Pros: Our car was given away, we never received the rentals
Cons: We had no transportation
Cons: They over booked & canceled without notice...terrible service!!
Pros: The staff was kind and the car was clean.
Cons: We will never again rent from Avis. After traveling all day with 5 kids, renting three cars from this company and having to stand just stand and wait for what seemed like an eternity. The company is poorly understaffed and needs to one up with a much better system because the one in place will nose dive the entire business. Our rental was DOUBLE the price we had paid years prior and the service didn’t match what we paid, not even close.
Cons: We reserved an SUV and they had none and could only give us a car.
Pros: Nothing, you canceled on me 1 hr before arrival
Pros: They gave me the car I reserved. The transaction was fast. The price was exactly what I was expected. The employee was kind and nice. I recommend Avis.
Pros: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan
Cons: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
Cons: It would have been helpful to have had him review the toll collection process and availability of a speed through sticker on the car.
Pros: The customer service was very helpful and very courteous
2 hr wait for car
Cons: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
Ok drop off.
Pros: Nice guy working, knew he had a mix of drop offs and pick ups in line, so he tried to get everyone through quick by closing out the drop offs first.
Cons: It took a long time because there were 14 people in line, but only one person working.
Cons: The tires were basically bald with no tread. Very nervous driving when it rained.
Avis has 3 car hire locations in San Juan. Take a look at our Avis hire location map to find the best car hires near you.