Guest reviews
Overall rating
7.3
Good
Based on 6,571 reviews
Cleanliness
6.5
Comfort
6.4
Pickup/dropoff
5.9
Value for money
5.6
Pros
"Overall a very good experience"
(in 464 reviews)
"ease of returning the car."
(in 4041 reviews)
"Car was clean and attractive."
(in 4674 reviews)
Cons
"Hidden charges, terrible customer service"
(in 331 reviews)
"Didn't get car I reserved."
(in 2431 reviews)
"Long wait to pick up car"
(in 116 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
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great car
car i reserved
car was great
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4.8
Pros: The pick up/drop off to the airport
Cons: Give cars in better condition
review from
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7.6
Pros: The staff was very good, But the cost of the car was very expensive, I had never paid for any rental car so expensive than this one, in so many years I have been rental..The car was excellent, I can complain..I wish next time I recommend you Rental to someone could be better deal.
Cons: My honest opinion, Is that went you arrived to the airport that the shuttle bus be around at the location of the stop, step for us waiting for 30 minute for someone to pick us up,..the drive was very polite, but they should have more shuttle available. Hoping the service could be more flexible .
review from
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8.0
Pros: Staff was great
review from
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6.0
Pros: Friendlystaff
Cons: Waiting time at airport pick up and to pay the amount stated on the reservation with no hidden fees.
review from
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10.0
Pros: Kristine was excellent , she made the pick up process very easy. The guy that helped me with the drop off was also fantastic. I’ll definitely use dollar car rental from now on when visiting PR!!!thank you.
Cons: The interiors of the car were a bit dirty and the car smelled a bit funky but I guess not everyone take good care of rental property as I do!!!!!!!
review from
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4.8
Pros: Staff was not helpful in providing details of why a rental for one week would cost $582 when the reservation made said $324. It was just ridiculous and to add insult to injury they also took a $200 deposit. I would never reserve with dollar again.
Cons: Staff that speaks clearly and effectively. Price.
review from
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4.0
Cons: At minimum they should clean the windows. They were foggy and this can cause a serious accident spacially when its raining at night.
review from
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10.0
Pros: The car was excellent. And the rate was exactly what It showed online. No extra money for hidden fees.
Cons: More time to enjoy it.
review from
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3.6
Cons: Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection
review from
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7.2
Pros: The initial price point was good. The driver who picked us up from the airport was very friendly and funny.
Cons: The airport pickup for Dollar is not signed at all...as in NOTHING. It took 20 minutes to get picked up from the airport once we were in the right spot. When we picked up the vehicle they upcharged me for multiple things and didn't put some very obvious damage to the car on the initial papers.
review from
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2.0
Pros: nothing was good about dollar. I was told I got there too late so they automatically cancelled my reservation. I fought with the rental agent to check their cameras, just to prove I was there on time. long story short they didn't have the car I reserved so they cancelled my reservation.
Cons: dollar could've been more honest and said they didn't have the car I reserved, and try to resolved the situation differently instead of lying about it. their cameras proved I was there on time, and to doubt if I was there made me even more upset, I made reservations in accordance with my flight
review from
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10.0
Pros: Drop off was quick and easy, the shuttle was waiting to bring us to the airport, we couldn’t have been more pleased!
review from
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10.0
Pros: Kristine was excellent , she made the pick up process very easy. The guy that helped me with the drop off was also fantastic. I’ll definitely use dollar car rental from now on when visiting PR!!!thank you.
Cons: The interiors of the car were a bit dirty and the car smelled a bit funky but I guess not everyone take good care of rental property as I do!!!!!!!
review from
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10.0
Pros: The car was excellent. And the rate was exactly what It showed online. No extra money for hidden fees.
Cons: More time to enjoy it.
review from
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10.0
Pros: Drop off was quick and easy, the shuttle was waiting to bring us to the airport, we couldn’t have been more pleased!
review from
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7.6
Pros: The staff was very good, But the cost of the car was very expensive, I had never paid for any rental car so expensive than this one, in so many years I have been rental..The car was excellent, I can complain..I wish next time I recommend you Rental to someone could be better deal.
Cons: My honest opinion, Is that went you arrived to the airport that the shuttle bus be around at the location of the stop, step for us waiting for 30 minute for someone to pick us up,..the drive was very polite, but they should have more shuttle available. Hoping the service could be more flexible .
review from
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8.0
Pros: Staff was great
review from
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7.2
Pros: The initial price point was good. The driver who picked us up from the airport was very friendly and funny.
Cons: The airport pickup for Dollar is not signed at all...as in NOTHING. It took 20 minutes to get picked up from the airport once we were in the right spot. When we picked up the vehicle they upcharged me for multiple things and didn't put some very obvious damage to the car on the initial papers.
review from
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4.8
Pros: The pick up/drop off to the airport
Cons: Give cars in better condition
review from
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6.0
Pros: Friendlystaff
Cons: Waiting time at airport pick up and to pay the amount stated on the reservation with no hidden fees.
review from
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4.8
Pros: Staff was not helpful in providing details of why a rental for one week would cost $582 when the reservation made said $324. It was just ridiculous and to add insult to injury they also took a $200 deposit. I would never reserve with dollar again.
Cons: Staff that speaks clearly and effectively. Price.
review from
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4.0
Cons: At minimum they should clean the windows. They were foggy and this can cause a serious accident spacially when its raining at night.
review from
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3.6
Cons: Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection
review from
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2.0
Pros: nothing was good about dollar. I was told I got there too late so they automatically cancelled my reservation. I fought with the rental agent to check their cameras, just to prove I was there on time. long story short they didn't have the car I reserved so they cancelled my reservation.
Cons: dollar could've been more honest and said they didn't have the car I reserved, and try to resolved the situation differently instead of lying about it. their cameras proved I was there on time, and to doubt if I was there made me even more upset, I made reservations in accordance with my flight
review from
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Where can I find Dollar hire cars in San Juan?
Marginal Los Angeles, Dollar car rentals
Address
Marginal Los AngelesPhone
+1 787 791 5500FAQs about hiring a car from Dollar in San Juan
How many car hire locations does Dollar have in San Juan?
Dollar has 3 car hire locations in San Juan. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Luis Munoz Marin Intl Airport (SJU)?
Yes
Does Dollar offer shuttle or airport pick-up services from Luis Munoz Marin Intl Airport (SJU)?
Yes