Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Pros: "The whole business class experience"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Pros: "Crew was excellent"
Cons: "Better seat cushions"
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Cons: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"
Pros: "I like everything in Singapore airlines"
Pros: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Cons: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "The Staff was very friendly."
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "business seats were excellent"
Cons: "all was good"
Pros: "The crew on this flight we amazing had a great flight Thank You"
Pros: "Service was spot on and food was good. Very comfortable flight overall."
Pros: "Crew members were very friendly n helpful."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pros: "Very friendly crew & modern aircraft"
Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Pros: "Customer service and food couldn't be better."
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "Crew is remarkable"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Pros: "Great food and plenty of movies. Friendly crew"
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."
Pros: "It is really nice to have a direct flight option to Singapore"
Pros: "Spacious, comfortable seat"
Cons: "I have no complaint"
Pros: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Cons: "Can't think of anything:)"
Pros: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pros: "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
Cons: "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "Awesome crew and food"
Cons: "Seats were not comfortable.."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Veruy efficient"
Pros: "Crew were good"
Cons: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
The best but I wish the WiFi was on burning the flight
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
They didn’t announce priority boarding at all. Needed to walk up and check at gate
Clean the toilet more often.
Pros: "Cleanliness, orderliness, and cabin service."
Cons: "Flight was delayed by about 45 minutes to Madrid, due to which I have missed my next flight."
Cons: "don't know of anything"
Pros: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Cons: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "Crew was nice. Seat was broken for recliner."
Cons: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Cons: "maybe they can offer more snacks on the plain"
Pros: "The crew was nice but never got the menu."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Cons: "stock the fridge"
Cons: "Boarding by bus at Doha is lengthy and not very comfortable."
Cons: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "Service and entertainment."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Cons: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Cons: "being in the middle of three"
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Service, entertainment, crew were all excellent!"
Cons: "Flight length"
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "Just that the food is quite small but the variety is OK."
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "It was normal flight"
Cons: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Pros: "Friendliness of staff. Cleanliness"
Cons: "More veriaty on music would be good"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "The online check in system was down so we all had to line up to check in."
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Cons: "Entertainment - screens are not user friendly and bad visibility in day light"
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "Actually I can't even explain everything is good"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Cons: "The entertainment system did not work properly"
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "Very responsive and friendly crew"
Cons: "Would like to see more vegetarian options"
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Cons: "I thought I had paid for window seats."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Lovely flight crew and great film selection"
Cons: "Would have liked more healthy food options d"
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Pros: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Cons: "Codebase flights and no one looking as us as customers."
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Pros: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Cons: "I did not like that only one bag is allowed on the flight if you are in economy."
Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Pros: "Loved the entertainment options."
Cons: "Food was horrible and cabin crew was not nice or friendly."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Entertainment facilities very good. Important for those long trips. Food good too"
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Screen was black and white most of flight"
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Pros: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Cons: "Check in at he Jeddah Hajj terminal is chaotic"
Pros: "The service for my granddaughters was phenomenal."
Cons: "That there were no WiFi on the flight."
Pros: "Flight was not full Enough space to sleep"
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."