Cons: "For United to go out of business"
Cons: "Size of plane. Full plane felt a little cramped."
Cons: "Service for people not able to sleep on the long haul"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Cons: "Food ran out and only one choice"
Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Pros: "I was in first class and talked some w/ the pilot during our massive and enjoyed that. But not the almost 3 hr wait. The lunch, a choice of brisket or spinach ravioli - I took the pasta - was quite good. Amazing for an airline now known for service. The wine was also pretty good."
Cons: "The wait, the wait and the wait. Economy passengers - my friend Tanya was in econ - got not much during the wait. At least she had the whole row 38 D-E to herself. I sent her the cheese plate from my meal. Even though the crew kept us informed, it was too little and too late. When I asked the Captain when the missing part blew off he had no answer. Not impressive..."
Cons: "The plane was very old. No outlet to plug electronics. Small screens for video"
Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."
Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"
Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."
Pros: "On time. Made connecting international flight ok."
Pros: "Crew was very nice, plane was clean, seats were nice."
Cons: "Wish there were TVs on the back of chairs."
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Pros: "Crew still came through cabin even though it was an overnight flight to see if anyone needed anything."
Cons: "The way the plane was boarded which I have found is the way United boards."
Pros: "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
Cons: "I didn’t like all the excessive noise from the plane and kids."
Pros: "The crew"
Cons: "The automation of the check in to print luggage tags Crammed seats in regular economy Malfunction of entertainment screen Food was awful and only beer and wine were for free"
Cons: "Very uncomfortable plane!"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Cons: "service, custumer attn comunication"
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "Very comfortable and enjoyable good vibe not to loud"
Cons: "There wasn't anything I didn't like it was my first flight ever and it was good"
Pros: "Entertainment was broken on the flight. Halfway through the captain apologies over the intercom."
Cons: "Entertainment was broken on the flight. Halfway through the captain apologies over the intercom"
Pros: "Punctual departure, arrival ahead of schedule"
Cons: "The man in front of me thought it was obvious that he should enjoy 130% space, leaving me with 70%. I couldn't even read my magazine. I've paid full price for my seat. Slow service. Half an hour wait for baggage claim."
Pros: "I completed my check in and printed my boarding passes online. The program was easy to use. The flight was on time and the crew was very courteous.There were no problems with my luggage. The service was excellent."
Cons: "We arrived early and then sat on tarmac for so long we were technically late.."
Pros: "Arrived on time and early"
Pros: "flight left relatively on time"
Cons: "I chose my seat online but got a different seat when I received my boarding pass. Why? I chose an aisle seat that was empty as I'm tall and it's more comfortable. I got a middle seat instead. Why let people even choose seats if it doesn't matter?"
Pros: "Download the United app, it makes the flight better."
Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."
Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"
Pros: "How often can you make a flight reservation from your I-phone, while enroute to CA in a vehicle for a return flight that is in 4 days, and on the 4th day drive up to United Airlines, step out of the truck, print your ticket, and 8 minutes from when you stepped out of the truck you are at the gate----for $82!!!! Three airports experiencing protests. No problems at LAX, SFO, or PDX."
Cons: "My boot zipper broke going through security check!"
Pros: "Entertainment could not be turned off, so there was a moving screen all the time. Selection poor. Could not access flight info. Could only watch at specific times. Seat had a hard lump very uncomfortable."
Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"
Pros: "nice flight attendancts"
Cons: "6'2" broad shoulders and uncomfortable. Sitting by the window meant my leg had to be 5 inches over due to the curvature of the plane. Both of my knees were on the back of the seat and I was at an angle. The lady next to me looked like she did't like me being turned toward her. Many extra seats including the emergency exit row (that has more room) was available when we took off but I was told we couldn't sit there without paying extra. Cheap 1 hour flight. Won't tolerate it for anything else."
Pros: "That I survived."
Cons: "30 min delay because of a.c. and still was not fixed"
Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."
Pros: "UAL customer service horrible. Would not pay for a hotel room we needed due to UAL canceling our flight. Customer service reps few & far between UAL bus at Terminal C gate 71 at 10p 9/30/2016 had rude employees refusing to acknowledge is or help rather they listened to music on their cell phones. FIRE THEM."
Pros: "Everything went smoothly."
Cons: "Over two hours late leaving"
Pros: "The positives to this flight were the comfort of the business class section, and the professionalism of the flight crew in keeping passengers advised of changes in flight plan and weather conditions in a storm situation."
Cons: "The food on this flight was very poor, as was the in-flight service of the flight attendant assigned to our section."
Pros: "Nice staff and comfort."
Cons: "I didn't like that when I got on and off my flights. When I asked for help because I am deaf and mute no one would escort me to the planes cabin or the right gate. Had to ask 3 different gates which way do I go because I cant hear and I was upset because I thought I wouldn't make my flight. My wife made sure that they put on my information in the system that they would help me, but I guess it doesn't work like that. In future I will make different arrangement so that I can get the help I need."
Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."
Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"