Car rental at San Juan Luis Munoz Marin Intl Airport

Car rental at San Juan Luis Munoz Marin Intl Airport

Search hundreds of travel sites at once for car hire deals at San Juan Luis Munoz Marin Intl Airport (SJU)

San Juan, Puerto Rico - Luis Munoz Marin Intl
15 Aug — 22 Aug
Same drop-off
San Juan, Puerto Rico - Luis Munoz Marin Intl
Mon 15/8
Noon
Mon 22/8
Noon
Driver's age:

Cheap car rentals in San Juan Luis Munoz Marin Intl Airport

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San Juan Luis Munoz Marin Intl Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
9.2 Excellent (279 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Alamo
Locations in San Juan Luis Munoz Marin Intl Airport
  • 9.1
  • 9.4
  • 9.2
  • 9.4
  • 8.9
Recent reviews
10.0 Excellent12 May 2022
Súper !
4.0 Okay8 Jan 2022
bad gave me a very bad car with bad tires and could have a fatal accident for that very reason
10.0 Excellent30 Dec 2021
Car was ready, clean and we were on the road fast.
10.0 Excellent16 Dec 2021
Car smelled of cigarettes
2.0 Mediocre23 Oct 2021
The car was filthy, was not filled with gas but was expected to be returned as such, and car seat was disgusting, had to buy one from Walmart as it was that bad. Usually when I've rented before in other places locations I have not had these issues. Staff was friendly and attentive.
10.0 Excellent7 Sep 2021
A very comfortable Hyundai Tucson! Small, compact, with a nice size storage area for 4 people & much luggage!!! I was disappointed that both self checkin kiosks were not functioning at San Juan, PR airport. And where I booked the rental…I had read & was under the impression that all 4 of us could drive at no extra cost. But no…only 2 of us could drive and the extra driver was $10 a day extra. Not major but disappointing.
3.9 Mediocre6 Sep 2021
Everyone was friendly and the drop off was really easy, but they charged us over $100 more than we were quoted on Kayak.
5.9 Okay1 Sep 2021
The price is absolutely outrageous
7.9 Good8 Aug 2021
mui bien
7.9 Good27 Jul 2021
The previous user apparently was smoking and on the beach. The smell of cigarettes and the sand on the carpet was noticed.
Rated no. 2
Enterprise
8.9 Excellent (110 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Enterprise
Locations in San Juan Luis Munoz Marin Intl Airport
  • 8.8
  • 8.9
  • 8.9
  • 9
  • 8.6
Recent reviews
6.0 Good15 Jul 2022
The vehicle I ordered wasn’t available. They said that there are known issues with ordering large SUVs through third party vendors. The agents were nice and tried to accommodate as best as they could, but overall disappointed. They offered two vehicles or a 15 passenger van. We opted for the van. It was not clean. I’m not sure it was because it was a last minute substitute. It was filthy and smelled really bad. We sprayed Lysol in it every day just so we could ride in it without getting a headache. The seats were not adjustable to accommodate the wheel chair for my mom. She had to sit in the car for the majority of the trip because we couldn’t bring along her chair.
10.0 Excellent9 Jul 2022
The staff was very friendly and helpful. The car was a bit beat up - and could have been cleaner. But it was diffident for what we needed and ran perfectly. Easy drop off. Pick up was a bit slow- I think they were training a new person.
10.0 Excellent27 Apr 2022
Great company no surprises at the counter and great staff!
4.0 Okay10 Apr 2022
As I received the car it smelled a little weird, figured it was the cleaner used. As I got further into my trip the following day it smelled worst. There was no power in PR my whole trip but 6 a Hours into my trip and 6 hours before my trip ended. I HAD to spend a lot of time in the car. Unable to reach the ponce enterprise center. Was told I had to speak to them in reference to car rental. Because of the power outage my flight back was canceled and I needed to extend till 4am April 10,2022. Since no available contact in Ponce I was unable to let them know my circumstances. .
10.0 Excellent27 Mar 2022
The pickup and drop off were quick and easy
10.0 Excellent14 Mar 2022
The staff in San Juan and Rico grande (where we dropped the car off) were polite and helpful. We were not able to drop the car off in fajardo as planned because the office was closed on Sunday. We spent an hour driving to the next available drop off. Once there staff were easy to work with. We spent additional money getting to the ferry for the next part of our trip
10.0 Excellent22 Feb 2022
Went at 11 at night Was there 15 min max. Convenient and good travels!! Can’t go wrong with Enterprise
10.0 Excellent21 Jan 2022
Pickup and dropoff was very easy. The one thing that could have been better is that there was no windshield wiper fluid and I didn't know until I went to use it. Luckily I had some bottled water in the trunk that I was able to use to clean the front windshield and continue on my way.
10.0 Excellent10 Jan 2022
Process worked smoothly and conveniently.
10.0 Excellent1 Jan 2022
Easy and quick
Rated no. 3
Ace
7.4 Good (140 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Ace
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.5
  • 7.6
  • 7.5
  • 7.2
  • 7.2
Recent reviews
10.0 Excellent11 Jul 2022
Me gusto el tipo de carro y el precio
10.0 Excellent8 Jul 2022
Second time renting from Ace . Always have new vehicles and very clean! We got picked up and dropped off at the airport by their shuttle within minutes . Highly recommend to avoid any headaches
10.0 Excellent8 Jul 2022
The car was like new and very clean. Also, great customer service.
2.0 Mediocre7 Jul 2022
Gave our car away-we were 2 hours late because of a flight delay and they said since we didn't tell them we were going to be late they gave it away. We tried to call , but their phones were not working. And they couldn't have cared less. Ended up costing us an extra $400 for 5 days of travel.
10.0 Excellent13 Jun 2022
Great pick up and drop off. Friendly service.
2.0 Mediocre31 May 2022
Pésima mala atención de la persona que me atendió poca cortesía
4.0 Okay20 Apr 2022
They like to make you pay for extras like the insurance and the Sunpass. Everywhere else I’ve rented accepts Amex car rental policy but they said Puerto Rico does not. Almost did not accept my personal car insurance either. If you do not show them your policy, they will not let you decline the insurance.
6.0 Good1 Apr 2022
Very expensive rate for a small car. The first car I rented was damage.
10.0 Excellent30 Mar 2022
Great customer service, provided by Jorge.
2.0 Mediocre27 Mar 2022
Expensive with lots of ridiculous fees not included in pricing on kayak
Rated no. 4
Thrifty
7.3 Good (114 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Thrifty
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.8
  • 7.6
  • 7.2
  • 7.1
  • 7.2
Recent reviews
6.0 Good6 Jan 2022
The Thrifty counter at the airport was closed so we picked up from Hertz. Simple enough. The car was adequate, but the key fob rarely worked and it was frustrating to have to manually open the doors. We were only given one key and the key ring was braided metal with a loose piece that pricked my finger several times. The Corolla may also need brake work as they vibrate when pressed on downhill sections of the highway.
2.0 Mediocre2 Jan 2022
Received unexplained charges, check in was slow, was turned away from the return point and told to go elsewhere.
2.0 Mediocre20 Nov 2021
Terrible customer service. The morning we had to catch a plane home the car wouldn’t start. We got a cab to the airport. I dropped the keys off to thrifty and they charged me over two thousand dollars without explaining anything. They could not have been ruder or less accommodating. After calling their support number I was hung up on once and the second woman was nice but couldn’t help at all. I will never do business with them again.
6.0 Good8 Nov 2021
What I didn't like? The price was not the price I received by Kayak.
8.0 Excellent20 Oct 2021
Their charge of $11.99 per day for then usage of the toll card is an absolute rip off. And one does not have an option. Check in was also slow. Only one employee at counter.
10.0 Excellent20 Oct 2021
Very good service and fast
1.9 Horrible23 Sep 2021
The car was clean. The staff could have been nicer more respectful. If I rent and pay for a full sized suv I should have received a full sized suv not a compact suv. I was charged the same price for a compact suv when that’s not what I reserved .
1.9 Horrible29 Jul 2021
Our flight was delayed and when we arrived after 10 pm. Thrifty had closed for the night. The other agencies were still open but had no cars. Told to come back at 6 AM, so had to rent a hotel room. Came back just before 6. Found the agent. Said there was no car available and that the reservation was canceled. She was annoyed that I wasn’t aware that I needed to call the agency when I knew about the delay. After fruitless back and forth with her and the manager. We regrouped and used a local agency. More expensive for fewer days, plus cost of hotel room. Not very sympathetic agents. I assume because they know their policy sucks and that there hours are unreasonable.
10.0 Excellent27 Jul 2021
Everything was easy
4.0 Okay15 Jun 2021
NothingMy rental price tripled because I need the vehicle for a shorter amount of time.
Rated no. 5
Payless
6.9 Good (357 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Payless
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.2
  • 7.2
  • 6.7
  • 6.6
  • 6.7
Recent reviews
2.0 Mediocre18 Jul 2022
SCAM! I was originally quoted $110 for my rental car, taxes, and fees. I left Payless being charged $340. I was told if I did not pay for their insurance we would have to wait for a long verification process for my own insurance and a $1000 hold would be placed on my card. The customer in front of me had a similar experience. I overheard him asking the clerk about the outrageous price hike. The man behind the counter talked down to me and my family with more condescends I have ever experienced when we only talked to him with respect. I would rather walk then give them my business again.
10.0 Excellent11 Jul 2022
Everything was so easy
2.0 Mediocre6 Jun 2022
Online reservation was less than $300, on site I had no choice than to accept an insurance for $600 making my rental go up to almost 1k. I will avoid this company at all cost in the future.
10.0 Excellent29 May 2022
14 days 250.00. can't go wrong.
2.0 Mediocre17 Mar 2022
They did not keep our cars even though we called them and told them our flight was delayed
2.0 Mediocre16 Mar 2022
Your reservation will be cancelled if you are more than 1 hour late. If your plane is late, you must call and tell them to “roll your reservation”. I called when my plane was late but apparently didn’t use the magic word. My reservation was then canceled. While I did end up having a car for the weekend. It was not without a lot of calories burned. I feel that Kayak could have better represented the booking. I thought I had paid for a car.
2.0 Mediocre15 Mar 2022
Price on Kayak did not reflect insurance or accurate fees. Price was double what I was shown.
10.0 Excellent12 Mar 2022
Obviously the price and the clerk who assist me.
5.9 Okay6 Sep 2021
I liked the price for the amount of days I spent on trip. I did not like the amount of hold they put on the account.
5.9 Okay3 Sep 2021
It would be great if I know that I could end up spending an extra 375$ Between liability insurance (when I already bought a policy on the website) and deposit, way before I’m standing at the counter.
Rated no. 6
Budget
6.4 Good (112 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Budget
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.9
  • 7
  • 6.4
  • 6.3
  • 6.5
Recent reviews
8.0 Excellent24 Apr 2022
Long lines at San Juan Puerto Rico airport to get car. Handled well a parking fine I received.
4.0 Okay28 Mar 2022
Customer service
10.0 Excellent28 Feb 2022
Everything is good I call few time no answer the phone when pick up the car is have crash and passengers side y no answer the phone I no want charge for this when pick up the car the crash is dear
2.0 Mediocre19 Feb 2022
I got a flat tire. Was on side of road for hours n changed it myself. You pay double the price of car for protection and then it’s worthless
8.0 Excellent6 Feb 2022
Understaffed, so waited >1hr to get car. Budget was the only rental co with any remaining cars, and there were just way too many people for them to process. From that point forward everything was great, though. Car was perfect for our purposes. No issues, easy return. Would rent from them again
2.0 Mediocre10 Jan 2022
The customer service rep was great. She was polite and helpful even though she faced a long line that ran out the door of the car rental depot in SJU. I stood in line for over an hour and a half to receive my vehicle. The vehicle had major collision damage on the driver side rear of the car. It had major dents and dings throughout the vehicle. The shocks were also in terrible shape and made horrendous noises at the slightest movement. I understand this is Puerto Rico. The roads and other drivers make operating a vehicle tough. But this car was in need of both cosmetic and structural repair. It was also filthy and smelled of mold. I didn’t ask for another car because this one worker had a line of at least 50 customers. And I didn’t feel like waiting in that line again. I hope Budget reads this and gets her help.
10.0 Excellent11 Nov 2021
Loved that they did not push random car insurances and made me feel bad with guilt declining some extras. Other car rental companies pushes you to have their insurances and other stuff that is not really needed. I would only suggest to make it more visible and more clear that they will have some $200 on hold even when you are 25+ years old and use a credit card. The counter only said they would need some money on hols for Debit card and younger drivers. I was able to have enough funds; but be aware to have that amount or more for the tolls as well.
2.0 Mediocre9 Nov 2021
There were no cars available when I went to pickup and no one bothered to call me in advance and let me know.
5.9 Okay9 Sep 2021
I paid more than the estimate of your website
5.9 Okay30 Aug 2021
The car was dirty inside and outside. I got carseats They were disgusting. Really horrible service at the line they only had 1 person check in cars. Really bad
Rated no. 7
Sixt
6 Good (138 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Sixt
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.7
  • 6.4
  • 5.9
  • 5.7
  • 5.8
Recent reviews
2.0 Mediocre5 Aug 2022
I have had rented cars with SIXT in Europe and one other occasion in Puerto Rico with no issues at all. This time in Puerto Rico was very different. The extras and the charge for eight dollars a day for tolls was very unexpected, and I felt that I was pressure to take it. Even if you don't go through tolls, you still have to pay, use it or not. This had never happened with this company before nor any of the other car rental companies on the island. Yes, I did reserved an economy car, but what I got was literally a shoe with wheels. The shuttle from the airport took almost an hour to pick us up and then transfer to the new location. The only positive was the gentleman that I dealt with at the counter, but he told me, that it the car had sand inside, that they were going to charge me a substantial fee for cleaning it. I will probably rent from SIXT in Germany again, but never ever in Puerto Rico. Beware of the extras not mentioned when reserving your vehicle. Use any of the other rental companies with better reputation and larger selection of vehicles.
10.0 Excellent8 Jun 2022
Customer service is top notch. I highly recommend using them for your car rental needs. Plenty of inventory to choose from at a very fair price.
10.0 Excellent30 May 2022
I liked that this place was cleaner, more professional, cheaper and quicker than all of the competitors and I have never heard of them.
2.0 Mediocre29 May 2022
got charged extra ~200+ when picking up
8.0 Excellent25 Apr 2022
It was very expensive.
8.0 Excellent17 Apr 2022
When we arrived at the airport around noon, the shuttle appeared quickly right after we picked up our bags. We did not wait for long at the car pickup counter, the checkin process was standard, the only extra thing I had to show was the portion of my car insurance that expressly says Puerto Rico is a part of the covered territories, so we did not have to take additional insurance. The car we got was new and in good condition. In the morning of our flight back, we arrived at the car rental return with about 50 minutes left before departure due to a GPS error, the return was processed very quickly without any issue and the shuttle took us to the terminal immediately so we were on time check in bags and boarding the airplane. Overall it was a positive experience —especially after reading so many negative experiences on various of can rentals in PR. The rental counter did not sell us things we did not need; one thing I suggest renters to get is the enabling of the road toll system at a few dollars a day, as the main roads have electronic toll collections and often don’t give you other payment options.
10.0 Excellent13 Apr 2022
fast efficient and convenient -- great service
2.0 Mediocre27 Mar 2022
We reserved a minivan for a family of 6 with luggage. They didn't have the van and didn't really care. It was like that episode of Seinfeld. They provided a small SUV and it took FOREVER! Also, they are NOT located directly at the airport as was stated, rather they are a shuttle ride away. Not the end of the world, but added a few hours on each end of our trip and was totally unexpected. They know once you are there, they have you at their mercy. Spend the extra $$$ and get a real car rental from a legitimate company on the airport grounds.
10.0 Excellent27 Mar 2022
N/a
2.0 Mediocre20 Mar 2022
Kayak and Six gave me a false quote.When I got there, they added mandatory fees & charges that were not mentioned in quote, yet again, they are mandatory & not optional. Also, neither site has updated physical address for Sixt airport location. Actual location is further from airport then what is advertised. When I reached out to kayak, they told me to deal with Sixt, Sixt said it is what it is. They both told me some one would call me back, yet neither did. Expedia has always resolved my issues, so won’t be dealing with either companies anymore, unless they both reach out and correct this problem.
Rated no. 8
Dollar
5.9 Okay (174 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Dollar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.4
  • 6.3
  • 5.7
  • 5.7
  • 5.5
Recent reviews
2.0 Mediocre8 Jan 2022
Impossible to use my own insurance wasted my time and I ended up getting a car from Enterprise
4.0 Okay30 Dec 2021
1. It's not *at* the airport, so you need to take a 10 minute shuttle. 2. Shuttle appears regularly and was comfy and A/C'd. 3. They hard-sell you additional insurance and EZPass daily charges at checkout. It ended up adding about 20% to our total which completely negated going for an "off-airport" place. I *knew* I should have been more forceful, but the attendant was asking for my full policy papers and there was a line behind me and I had just come off a long flight, so they count on you just giving up. Grrrrr.
6.0 Good20 Dec 2021
I liked that there was an upgraded in my vehicle since they had me waiting for over an hour before I was picked up at the airport. I liked that a ticket was removed which I did not know of having knowledge of for crossing a private bridge. However, I did not like that the windshield pump was damaged and all the windshield fluid was gone. When I bought some if drained quickly because of damaged to the container. This added stress to the trip specially during rainy days. The windshield had a glare that made it difficult to drive even after several cleanings with soap and water. The wipers were not working properly.
2.0 Mediocre19 Dec 2021
Wait times are extremely horrible for them to tell me no we cannot rent u a car customer service at desk was really rude
10.0 Excellent16 Nov 2021
Great car
6.0 Good16 Nov 2021
Was able to pick up at the airport. So very convenient. Pick up could be faster and friendlier.
8.0 Excellent11 Nov 2021
Overall I had a great experience but there wasn't any communication or signage about how to catch the shuttle from the airport. I didn't even know to catch a shuttle since the shuttle didn't have any signage for dollar nor were there any emails ahead of time explaining this. I had to ask a representative from another rental company what to do. I called them on the phone and they confirmed the information I received.
4.0 Okay19 Oct 2021
Business cancelled reservation because of delayed flight / arrival time so no vehicle available. Business then upsold to next tier vehicle in essence doubling the booking price.
4.0 Okay18 Oct 2021
My final costs ended up being nearly double my quote, and they were very rude. I'll never rent through them again.
7.9 Good10 Oct 2021
Clearer directions for pick up from airport. Took a while to figure out pick up point. Also local tax not included at time of booking. Was charged extra for this when picking up car.
Rated no. 9
E-Z Rent-A-Car
5.7 Okay (199 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
E-Z Rent-A-Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.1
  • 6.1
  • 5.4
  • 5.3
  • 5.5
Recent reviews
2.0 Mediocre17 Mar 2020
Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rudeCar was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d
2.0 Mediocre17 Feb 2020
NothingWill never go there again
3.2 Mediocre3 Feb 2020
Nothing. Don’t come here.The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.
5.6 Okay30 Jan 2020
Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.
5.2 Okay28 Jan 2020
Not really
6.0 Good7 Jan 2020
The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
4.0 Okay5 Jan 2020
Abrupt counter help. Slow and somewhat chaotic process for pick up.
3.6 Mediocre2 Jan 2020
Easy to return if you drop off early in the morning (around/before 8 am).Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
10.0 Excellent1 Jan 2020
Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.
8.4 Excellent29 Dec 2019
They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airport
Rated no. 10
Routes Car & Truck Rentals
3.8 Mediocre (242 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Routes Car & Truck Rentals
Locations in San Juan Luis Munoz Marin Intl Airport
  • 4.7
  • 4.5
  • 3.8
  • 3.7
  • 3.8
Recent reviews
2.0 Mediocre8 Jul 2022
When I got there they wanted to charge me more then double of what I contracted the car for. Many taxes and fee and "packages where being added with an option to opt out. The customer service was poor and unprofessional. I ended up leaving without renting the car. I went to Alamo rental and they did not have the obligated fees and packages that this place did. I would not recommend this place to my enemy much less a loved one. I will never use this site again to book a rental and I would tell any one who will listen to never use Allied whether on this or any site.
10.0 Excellent8 Jul 2022
Everything works properly not problem at all
2.0 Mediocre5 Jul 2022
I should your site would have been clear about the insurance policies and prices. Car rental is horrible. Waited a long time for my car and I received the car completely dirty. I will never book under this site or with the car company.
10.0 Excellent5 Jul 2022
Service was great and no issues
8.0 Excellent29 Jun 2022
Just a 10 min shuttle away resulted In a much more affordable price for 7 days than renting at the airport. We got a 2021 Hyundai Venue which I thought was quite small for 4 people and 4 carry on size luggages but we saved quite a bit of $ in gas. In addition a small vehicle works much better in Puerto Rico if you plan on visiting trails, rivers, and remote beaches, streets are narrow and parking can get tough. Jenny at the front desk was friendly and very professional.
10.0 Excellent28 Jun 2022
The attention and help of the people who carry out the attention by telephone.
2.0 Mediocre26 Jun 2022
Kayak should not associate with such a terrible place of business. Every single thing was terrible. It started for waiting an hour at an empty counter. When we finally got our car is was mildewy and falling apart. The radio didn’t work, the tires were bald, and we were dripped on by A/C condensation for our entire trip. When we returned the car it was an entirely different cluster. No one helped us and when we looked for help we were hollered at. I wish the other rental places weren’t booked up so we could have avoided this misery. In all honesty, KAYAK should’ve vetted the company before featuring it as an option on their site. If you Google the company you will quickly see it is riddled with poor reviews. Do better, KAYAK!!
2.0 Mediocre17 Jun 2022
Disappointed! Is a shame that service and quality of product is so poor. Management need to have more staff in place on the counter and cleaning and dispatching cars, that includes the night shift that is extremely understaffed and the wait and service is awful. Not enough clean cars to provide your clients. This is my second time using Routes not worth the savings! As a puertorican that comes back to visit the island and car rental been one of the first stop off the plain tourist have to do, you need to take more pride on that work you do and how you represent the tourism industry and the island it self. Highly encourage you to do much better!!
2.0 Mediocre16 Jun 2022
I spent 1.5 hours waiting for a car. All the 4 cars were dirty outside. The cars are all beat up. Not in conditions and they are old cars. The first one didn't have 1 hubcover and dirty. Second car had scratches and bumpes and moho around the car. The 3 car had very dark tint you can't even see a few scratches and dirty as well so we decide to take it guess what ... they said they cannot give it because is not the fare I paid. Ok so we kept waiting and they bring us a red Nissan with the bumper out on the sides dirty as well and the TIRES READY TO POP!! They kept saying I paid for a economy car thats what I get and if something happends( the tire pop) it was my fault and I have to cover it!! I explained that a pay economy fare but for a car in a good condition not for a car that is unsafe to drive. I was on vacation I didn't travel to be stuck in the side of the road or to have an accident because of a car that is not in condition. It was totally unsafe, and unprofessional. I travel a lot and never seen a rent car agency rent car like this! This is Hazzard, unsafe and unprofessional. I have videos and picture! I ended up canceling and walking to Payless. I ended up paying less and with a car from 2020 in excellent condition. Great and fast service! This 3 company are 3 in 1 and they are awful!! Routes, Priceless, Allied.
10.0 Excellent12 Jun 2022
The price was good but the hidden fees was unexpexted
Rated no. 11
Hertz
7.5 Good (67 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Hertz
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.9
  • 7.7
  • 7.4
  • 7.2
  • 7.4
Recent reviews
4.0 Okay9 May 2022
I like how no one would ever take my complaint seriously. I locked the key in the car and had to find a locksmith to get it open. When I called the company, they told me the information to get local service was on the rental agreement. I explained that the rental agreement was locked in the car! To this date, I've still not heard from them.
2.0 Mediocre31 Mar 2022
I live in yabucoa pr. I did reservation and I when no car or van that no good
10.0 Excellent5 Jan 2022
Smooth check-in process, clean and new car for a reasonable price.
2.0 Mediocre22 Dec 2021
No one was there when our flight arrived. We had to go to a different rental spot to figure everything out.
10.0 Excellent10 Nov 2021
Everything was efficient and great.
1.9 Horrible19 Sep 2021
Actual price 300% of what kayak showed while booking
2.0 Mediocre21 May 2021
Never got the rental! Hertz claims that kayak made the reservation without checking with them and there was no cars available. Never will use kayak again, horrible experience!Actually have a car available!
6.0 Good26 Apr 2021
Your prices
10.0 Excellent24 Jan 2020
Everything was good and professional
10.0 Excellent13 Dec 2019
They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.n/a
Rated no. 12
Europcar
7.1 Good (84 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Europcar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.2
  • 7.4
  • 7.1
  • 6.9
  • 7
Recent reviews
2.0 Mediocre18 Jul 2022
They rip you off with dubious additional charges after you return the vehicle. Be careful with this business!
2.0 Mediocre14 Feb 2022
They only accept visa or Mastercard and I only had my debit card with me because I thought I payed for it I line and they said it didn’t pay it just held my reservation since the card I used wasn’t a Mastercard or visa. So not only did I need full coverage on top of having to pay tolls and they held $400 on my debit card until I returned the vehicle. It was very unprofessional and my car was all messed up. A while in the bumper and sends and scratches on the front and back bumper. Do notttt use them!
1.9 Horrible16 Aug 2021
Lamentablemente no pudimos tener el carro Perdimos la reservacion ya que el Vuelo se atrazo y llegamos tarde ya estaban cerrado.Cuando nos comunicamos con el personal de Europcar no pudieron hacer nada y estuvimos dos Dias sin carro sin poddr movernos incluso trataron a mi hija de mentirosa. No me gusto la forma de tratar al cliente.
7.9 Good24 Jul 2021
Fair deal compared to other suppliers. Convenient location. Easy in and out. Shuttle was easy to use both ways. Car was somewhat dirty and had been battered a bit considering that it was such a new car.
10.0 Excellent12 May 2021
Exelente
8.0 Excellent2 May 2021
The staff was helpful, and the car was clean.We had to wait 45 minutes before the pickup van for us.
8.0 Excellent29 Apr 2021
The workers were pleasant and the car very clean and covid protocol followed.The insurance daily rates was high. $40 per day and $250 deductible? Wow
10.0 Excellent6 Apr 2021
Friendly staff and super easy pick up and drop off.
2.0 Mediocre5 Apr 2021
Nothing, rude, arrogant, no help. Showed up, car had been wrecked the day before, was never called or made aware of this, left stranded outside with no help to get anywhere.Everything could have been better. I will never use europcar again for the rest of my life, and I hope no one else does either. Those people were terrible.
5.6 Okay13 Mar 2020
The car worked wellI was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
Rated no. 13
Avis
6.5 Good (53 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Avis
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.3
  • 7
  • 6.5
  • 6.6
  • 6.3
Recent reviews
2.0 Mediocre22 Mar 2022
Our plane tickets were changed by the airlines due to the expected snow. (We had 8 inches.). We contacted Avis and asked them if they would hold our reservation until Sunday. We said we were willing to honor paying for seven days when we would only be using it six. They said they would try holding it 24 hours. We had a couple of conversations with them with the same answer. When we arrived in San Juan we went straight to the counter and the lady informed us that our reservation had been cancelled because of the 24 hour time frame. She said the only car left was a two passenger vehicle and we were traveling with family. Our satisfaction would be rated a “0”. We received zero help, zero consideration, and zero assistance. We didn’t change our flight but Avis sure rented our car and we are sure it was for more $$ than OUR rental would have been. So no, we will never use Avis again! Mary Gibson
2.0 Mediocre20 Mar 2022
Staff at pickup counter was very rude. I had ordered a 7 passenger minivan, they were trying to give me a Hyundai Santa Fe & insisting that it would be the same. Eventually gave me an old minivan with a broken key fob and a shot suspension! Very disappointed!
6.0 Good12 Mar 2022
The pick up process was terrible. We waited for over 1.5 hours in line to pick up our car that was reserved well in advance.
8.0 Excellent24 Feb 2022
Service was good and fast.
2.0 Mediocre3 Jan 2022
They charged me over twice the rate that kayak quoted! Can’t trust these guys!
10.0 Excellent14 Dec 2021
.
2.0 Mediocre25 Oct 2021
I did not like anything about this experience. The car was in horrible shape. Need better quality of cars. One of the signal lights was not working. The car smelled horrible and was dirty.
7.9 Good18 Oct 2021
N/A
3.9 Mediocre6 Oct 2021
Mechanically the car wobbled at speeds over 35mph. It’s was the second car we took after the first one had what appeared to be vomit in the trunk. So we pressed our luck with the wobbly wheels instead.
10.0 Excellent1 Sep 2021
That the reservation was fast online, and the car was ready. Service is good from Kayak. Thanks,
Rated no. 14
U-Save
5.7 Okay (69 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
U-Save
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.4
  • 6.4
  • 5.7
  • 5.8
  • 5.9
Recent reviews
10.0 Excellent6 Aug 2022
Very friendly staff.
4.0 Okay6 Aug 2022
Car didn’t come full of gas. Wasn’t cleaned as well as rentals are usually. Exterior of vehicle had a lot of scratches/dings/etc. Also, backend insurance fees that you have to pay after the fact.
10.0 Excellent2 Aug 2022
The service was good and the car was brand new Could of used a bit more cleaning
2.0 Mediocre25 Jul 2022
The experience at the rental office was unacceptable. We were forced to cancel our reservation and go with a different company. The rental car company used my credit card to charge a cancellation fee I did not agree to.
6.0 Good23 Jul 2022
I got to the rental place very late, maybe 1:30am. I never considered my credit card not working in P.R., so when they asked for a "credit card" for the $440 rental fee and deductible it was declined. The guy behind the counter said it was probably because I was using it in PR. I asked if he ad any ideas or tips, to which he replied, "no" and just kicked back to relax. I didn't have cell service so I couldn't even look at my mobile banking app to see what was going on. Eventually I said I have no clue what to do here to which he replied with something along the lines of "It's not my problem". Out of desperation I asked if I could use a debit card this one time. He said, "Sure, I don't care how you pay for it, debit, credit, cash.."
2.0 Mediocre21 Jul 2022
Not the real prices booked for, a lot of hidden prices at the end of the transaction. The car was stinky and dirty. Bad experience
10.0 Excellent30 Jun 2022
Had a 2021 compact car...easy and free shuttle pick up and drop off from airport a couple min away. People not overly friendly but did their job fine...show up between hours of operation and you should be fine unless you are a Karen!
2.0 Mediocre27 Jun 2022
The company canceled my reservation before I could pick up the car. The reservation was for 12:00 and I called them at 1:15 and they had canceled it. This is after confirming the reservation less then 24 hours prior.
10.0 Excellent21 Jun 2022
More counter help
10.0 Excellent3 Jun 2022
Experiencia excelente
Rated no. 15
NextCar
4.2 Okay (93 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
NextCar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 5.1
  • 4.9
  • 4
  • 4.4
  • 3.9
Recent reviews
2.0 Mediocre2 Aug 2022
Absolutely nothing!!! Dirty car no horn which you really need because traffic is crazy and customer service was horrible I would never rent from this place again
4.0 Okay25 Jul 2022
The vehicle was comfortable. However, the was not clean. It was infected with roaches.
2.0 Mediocre28 Jun 2022
Worst I ever experienced. They require you to purchase their insurance even if you have ample coverage. They know you have a non refundable reservation and will not allow you to waive. When dropping off, their is no attendant to assist. Employees were sitting inside and told me to just park and they will check the car later. People were waiting outside with no clue of what to do.
2.0 Mediocre12 Jun 2022
They provided us with a car that has a radio that didn’t work. It took half of our day to return in. It was very short staffed so we understand but definitely would reconsider booking through here again.
8.0 Excellent10 May 2022
Watch out for hidden fees. Remember to bring a copy of your contract and insurance coverage.
2.0 Mediocre9 May 2022
NextCar baits and switches the price with a laundry list of fees they can neither explain nor let you opt out of, resulting in you either having to walk away and not have a car, or bite the bullet and pay their scam fees that result in more than doubling the cost of the car.
10.0 Excellent8 May 2022
Do not be mislead into thinking this is inside the airport (as advertised/filtered). You have to take the shuttle bus outside the airport. The shuttle time wait was reasonable, the staff are incredibly friendly and efficient which I really liked. The car was very clean inside. It was not perfect on the outside but I don't mind those things. Their price really sets them apart from the rest, and its a lot of value for the price.
8.0 Excellent16 Apr 2022
Waiting to get the car itself, was a little slow. Drop off was quick
6.0 Good13 Apr 2022
Well in my situation I didn't get paper work of the actual inspection or the pictures that they said I would receive through email, the contract couldn't be printed so it was emailed to me but the same way without any description of the vehicle being damaged or the gas being measured. Cause on return they will tell you just leave the keys in the vehicle and you are all set. People like to know that everything is all set with there rental and not to have go back home and find out extra charges on the vehicle without my concern. They felt bothered in some way when I requested my vehicle contract to be closed in the moment cause of the situation I was having with them. Other then being more attentive with the costumer service and how they do things to avoid people thinking they could get ripped off on the long run service and vehicle was good.
8.0 Excellent25 Mar 2022
There was a major staffing crisis at counter. others waited longer, our wait not that bad. The manager did a wonderful job in resolving under great stress. All this due to staffing shortages. thanks,
Rated no. 16
National
10 Excellent (1 review)
1 location in San Juan Luis Munoz Marin Intl Airport
National
Locations in San Juan Luis Munoz Marin Intl Airport
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated no. 17
Economy Rent a Car
8.5 Excellent (4 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Economy Rent a Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 9
  • 9
  • 8.5
  • 8
  • 8
Recent reviews
10.0 Excellent25 Feb 2017
Excellent serviceTarget rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
10.0 Excellent30 Nov 2016
First car rental in Puerto RicoEconomy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your
4.0 Okay7 Oct 2016
insurance very expensiveinsurance very expensive
Rated no. 18
NU Car
6.3 Good (12 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
NU Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.8
  • 6.9
  • 6.3
  • 6.1
  • 6.1
Recent reviews
8.0 Excellent22 Feb 2022
We had a lot of ants in the car that got into our food we just left for 3 hour while parked. We did not leave any food over night. Pick up and drop of takes a long time, specially if you dropping off early morning and want to take the shuttle back to the airport. I ended up getting an uber as the shuttle was very late.
6.0 Good19 Feb 2022
Nu Car did not disclose that an additional $104 insurance fee would be required if your personal insurance coverage is for a vehicle that is 2017 or older production date. The car was functional but had clearly be ridden hard and the front glass not cleaned effectively. Rental site is further away from airport than most of the San Juan airport providers. We had chosen this provider to save money and with the undisclosed insurance requirement most of the savings were wiped out and had I known would have rented from a different provider.
2.0 Mediocre3 Feb 2022
Check google reviews the place is a scam.
10.0 Excellent1 Jan 2022
Car in good shape, good price compared to others. Just check out took longer than I would have liked. Check in was great.
8.0 Excellent13 Nov 2021
Rental office is not open 24 hours a day. If your flight is delayed past 11 pm, you will not be able pick up the rented car until after 5 am. Just something to consider before booking.
8.0 Excellent3 Nov 2021
Everything about the car and the process went well. We did end up confused on where to pick up the car/how to get to the rental agency. Ended up having to call the office and be told to get onto a specific shuttle with no marking from the actual agency which was a bit confusing.
2.0 Mediocre15 Jun 2021
I did not get the vehicle because the vehicle was not available so I am currently waiting for my credit that is taking forever.update when your vehicles are available and when they are not.
2.0 Mediocre2 May 2021
The wait and service
Bella Group LLC
1 location in San Juan Luis Munoz Marin Intl Airport
Bella Group LLC
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Classique Car Rentals
1 location in San Juan Luis Munoz Marin Intl Airport
Classique Car Rentals
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Fox Autorent
1 location in San Juan Luis Munoz Marin Intl Airport
Fox Autorent
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
GREEN MOTION
1 location in San Juan Luis Munoz Marin Intl Airport
GREEN MOTION
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
keddy by Europcar
1 location in San Juan Luis Munoz Marin Intl Airport
keddy by Europcar
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
MEXRENTACAR
1 location in San Juan Luis Munoz Marin Intl Airport
MEXRENTACAR
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Popular Auto
1 location in San Juan Luis Munoz Marin Intl Airport
Popular Auto
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Priceless
1 location in San Juan Luis Munoz Marin Intl Airport
Priceless
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Rent@Car
1 location in San Juan Luis Munoz Marin Intl Airport
Rent@Car
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Sunnycars
1 location in San Juan Luis Munoz Marin Intl Airport
Sunnycars
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
2248 travellers who rented a car in San Juan Luis Munoz Marin Intl Airport gave the car agency they used an average rating of 6.6

Car rental locations at San Juan Luis Munoz Marin Intl Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at San Juan Luis Munoz Marin Intl Airport

  • When getting your car rental at San Juan Luis Munoz Marin Intl Airport (SJU), inspect your rental car before hopping in and driving off. It would be best if you kept an eye on any indicator of both interior and exterior damage. Check out for stains, rips, markings on the interior, and scratches, and dents on the exterior. Although the damages ought to have been already recorded by the rental agency, it would be helpful to be sure. If you don't, you risk being charged for damages that already existed when picking up the rental car.
  • If the insurance offered by the car rental at San Juan Luis Munoz Marin Intl Airport doesn't appeal to you, you can always opt for your credit card to cover any damages. Most major credit cards offer rental car insurance cover at no extra fee. However, you may need to double-check with your credit card provider for any restrictions on coverage. If your credit card provides a limited cover, consider getting temporary car insurance for additional coverage.
  • If you are operating on a budget, you can save some money by carrying your own driving extras. It's the small things that matter, and renting a car at San Juan Intl Airport is no exception. Packing your extras such as a child seat, GPS, or a radio will save you the additional daily cost you could pay if you had gotten them from the rental facility. Ensure the car rental agencies removes their extras from the car to avoid being charged. Nonetheless, San Juan Intl Airport offers a wide range of cheap car rental choices, guaranteeing that you don't have to break the bank when renting.
  • Returning your car rental to San Juan Intl Airport shouldn't be a daunting task. All you need is to follow the airport signage to the designated parking area for car rental agencies. However, before returning the automobile, most SJU rental agencies require you to fill up the gas tank. To save up some money, fill your gas tank at a fueling station near the airport since letting the car rental fill the difference will cost you more. You can also drop off the rental car in a different location, but a surcharge will apply.
  • Book your rental car at San Juan Luis Munoz Marin Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at San Juan Luis Munoz Marin Intl Airport