Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."
Pros: "The cre was really nice and very attentive."
Cons: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pros: "The crew was really nice and very attentive."
Pros: "The crew was very friendly."
Cons: "Seats can get better."
Pros: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Cons: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Cons: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "YES--best airline for sure!"
Cons: "Congratulations on achieving excellence."
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Pros: "Amazing except for the entertainment it was horrible"
Cons: "Entertainment system , 6 hours flight without entertainment is tough"
Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Cons: "being in the middle of three"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."
Pros: "Transit 9 hours without hotel"
Pros: "Flight schedule in time."
Pros: "The flight attendants are always friendly and helpful"
Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"
Pros: "Liked everything."
Cons: "Nothing was wrong but excess bagage fee is high"
Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Pros: "Everything from courtesy, to very good food, and a clean flight."
Pros: "Some how it was a good experience"
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "Overall ok. Wheel chair was.not available In Karachi and in Houston"
Cons: "Attention to special needs"
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker."
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."
Pros: "They don't charge you for any seat in economy class"
Cons: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."
Pros: "Great airline...nice staff, very attentive and polite."
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Cons: "Chicken sandwich was not good"
Cons: "The customer service of your company is the worst."
Pros: "On time"
Cons: "Food is so bad and it's finish quickly and there's no Choice is. And there's one point Why the flight stops tow times in Vietnam going and back It's should one time and back to Doha"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Cons: "Food, crew service"
Pros: "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
Pros: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."
Cons: "Better inflight entertainment"
Pros: "The tv shows and the games for the kids the monitor was large and they didn’t need an ipad to calm down"
Cons: "The food , i had better food in the Lufthansa they had jam butter pancakes and mostly a fluffy chewy piece of bread , also both choices were eggs one with cheese one with out !! Why not eggs or pancakes or maybe french toast or something arabic like flafel fool , also the dessert was dates! Not nice"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Cons: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "enjoyes my trip"
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Pros: "Good food"
Cons: "Technical issues with my in flight entertainment that was never that was never corrected"
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "Overall onboard hospitality"
Cons: "The avoidable rush at washrooms etc"
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Cons: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Pros: "Food was decent."
Cons: "Super cramped plane, and they managed to lose my luggage in Dubai. Thanks for that!"
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Pros: "It was terrible"
Cons: "Because l have to wait for 22 hours and they let me pay for my own visa and hotel when l arrived in dubai"
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "Friendly staff and variety of entertainment"
Cons: "Everything was good."
Pros: "Staff were great. Food was good."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Pros: "Seats recline twice as far as usual, lots of room, great service and 3 meals."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Cons: "Confusion with wrong menus being handed out - on 2 flights!"
Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Pros: "Started my Movie on the Ground before takeoff"
Cons: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
Cons: "The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses"
Pros: "787 no one cannot love it"
Cons: "Maybe bigger seats with better privacy"
Pros: "Seats were comfortable and staff were helpful when approached."
Cons: "Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options."
Pros: "Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available"
Cons: "As above"
Pros: "Got me from a to be"
Cons: "Just don't use Etihad"
Cons: "Tv Options"
Pros: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Cons: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Cons: "No body from airline staff was at Lahore Airport to facilitate passengers.Lot of time wasted.One staff member was attending 2 rows of passengers in slow operational speed."
Pros: "Flight was punctual. A380 is a nice plane to fly on, but see other comments. Entertainment choices are good, but see other comments."
Cons: "On arrival at Sydney, discovered my bag damaged. The metal cage that holds the handle slider had been broken so they must have really thumped the bag. Re windows and cabin lighting. Flight left Abu Dhabi at 21:50, landed Sydney at 17:50 next day. The cabin was kept in darkness until 3pm Sydney time / 9am Abu Dhabi time. This only gave us 2 hours of daylight on Tuesday, terrible in trying to adjust to a new timezone!! Even going off Abu Dhabi time, why wait till 9am to turn on the lights and raise the windows? No-one sleeps that long and it creates too much darkness. Please turn on the lights and raise window shades a few hours earlier to help our body clocks adjust. The view of the world outside the window is also interesting! Re entertainment system: with some airlines you can use the entertainment system immediately on embarking but with Etihad you have to wait till airborne. Considering boarding begins an hour before departure, that is a long time to sit waiting without being able to use the entertainment system. Re comfort: I don't know why, but the Etihad A380 seats have this weird head rest on one side that can't be folded flat. I found it quite annoying. Also when you recline the seat, it also goes forward scrunching you towards the seat in front. I found the Emirates A380 seat a lot roomier and more comfortable."
Pros: "Entertainment on flight was good. Very comfortable seating and courteous crew. Food was above average with not much variety."
Cons: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Flight arrived a bit late and took-off 3 hrs late than the estimated take-off time and there was nothing offered in-flight during this time apart from water, which was a very bad experience."
Pros: "inflight service, F&B, new planes, checkin, connections"
Cons: "no jet away at deplane. Stairs are clumsy"
Pros: "I loved everything about the airline and the service provided except for one detail. The staff was great and very concerned with all passengers and their safety."
Cons: "Your average male isn't 150 lbs anymore. Seats are a little smaller than I experienced on previous trips. But still better than others."
Pros: "Nothing. Would never take this airline again. And would tell everyone to never take this airline."
Cons: "I checked in 10 hours early for my flight and no one told me that I was bumped out of my flight because they were overbooked until one hour before takeoff. Then a gate attendant had the nerve to ask me if I was Vip. When I said no, she said she couldn’t help me and I had to wait for the next flight which was the next day. When I complained to a manager, they let me through security to get on standby for the flight and I was the last one to get on the flight. Their service is awful!!"
Pros: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."
Pros: "The seats were very comfortable with good leg room. Food was excellent. Cabin crew was friendly and accommodating."
Cons: "The entertainment screen looked aged. Very slow and not so good resolution. Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Cons: "At most times crew on the aircraft were busy talking amongst themselves than helping out passengers on the flight."
Pros: "Seat space"
Pros: "Was impressed with the entertainment, informative and comfortable"
Cons: "It is imperative that the crew insures that the safety measures and instructions are adhered to... But I must say it wasn't so... For instance a passenger in my ile was busy on the phone while we were preparing for for take off... And he wasn't the only one... Unfortunetly... Safety before all... Thank you... Will fly with you again..."
Pros: "Great looking crew. Very professional"
Cons: "Food service a little slow in business class"
Pros: "Customer service"
Cons: "No complaints."
Cons: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."
Pros: "As above"
Cons: "As above"
Cons: "Faulty Seats. Had to change seats thrice. luckily, the flight was not that full. Seats were not reclining at all."
Pros: "Everything was good."
Pros: "On time. Plane was clean. Security clearance was good."
Cons: "Food quality and quantity dropped to zero. Not enough. Should be allowed to bring own food on long haul flight because they keep you hungry. Specially diabetic patient be care full traveling with them."
Pros: "efficient methods. kind polite staff. security workers were helpful and instructive, and kept order."
Cons: "tremendous amounts of walking in abu dhabi airport. not ideal for elderly or children. or anyone exhausted from travel."
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed. They were helpful when the flight got delayed because of fog."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Pros: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"
Pros: "The bathrooms were stinking after a couple of hours and the flush stopped working. Otherwise, good food, attentive staff"
Pros: "Everything was lovely."
Cons: "Lacking in Hosiptality"
Pros: "Entertainment system"
Pros: "Flight attendant manager is particularly friendly courteous and professional. I felt my obligation to mention that to the airline company."
Cons: "Seat is not very comfortable. One of the passengers kept window shutter open throughout the flight. Wish they insisted to close so passengers can sleep. A baby was crying for a long time but what can you do?"
Pros: "First time on Etihad. Would definitely fly them again if possible"
Pros: "I like the Menue idea. I like the service. The food was served frequently."
Cons: "I didn't like the flight. It was old and smelly. The crew was also not so polite. I asked them for Kids meal when i booked the flight but later in the flight it was not available."
Pros: "Staff were great."
Cons: "They ran out of toilet paper 3/4 in. Disgusting."
Pros: "Service very good"
Cons: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."
Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."
Cons: "Nothing not to like."
Pros: "Food and hospitalityu"
Cons: "Seating was too narrow"
Pros: "Likes the comfort that etihad offers"
Cons: "Same as above. Unhelpful crew.."
Pros: "It was a good experience flying with Etihad Chicago-Abu Dhabi- Kathmandu"
Cons: "The dimensional requirement of carry-on luggage came as a surprise at the last moment. The luggage I could carry on any other flight was not allowed in the Chicago check-in."
Pros: "Comfortable flight and excellent in-flight service."
Cons: "Flight was delayed leaving New York and arrived Abu Dhabi late. Had to rush to catch the connecting flight."
Pros: "crew very friendly....always ready to serve"
Cons: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Pros: "They dont let me in the plane I loose the flight"
Cons: "i loose the flight they dont let me in the plane"
Cons: "How many people allowed to travel per plane during COVID"
Pros: "The crew were gracious and attentive to keeping us hydrated in Economy."
Cons: "The seats were uncomfortable on this full flight, the food was average."
Cons: "This has been the most convenient way I’ve ever traveled."
Pros: "Smooth boarding process"
Cons: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."
Cons: "Food could be better."
Pros: "The food was good, the crew was friendly, and the plane was clean."
Cons: "flight out of Ghana was delayed by 2 hours."
Cons: "They made me checkin a small bag"
Cons: "We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener"
Cons: "Weird boarding process. We all stood in lines uncomfortably for a longish time."
Pros: "The crew was good"
Cons: "The entertainment on the plane should be upgraded and wifi should be provided"
Cons: "WAITING TIME TOO LONG---MAKE IT SHORTER AT HEATHROW"
Pros: "The crew was nice"
Cons: "No ability to charge devices during such a long flight"
Cons: "The food, entertainment and the seat wasn’t comfortable"
Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"
Cons: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."
Pros: "Great customer service"
Cons: "We ate rice or pasta from America to London, London to Accra, Accra to London and London to America."
Cons: "Late arrival from Helsinki caused issues. Transit from Terminal 3 to Terminal 5 was problematic. Boarding from a bus is never a positive."
Cons: "The seats were not very wide, but I endured."
Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."
Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."
Pros: "The airplane is large, even in coach you get decent leg space. The crew tries, but clearly not their best."
Cons: "every flight is delayed by a few hours, the plane smells like sewage, the seat next to mines clearly had vomit and they just left it there and told people around that a child may or may not have gotten sick and they said they don’t know how true it is..??????"
Pros: "Flight crew was friendly, the meals and entertainment were good"
Cons: "No complaints"
Pros: "My original flight to Bologna was cancelled and was rebooked on a flight after 12 hours! The only good was that the rebooked flight took off on time"
Cons: "Flight was chaotic! No room for hand luggage. When they sell hand luggage only tickets then why not provide the space!! Banged up old aircrafts. The food selection from their “M&S” menu was limited, had nothing veg on board"
Cons: "The Plane Was Old, And And Crew Were Not Very Friendly. Seats Also Were Not Comfortable. Feel Like When Servicing From Accra To London, Or Vice-Versa, British Airways Aren't Heavily Interested In Servicing Their Ghanaian Customers."
Pros: "The food"
Cons: "The absence of free internet"
Pros: "the meal, the aircraft, the friendliness of the flight crew, the on time departure and arrival."
Pros: "Very busy flight but staff very professional"
Cons: "Was given hard time about guitar carry-on - British Airways kept wanting us to check it, even though we had zero problems bringing it to Zurich on American Airlines."
Pros: "Crew was excellent"
Cons: "Charging for food and drink? What is BA, three times the price of RyanAir and the same food service. Unbelieveable."
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Cons: "Asked for water when they were selling beverages, and was told sharply "not yet". Flight attendants did not make eye contact and never return for us or other passengers around us."
Pros: "Accra to London: the most inefficient airport experience ever!"
Cons: "Old aircraft; mediocre service."
Pros: "I loved the comfy seats in world class. We were bumped up and had a nice 10 he flight home."
Cons: "The boarding process needs help. Lines are needed not a mad dash with a huge group of people."
Pros: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Cons: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "Service was good."
Pros: "British airways made sure they gave no attention to African flights"
Cons: "The transit location"
Pros: "I have nothing more to say about British Airways, What I have to say about British Airways is Excellent.In terms of customs services they are number one in the whole world."
Pros: "Staff were good"
Cons: "The food and drink are not free anymore"
Pros: "Arriving safely."
Cons: "The temperature was annoyingly hot on board."
Cons: "crew not very friendly was allowed one carry on from Seattle to London however, refused my only carry on from London to Accra. Very unpolite staff overall."
Pros: "Excellent service as usual in business class. Flights generally on time. Kayak price was amazing $3k less than anything I could find in BA's home site"
Pros: "For long flights, a 3 hours delay made it a painful journey"