Guest reviews
Overall rating
7.6
Good
Based on 2,311 reviews
Cleanliness
7.9
Comfort
8.0
Pick-up/Drop-off
7.5
Value for money
7.4
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Friendly staff, easy pick up."
(in 577 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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2.0
Pros: Nothing, you canceled on me 1 hr before arrival
Cons: Yes
review from
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10.0
Pros: They gave me the car I reserved. The transaction was fast. The price was exactly what I was expected. The employee was kind and nice. I recommend Avis.
review from
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6.8
Pros: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan
Cons: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
review from
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6.0
Cons: It would have been helpful to have had him review the toll collection process and availability of a speed through sticker on the car.
review from
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10.0
Pros: The customer service was very helpful and very courteous
review from
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2.0
2 hr wait for car
Pros: nothing
Cons: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
review from
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6.8
Ok drop off.
Pros: Nice guy working, knew he had a mix of drop offs and pick ups in line, so he tried to get everyone through quick by closing out the drop offs first.
Cons: It took a long time because there were 14 people in line, but only one person working.
review from
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5.6
Cons: The tires were basically bald with no tread. Very nervous driving when it rained.
review from
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5.2
Pros: Car was clean and comfortable.
Cons: Due to circumstances beyond our control involving airports and an infant, we picked up the car an hour late and also returned it and hour late and were charged $5 less than a full day price for the extra hour, despite the lot being full of cars and nobody waiting for it. How about a credit for the same amount for picking it up an hour late? Also, extra fees for tolling weren't mentioned when we booked it.
review from
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6.4
Dirty cars
Pros: The price and the customer service.
Cons: The car was really dirty.
review from
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10.0
Great service!
Pros: Dropoff was easy to find. Attending workers were excelent and they apologize because of the bad orientation and service we were given at Mayagüez. They even took our AARP card since the lady oriented us that the discount was at the end of the rental.
Cons: Great Service!
review from
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2.0
Pros: Nothing
Cons: I never got the car because the light was flat late because I want to clock in on stupid
review from
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10.0
Pros: They gave me the car I reserved. The transaction was fast. The price was exactly what I was expected. The employee was kind and nice. I recommend Avis.
review from
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10.0
Pros: The customer service was very helpful and very courteous
review from
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10.0
Great service!
Pros: Dropoff was easy to find. Attending workers were excelent and they apologize because of the bad orientation and service we were given at Mayagüez. They even took our AARP card since the lady oriented us that the discount was at the end of the rental.
Cons: Great Service!
review from
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6.8
Pros: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan
Cons: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
review from
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6.8
Ok drop off.
Pros: Nice guy working, knew he had a mix of drop offs and pick ups in line, so he tried to get everyone through quick by closing out the drop offs first.
Cons: It took a long time because there were 14 people in line, but only one person working.
review from
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2.0
Pros: Nothing, you canceled on me 1 hr before arrival
Cons: Yes
review from
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6.0
Cons: It would have been helpful to have had him review the toll collection process and availability of a speed through sticker on the car.
review from
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2.0
2 hr wait for car
Pros: nothing
Cons: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
review from
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5.6
Cons: The tires were basically bald with no tread. Very nervous driving when it rained.
review from
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5.2
Pros: Car was clean and comfortable.
Cons: Due to circumstances beyond our control involving airports and an infant, we picked up the car an hour late and also returned it and hour late and were charged $5 less than a full day price for the extra hour, despite the lot being full of cars and nobody waiting for it. How about a credit for the same amount for picking it up an hour late? Also, extra fees for tolling weren't mentioned when we booked it.
review from
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6.4
Dirty cars
Pros: The price and the customer service.
Cons: The car was really dirty.
review from
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2.0
Pros: Nothing
Cons: I never got the car because the light was flat late because I want to clock in on stupid
review from
Other suppliers in San Juan scored
- 8.8/10 Enterprise car rentals in San Juan
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- 5.8/10 E-Z Rent-A-Car car rentals in San Juan
- 7.0/10 Payless car rentals in San Juan
- 4.0/10 U-Save car rentals in San Juan
- 6.0/10 Dollar car rentals in San Juan
- 7.6/10 Hertz car rentals in San Juan
- 7.5/10 Thrifty car rentals in San Juan
- 9.3/10 Alamo car rentals in San Juan
Where can I find Avis hire cars in San Juan?
1050 Avenida Ashford Esquina Barranquita, Avis car rentals
Address
1050 Avenida Ashford Esquina BarranquitaHours
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 12:00 |
Phone
+1 787 238 5527FAQs about renting a car from Avis in San Juan
How many car hire locations does Avis have in San Juan?
Avis has 4 car hire locations in San Juan. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Luis Munoz Marin Intl airport (SJU)?
Yes
Does Avis offer shuttle or airport pick-up services from Luis Munoz Marin Intl airport (SJU)?
Yes
