Guest reviews
Overall rating
7.4
Good
Based on 3,904 reviews
Cleanliness
7.7
Comfort
7.8
Pickup/dropoff
7.2
Value for money
7.6
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
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airport location
great car
picked up the car
car was great
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location was closed
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great experience
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7.2
Pros: Jeep was nice
Cons: Guy didn’t open the counter until 12 min after open and my car wasn’t even there until 25 min after the reservation started
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10.0
Cons: Nothing
review from
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8.0
Cons: Vehicle was not completely clean.
review from
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9.2
Pros: Excellent and speedy service.
Cons: We had 8 travelers each with a piece of luggage and trying to fit all that was a struggle. We needed a bigger car but no option for that.
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10.0
Pros: Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.
Cons: The rental office was outside the terminal and across the street, but still convenient and easy to find.
review from
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10.0
Pros: Everything was amazing, pick up/ drop off was smooth and car was great.
review from
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10.0
Pros: Staff was great and friendly, car was clean and very well maintained. Easy pick up and drop off
Cons: A in-car GPS would have helped a little more but thank technology for smart phone wasnt a deal breaker
review from
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2.0
Cons: Staff was very unhelpful. Price was different than what we reserved online. Closed for lunch from 12-1. When we dropped off the location was unexpectedly closed on a Wednesday and we were told to park it in the lot and leave the keys with a note. Charged $200+ in late fees when I got my receipt.
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4.8
Horrible pick up
Pros: Having a car.
Cons: When I went to pick up the car, the Hertz agent told me there were no cars available for pick up and that there would be no cars available anytime soon, despite the fact that i had made a booking over 2 months prior. I had to return to the office every 30 mins for 3 hours to check availability because I had planned my trip around having a car. It wasn’t until 3 pm that a car finally became available. Not only did this waste multiple hours off of the first day of my trip, it was also extremely stressful to think that I may have had to forgo a number of bookings and plans that required me to have a car, so overall not a pleasant experience at all.
review from
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7.6
Awesome deal for Jeep Wrangler
Pros: Great price for the jeep functionality I needed during this vacation.
Cons: Vehicle did not have a jack or lug wrench. Would have been problematic had we experienced a flat during rental.
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10.0
Exelent service
Pros: Customer service and vehicle was in very good co dition and economic on fuel
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8.0
Pros: The experience was fast and easy. The car was clean
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10.0
Cons: Nothing
review from
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9.2
Pros: Excellent and speedy service.
Cons: We had 8 travelers each with a piece of luggage and trying to fit all that was a struggle. We needed a bigger car but no option for that.
review from
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10.0
Pros: Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.
Cons: The rental office was outside the terminal and across the street, but still convenient and easy to find.
review from
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10.0
Pros: Everything was amazing, pick up/ drop off was smooth and car was great.
review from
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10.0
Pros: Staff was great and friendly, car was clean and very well maintained. Easy pick up and drop off
Cons: A in-car GPS would have helped a little more but thank technology for smart phone wasnt a deal breaker
review from
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10.0
Exelent service
Pros: Customer service and vehicle was in very good co dition and economic on fuel
review from
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7.2
Pros: Jeep was nice
Cons: Guy didn’t open the counter until 12 min after open and my car wasn’t even there until 25 min after the reservation started
review from
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8.0
Cons: Vehicle was not completely clean.
review from
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7.6
Awesome deal for Jeep Wrangler
Pros: Great price for the jeep functionality I needed during this vacation.
Cons: Vehicle did not have a jack or lug wrench. Would have been problematic had we experienced a flat during rental.
review from
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8.0
Pros: The experience was fast and easy. The car was clean
review from
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2.0
Cons: Staff was very unhelpful. Price was different than what we reserved online. Closed for lunch from 12-1. When we dropped off the location was unexpectedly closed on a Wednesday and we were told to park it in the lot and leave the keys with a note. Charged $200+ in late fees when I got my receipt.
review from
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4.8
Horrible pick up
Pros: Having a car.
Cons: When I went to pick up the car, the Hertz agent told me there were no cars available for pick up and that there would be no cars available anytime soon, despite the fact that i had made a booking over 2 months prior. I had to return to the office every 30 mins for 3 hours to check availability because I had planned my trip around having a car. It wasn’t until 3 pm that a car finally became available. Not only did this waste multiple hours off of the first day of my trip, it was also extremely stressful to think that I may have had to forgo a number of bookings and plans that required me to have a car, so overall not a pleasant experience at all.
review from
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Where can I find Hertz hire cars in San Juan?
100 Calle Brumbaugh, Hertz car rentals
Address
100 Calle BrumbaughPhone
+1 787 721 5127FAQs about hiring a car from Hertz in San Juan
How many car hire locations does Hertz have in San Juan?
Hertz has 3 car hire locations in San Juan. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Luis Munoz Marin Intl Airport (SJU)?
Yes
Does Hertz offer shuttle or airport pick-up services from Luis Munoz Marin Intl Airport (SJU)?
Yes