Book Enterprise car hires in San Juan

Pros: Clean car

Cons: We reserved a full-size car for a family of five. When we get there they told us they didn't save our car, and I'll forget this several different smaller cars for the same price. We would not fit into any of the three options they gave us with our luggage. Instead of giving us something to accommodate our family at the agreed-upon price, they gave us a different large vehicle but charged us $250 more. Very unhappy with them, will not use Kayak or Enterprise again.

Pros: Car was clean.

Cons: Had the worst experience at this venue. This property is not on the airport site, but bumped me from airport site when they ran out of cars. When I got to this off-site location they said they didn’t have the car that I reserved but instead gave me a smaller vehicle than I had reserved with a cost difference of only $6. So I either take the car they have which is smaller than what I reserved and for basically the same price, or I take nothing. Besides that they require a $200 deposit which is not made clear beforehand. And I called the enterprise service number to get the drop off location changed back to the airport and the corporate call center man said he couldn’t help me and I had to call the individual location. I also had issues with the phone app. After so many problems I will likely not rent there again.

Pros: Easy and quick pick up and drop off.

Cons: Very overpriced.