Pros: Clean car
Cons: We reserved a full-size car for a family of five. When we get there they told us they didn't save our car, and I'll forget this several different smaller cars for the same price. We would not fit into any of the three options they gave us with our luggage. Instead of giving us something to accommodate our family at the agreed-upon price, they gave us a different large vehicle but charged us $250 more. Very unhappy with them, will not use Kayak or Enterprise again.
Pros: Staff was friendly and for our car very fast.
Pros: The service in Puerto Rico was excellent as well as and the organization at the airport for dropping the car.
Cons: In my case everything was excellent.
Pros: Car was clean.
Cons: Had the worst experience at this venue. This property is not on the airport site, but bumped me from airport site when they ran out of cars. When I got to this off-site location they said they didn’t have the car that I reserved but instead gave me a smaller vehicle than I had reserved with a cost difference of only $6. So I either take the car they have which is smaller than what I reserved and for basically the same price, or I take nothing. Besides that they require a $200 deposit which is not made clear beforehand. And I called the enterprise service number to get the drop off location changed back to the airport and the corporate call center man said he couldn’t help me and I had to call the individual location. I also had issues with the phone app. After so many problems I will likely not rent there again.
Pros: Reps were very nice. When I was returning the vehicle I was told I can drop off at the airport. Which made it very convenient for me.
Cons: Would of like to receive a call before dropping off the car informing I can return the vehicle at the airport.
Pros: Easy and quick pick up and drop off.
Cons: Very overpriced.
Pros: The staff was very friendly and professional
Cons: No complaints
Cons: Would have been nice to have some sort of transportation option to get someone to the San Juan international airport after dropping off a vehicle.
Cons: All good
Pros: The staff was very friendly, and accommodated my group's needs. It was a great car that served our purposes perfectly.
Cons: We were really disappointed to learn that there was a toll activation fee every single day it gets used. I think it should have been a one-time fee. Other than that, the rental was a great value.
Pros: El trato de los empleados
Cons: Que lo ofrezcan el seguro de ustedes porque no lo ofrecen por teléfono.todo lo demás bueno.
Enterprise has 5 car hire locations in San Juan. Take a look at our Enterprise hire location map to find the best car hires near you.