Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Service was excellent!"
Cons: "Delay could be complimented by faster speed"
Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Pros: "Overall good"
Cons: "Boarding needs better management."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Pros: "Couldn't find a problem"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Pros: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Cons: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Pros: "Excellent attention to service and comfort."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Cons: "Cabin temperature was really hot."
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Amazing service!"
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Pros: "Crew was good."
Cons: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Pros: "fast crew service friendly staffs. clean toilet"
Cons: "everything was good"
Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Cons: "All good"
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Pros: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Cons: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pros: "Comfy chairs and good food on Singapore Airlines."
Cons: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Crew was very pleasant!"
Cons: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Cons: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Pros: "Food was exceptional"
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Pros: "Great Food"
Pros: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Pros: "The service"
Cons: "The quality of the red wine"
Cons: "From Baiyun (CAN) to SFO, the lunch - rice and stir-fry beef.The beef is the lousy part, which you cannot chew off. The airline staff probably never ate these meals. They do not know. Just check the leftover from the box and you will see - no one finishes the beef dish. It’s the worst in-flight meal"
Pros: "flights very comfortable"
Cons: "i had a hard time with their english, but it is better than my Chinese"
Pros: "The crew was really nice."
Cons: "The check-in process was a disaster. First we couldn't check-in online, so we couldn't choose our seats. When we arrived at the airport and asked to be seated together, they said there are no 3 seats together anymore. What's the point of traveling together with friends if we are seated far away?"
Pros: "I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence."
Cons: "The usual complaint thatevery airline's economy seats are just too small."
Pros: "I called the airline phone number many times but no one answered the call. I might not book the air ticket next because of this. Other than that, the overall service is good."
Cons: "The airline website is terrible and misleading. I paid for an extra long leg seat but chose a regular seat because the website didn’t indicate it clearly. I ended up losing my money and sat at the compact seat."
Cons: "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
Cons: "According to ticket bought, there was no stopover and immigration process mentioned. However it turned out that there was a stopover between Frankfurt and Guangzhou. As a result: Chinese "One China policy: collided with a sticker in my passport, so that I was declined necessary entry into China for transit purposes. 1) The staff in Frankfurt should have checked my documents first and should have pointed out that problem. 2) It should have been clearly highlighted on the tickets and during booking, that there is a stopover with necessary immigration into China."
Pros: "The cabin crew was nice."
Cons: "The check in process felt more like an interrogation. Unable to do upgrades at the counter."
Cons: "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."
Pros: "I had the chance to chose my meal in advance, the food was great"
Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
Cons: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
Pros: "Food, entertainment, solid"
Cons: "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Pros: "Ontime departure"
Cons: "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
Pros: "Great staff, food, comfort. Very clean toilets."
Pros: "Everything on time amd friendly helpful staff. The food was not bad and the sandwiches and drinks in between were good and plentiful. As well there was alot of entertainment options. My bag didn't make it on my flight, but this was due to a tight connection and it arrived on the next flight."
Cons: "Immigration at Guangzhou airport was too time consuming for a 24 hour layover. The airline was convienent and cheap- but if it loses the convienence by delaying passangers with cumbersome visa procedures, I at least will transit through another country and not use China Southern."
Pros: "China Southern has arranged with another airline to deliver our luggage which did not get transferred to our returning flight in time."
Cons: "1. The seats are hard. 2. The sauce with the meal on flight 339 almost hurt a lot of people. 3. The flight attendants were less patient than other airlines. 4. No music for passengers. 5. Our luggage did not get transferred in time. 6. The bathroom was very poorly stocked. 7. Hot flight."
Pros: "Crew wonderful"
Cons: "Actually, no problem"
Cons: "seats didn't recline as much as they should have been able to in the space."
Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."
Cons: "The bus took so far us to get security check. The whole layover time wasted in that. No time to rest after 13.30 hour flight from Vancouver."
Pros: "Was worried about the legroom on the 15hr flight. No problem at all."
Pros: "On time departure and variety of foods to choose from during the flight. Staff was very accommodating of requests and did their best to provide excellent service."
Pros: "Overall big improvement friendly staff"
Pros: "No frills, great price, tiny seats for skinny people that goes with price. Food was actually great, nyc to GZ route, gz to nyc food not so good. Great planes. Good sexy non usa international movies. The price is right and the cool thing about most Chinese airlines is they don't charge so much if any for return date changes as long as their is room"
Cons: "tall people behind me knocking my seat cause they are crammed into their tiny small short seat."
Pros: "That I got on the flight. That it was cheap."
Cons: "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
Cons: "my flight was late so i missed my connecting flight. we sat in the plane for over three hours before departing. they didnt serve drinks with the meal. we were told we would get room service at the hotel. they provided fried ramen, boiled cabbage and hard boiled eggs. anything more we had to pay for. fried ramen and hard boiled eggs were also in the breakfast boxes, probably the leftovers."
Pros: "Flight attendants very attentive."
Cons: "Severe flight delay caused me to miss 3 connecting flights, causting me a lot of money to rebook."
Pros: "Help And pleasant staff"
Cons: "Poor quality entertainment screen"
Pros: "The flight crew were extremely hard working and efficient."
Cons: "Plenty of time at point of connection yet bags didn't fly with me to final destination. Not very impressed with the A380"
Pros: "What I like it was the amazing customer service from one of the male flying attending"
Cons: "Flight was 40 minutes late... and the seats are very hard!"
Pros: "Got me there."
Cons: "Warm and cramped cabin."
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Pros: "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
Cons: "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
Pros: "The A319 had far more room than I'm used to in coach. Crew was pleasant. Dining was very rushed in this under-2-hour flight."
Cons: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Pros: "One leg of the flight was a dreamliner."
Cons: "Food was the worst I have had in memory. Crew are also the worst I have experienced in memory."
Pros: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Cons: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Pros: "The cabin crew were quick to answer all of my requests. Blanket, coffee, coke, water."
Cons: "We had a bulkhead behind us and our seats didn't seem to have the full angle for recline."
Pros: "Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices."
Cons: "Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows."
Pros: "It was great having a crew, food, comfortable enough seat for a long flight."
Cons: "Windows were a bit gross."
Pros: "The staff was very friendly and accomodating."
Cons: "not much selection in meals, almost everything was a rice dish. The TV monitors didnt work 100%."
Pros: "Crew appearance"
Cons: "I was hungry all the time , not enough food"
The flight is awful, food isn’t very tasty or good, entertainment sucks
Cons: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Cons: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Cons: "My entertainment system was not working, so was my seatmate's."
Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Pros: "Helping and immediate response."
Pros: "The flight was on time."
Cons: "Bathrooms could be cleaner."
Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Pros: "Very little."
Cons: "Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats."
Pros: "Crews were good."
Cons: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Pros: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
Cons: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
Pros: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Pros: "Lovely people an caring all the way through."
Cons: "Food Seats cramped"
Pros: "Overall is great"
Pros: "Brand new A350!"
Cons: "Hmm, nothing really. Lucky I was not in a hurry.."
Pros: "Nice thick comfortable blankets. Delicious food."
Pros: "food was good and overall good economy class flight"
Cons: "distance between rows seems shorter than other airlines such as Emirates"
Cons: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Pros: "Friendly and helpful crew"
Cons: "food was horrible"
Cons: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Pros: "Satay, flatbed."
Cons: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
Pros: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Cons: "the windows were a bit smudged from previous passengers"
Pros: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Cons: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Cons: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Pros: "Food and hospitality"
Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Cons: "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."
Pros: "On time departure, clean aircraft, generally friendly staff/crew."
Cons: "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."
Cons: "The flight was delayed 1.5hours"
Pros: "Leg room. Thanks Charles. Legend!!! 9c but prefer 10"
Cons: "My screen didn't stay up. Needs fixing"
Pros: "The entertainment, seat spacing"
Cons: "The gate"
Pros: "We like to thank you for all your staff are good taking for all of us. We would like to make recommends it to all our friends. May the Living Lord and our Almighty God bless you, your staffs and your business abundantly! Amen!"
Cons: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
Cons: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Pros: "The cabin crew was welcoming. The flight itself was smooth and on time."
Cons: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Pros: "They left on time"
Cons: "Website is a debacle, asked to preorder meals for business but can't, can't check in on line, business menu was limited, what was on the menu wasn't offered. Seats are uncomfortable, short & narrow. In general for the amount of money paid for business, it's the worst yet"
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Pros: "Clean and entertainment good!"
Cons: "Food is mediocre, even for airplane food."
Pros: "Crew was good in flight."
Cons: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Cons: "our vegan food was not provided"
Cons: "Had a transit flight through KL from Colombo to Bali. The luggage was not with me and my friend along with about 7-10 others post arrival in Bali. We received the luggage after losing almost one day eating into our holiday. Minor compensation was given but the inconvenience was far more! This is not the KL to colombo flight but thought i will write it in here as I got this through Kayak"
Pros: "The korean spicy chicken was delicious!"
Cons: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
Pros: "Seat is comfortable with lots of leg room. Clean plane."
Cons: "On a 14 hour flight, we got food right after take off and then nothing until 7 hours later. Bring snacks for long flights! Minimal movie and tv selection too"
Pros: "Crew is nice and helpful."
Cons: "Seats are distinctly too small in both directions."
Pros: "Very comfortable seat. Excellent service. clean toilet."
Pros: "The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time."
Cons: "Food could be better."
Pros: "Fast flight. Less time laying over"
Pros: "On board crew were amazing"
Cons: "Check in crew were rude and awful"
Cons: "They did not let me on the plane due to my middle name not being on my passport. This have never happened to me before in all my years of travel. Worse yet, Kayak (JustFly) did not give me any refund or change my flight. It was "their policy." I will never use JustFly or China Eastern again."
Cons: "Couldnt board plane because passport about to expired.i didnt know. I would love a full refund so I can go to Thailand in December and Vietnam in October."
Pros: "Boarding was fast and efficient. Flight was on time leaving and arriving. Meal service was efficient."
Cons: "Crew wasn't rude but wasn't overly friendly. They seemed responsive. A bit stingy on the drinks (I only had water and each time got only 1/2 to 3/4 of a cup). We pre-ordered vegetarian meals and they did supply them, but they got the orders wrong (we ordered different types of meals and only got one type). The biggest issue is the layover. China Eastern does not supply a hotel for long layovers. We applied from their website beforehand, but they canceled the hotel program. They did supply vouchers for food which was nice, but in Terminal 1 there is no resting lounge to lie down or clean up in, except for the VIP lounges which we didn't have access to."
Cons: "We traveled in business class there was a flight attendant that was very rude."
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Pros: "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
Cons: "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"
Cons: "Long walk with poor signage and needs multiple immigration and security checks even if you are just transiting"
Cons: "Bad food, have been throwing up, feel exhausted, unfriendly staff, not happy at all. Don’t Recommend"
Pros: "Attention to detail was great ! My friend is vegan and he me sooner ahead of time He alway gat his dish on time !"
Cons: "I personally like to which movies and that’s what I did But the selección was kid a poor!!"
Pros: "good selection of movies"
Pros: "Very helpful and courteous air crew"
Cons: "Everything was good and for a short flight Like this the crew made it very comfortable"
Pros: "Excellent wheelchair service.Whisked is thru lifts, corridors and immigration. Free WiFi . Did not realize there was free WiFi till 10 mins before landing. Attentive staff. Accommodates us very well. Food was served hot. Had 2 choices always. My mum has low sodium diet that was ordered 2 days after booking. Her chicken was dry. Salmon was excellent. Food was always served first for her."
Cons: "Too long of a layover 13 hours especially for a 90plus old Lady .Seats were very uncomfortable. Thin padding. Did not use the entertainment video coming back. Too tired. Slept most of the flight. Did use video outbound. Good choices of movies."
Pros: "I like that it boarded on time and the crew were nice in giving us their vegetarian food seeing we failed to book it ahead of time."
Cons: "It was a bit hot inside, their was not constant service, the entertainment has been the same for awhile no updated movies, tv show, games etc and the food was not all tasty, serving just pork and shrimp is poor."
Pros: "Courteous attendants."
Pros: "good price. on time. reasonably comfortable economy seats."
Cons: "food could have been better. drinks especially. No diet drinks. I think they had one bottle of red wine for the whole cabin."
Pros: "only about 20 people on economy in our section"
Cons: "Improved English?"
Pros: "Newer planes are good and comfortable. Legacy fleet is a little tired. Service is good food and entertainment is lacking."
Cons: "Routed through Kumming to the north for a trip to SFO. If you're sloppy booking you and turn a 12 hour flight into a 2 day trip."
Pros: "Food was decent, blanket/pillow"
Cons: "Seats were tiny and older (no adjustable headrest), no personal TV, food was just ok, had to fight thru crowd to to my seat. No order."
Pros: "Crew is so nice to help my family with wheeldriver."
Pros: "Very smooth boarding and in-flight service. Friendly attendants. Had vegan meals that were tasty and good quality. Flight was not full, so we had a free seat between us."
Cons: "Attendants spoke reasonable English, but there were a few points of confusion. Online checkin was not available, but this was not clearly stated on the website, so I wasted time trying to sort things out. The customer service phone line was down the day before our flight."
Cons: "Takeoff delayed by 5 hours. Airlines managers have to be upfront about the cause of delay. Do not make excuses. The immediate truth will serve you well. In this case was it in fact air traffic control saying fog on the ground making landing dangerous. The $20 food voucher help a little."
Pros: "Crews and stff were very helpful and accommodating."
Cons: "Just the long distance and long flight, but until they can "beam us up" there is no getting around that."
Pros: "flat beds, extensive menu and great service"
Pros: "They hid the 13 hour layover in Shanghai. Had to pay expensive hotel, as airport HAS NO WIFI unless you have local phone number (China hates foreigners). Avoid China or book airport hotels in advance!!!!"
Pros: "Check in Very easy when you are sky priority. Plane was clean. Easy boarding proceeds."
Cons: "You cannot use your phone in airplane mode. I have my books on my phone and I wasn't allowed to use it. iPad is ok but no mobile device. So silly."
Pros: "Good in flight service and movie selection. Flight attendants were very accommodating."
Cons: "The layover was 18 hours and there was a delay in my flight"
Cons: "i took china eastern airline couple of times. There is always a delay. This is frustrating since I want to get home ASAP."
Pros: "Crew was friendly, about as expected for the cheap price"
Cons: "No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)"
Pros: "Good value for trans-Pacific business class Adequate flat seats"
Cons: "Crew was mechanical Menus not available Unexplained take-off delay Food variety & quality inferior Inferior earphones No pajamas Weak amenities China Eastern is inferior to Hainan (Beijing-Chicago) and has a lot to learn from ANA or Cathay Pacific"
Pros: "The crew on the plane was very nice"
Cons: "Was delayed 5 hours"
Pros: "No communications, no offer to make other arrangements, missed connections, loat hotel booking and more. A night wasted"
Cons: "It was delayed No responsibility"
Pros: "Planes are clean, including restrooms. First flight (Guangzhou - Beijing) was nice new Airbus with entertainment systems in the back of each seat. (Unfortunately they stopped working 3/4 of the way through the flight.)"
Cons: "Guangzhou to Beijing - departed 1 hour late Beijing to Xian - departed 20 minutes late Xian to Guangzhou - departed 1 hour & 10 minutes late. Guangzhou to Beijing - nice plane, entertainment system failed, crew couldn't fix. Crew had very strange rules about "safety", freaked out about my son wearing earbuds during takeoff. Xian to Guangzhou - weak entertainment options, cut off two different movies in the middle."
Pros: "I liked how cheap the flight was and the flexibility to choose a window seat at check-in."
Cons: "The flight attendant crew was cold and I wish more water was offered throughout the flight. All of the movies were censored including missing scenes."
Pros: "If you can help it, do NOT travel on China Eastern. This is an airline that does NOT care about the passenger and does things the way they are done in communist dictatorships. My flight was from REP to PVG and then to ORD. The first leg (MU514) was delayed by 16 hrs - we were not told straight away about the length of the delay, every 2 hrs they would come up with a take off time and then delay it again. We spent the night at the airport - no food, no hotel. There were measely vouchers for a burger and a drink in the morning. We missed our onward flight and were delayed another 20 hrs in Shanghai. After queueing for hours we were given a hotel. A nightmare."
Cons: "Small space in economy"
Cons: "No drink was provided"
Cons: "I didn't like that I had recheck my bags for the same airline in Chengdu"
Pros: "Seats were okay. It wasn't a full flight so we had extra seats which made it more comfortable. Toilets were relatively clean except for the sinks which collected water when you wash your hands."
Cons: "Toilet sink needs to be checked as the water does not go down fast enough when washing hands. Food needs to be improved, it's edible but not very nice."
Cons: "Our flight was cancelled after sitting on the tarmac for one hour in a light drizzle. We were told the flight was cancelled due to bad weather. Then we were told "just wait in the airport for about 8 hours and maybe your flight will leave then." No comp for a hotel or food vouchers, just a boxed meal that I wouldn't touch. We finally boarded the next flight 8 hours later. Just one meal (if you can call it that) which was a box of cookies and candy, and was supposed to be breakfast! Terrible airline, I would never recommend!!!"
Cons: "Time was changed 5 times. 1 hour late then 2 hours late ..then 4 hours late...then suddenly it was on time. Then 15 mins late then 1 hour late"
Pros: "Nothing to like"
Cons: "Boarding was delayed by 3 hrs without any explanation, apology our announcement of new boarding time. No customer service at all"