better. Sometimes I had to press to hard that I feel can bother a passenger that is in the seat in front of me."
Cons: "Disappointed that the flight was United. I thought I booked for Lufthansa & therefore expecting to fly Lufthansa. Crew not as friendly. Food not up to par compared to Asian airlines for international flights. Cheese sandwich for lunch? My TV monitor wouldn’t readily reset."
Cons: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Pros: "The food was remarkably good for a US airline. The wine was good as well. I found enough video material to entertain me throughout the long flight, although I would have liked a decent classical music program."
Cons: "I had to ask for a pillow and when I did not take the blanket becaue it was comfortable I had made a mistake. It was VERY chilly in the last third of the flight and there was no way to locate personnel, or even a call button in the darkened plane to ask for one.Finally I climbed up on my seat (short people cannot reach the overhead bins on this plane) to get my coat out of the overhead bin and passed the last hours bundled up in that. While water was passed out frequently, collecting cups and bottles, not to mention the remnants of the snack or meals was not high on the priority list and eventually we were sitting in a trash pile. Bravo for having luggage available as soon as we got through customs!"
Cons: "Real pain trying to switch planes in Frankfurt. Kept being sent to different areas of Airport. Lufthansa employee's didn't know where we were to go. Would have been nice to have been escorted to where we had to go."
Pros: "The bathroom sign that shows if it is busy without going there"
Cons: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Cons: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
Pros: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Cons: "I could’ve used more direction once we landed on where to go and what to do."
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Cons: "After waiting almost an hour at the Luthansa check in line, I was told that I had to check in under the United counter -- even though the ticket was sold by Lufthansa. The documentation sent with the ticket needs to make this clearer so that such a frustrating experience is not repeated."
Cons: "The seat in front of me had a sharp piece of wire under the seat where I had to put my back pack. I punctured my finger about 1/4". It bled for an hour. Seat 26C on Flight 906 needs to be fixed."
Pros: "Crew were nice and responsive."
Cons: "It was hot in the cabin. I asked for temp to be turned down and it was. It got hot again. So uncomfortably hot. Wi-fi didn't work so no movies or shows on personal electronics. The food and wine on this flight was about the worst I've ever experienced. Lufthansa flight over to Frankfort (operated by Lufthansa) was great. I wish Lufthansa would drop United. United service is totally going down hill in so many ways. Totally disappointed."
Pros: "the dinner main dish was good."
Cons: "breakfast dish was bad- Cold, hard bread with cold cut meat and cheese. also the entertainment was bad. the main tv screen played switched to french dubbed movies at a point so couldnt watch that anymore. Also the person movies were not working on my device either and the internet connection was extremely slow."
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "Did not get into flight"
Cons: "Did not get into flight"
Cons: "No USB connection to change phone, it was old aircraft with wall socket underneath of the seat which didn't work."
Pros: "the flight was excellent and lufthansa realy excellent in everythings,the only things i did not like the airport staff in istanbul .they were very road."
Pros: "What did I like? Getting off the plane."
Cons: "We were on the tarmac without air conditioning for over an hour and a half with (per usual) very little information about our situation. Pilots told us that we'd be moving in 10 minutes. An hour later it was the same message again. Why do you do this? Keeping your passengers in extreme heat without explanation is not only unacceptable, it's cruel. Flight attendants claimed to also not know what the situation was. They were kind and offered us water but couldn't clarify what was happening or how long we would be suffering. The "wifi" didn't work. There wasn't enough food, drink or snacks for everyone on the plane so those of us in the back got leftovers or fewer choices."
Pros: "The crew was excellent and the whole flight too. Except for a lady who kept refusing to shut her shade and didn't let us enjoy our movies or have some nice sleep."
Cons: "A 12-hour flight without private entertainment working is a huge negative imo. There were shared screens running the same movies for everyone but the united wifi that had private entertainment stuff was not working. On a long flight this makes the flight boring."
Pros: "Attendants were attentive, pleasant and responsive."
Cons: "Terrible connection with ear plugs, video surface kept cutting out, video screen (for seats over wings) were inadequate, and, while lunch main course for lunch was very nice (manicotti and red wine), all other food stuffs were terrible tasting or of poor selection. Was surprised that in-seat/individual computer screens weren't available for trans-oceanic flight."
Pros: "Ni food for me and no entertainment"
Cons: "On time and flight was quiet."
Pros: "free wine"
Cons: "av system was non-operable for the flight. wifi did not work either. also this option for "personal entertainment" using your own device is a total sham. United Airlines is terrible. Planes are old and cramped. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
Pros: "The flight was not full, so we had extra space."
Cons: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Pros: "Flight crew were extremely courteous, helpful and gracious. I wish the ground crew were half as good as the flight crew."
Cons: "The boarding experience was very. The boarding lady was, in my opinion, racist. First I requested to have seats reassigned if possible, since I was traveling with my brother and we bought the same ticket but were assigned different seats. The lady was extremely rude. The flight was 2/3 full so this shouldn't have been an issue. On they Chicago to Nairobi flight we asked the same question and the lady was extremely helpful and pleasant. Secondly, I bought a bottle of Whisky from Nairobi airport. Frankfurt airport refused to allow me to continue with it. They insisted on having it checked it, which can only happen outside the airport. I gave it my brother to check in, but he was delayed. While people were boarding I told staff that I would wait and see if he could make it aboard. Suddenly the lady said that he is 'high risk' because he left the secure part of the airport and he will not be on the flight and off too because I said I was waiting. The other 2 check - in personnel stepped in and were helpful. The gave me a couple of minutes to decide if I wanted to board the plane because the would have to pull my bags off the plane if I decided not to board. This one racist lady ruined the entire boarding experience. I wish I had taken note of her name. I doubt that I will transit through Frankfurt or use Lufthansa by choice ever again."
Cons: "See above comments. This was the trip back. The starting trip SFO-Frankfurt-Vienna-Yerevan was extremely unfortunate for repeated delays and constant changes of flight which resulted in stress, running, catching a cold and ruining the overall goal of the trip. I wrote a letter with details and mailed to LH Customer Feedback."
Cons: "I was very disappointed in the bate and switch on my return flight, from Germany to SFO, on United and NOT Lufthansa. The services, entertainment and snacks, were decreased exponentially. I chose Lufthansa not United."
Pros: "Crew was good, movie selection was good."
Cons: "Food was not good, no power at seat, limited offering of drinks, seats were uncomfortable"
Cons: "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
Pros: "Crew handled situation in a professional way"
Cons: "No seat assignments- zoo at the boarding gate- traveling with kids in separate seats- flight delayed- 2 :30 hours boarded waiting for departure with limited cooling system- no individual entertainment system- arrival at 11 pm?- a nightmare!"
Pros: "Roomy seat area, lots of entertainment options, crew was pretty good - one flight attendance a little sassy - but not sure if it was supposed to be funny. I thought it was - so I put it as a positive and she got it done and kept offering water."
Cons: "Boarding was the main issue. There was some kind of extra security feature where they wanted to check our boarding passes - which is fine! however, the way the boarding crew handled those operations was embarrassing. Basically no organization of the lines, and when it was time to board, they could not handle the organization of people that had already been checked security wise (and ready to board) - and people that weren't security checked. For instance, I had my boarding pass ready (had already been security checked) and was ready to board. But there was no indication as to which line to get into, so when I asked, I was demeaned - and told to go to "zone 3! You are boarding group 3!" There was no way to know where this was, and just before (when I was getting security checked on my boarding pass) the woman told me to "just stay in the line that I was in - because boarding would take place soon". There was no way to know which lines were zone 1, 2, 3, or still checking boarding passes for security reasons. Once my zone 3 line reached the point to get scanned to board, eventually people had also been in the wrong line and were ready to board, so 4 lines of people who were just as confused as I was, started to merge. This is going slowly of course, people in zone 1 (who thought they were in the zone 1 line but instead were still stuck in the boarding pass security line) were upset because zone 3 was boarding and they weren't - and this is while the staff is getting angry at people NOT boarding - because they are stuck in these other lines. It was quite disorganized and I think the staff could have handled the entire process better. Not sure if I ordered the wrong option but food could have used an upgrade."
Cons: "There were 2 ladies speaking Romanian. Being native Romanian speaker, I understood them and the way they talked to each other did not seem professional. Also I heard someone from the crew asking rude questions to some guy such as "- Do you have a gun in your bag right now?" (Heck, that guy was in transit, and he already passed 1 or more security check points before getting to that gate. And even if he has a gun, he would say NO, and your job is not to trust his words, but to check his bag instead...)."
Pros: "I like the service, food was great, even the sanwiches were warm and good, movie's selection was good."
Cons: "I was in a row of thee sits, the two sits next to me were occupied by two small children, and the mother sat on the next row, the children needed to be sited next to their mom, and I was forced to exchange my sit with her. The noise was unbearable with them being separated"
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