Cons: The pick up shuttle does not have the name of Dollar car rental on it while other companies have their business name clearly displayed. This makes it confusing and resulted in missed shuttle and prolonged pickup time from airport. Put your name on the shuttle!
Pros: The staff was incredibly rude and unhelpful. I literally was on crutches and asked my wife to help check us in while I waited outside with the bags, then when they acted radically deceptively with us, I went inside to cancel and the impertinent woman told me I shouldn't have sent my wife inside.
Cons: Everything could have been better. We literally cancelled the reservation because they were so rude and dishonest with us. Then, they tried to keep our deposit and we have to go through the headache of getting that back.
Cons: It want clear where to stand at the Puerto Rico airport to get picked up. They need a sign at a pickup spot & the pickup van should be clearly marked as a Doller car rental van.
Pros: Yes. Great service..
Pros: Everyone was nice and super easy! Car was new and very clean. No Problems at all. The shuttle runs constantly as well so there was barley a wait for it.
Cons: Honestly, everything was perfect for us !
Pros: They had the car in stock. They had good Covid 19 protocols
Cons: There is a lot that could have been improved. First off, it was unclear that this location was not inside the airport. We had to take a shuttle there. The shuttle pickup location as well as not very well demarcated. We had to ask around and be guided appropriately. Waiting for the shuttle and taking the shuttle over added about 40 minutes. When we got there, there were three people in line before me but it still took at least half an hour to 45 minutes since there was only one person working the desk. When I got to the desk, the tenant told me that the online price which states includes all taxes and fees, did not include local fees and so I had to pay another $30 beyond what I had already agreed for. Although this may not seem like much, it was 40% more than I had booked for.
Pros: The gentleman Pelegrin was great. Gave me suggestions and set me up with a better car. Great service.
Cons: For my experience, it went smooth. Just have patience when dealing with anyone cause anything could happen.
Pros: Staff was very helpful and process was fast. Car was practically brand new with very few miles.
Cons: it's confusing because the dollar store is not at the airport and you have to be picked up by a shuttle. the shuttle is not marked dollar it's marked with a sunshine face from a 3rd party they should tell you that in the confirmation. shuttle driver was great just a small thing.
Pros: The person who took care of us when we returned the car was actually nice to us.
Cons: Horrible, horrible and I can’t stress this enough, horrible service. Completely disregarded our requests, extremely rude, and lied to get me to agree to pay more because they didn’t have the car I booked )Instead of giving me something similar), the car had a bad smell and the breaks were faulty, i would never ever return here.
Pros: Nada, la persona que me atendio nunca habia visto mi tarjeta de credito de Jetblue de Banco Popular de Puerto Rico y no querian aceptar el seguro que la misma tiene.
Cons: Oriental a los empleados soobre los seguros que tienen las tarjetas de credito ya que nunca habia tenido problemas en alquiler de auto.
Dollar has 3 car hire locations in San Juan. Take a look at our Dollar hire location map to find the best car hires near you.