Smooth travel. Immediate update prior flight delay so I can arrange myself properly without too rush.
The crew was great. Very friendly and responsive. The plane was old, small and tight. We ran out of overhead space and I had to check. Middle seat was particularly tight.
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
Dinner was good, but the breakfast served in the morning was horrible.
Smooth and easy boarding, comfortable for the entire 5 hour flight, and the seat back entertainment was great! I appreciated all the features, from location info and maps, movies, the ability to connect with Bluetooth headphones, and good selection of movies. Food was good, normal airline snacks (I didn’t purchase anything)
The aircraft was older, had limited entertainment options and no wifi on board. The flight attendants weren't the friendliest, but they were okay. Overall an okay flight.
The flight was delayed so we were dead tired, and after that the turbulence was horrible. I was very scared.
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
Horrible Flight significantly delayed. Not due to united issue. But trying to rebook connection flight and get information about overnight accommodation was difficult. Agent did not seem to care or have any interest to help.
Was happy we finally got upgraded in 1st class. The seat getting old. The cushiness need some improvement.
My flight times changed 4 times since I originally booked the flight. The last time being the day of flight - a 2 hour delay. This meant instead of getting into IAH at 9:30p, I got in at 2:30a. This was very disappointing!!!
It was so much better than expected, Ohare is not such a pleasant experience but American Airlines with the new, clean aeroplane and free Wi-Fi was outstanding and the crew so pleasant and helpful.
Flight was delayed an no one cares, or try to help passengers to get the conexión.
Crew at the gate was very crabby and not at all polite. The plane was very hot the entire flight. And the seat cushion was very worn out.
I cancelled my ticket less than 24 hours deadline but I didn’t get refunded.
I would have liked vegetarian and gluten free options for evening dinner time flight. I would have like a pillow on the international overnight flight . The veg wrap and oaten desert on the international flight was good
Half of the TSA checkpoints at PHL are closed. Also, there is no standby for first class passengers. You can only standby for coach. Very dated policy and inconsistent with peers.
Our flight was delayed 3 times and this is why I am giving such low reviews. Everything else was okay but being in the airport at 4:30pm for my initial flight at 7pm to not leave until after 9:30pm is insane,
Gate agent tried hard to be helpful. Flight was just fine, some information was even in English. Fortaleza is a nice airport.
Forced to check bags. Crew uninterested in collecting trash. Unclean seats.
