Pros: "Very nice plane, crew was fantastic."
Cons: "The only thing is the entertainment since the plane did not have a screen but it was really comfortable flight"
Pros: "The flight was canceled staff unhelpful stuck us in a shitty hotel with No info."
Cons: "The flight was canceled staff unhelpful stuck us in a shitty hotel with No info."
Pros: "entertainment was fine"
Cons: "The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often."
Pros: "Nothing much good to say about this flight"
Cons: "They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover..."
Pros: "Everything was normal, nothing amazing"
Cons: "Food, the didn’t have vegetarian options and everything was in chinese"
Cons: "I wasn't able to take this trip (which was supposed to be my return flight). They wouldn't let me on the plane because my boarding pass didn't EXACTLY match my passport (which doesn't have my middle name). Not only did they cancel this flight, but also my return flight. Worst travel experience ever."
Cons: "Couldnt board plane because passport about to expired.i didnt know. I would love a full refund so I can go to Thailand in December and Vietnam in October."
Pros: "Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good"
Pros: "Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!"
Pros: "Staff were nice until Shanghai."
Cons: "They didn't seem to want to help the disabled unless you were from China. Rude to foreigners."
Pros: "Friendly and very helpful staff, varied and comprehensive entertainment"
Cons: "No special boarding for business class, bus was overcrowded"
Cons: "They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day"
Pros: "Comfortable flight,on time departure,friendly staff"
Cons: "Long layover"
Pros: "Nice crew, although not quite as attentive as on previous flights."
Cons: "The food in business class was not as good as usual. Too many odd Chinese things. It was also, as usual, very warm in the cabin."
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Pros: "good selection of movies"
Pros: "Clean, standard decor with great leg room for the international flights. Pretty solid choice for the price you pay. Food was surprisingly good and they had a very solid entertainment system. On par or even better experience from what you can expect from a typical American domestic airline carrier... which is a low bar."
Cons: "Nothing bad to say."
Pros: "Pretty good entertainment choices, attentive staff"
Cons: "We didn't land in Clark but landed in Manila instead, 3hours away from Clark."
Pros: "the pleasantries"
Cons: "the unpleasantries"
Pros: "It was on time and we landed safe"
Cons: "The crew was rude there was no media to watch for the last 3-4hrs and we could led use out iPhones to watch downloaded media."
Pros: "Simple and on an older Airbus, it was fine for a quick trip"
Pros: "Boarding was instant. The plane wasn't full, so many people moved seats and sat comfortably. The plane was modern, with comfortable seats, and tv screens on the seats."
Cons: "The only minor drawback was the food wasn't awesome. But good flight anyway."
Cons: "I don’t like being shuttled out to a plane on the tarmac- but that’s China."
Cons: "No customer service. Their answer is that is not our problem. Call the 24 hr line which has no people to talk to. I had no assistance. They only care about their rules and don't give a dam about the tourist in trouble in a foreign country. I will never flight this airline again or recommend it."
Pros: "New plane, great seats in business class"
Cons: "Western food options quite limited"
Pros: "Our flight was just fine. The food was about what you'd expect on an airplane, the crew was friendly and helpful. I was surprised that we couldn't even turn our phones on during the flight, although this makes sense to me. Unfortunately, I had loaded up all my books on my phone and not my tablet. Overall, about what you'd expect and not deserving of the negative reviews I've seen."
Cons: "Not having enough space on my sit."
Pros: "Safe flight"
Cons: "There was no beverage for me while others got it. Ran out of beer and wine. Not acceptable"
Pros: "It wasn’t a flight I had to catch the high speed light rail and two buses; therefore, I’d say that this flight was false advertisement and should be corrected for future travelers."
Pros: "The price"
Cons: "The food, the blankets, the entertainment selection, the headphone quality, the boarding procedure"
Pros: "The price"
Cons: "The food, the blankets, the entertainment selection, the headphone quality, the boarding procedure"
Pros: "Hello dear customer service manager, Anyone can tell me who is the one that input my passport info on China eastern airlines system? China Eastern system has a different passport number that I used before 2010. They asked me to contact the agent who issued the tickets to update or correct it but I have no idea who is the agent. I booked the tickets from justfly.com with my current passport number and I even did not remember the old passport number. You must know who is the so called agent and please pass my email to them to help me solve the problem. Otherwise I won't be able to get on board. Your prompt reply would be highly appreciated. Thanks and regards Kai By the way, my gmail does not work in China. I have to use a substitute email address to contact you. firstname.lastname@example.org"
Cons: "4 out of 5 times I've taken Chinese Airlines something mechanical with the plane went wrong. This time 8 hour delay and I miss connecting flight again. Headed us into small hanger where man slammed into my leg. Ruined my vacation."
Pros: "Nothing about this experience was acceptable nevermind enjoyable."
Cons: "Due to some strangely worded "regulations" regarding layovers in China I was barred entry to my flight. China Eastern made no effort in helping me; essentially pointing the finger at the online booking agent (Kayak/Justfly) who in turn, pointed their fingers back at the airline. All parties refused to process my ticket OR refund my cost. Eventually I bought an additional ticket directly to the city of the final leg of my itinerary so as to avoid the visa restrictions on multi-city layovers. Only to find that China Eastern would NOT honor the ticket from Kunming to Vancouver as I had not been on the first two legs. Again, no solution was offered and no refund provided from China Eastern, Kayak or Justfly."
Pros: "The crew was very nice."
Cons: "This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight"
Cons: "I waited for around one and a half hour for luggage. It is really too late."
Pros: "Overall the flight was great, great service"
Cons: "the A/C performance was very poor and uncomfortable to sleep during the flight, it was too warm in the cabin."
Pros: "The plane was new, and free movies."
Cons: "We missed our connection to LAX and the CE personnel in Shanghai we rude, impatient and not helpful. Based on that I would avoid flying China Eastern again. Also the flight from DEL to PDU was a long flight with no movies. Not competitive."
Pros: "Food selection was good"
Cons: "The entertainment was not disposed in a way that was accessible for all passengers"
Pros: "food was good."
Cons: "disembarked in the middle of tarmac then bused to gate."
Pros: "Crew was friendly, about as expected for the cheap price"
Cons: "No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)"
Cons: "Kolkata to Kunming flight was delayed and we missed the connection for LAX. It was very frustrating to secure rescheduled flights. Had to go back and forth between counters and staff. Also, we were transpacific passengers to and from North America. Per CE website carry on weight limit is 10 kg. Both at Kunming and Kolkata we were forced to limit carry on weight to 5 kg. This is very much disruptive."
Pros: "Somehow, China Eastern managed to lose my Luggage for a direct New Delhi to Shanghai flight. How does one do that??"
Pros: "Very bad service."
Pros: "It got me to the destination."
Cons: "Extreme Delays ~ several hours again Having to use a secondary terminal Terrible Food Quality No Airconditioning in the plane Broken and Uncomfortable Seats Having to Sleep at the Arrival Airport due to the delay"
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Pros: "first, i was trying to book a flight from taiyuan to osaka that was supposed to take only 7 to 8 hours - leaving taiyuan at around 7 am and getting to osaka at around 4 pm, with a stop over in shanghai, i think it was. after i had sent my credit card info, i was informed i had bought a ticket from taiyuan to wenzhou and then from wenzhou to osaka, with a 14 hour layover....this was from priceline.com. i decided to go ahead with it, not complaining because i just had the bad luck of another bad deal. i should have known that when vayama could not confirm this same flight schedule a day earlier, that was a bad sign already. to add insult to injury, the wenzhou to osaka flight was delayed for 4 hours. instead of arriving in osaka at around 6.30 pm, we finally got in at around 9.30 pm."
Cons: "first, i was trying to book a flight from taiyuan to osaka that was supposed to take only 7 to 8 hours - leaving taiyuan at around 7 am and getting to osaka at around 4 pm, with a stop over in shanghai, i think it was. after i had sent my credit card info, i was informed i had bought a ticket from taiyuan to wenzhou and then from wenzhou to osaka, with a 14 hour layover....this was from priceline.com. i decided to go ahead with it, not complaining because i just had the bad luck of another bad deal. i should have known that when vayama could not confirm this same flight schedule a day earlier, that was a bad sign already. to add insult to injury, the wenzhou to osaka flight was delayed for 4 hours. instead of arriving in osaka at around 6.30 pm, we finally got in at around 9.30 pm."
Pros: "Some of the crew were nice"
Cons: "There was a smell of someone smoking 3 times during the flight. Several times, I would ask for something (for example salt), a crew member would say...I'll bring it right over...and then disappear, not even coming over to say whether they have it or not. The flight was uncomfortable, mainly due to the toddler sitting next to me who was extremely loud and kicking everyone's seats around her. When asked to move, the flight attendant did look if there were seats available but said everyone's free seats next to them had been occupied because people were asleep, stretched out on them. When asked if there were maybe seats in the business class, the attendant wouldn't even hear of it, claiming that that is not area and thus she won't even check. Lastly, the food on China Eastern airlines always leaves me feeling a bit off. Freshness is just not their forte. But what can I say, their flights ARE cheap, so you get what you pay for. All in all, a mediocre experience, at best."