Guest reviews
Overall rating
7.3
Good
Based on 6,590 reviews
Cleanliness
6.6
Comfort
6.5
Pick-up/Drop-off
6.0
Value for money
5.7
Pros
"Overall a very good experience"
(in 464 reviews)
"ease of returning the car."
(in 4041 reviews)
"Car was clean and attractive."
(in 4674 reviews)
Cons
"Hidden charges, terrible customer service"
(in 331 reviews)
"Didn't get car I reserved."
(in 2431 reviews)
"Long wait to pick up car"
(in 116 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
-
10.0
Pros: Yes they were
review from
-
9.6
Pros: Value and the space in the van, very comfortable
Cons: The van was an older one and didn’t have too much power to tackle the high altitudes of the mountains we were visiting.
review from
-
10.0
Pros: Excelente
review from
-
10.0
Cons: A better free vehicle upgrade.
review from
-
6.0
Pros: Shuttle service to and from the airport was fast
Cons: Quality of the rental could definitely be better.
review from
-
2.0
Cons: Service
review from
-
4.4
Cons: It felt as if I was being ripped off. First my total was way off from the reservation I made through Kayak. Originally the quote was for $68.86, but when I got to the desk they told me it was going to be $108. How was the quote $40 off?! The agent at the desk kept trying to push the company’s insurance when I kept telling her that I will not be needing it. She made me show her proof of my insurance policy..which is that first time that’s ever been asked of me. Then came the toll pass rental, which I turned down as well. The attendant seemed upset and was very short with me. It put a damper on the start of my family’s vacation. I definitely won’t be using Dollar for future trips.
review from
-
8.0
Pros: Nice staff
Cons: Drop off took too long, waited 10 minutes before attendant came to look at car
review from
-
4.8
Pros: The pick up/drop off to the airport
Cons: Give cars in better condition
review from
-
7.6
Pros: The staff was very good, But the cost of the car was very expensive, I had never paid for any rental car so expensive than this one, in so many years I have been rental..The car was excellent, I can complain..I wish next time I recommend you Rental to someone could be better deal.
Cons: My honest opinion, Is that went you arrived to the airport that the shuttle bus be around at the location of the stop, step for us waiting for 30 minute for someone to pick us up,..the drive was very polite, but they should have more shuttle available. Hoping the service could be more flexible .
review from
-
8.0
Pros: Staff was great
review from
-
6.0
Pros: Friendlystaff
Cons: Waiting time at airport pick up and to pay the amount stated on the reservation with no hidden fees.
review from
-
10.0
Pros: Yes they were
review from
-
9.6
Pros: Value and the space in the van, very comfortable
Cons: The van was an older one and didn’t have too much power to tackle the high altitudes of the mountains we were visiting.
review from
-
10.0
Pros: Excelente
review from
-
10.0
Cons: A better free vehicle upgrade.
review from
-
8.0
Pros: Nice staff
Cons: Drop off took too long, waited 10 minutes before attendant came to look at car
review from
-
7.6
Pros: The staff was very good, But the cost of the car was very expensive, I had never paid for any rental car so expensive than this one, in so many years I have been rental..The car was excellent, I can complain..I wish next time I recommend you Rental to someone could be better deal.
Cons: My honest opinion, Is that went you arrived to the airport that the shuttle bus be around at the location of the stop, step for us waiting for 30 minute for someone to pick us up,..the drive was very polite, but they should have more shuttle available. Hoping the service could be more flexible .
review from
-
8.0
Pros: Staff was great
review from
-
6.0
Pros: Shuttle service to and from the airport was fast
Cons: Quality of the rental could definitely be better.
review from
-
2.0
Cons: Service
review from
-
4.4
Cons: It felt as if I was being ripped off. First my total was way off from the reservation I made through Kayak. Originally the quote was for $68.86, but when I got to the desk they told me it was going to be $108. How was the quote $40 off?! The agent at the desk kept trying to push the company’s insurance when I kept telling her that I will not be needing it. She made me show her proof of my insurance policy..which is that first time that’s ever been asked of me. Then came the toll pass rental, which I turned down as well. The attendant seemed upset and was very short with me. It put a damper on the start of my family’s vacation. I definitely won’t be using Dollar for future trips.
review from
-
4.8
Pros: The pick up/drop off to the airport
Cons: Give cars in better condition
review from
-
6.0
Pros: Friendlystaff
Cons: Waiting time at airport pick up and to pay the amount stated on the reservation with no hidden fees.
review from
Other suppliers in San Juan scored
- 8.8/10 Enterprise car rentals in San Juan
- 7.6/10 Avis car rentals in San Juan
- 6.3/10 Sixt car rentals in San Juan
- 5.8/10 E-Z Rent-A-Car car rentals in San Juan
- 7.0/10 Payless car rentals in San Juan
- 4.0/10 U-Save car rentals in San Juan
- 7.6/10 Hertz car rentals in San Juan
- 7.5/10 Thrifty car rentals in San Juan
- 9.3/10 Alamo car rentals in San Juan
Where can I find Dollar hire cars in San Juan?
Marginal Los Angeles, Dollar car rentals
Address
Marginal Los AngelesHours
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
Phone
+1 787 791 5500FAQs about renting a car from Dollar in San Juan
How many car hire locations does Dollar have in San Juan?
Dollar has 3 car hire locations in San Juan. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Luis Munoz Marin Intl airport (SJU)?
Yes
Does Dollar offer shuttle or airport pick-up services from Luis Munoz Marin Intl airport (SJU)?
Yes
