Daily cleaning, installation of cabin HEPA filters on flights from Auckland to Nevada
Most visitors from Auckland need to provide a negative COVID-19 test result and/or quarantine to enter Nevada. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Nevada
Visitors from Auckland are not required to quarantine after entering Nevada.
Visitors from Auckland must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Nevada.
Current regulations for vaccinated travelers to Nevada: most visitors from Auckland may enter Nevada but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Crew was great and kept us hydrated. Good free movies and nice Hawaii tv selections. Love the Hawaiian cooking show selections."
Cons: "In seat monitor was a little loos and would slide out of position when watching it. Breakfast sandwich was free but the egg was a little grainy."
Cons: "Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint."
Pros: "Very comfortable and the crew was excellent."
Cons: "The food could have been better."
Pros: "Great plane. Crew was very friendly"
Cons: "Really, everything was great."
Pros: "The crew was very attentive to our needs. There were great in-flight entertainment options. The beverage options were great!"
Cons: "Aisles were really narrow so often times, you may be bumped by the beverage cart or other passengers."
Pros: "One crew member went above and beyond and took my lei to keep it cool so it wouldn't ruin through out the flight."
Cons: "On our trip to Hawaii, our plane was delayed 3 times and ultimately canceled. We had to go with another airline to get to Hawaii the same day. On the way back, our trip was delayed again an hour."
Pros: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Cons: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Pros: "Boarding was on time."
Pros: "Free food!!"
Pros: "The crew were very nice and entertaining! The food was awesome! The teri chicken sandwich was yummy!!"
Cons: "You have to pay to watch movies. I was hoping for a few free movies or television shows."
Pros: "Good entertainment systems. Easy flying from Maui to Auckland."
Cons: "OMG the food. Were they serious? The Breakfast was the worst food Ive had on my 37 years on Planet Earth."
Pros: "Food was not great but it is always nice to have a hot meal provided on the flight and I also appreciated the Maui Brewing beer they offer during beverage service."
Cons: "I was seated in the back row and found it difficult to rest/relax on this overnight flight from Auckland to Honolulu because the flight crew was in the back socializing very loudly to the point where it was unprofessional. I could tell that I was no the only guest annoyed by the noise.It was very inconsiderate and unprofessional to behave this way while on the job especially during the announcements that I couldn ot understand because of the talking behind me. I fly Hawaiian Airlines often and have never had this type of issue. I was surprised that none of the other crew members said anything to the noisy group of hosts/hostesses."
Cons: "Flight left after the time we were to arrive st our destination. We were notified of a 15 minute delay which turned into an hour but no updates were given"
Pros: "Boarding was unorganized and slow. Flight took off in time but arrived a half hour late. Food was horrid, even by airplane standards."
Pros: "Free breakfast and welcome alcoholic drink. Who does that anymore?"
Pros: "Our flight attendant, Ruth, was fantastic. Very personable and attentive."
Cons: "We had splurged on Business Class as it was our 25th wedding anniversary. Food options were not great. I follow a plant-based diet. Hawaiian Airlines do not offer any meals for plant-based (aka vegan) diets. They have vegetarian, but that is not acceptable for vegans. I spent 8 years living abroad. Many foreign carriers allow you to go online and manage your meals prior to your flight; vegan, kosher, low salt, Hindu, gluten free, etc. Business Class experience was much less than other airlines we've flown. Airbus aircraft are always seem on the "cheap" side to me."
Cons: "Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down."
Cons: "No free on-flight entertainment, the drinks and food had to be paid for and the dinner was not adequate for such a long flight."
Pros: "Complimentary brunch and alcoholic beverage was very nice. Crew was friendly."
Cons: "Plane ride was a bit cold. I don't believe there was any wifi even over land and it cost money to watch the movies and play the games unlike some of the other airlines but I think the complimentary brunch and alcoholic beverage kind of make up for it."
Pros: "Got in. On time"
Cons: "Wait for baggage"
Pros: "It was a great flight and employees were great..."
Pros: "Smooth landing & in-flight snacks & beverage service"
Cons: "There was no air movement on the flight, which caused the plane to be unbearably hot. The food was mediocre at best."
Pros: "Overbite HNL to LVS with enough leg room for me. Aircraft performed great!"
Cons: "Airport gate 30 not ready for use by customers- long walk fm Interisland terminal"
Cons: "Poor entertainment options. Customer service was poor as well."
Pros: "Consistently on time service and friendly flight crew. Baggage was ready for pickup by the time we cleared immigration."
Cons: "The crew were talking and laughing loudly most of the flight. It was a red eye flight. I get that babies might cry or a passenger might do something annoying. But by far the most annoying people were the flight attendants."
Pros: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Cons: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."
Pros: "We lost a tablet with detachable keyboard and camoflouge pink and white hat. Please call 8156440980 I went to baggage claim, went to the ticketing and to the gate we were on and no one was there. I called the lost and found and this is where they told me to check"
Pros: "Very helpful customer service rep."
Pros: "Flight attendants were pleasant. Other than that the plane was packed and the bathrooms got dirty very quickly. Food was terrible! When I booked the flight, tried to find special diet options but were not available. Flight attendant told another passenger that they don't offer special meals."
Pros: "Good movie selections"
Cons: "Hard time getting comfortable to sleep"
Cons: "Too cold"
Cons: "I bought my tickets at the beginning of September for a November 18 flight. When I checked in I was seated on the last row, next to the bathroom. When I asked why my seats were in such a poor spot I was told I needed to have purchased my tickets two months in advance to get better seating. When I told the agent I had she said there wasn't anything she could do."
Pros: "Crew mostly left me alone to sleep. Boarding was smooth."
Cons: "Seatbelt requirement on top of the blanket (not my experience with other airlines on long haul flights). The lights on the overnight flight were not dimmed sufficiently."
Pros: "Got me where I needed to go"
Cons: "The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED"
Pros: "The atmosphere friendly staff!"
Cons: "Flight was delayed. We had to board twice, before we even took off. Entertainment cost money to watch a movie. Hawaiian airlines runs a monopoly on flight to Hawaii. There should be more airlines flying in and out of there,"
Pros: "nice staff"
Cons: "waited 3 hours on plane then another 7 hours in gate to get home"
Pros: "Pilow and blanket"
Cons: "Everything was good"
Pros: "TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour."
Cons: "You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle."
Pros: "Lived the staff on the plane"
Cons: "Did not like that with threw flighis home they would Not check our bags through"
Cons: "Seats are uncomfortable"
Pros: "The food was delicious. I did not expect to have a complimentary champagne with my meal. It was nice. The flight attendants were very helpful. I was feeling sick on the plane. They keep asking if i need anything."
Cons: "I was very disappointed that I have to paid for the used of the blanket. it was cold on the plane. It used to be free. Luckily I brought a sweater with me. Otherwise , I be freezing."
Pros: "In terms of getting there safely, comfortably, and pleasantly, the staff and crew did a perfect job. The flight was smooth and was punctual which I appreciated greatly. I can always rely on Hawaiian in this regard."
Cons: "What I thought could be improved upon was the entertainment. Because it is such a long flight it would be much more enjoyable to have the option for at least a complimentary TV station and/or movies and shows. Delta has that option and it truly makes the experience significantly more enjoyable. I really enjoy flying with Hawaiian Airlines and if this detail is fixed I know I would enjoy it that much more."
Pros: "Great flight, but no wifi"
Cons: "No wifi"
Cons: "Chose seats at booking. Called, seat selection, seats had changed, called the morning of flight & seats had changed again. They need to clarify their seat selection process, they said the airport controls the seat selection, If this is true, why do they accept & give seat selection"
Pros: "Everything was perfect"
Cons: "It was hot, again. Really hot. The movies weren’t different and I’d watched the ones I wanted to see on the way to Paris. The seats were uncomfortable."
Cons: "Slow boarding, not able to select seat in advance"
Pros: "The airconditioned lounge and shower for business class after sweating in line through security. Lay flat seats."
Cons: "Headsets had a weird jack and weren’t noise cancelling, wish it left a couple hours earlier, and for some reason, my feet kept bottoming out in the footwell but I wasn’t fully reckoned."
Pros: "Amazing, brand new plane. State of the art business class seats. Nice crew"
Pros: "Totally reasonably way to fly to tahiti. It seems like a well run airline."
Pros: "Liked the tahitian atmosphere on the plane."
Cons: "Seats were uncomfortable and hurt my back."
Pros: "The crew was astonishingly good. I really was amazed with the whole crew sense of service and kindness."
Cons: "Hard to say.. really"
Pros: "Would definitely fly Ait Tahiti Nu again."
Cons: "No complaints."
Pros: "comfortable seats and the flight attendants were friendly. Check in was smooth considering that there were 2 flights leaving within 20 minutes both bound for LA from Papeete."
Pros: "The attendants seem very happy to be where they were. Very friendly and helpful, everyone seemed in a great mood and happy to be with us. the only bad thing was they ran out of salmon before they got to us."
Cons: "There were not gluten free options for my boyfriend who has a gluten allergy and we put in the gluten free option when asked on the initial questionnaire. My son got food poisoning from the food."
Pros: "They provide blankets, eye patches for sleep, ear buds, and back pillows."
Cons: "The head phones aux jack for my seat didn’t work and couldn’t hear the movie. The seats caused aches and no leg room. Lack of air flow. Food wasn’t good either meal I didn’t eat. Economy for 8.5 hours isn’t a nice trip"
Cons: "Staff was not attentive in my cabin. English translation of instructions difficult to understand. Food was terrible. Bread was hard. Meal was inedible and not anything resembling breakfast. Cabin was freezing."
Pros: "They have definitely improved in the few years since I last flew with them. The food is still really good for airplane food. Also the service by flight attendants is friendly and attentive. The entertainment offered quite a few options as there were quite a number of movies if different genres and recent releases. I would definitely recommend them over some more expensive airlines."
Pros: "Entertainment options"
Cons: "Seats very thin with little to no cushioning. Seats way too close so that when a seat reclines in front, you wind up almost chewing on the seat in front. My seat was broken and did not recline. Should receive some compensation for this"
Pros: "Safe arrival"
Cons: "40 minutes late boarding AFTER calling people to board; no apologies or explanations offered. Then a hot cabin, followed much later by lousy food. Most uncomfortable Airbus seats I've ever known. A few minutes of extreme turbulence was a bonus."
Pros: "Nice crew. I liked the packers of socks, earbids and mask."
Cons: "The entertainment system was a little outdated. Movies should be on demand, and no tv was offered."
Pros: "Faa’A International Airport is NOT air conditioned and there can be long lines in the check-in counter for economy class. If you are flying Business Class, the VIP Lounge is a must. It is the only air conditioned room at the airport."
Cons: "Food was mediocre."
Pros: "seat in business class was fair to poor- unable to fully recline\ food was poor"
Cons: "seating and food"
Pros: "Comfortable airline, good food, friendly service. I would take it again."
Cons: "I don't know if this is representative but we were late both ways (2 hrs and 1 hr). Differently from other airline I've used to do this trip they don't go and offer water during the flight. You can go to get some drinks yourself of course but this is not always easy when your neighbor is sleeping."
Cons: "Three and a half hour delay (while lying to us about why it was delayed) missed my connecting and got to sleep in an airport with no accommodation or recompense on either end. "Island Time" not acceptable for air travel."
Pros: "great options for entertainment."
Cons: "The plane food was horrible."
Pros: "Old movies little choice"
Pros: "Seats were comfortable for an eight hour flight. We slept most of it attendants were courteous and professional"
Cons: "I didn’t like the orange marmalade breakfast. We don’t eat pork ham was on the omelet"
Pros: "N/C for food, head sets and in flight movies. Crew was very professional and pilot was excellent. I liked that they boarded the plane back to front. Makes more sense. Service was excellent!"
Cons: "Hard to board when everyone lines up and doesn't get out of the way for those to board whose seat numbers were called. The attendant started calling the next numbers before the first group had a chance to get through all the people waiting! You couldn't push thru the crowd because others in front of you were in the same predicament. People were asked to stay in their seats until their numbers were called but they didn't listen. We were an hour late taking off. Food was not very good and I'm not a picky eater. Rolls were hard as a rock and The eggs were uneatable. The lady in front of me reclined her seat all the way back and slept the whole flight so I was uncomfortable the whole way home and couldn't sleep. Her seat was resting on my knees. Very hard to eat off a tilted tray table. Seats very close together so hard to get to the remote."
Pros: "Frendly crew, drinks unlimited, and lovely time overall"
Pros: "Free movies rocks. Hawaiian air charges for them. Very good food"
Pros: "Not much"
Cons: "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Pros: "Great service, from booking seat assignment to meals, the staff could not have been better,"
Pros: "The price was good, the service was excellent. The food was good and generous. We didn't have to wait in any lines for getting our boarding pass or checking bags. It was a very quick process. The entertainment was good but I have had a few more selections from other carriers. It was certainly enough to keep one occupied."
Cons: "Can't think of any negatives."
Cons: "No movieson demand"
Pros: "This was a wonderful flying experience for me. I was happy with the selection of entertainment, the seats were comfortable, and the crew was friendly. I also enjoyed the food!"
Cons: "We spent a long time on the tarmac at LAX. The explanation was that they were making sure everyone's bags got on board...which I felt was very odd. We left late, and arrived in Pape'ete 45 minutes late. Otherwise, the experience was excellent."
Pros: "The plane was on time."
Cons: "I did not like the schedule. Leaving by 7 in the evening would permit many more connecting flights upon arrival in LA. Leaving Papeete at midnight wss exhausting. There were a lot of empty spaces but when we were assigned seats, we were not asked if we would like a place to stretch out (which we would have!)"
Pros: "Lots of space in economy, food was terrific and crew was friendly and helpful"
Cons: "Passengers perhaps aren't accustomed to wearing deoderant... stinky!"
Pros: "Niecelnie relatert atm on board"
Cons: "Late , but no support on the Gate. Info about time we could use w. missing."
Pros: "They were able to secure our connecting flight at the check in gate which was nice, the tv entertainment was excellent service was attentive."
Cons: "The flight had been delayed over an hour yet still showed as on-time at the airport and on kayak. Had we known ahead of time we could have adjusted our schedule."
Pros: "Crew service was great- friendly."
Cons: "Uncomfortable seats. So much hardware underneath some there is compromised leg room. Terrible hot food- breakfast in particular."
Pros: "Everything in our business class seats were wonderful. Loved to be able to elevate my legs. Watched movies, ate wonderful food creatively designed. Staff went above and beyond.No crying babies!"
Cons: "The beds did not lay flat to sleep, making it hard to sleep on your sides. Please convert them to lie totally flat like Singapore air or British airways. The champagne was a bit bitter. The only champagne I've ever liked was on Singapore airs business class to frankfurt, germany."
Pros: "My wife and I have planned a trip to Bora-Bora since we got married in the 80s. I had said that I would not make that long trip without a first class ticket and followed through with this our recent trip. Although the ticket was quite expensive, it was worth every penny. Air Tahiti Nui really understands what "First Class" should be like -they pamper you! They deliver course after course of amazingly good quality food and more drinks than you can possibly consume. All of the flight attendants were sincerely interested in making sure we were all happy...a wonderful experience! darn worth the investment! highly recommended! And remember, this is just the lead-up to arriving in Tahiti; things will only get better when you disembark."
Cons: "There were NO disappointments"
Pros: "My bag was destroyed, and I was told I had to check my back pack in which was BS n was charged $100 to check it in... getting in contact with customer service about the issue is impossible. The crews customer service was satisfactory, you can tell they don't want to be there. I will never fly them again."
Cons: "It got me to my destination in peace."
Pros: "Amazing service from an extremely key me and attentive staff. The food was also delicious!!"
Pros: "The seat I was in wasn't as crowded in last row center. So I had some recline space to kick back."
Cons: "Screaming baby and sick baby right next to me both flights but can't do anything about that."
Pros: "I love everything with Air Tahiti Nui."
Cons: "The agent at the counter was unpleasant. I had the impression that I bothered her"
Pros: "Pros: good selection of free movies during inflight, usb chargers, nice staff, large overhead bins, 2-4-2 seats great for couples"
Cons: "No online check in or seat selection (come on, it's 2016)! Disorganized boarding process, seats are very small and uncomfortable for 8hr flights, no individual AC Control. Food is not even discernible as to what you're attempting to eat. It's the type of food comedians used to make jokes about. Planes are outdated and need upgrades"
Pros: "Impeccable service"
Pros: "The food was very good and so were the wines. The plane was recently updated and was clean. Boarding was on time and efficient. Bags were delivered very promptly on arrival. Check in at the front desk was well handled despite the lack of Internet check in facility"
Cons: "I can't sleep comfortably in an angled seat. Every modern carrier has lie flat seats. Why not Air Tahiti? and why no check in on the Internet?"
Cons: "No vegetarian options unless you order 72 hours in advance."
Pros: "Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787."
Cons: "Not enough leg room etc. for the long flight."
Cons: "The plane was delayed due to waiting for people to clear customs."
Pros: "Movie options were good. Nothing else."
Pros: "Air Canada is always a great travel experience."
Cons: "The food is terrible. It's the worst I've had from any airline."
Pros: "Did not board because you screwed up my reservation"
Cons: "Not screwing up my reservation!"
Pros: "Crew was responsive"
Cons: "Late departure, sitting on the tarmack for hours, most uncomfortable seats"
Pros: "It appears that Air Canada is doing the correct thing for passengers who have reserved their seats in advance....after many years of not applying their written policy of making them board after business class/disabled passengers/passengers with young children, they have created Zone 2 boarding which permits passengers with reserved seating to board immediately after them, therefore guaranteeing them overhead bin space. As we all know, a lot of passengers board with much more than one carry-on, which is a plague when boarding."
Pros: "Exit seating with more leg room."
Cons: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."
Pros: "The flight boarded quickly and even though we were at the back of the line there was still overhead bin space for our carry on luggage. The in-flight entertainment worked well on our iPads (no need to rent one) and the stewards always had smiles on their faces. The flight left on time and landed a few minutes early which is a bonus when you are on vacation."
Pros: "Free soft drinks /tea On time nice staff Clean cabin well organized"
Cons: "No free food Completely booked. no video monitors"
Pros: "The extra $50 seats were roomy."
Cons: "Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly."
Pros: "Crew is always courteous"
Cons: "I barely made it on time because my prior flight was delayed"
Pros: "I liked the crew on the plane."
Cons: "I didn't like the boarding process. There were parents with children who were not seated because of their group numbers. Why not board parents with children first, regardless of boarding group?? Especially those of us who were traveling with babies/toddlers. Air Canada can do better. Disappointed."
Pros: "We had a trip planned for Las Vegas on the Wednesday following the sad and tragic shooting at the Mandalay Bay hotel. We were planning to be at the Luxor next door. Because of this proximity to the horrible scene we could not see completing this trip. The Air Canada staff understood and accommodated our need change plans. They arranged for us to fly directly home rather than to our planned stop in Las Vegas."
Pros: "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was fine."
Cons: "Seats are just ridiculously close. This makes boarding take longer. I don't think emergency evacuation is feasible. Have seats this close been tested for evacuations? Knees-touching-the-seat-in-front close. Taller people can't sit with legs straight in front. Eat before your flight."
Cons: "Worst leg room I have ever seen and I fully over 20 + times a year!"
Pros: "I appreciated that the plane left as scheduled, had plenty of legroom, and was attended by professional and gracious personnel."
Cons: "THe previous flight that we took, on June 20th, from Las Vegas to Toronto, was cancelled at the last minute. As we had a tightly-scheduled flight to Amsterdam, we missed that connection. There was no notification given prior to the cancellation, just suddenly came up on the monitors at McCarren Airport. No explanation was offered. THe flight that we were transferred to arrived in Toronto too late to get us onto our Amsterdam flight, and so Air Canada personnel gave us vouchers for food and tried to book us a hotel room. We were ferried to 3 hotels, and turned away at all of them, an dwound up sleeping on the flor of the kid's area at TOranto Airport. we finally got to Amsterdam a day late.and had our trip upgraded to business class for our trouble. I have no quarrel with the treatment that we received from Air Canada personel. THey were very patient and gracious, in spite of a number of irate passengers in the same situation that we were in. However, the failure to have accomodations for stranded travelers was exemplary of poor planning on the part of administration, not personnel. I am really torn as to whether or not to use Air Canada again. WHen it is good, it is very good, but when iit is bad, it is the worst that I've ever experienced."
Pros: "It's Vegas, what's not t like!"
Cons: "Plane ride home after 4 nights in Vegas..."
Pros: "Absolutely nothing."
Cons: "No flight attendant came during the entire course of the flight, even after I had pressed the button for one. One flight attendant was extremely hostile. Horrible experiencing flying to Vancouver from Vegas."
Cons: "There was a very long line to check in, the gate was changed prior to the flight, we couldn't get to the gate because the doors were locked, we had to stand there waiting for 30 minutes, and the flight was delayed by 90 minutes"
Pros: "Check in and out is very smooth."
Cons: "The long layover."
Cons: "Disgustlingly rowdy, drunk, loud, and vulgar passengers unchecked by the flight crew."
Pros: "Nothing. I spent the whole 5+ hour flight cursing (in my mind) the entire Air Canada executive team. This was my first, and will be my last trip on this horrible airline."
Cons: "Not enough leg room. I'm assuming that all Air Canada executives are either very short people, or they've never tested their product. I've never flown on such an absurdly uncomfortable airline seat configuration, and I fly over 100,000 miles a year worldwide (including discount airlines in China!). If you have long legs, and your flight is more that two hours, DO NOT fly Air Canada Rouge. You've been warned!"
Cons: "When I am willing to purchase overpriced food on a plane, please at least have what I would like from the menu. On my flight to Canada and from Canada to Las Vegas I ordered food and had to settle on what they had available because I was so hungry. As soon as I asked for food, the crew should know what is and isn't available. Food was ok, whoever shot the pictures for the menu did a fantastic job of making it look good. Chicken wrap was good."
Pros: "When we departed from Vancouver to Tokyo, we were pleasantly surprised by how courteous the airport staff and flight crew was, and by how roomy the seats were. Food wasn't outstanding, but better than other airlines we've been on for similar flights."
Cons: "Two of our three bags did not make it onto the plane, and the staff at Tokyo Narita, while apologetic, were not helpful. We had to press hard to get our bags back the next evening, instead of 2 days later. The onus was placed on us to keep receipts for replacement items that needed to be purchased in the interim, as well as to make the claim for reparation money on our return. Not even a complementary toiletry kit was offered, despite the fact that I reiterated that I had literally no clothes or toiletries at all in the one bag that arrived. Crew on our return flight was borderline rude, did not seem to take any care at all wheeling heavy carts down the aisles while people slept on a transpacific flight, banged them into my daughter many times."
Pros: "Crew were nice."
Cons: "I had a window seat and there really wasn't a lot of leg room because of how the body of the plane curves. Food was ok. Not a lot of elbow room to eat."
Pros: "It got to Vegas on time and my luggage was there, too."
Cons: "Rouge has less space per person than Spirit. I never thought that could be possible."
Pros: "I had leg room where I was seated. Short flight."
Cons: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Cons: "Kayak failed to notify us of a change in our flight of four hours and change of route"
Pros: "The personnel were pleasant and efficient."
Cons: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."
Pros: "Airline attendants were fantastic. Boarding was efficient. I never tried the food so I can't attest to that."
Cons: "Space was so cramped it was crazy - I had a prior Air Canada flight experience that was very comfortable, but if I was 6" taller in this flight I would have been pissed."
Cons: "Spending the entire flight with my knees wedged into the the back of the seat in front of me was painful. I'm 6'2" which is not unusually tall. So greedy and careless for Air Canada to put the seat rows so close, selling an extra row of seats while causing pain for all the tall passengers."
Pros: "I liked the flight"
Cons: "There was no space around your seats No free food or snacks offered, just soft drinks No big screens for watching movies Not enough bathrooms"
Pros: "The flight was on time and efficient"
Cons: "The seats have gotten so small and the rows are so close together that you feel like so many sardines in a can. The airlines have added extra rows to these planes to increase their revenues at the expense of the customer."
Pros: "food and beverage service"
Cons: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Cons: "No leg room, no tv's and no chargers."
Pros: "Attractive and competent flight attendants What a soft landing"
Cons: "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
Pros: "Plane was on time and flight was comfortable."
Cons: "There was no free food - that would be impossible in Europe."
Pros: "I wish I would have been entitled to check at least 1 luggage without a charge"
Cons: "The staff was friendly"
Cons: "There was no TV on plane , the seats uncomfortable"
Pros: "They were on time. We weren't told of any mechanical issues with the plane that could cause delays. Stewardess were helpful and courteous."
Pros: "Clean airplane Helpful crew Overall great experience"
Pros: "Fast and easy check in"
Cons: "The security at the airport kept calling me a prostitute and verbally harassed me at the secondary inspection room. They looked down on my because I'm an orphan. Plus my luggage got lost as soon as I landed on Vegas, the staff were rude to me and gave me attitude."
Cons: "Bought this trip last minute as I had a meeting to get to the next morning and there had been an issue with my other flight. Arrived early for the flight at 6am in the morning and was told it wasn't going until 2.40pm that afternoon because of a maintenance issue. Was not notified, air canada said it was a non refundable ticket and I missed my meeting. Terrible service and they were not flexible at all. Only bought this new ticket because my existing ticket was not able to get me to my meeting on time, so it was a complete waste of money"
Pros: "I haven't flown in a while and used the USB and 120V outlet with was supplied."
Cons: "As the plane was changed, I needed to check my carryon bag as there wasn't enough space available."
Cons: "Time it took to board"
Pros: "no entertainment no food (or to pay snacks , but cannot call that food ) seat designed for kids price average , even not cheap"
Cons: "I have nothing to say about the flight, was good enough."
Cons: "Overall good"
Cons: "Media entertainment selection"
Cons: "Bigger seats would've been better"
Pros: "Pilot was admirable"
Pros: "The crew was ok, it felt like we were getting as little information as possible from either the flight attendants and the captain. The seats were horrible and honestly this will be my last flight with United."
Cons: "Having the crew care and go through what to expect during the flight. United has the worst seats I’ve been on the plain had an insane and annoying rattle by the windows and the pilot could barley get through a sentence without stuttering or relaying wrong information."
Pros: "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
Cons: "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
Pros: "The entire process was a breeze"
Pros: "I mean what to you expect from an America carrier in economy"
Cons: "My luggage is all soaking wet. Horrible."
Cons: "Food ran out and only one choice"
Pros: "Nothing. At all."
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Pros: "On time. Courteous and friendly flight attendants."
Cons: "A bit of turbulence at the beginning of the flight and the captain didn’t release the seatbelt sign for longer than I could! Sprint to the bathroom the minute the sign was released. Hallelujah!!"
Pros: "No surprises, boarding, friendly plane staff, carry on so didn’t have to worry about baggage issues , on-time"
Cons: "Pilots flying: the plane would turn or ascend/descend in such a way that I felt that I was going to pass out. I was not intoxlcated nor did i experience it on my previous flight nor the majority of this flight unless maneuvering was occurring. Also, again, worthless wifi"
Pros: "Comfort, service and entertainment"
Cons: "Flight was not on time and delayed by 2 hours."
Pros: "Really nice staff"
Cons: "We boarded and the plane moved a left feet. We didn’t leave and moved back to where we began. The plane had problems. We were three hours behind schedule. Got to our destination late."
Pros: "On time"
Cons: "Boarded in, then boarded out. Told aircraft was not inspected then delayed by ~2 hours due to bolts loose in a wing plate despite brand new aircraft"
Pros: "The crew was helpful and friendly, my flight was inexpensive"
Cons: "The seats were incredibly uncomfortable! Also, many people did not understand how to turn off the televisions, so it was pretty distracting to have so many monitors going when we all trying to sleep."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad."
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "Everything !!"
Cons: "Not applicable ........................................... ..............."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "Kayak notified me of the delays before United. Crew was nice. Ramp agents worked hard to get everyone on board quickly"
Cons: "Delayed 1 hour and 42 minutes. First delay notice too close to incoming aircraft arrival so you knew it wasn't an accurate adjusted departure time."
Cons: "No one can help me , not too happy about it"
Pros: "It was a short flight"
Cons: "We were an 1hr and 40mins late. It would have been ok but the pilot and crew did say why. United kept me informed by using text messages which were great. They had us sitting down and water could be given until the flights starts but 1 st class recieved all the accommodations which i unstand that is why you pay for 1st class. But honestly the crew could accommodate a class of water to a few passagers. The pilot didn't have to wait 40 mins to let us k now we were waiting on maintenance to sign off on their form. Some of the passage obeyed the rules by turning of our phone. I turn my phone back on when i heard a passager say maintance was required. I would say flight was good sits were smaller than last August"
Pros: "I know it's not the crews fault for the delay, but everything was just truly horrendous. I was a little hesitant to fly United after their scandal, but now I know that I should not have. After a 2+ hour delay, I had to pay $60 at the gate to check a CARRY-ON that I had already asked about at the baggage drop at the beginning of that dreadful day. They assured me that it would be no problem, and foolish me, I actually believed them, so instead of paying $25 to check it ahead of time, I got screwed for $60. For a close to 6 hour flight, a meal should be provided. Entertainment was free because of the fiasco, but normally it's $7.99 which is ridiculous. Lastly, the leg room was really nonexistent. Truly the worst experience I've ever had flying, and I've flown plenty of airlines, both domestic and international. I definitely think my return trip back to Jersey will be my last time flying United."
Cons: "Refer to the aforementioned post outlining everything I did not like about this absolute trip from hell. Very disappointing to experience that and it really started the trip out on a sour note. Hopefully it gets better before I have to get back on another United plane back home."
Cons: "I bought a ticket on KAYAK and it was united flight from Los Angeles to Las Vegas. I buy many tickets going from LA to Vegas. After no indication about any extra costs but only the inability to check in… At the airport I was warned by one of the agents when she told me that my basic economy ticket would not allow me to bring my computer back on the plane without being charged. I've never experienced this in my life. I said I'm not paying and I went through TSA and I boarded without any problem. United has just been axed off of my list of Airlines with which I will travel. Come to think of it the only other airline that I can choose not to travel on his Spirit so United has reached new lows!"
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"
Pros: "I don't know why but every time I fly United, my flight ends up getting delayed!! I don't know if they are always delayed or its just my luck."
Pros: "Beautiful new plane and pretty comfortable seats even all the way in the back of the plane. Beautiful scenery and a smooth flight."
Cons: "Pilot literally turned on the fasten seat belt sign 30 seconds after she turned it off - claiming non existent turbulence. It was fortunately a short 1.5 hour flight but they clearly just didn't want anyone walking around and using bathrooms. Safety is first - but this was so clearly a thinly veiled excuse to keep everyone in their seats. United crews continue to find ways to provide poor customer service. Passengers are such an inconvenience!"
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "The flight attendant was really Nice"
Cons: "The agent at the gate were not helpful, we somehow got seats at opposite ends of the plane. Rowm17 and row 40."
Pros: "Friendly and caring staff. Quick and prompt boarding process."
Cons: "Terrible flight. Small seats, no free tv or movies, no food, a/c not working well. Felt like cattle. Horrible experience. Never fly on United again. Frequent traveler. All I received from United was a headache and embarrassment that it's an American Airline."
Pros: "Plane was on time"
Cons: "Horrid service. Don't work with customers, abysmal overall."
Cons: "I was not able to choose my seat for this flight. The person on my left kept stretching out invading my personal space. Was extremely cramped!!!"
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Cons: "Boarding was delayed then rushed because airplane arrived late."
Pros: "Free direct tv, the flight was delayed at ewr due to not having an updated procedures manual"
Cons: "Delayed flight, but fidget in on time"
Pros: "Enjoyed the new legroom"
Cons: "No snacks"
Cons: "Plane was too small"
Cons: "Boarding experience was terrible. Our flight was delayed by an hour and a half due to maintenance. On top of that, when we finally boarded, my ticket was scanned and the flight attendant said I didn't have a seat, even though I selected a seat when I purchased my ticket online and checked-in the day before my flight. I was boarding Group 3 out 5, but they made me wait for everyone else to get on the plane until they could let me on to find an empty seat for me. In addition, they were rude to me about it, like it was my fault that there was not a seat available for me. I was grateful I was able to have a seat since I wanted to get to Las Vegas as soon as possible after the delay, but it should be something that's expected when you purchase a plane ticket..."
Airlines flying from Auckland to Nevada have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Auckland to Nevada
Masks required on board, masks provided on flights from Auckland to Nevada
Social distancing seating
Middle seats unavailable to book on flights from Auckland to Nevada
Testing for antibodies, testing for symptoms for flights from Auckland to Nevada
Waiving of change fees. Search flexible flights from Auckland to Nevada