Cons: "Chair isn’t comfortable."
Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Cons: "Food was really unpleasant and entertainment all out of date movies"
Cons: "If flight wasn’t delayed."
Pros: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Cons: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Pros: "Service Quality"
Cons: "Seat does not recline"
Pros: "Flight attendants were very nice"
Cons: "Movies on board need upgrade"
Pros: "Everything on time"
Cons: "no outlet to charge phone"
Pros: "Clean and comfortable"
Pros: "Smooth boarding and smiley staff."
Cons: "No tv/ intertainment on the plane"
Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Pros: "Very efficient"
Cons: "Food was not good"
Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"
Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"
Pros: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Cons: "There had to be something better than pretzels."
Pros: "The crew are so courteous and helpful."
Pros: "service..service..service and ontime performance"
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Cons: "seat labeling not clear"
Pros: "I feel like home"
Cons: "The crew smail"
Pros: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Cons: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Pros: "Most of all are good."
Cons: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Pros: "Sleeper seats, food and service"
Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Pros: "Efficient and uneventful"
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Pros: "Ana is the best"
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Pros: "Most all."
Cons: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Pros: "Treated with respect and calmness."
Cons: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Pros: "The food was great. Very responsive flight crew."
Cons: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Cons: "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"
Cons: "We were delayed, but I can't say it was the airline's fault."
Pros: "Smooth flight with great service"
Pros: "The crew was friendly and the plane on time."
Cons: "I'm 6'6 tall and there wasn't enough room for my legs."