2.0 Mediocre5 Aug 2022
I have had rented cars with SIXT in Europe and one other occasion in Puerto Rico with no issues at all. This time in Puerto Rico was very different. The extras and the charge for eight dollars a day for tolls was very unexpected, and I felt that I was pressure to take it. Even if you don't go through tolls, you still have to pay, use it or not. This had never happened with this company before nor any of the other car rental companies on the island. Yes, I did reserved an economy car, but what I got was literally a shoe with wheels. The shuttle from the airport took almost an hour to pick us up and then transfer to the new location. The only positive was the gentleman that I dealt with at the counter, but he told me, that it the car had sand inside, that they were going to charge me a substantial fee for cleaning it. I will probably rent from SIXT in Germany again, but never ever in Puerto Rico. Beware of the extras not mentioned when reserving your vehicle. Use any of the other rental companies with better reputation and larger selection of vehicles.
10.0 Excellent8 Jun 2022
Customer service is top notch. I highly recommend using them for your car rental needs. Plenty of inventory to choose from at a very fair price.
10.0 Excellent30 May 2022
I liked that this place was cleaner, more professional, cheaper and quicker than all of the competitors and I have never heard of them.
2.0 Mediocre29 May 2022
got charged extra ~200+ when picking up
8.0 Excellent25 Apr 2022
It was very expensive.
8.0 Excellent17 Apr 2022
When we arrived at the airport around noon, the shuttle appeared quickly right after we picked up our bags. We did not wait for long at the car pickup counter, the checkin process was standard, the only extra thing I had to show was the portion of my car insurance that expressly says Puerto Rico is a part of the covered territories, so we did not have to take additional insurance. The car we got was new and in good condition. In the morning of our flight back, we arrived at the car rental return with about 50 minutes left before departure due to a GPS error, the return was processed very quickly without any issue and the shuttle took us to the terminal immediately so we were on time check in bags and boarding the airplane. Overall it was a positive experience —especially after reading so many negative experiences on various of can rentals in PR. The rental counter did not sell us things we did not need; one thing I suggest renters to get is the enabling of the road toll system at a few dollars a day, as the main roads have electronic toll collections and often don’t give you other payment options.
10.0 Excellent13 Apr 2022
fast efficient and convenient -- great service
2.0 Mediocre27 Mar 2022
We reserved a minivan for a family of 6 with luggage. They didn't have the van and didn't really care. It was like that episode of Seinfeld. They provided a small SUV and it took FOREVER! Also, they are NOT located directly at the airport as was stated, rather they are a shuttle ride away. Not the end of the world, but added a few hours on each end of our trip and was totally unexpected. They know once you are there, they have you at their mercy. Spend the extra $$$ and get a real car rental from a legitimate company on the airport grounds.
10.0 Excellent27 Mar 2022
2.0 Mediocre20 Mar 2022
Kayak and Six gave me a false quote.When I got there, they added mandatory fees & charges that were not mentioned in quote, yet again, they are mandatory & not optional. Also, neither site has updated physical address for Sixt airport location. Actual location is further from airport then what is advertised. When I reached out to kayak, they told me to deal with Sixt, Sixt said it is what it is. They both told me some one would call me back, yet neither did. Expedia has always resolved my issues, so won’t be dealing with either companies anymore, unless they both reach out and correct this problem.