Didnt have a car
Pros: Had to send me next door to SixT. Car looked like it came off a wreck derby.
Cons: The car was unreliable and unsafe they didn't want to give me my money back I had to call the corporate office and rent another car from another rental agency
Don't fall for it
Cons: They show a very good price on line but when you get there its a whole different story.
Roadside service charge scam
Cons: Roadside service charge wasn't included in my quote when I reserved from Kayak. Don't know if this screw-up was Kayak's fault or their, but I don't care. I didn't sign up for roadside service, it's included in my insurance and I denied theirs. I was told it was "legally required" in Puerto Rico. Nowhere else in the US is there a "mandatory road-side service" fee, that's completely ridiculous and an insult to my intelligence. It was just $5/day. Looks like others got scammed a lot harder with this company, so I guess I can't complain too much. Do your research, don't skimp, just go with a real car rental company and don't bother with Kayak if they can't even guarantee you the real price after all taxes and fees.
DO NOT USE
Cons: This company is off-site and they offer no shuttle service. They say at the time of the reservation just to call them they will pick you up from the airport. They never ever ever picked up the phone after I called them way too many times over 45 minutes. After nearly an hour, I just went over to the airport Rent-A-Car center
Cons: Usave is terrible! A lot of hidden fees and awful customer service. The guy didn't even know the number to the customer care of usave. Don't be fooled by the low price! They get you on the hidden fees that you don't see on the kayak site! F-
Pros: Friendly people, easy rental and return process.
Tried to hike price
Cons: They tried to jack up the price by $500 when I got there, just because I wasn't paying with a credit card and said the insurance I'd purchased with Kayak wasn't valid. From reading other reviews, I'm not the only one who feels like they're scam artists. I ended up calling it quits on the $50 deposit and $50 insurance I'd prepaid and canceling the whole thing.
Not worth the Savings
Pros: Car was fine. Pretty cheap.
Cons: Not actually located at airport. Take a shuttle to office near the airport. Very inconvenient. Not well staffed. Lots of waiting. Even when returning car. No streamlined dropoff like most airport rentals. Walk into busy office. Try and get staff attention. They take my keys to the guy outside to do an inspection. This same guy is also getting people their cars they just rented - so he is busy. He brings back inspection card. I return to office for completion of paperwork. VEry slow and annoying when you are trying to catch a flight home. I will happily pay a few dollars more per day for the better name brand rentals with offices at the airport.
Did not honor my reservation
Cons: Didn't have my car ready for 2 1/2 hrs after my requested pickup time. Car had low tire pressure when I received it. Wipers, door and gas tank were broken. Charged me additional fees that were not on my reservation.
Too much money for the car
Pros: It was a gas saver
Cons: The car color, was too small for a car rental, and not qorth all the money
Not traveler friendly
Cons: U-save car rental cancelled my reservation because I was late to pick up the vehicle. I was late by 3 hours. They said that they have a two hour late window from your designated pick up time, however their email did not disclose this. What if a traveler has a flight delay?
U-Save has 1 car hire location in San Juan. Take a look at our U-Save hire location map to find the best car hires near you.
No (according to our data)